Originally posted by heartless

They seem to have some serious issues on their end.

Earlier today I got an email stating that my account was suspended for a week because one of my characters was reported spamming in the chat on Feb. 13th, which is today.

The funny thing is that my account is inactive as I have cancelled it in January before my free month was up. The first thing I thought was that someone has gotten into my account and reactivated it. When I went to check, my account was still listed as inactive. My credit card information was still listed on the account so I even double checked with my credit card to make sure that there were no charges on it. There weren't.

So how can a character on an inactive account be spamming in chat?

I sent BioWare an email asking for clarification but I highly doubt that I will get a reply.

Word of advice heartless (if you haven't already) -

delete all your credit card info! It's just not the hackers who may get access of your account but I read here that BW (accidentally, I am sure) charged people even after they cancelled. 

Hey, at least you got a reply of any kind.  

Standard Proceedure for trouble tickets at Bioware:

Step 1.  Insert Fingers In Ears   (or if you're upper management, some other random orifice.)

Step 2.   Close Your Eyes Really Tight

Step 3.   LALALALALALALALALALALALA

Originally posted by pharazonic

Originally posted by heartless

They seem to have some serious issues on their end.

Earlier today I got an email stating that my account was suspended for a week because one of my characters was reported spamming in the chat on Feb. 13th, which is today.

The funny thing is that my account is inactive as I have cancelled it in January before my free month was up. The first thing I thought was that someone has gotten into my account and reactivated it. When I went to check, my account was still listed as inactive. My credit card information was still listed on the account so I even double checked with my credit card to make sure that there were no charges on it. There weren't.

So how can a character on an inactive account be spamming in chat?

I sent BioWare an email asking for clarification but I highly doubt that I will get a reply.

Word of advice heartless (if you haven't already) -

delete all your credit card info! It's just not the hackers who may get access of your account but I read here that BW (accidentally, I am sure) charged people even after they cancelled. 

Yup, you're right about that one. It was supposed to be a 'bug' ... right, somehow it miraculously appeared at the end of free month.

I've made plenty of tickets, recently more out of curiosity if the support got any better ... but it's still absolutly THE WORST customer support I've met. I am seriously considering unsubbing because of it despite I like the game and enjoy it.

You know what types of bugs I had? No talent trees, no items recieved, stuck in air, broken quests and more. The thing that irritates me the most is that the response I get is usually 'yes yes, we know its a bug, we're working on it'.

Good, but in my ticket I've asked that gm would unstuck me, fixed my talent trees, gave the item back, delete the buggy quest from my log etc. They did nothing with those issues. Maybe I'm unlucky with the cs, but I call serious BS job there.

My favourite was at the beginning when the site didn't acknowledge my retail key. CS wrote that they'll issue me another one ... and the next msg I got from them was some random robot crap that wasn't related to my issue at all .... I've just 'loled in tears' there. For another two weeks I was explaining stuff, quoting original CS messages and so on, but I gave up. Hopefully retailer that I bought it from gave me a new key, despite they didn't have to, but after explaining in the store what I went through he said I'm not the first one, and many other people wanted a refund for this game.

This rant was longer than expected, but I am seriously amazed at the lack of any professionalism from Bioware CS.

So a warning to you fellow gamers, look out for CS in EUROPE - cause it all happened there, can't say for US brothers.

Originally posted by warmaster670

If this post is any indication of your behavior then its no surprise.

^

Originally posted by pharazonic

Originally posted by heartless

They seem to have some serious issues on their end.

Earlier today I got an email stating that my account was suspended for a week because one of my characters was reported spamming in the chat on Feb. 13th, which is today.

The funny thing is that my account is inactive as I have cancelled it in January before my free month was up. The first thing I thought was that someone has gotten into my account and reactivated it. When I went to check, my account was still listed as inactive. My credit card information was still listed on the account so I even double checked with my credit card to make sure that there were no charges on it. There weren't.

So how can a character on an inactive account be spamming in chat?

I sent BioWare an email asking for clarification but I highly doubt that I will get a reply.

Word of advice heartless (if you haven't already) -

delete all your credit card info! It's just not the hackers who may get access of your account but I read here that BW (accidentally, I am sure) charged people even after they cancelled. 

Yea, that was the first thing I did. Thanks for the suggestion though. 

I heard about the accidental charges as well but thankfully it didn't happen to me.

I smell BS as well. You cant BS a BS'er. Stop lying, thats my advice. Then everything will be okay.

