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Star Wars: The Old Republic Forum » General Discussion » Phone was stolen, I have a security key on my account..What do I do?

15 posts found
  Cakeisyummeh

Novice Member

Joined: 4/12/12
Posts: 211

 
OP  11/19/12 1:56:11 PM#1

How do I gain access to my account if I've lost the security key?

 

Would I nneed to call them? and if I did, what kind if things would I be asked?

 

My aspergers makes it hard for my to talk over the phone.

  Sevenstar61

Elite Member

Joined: 7/22/12
Posts: 1574

"But it was so artistically done..." - Grand Admiral Thrawn's final words

11/19/12 1:57:38 PM#2
Originally posted by Cakeisyummeh

How do I gain access to my account if I've lost the security key?

 

Would I nneed to call them? and if I did, what kind if things would I be asked?

 

My aspergers makes it hard for my to talk over the phone.

Call support. They will have to get your security key out of account.


Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E

  erictlewis

Apprentice Member

Joined: 11/08/08
Posts: 3058

The definition of insanity is doing the same thing over and over while expecting different results.

11/19/12 1:58:08 PM#3

I use AVG, I can track my phone anywhere, and can activate it and it keeps the phone from making any calls, it only oallows the phone to give its gps.

I am hoping you put some sort of firewall/tracking product on it.

Other than that go to your carrier, you can get a new phone with the same number, either way you need to do it quick.  Smart phones can wring up a load of charges quick in the wrong hands.

  Redemp

Apprentice Member

Joined: 7/30/05
Posts: 1058

If I didn't respond to you, chances are you're a idiot.

11/19/12 1:58:16 PM#4

Quick, post about it on Facebook!

I'm only mildly kidding..

 

  tiefighter25

Novice Member

Joined: 7/30/12
Posts: 949

11/19/12 2:03:18 PM#5

You will have to call support. It's no big deal, just some faceless employee. Don't let your condition deter you.

Here's a thread with a Bioware response in it.

Good luck.

http://www.swtor.com/fr/community/showthread.php?t=115856

  Cakeisyummeh

Novice Member

Joined: 4/12/12
Posts: 211

 
OP  11/20/12 10:05:05 AM#6

I sent them something over contact customer service, once I click send nothing pops up. Have they received what I sent?

Since it's been over a day, just worrying.

 

  TeknoBug

Novice Member

Joined: 10/13/07
Posts: 2166

11/20/12 11:51:17 AM#7

I think you should be worrying more about your lost phone than your SWTOR account right now, did you at least SIM lock it via your cell company or online?


Or perhaps did you get a hold of someone else's account and know the password to but can't get in due to the key? /wink


  gandles

Advanced Member

Joined: 2/10/09
Posts: 51

11/20/12 11:52:41 AM#8
call support i switched phones and the took the key off my account..call support like were all saying...
  Sevenstar61

Elite Member

Joined: 7/22/12
Posts: 1574

"But it was so artistically done..." - Grand Admiral Thrawn's final words

11/20/12 11:56:07 AM#9
Originally posted by gandles
call support i switched phones and the took the key off my account..call support like were all saying...

Call is a must. They are going to ask you your security questions so make sure you remember them :) Good luck.


Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E

  Cakeisyummeh

Novice Member

Joined: 4/12/12
Posts: 211

 
OP  11/20/12 12:05:47 PM#10

I had it stole months and months ago, had the sim deactivated so meh, s'all good.

 

Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.

 

Thanks guys

  erictlewis

Apprentice Member

Joined: 11/08/08
Posts: 3058

The definition of insanity is doing the same thing over and over while expecting different results.

11/20/12 2:55:11 PM#11
Originally posted by Cakeisyummeh

I had it stole months and months ago, had the sim deactivated so meh, s'all good.

 

Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.

 

Thanks guys

YOur phones been gone for months and you just now try to get back into game?  something is wrong here. 

  TeknoBug

Novice Member

Joined: 10/13/07
Posts: 2166

11/20/12 3:12:17 PM#12


Originally posted by erictlewis

Originally posted by Cakeisyummeh I had it stole months and months ago, had the sim deactivated so meh, s'all good.   Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.   Thanks guys
YOur phones been gone for months and you just now try to get back into game?  something is wrong here. 


Read my last post in this thread, this further raises suspicion.


  Sanguinelust

Apprentice Member

Joined: 6/14/06
Posts: 816

broken

11/20/12 3:20:56 PM#13
Originally posted by TeknoBug

 


Originally posted by erictlewis

Originally posted by Cakeisyummeh I had it stole months and months ago, had the sim deactivated so meh, s'all good.   Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.   Thanks guys
YOur phones been gone for months and you just now try to get back into game?  something is wrong here. 

Read my last post in this thread, this further raises suspicion.

 

Yeah I'm sure there's more to it /sarcasm

I hadn't played in months and upgraded my phone so when i wanted to start playing again I had to call and have them take the key off the account. You have to know the secret question answers before they will do it so even if it is a hacked\stolen account you most likely won't get past that part.

  Thorkune

Spotlight Poster

Joined: 9/28/06
Posts: 1787

Dyslexics of the world...UNTIE!

11/20/12 3:26:56 PM#14
I lost my security key and I had to send them a photo ID to confirm that I am the actual account  owner. They then removed the key from my account. I then found the key the next day.../sigh
  TeknoBug

Novice Member

Joined: 10/13/07
Posts: 2166

11/20/12 5:40:22 PM#15


Originally posted by bigsmiff
I lost my security key and I had to send them a photo ID to confirm that I am the actual account  owner. They then removed the key from my account. I then found the key the next day.../sigh

HAHA fail.