MMORPG.com Correspondent Faisal Baig writes this article on avoiding and dealing with account disputes in Jagex's MMORPG, Runescape

We’ve all been here before, or will be here eventually. There comes a time in most players’ lives, that they receive a black mark, a mute, or even a permanent ban. While this may be the player’s fault, or someone else on the character, Jagex needs to know. This simple guide goes through the different scenarios of a ban, and how to appeal Jagex’s descisions. With it, you will hopefully be able to recover your account from sure doom and be able to play like a good citizen once again. It shall cover all cases of appealing bans, from apology to evidence.

Read Avoiding and Resolving Account Issues