Thank you for sending in your offence appeal - you obviously care about your account, and making sure that you read our rules can help to ensure that you can avoid this situation happening again.

At Jagex, we examine offences and offence appeals very carefully before we come to our final decision.

In this instance, we have found that you were responsible for this offence, and therefore it will remain on your account.

We want you, and every other player, to be positively engaged in our community and the game - if you continue to break our rules, you may reach a point where you are limited to Quick Chat, or even excluded from the game on this account, or any other accounts you have.

What do you do now?

Go here to have a good read of the Rules of Conduct, there is also good advice on ensuring your account is kept secure in our Safety & Security Guidelines, located in the 'Customer Support' section of our website (www.runescape.com or www.funorb.com).

Have fun - enjoy the community and the game - and please don't spoil the experience of your fellow gamers.

Sincerely,

Jagex Customer Support