Aventurine's Tasos Flambouras has released a short statement regarding the issues facing the sandbox game on launch day.
We’ve been waiting for the pre-orders to process through billing and it has been moving along but not fast enough. We’re almost done with this. Many of you will be getting notifications of this during this process. As soon as this is concluded we’ll process the accounts and open up the servers for the pre-orders. This will be done tonight; the game has been ready and waiting.
Read the whole statement