Isn't customer service one of the bullets for justification of sub fees. Aboooouuutt thaaaaaaat. I only had one problem worthy of a ticket during my brief attempt at the game and it went unaswered so I guess it's getting better........

Should go to the tech forums. Much quicker responses.

Originally posted by tyrannis

Originally posted by warmaster670

If this post is any indication of your behavior then its no surprise.

^

I can only imagine his tickets being as anger-laden as his posts.  Probably something like "Give me my fucking loot! This piece of shit game!"

I'm sure CS will get right on your ticket.

Originally posted by Welles

Bought two items from champion vendor and they never showed up in inventory champ commendations gone though.. Final straw for me along with doing daily warzones and not getting credit.

Probably never happened and you're making it up and pissed you cant get free stuff.  Or you just want to hate on the game.

Originally posted by WhiteLantern

Ok, I'll bite since it's been the requisite 3.639 hours. What was the ticket about and why won't they fix it?

Who cares? The issue here is that paying customers really shouldn´t have to wait that long even if the answer just is no.

Just after release I could have understood even if it still would suck but they need to shape up and stop taking this long time with the answer.

Originally posted by Rednecksith

Sounds like somebody accidentally sold something they didn't mean to. Too bad, so sad. It's hardly Bioware's fault you messed up.

Hehe I love posts like these.  {mod edit}

Originally posted by Loke666

Originally posted by WhiteLantern

Ok, I'll bite since it's been the requisite 3.639 hours. What was the ticket about and why won't they fix it?

Who cares? The issue here is that paying customers really shouldn´t have to wait that long even if the answer just is no.

Just after release I could have understood even if it still would suck but they need to shape up and stop taking this long time with the answer.

It all depends on your attitude when you write the ticket actually. I have had close to 20 tickets sent in already ranging from item restores, bug reports, reporting people running farming macros, oh and a couple seriously pissed off ones. Every ticket I opened that was professional and polite, I had answered withing 48 hrs. The ones that gave all the details needed to find it, answered within 24 hrs. If I toss in a couple curse words and start demanding shit...2-3 weeks.

You get exactly what you ask for when you put in your ticket. The people that work the tickets first just triage them, grab the ones they read and can forawrd through fast (good details, professional, polite). If its hard to figure out what you want, or you open it all jacked up in the wrong area, add a couple days as they get thier queues cleared out with the fast and easy first. If your an ass on it, it wil sit there for a while, most times you will get nothing but an automated response and nothign more on these.

This is no different than anyone else when it comes to customer support. So dont try and say BW sucks more than others. They just make it more obvious that the others. 

Originally posted by Rednecksith

Sounds like somebody accidentally sold something they didn't mean to. Too bad, so sad. It's hardly Bioware's fault you messed up.

Bioware Defense Force out in full today, huh?

Someone doesnt' agree with me?

Clearly they're paid to do so.

/thread     ?

Originally posted by Jason2444

Originally posted by Rednecksith

Sounds like somebody accidentally sold something they didn't mean to. Too bad, so sad. It's hardly Bioware's fault you messed up.

Bioware Defense Force out in full today, huh?

As are the haters.  Maybe you guys should find a girlfriend so you have something else to do on Valentine's day besides troll message boards of games you obviously don't play.   Just a thought.  

Originally posted by Cthulhu23

As are the haters.  Maybe you guys should find a girlfriend so you have something else to do on Valentine's day besides troll message boards of games you obviously don't play.   Just a thought.  

 

Speaking of which, I'm suprised Bioware doesn't capitalize on valentines day by sending out more emails, telling people their waifu is loney on this day of love.

Get on it Bioware!

I have opened 4 tickets all have been answered by the next day except one.

The one that wasn't was a guy who went in a warzone and stood in a corner I couldn't get the other team to kill him. He did this over and over and over so we were always short one person and we were losing the matches.

My guess he paid a credit farmer to lvl his toon. How sad.

Yesterday caught the other team with some one in the corner so I killed him even thought that helped the other team.

I know check the other teams corners for sleepers and disposel of them.

Just to follow up on my issue. I got an email from BioWare's customer service today stating that they've investigated the issue and I was right. Apparently there was some error on their end.

The reason I posted this update was to let people know that at least some issues get handled in a timely manner. Only took about 24 hours for customer service to get back to me, which still falls under "reasonable" in my opinion, since I contacted them via email.

I'm not dismissing other people's problems, BioWare obviously has some issues with their setup. I mean inactive accounts shouldn't get suspended for spamming since they are unplayable. Besides that, suspending an inactive account is a bit redundant lol.