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Star Wars: The Old Republic Forum » General Discussion » Bioware provided me some really great customer service today!!

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84 posts found
  Corehaven

Novice Member

Joined: 7/27/11
Posts: 1561

I swear by my pretty floral bonnet, I will end you.

4/21/12 12:51:26 AM#21
Originally posted by Monorojo

http://www.freeimagehosting.net/g67la

 

Happy troll? Now can you please leave me alone and stop stalking me?

 

It is amazing I am the troll when I am one of the few people on this board that does not troll Bioware.

 

I await your apology btw. Not that I will accept it, but you owe me one that is for sure.

 

Okay I'll buy it.  They restored your character.  I admit that is impressive as well considering I didnt even know an mmorpg could do that.   And 3 hours is not long at all especially for that.  Thus?  I apologize. 

 

On a side note, not that you'll take advice from me, but you may SERIOUSLY want to tone down the Swtor playing unless that girlfriend of yours means nothing to you.   My best friend nows a gal at his church who divorced her husband over the same thing (which I think is a stupid reason for a divorce but whatever).    Either try to get her involved into playing with you or at least playing the game too (which Ive done with my wife before = understanding ) or make more time for her in general.  Girls get jealous of other girls, and they get even more jealous of mmos.  Sorry, just the way it is. 

 

Not trying to troll you.  I dont troll.  I just type my thoughts.   Anyways fair deal.   If they really did restore your character in only 3 hours?  Id be happy too.  That is good customer service so I apologize and stand corrected. 

  xr00t3dx

Novice Member

Joined: 12/25/11
Posts: 282

4/21/12 12:55:29 AM#22
Originally posted by Monorojo

My girlfriend has been frustrated with how much I have been playing SW:TOR (hint : I'm addicted! The game is awesome!!!) and when I was taking a shower this morning, guess what?!?

 

She deleted my main!!! I couldnt believe it! 15 days /played down the drain. I went to the boards in hopes of finding a solution, made a post and it was answered within 1 hour. My character was restored within 3 hours!

Just in time for me to finish the daily event today (which is releated to the world event) and get the final piece in the gear set for the event!

 

Awesome job again BIOWARE! You guys rock!

 

Oh and by the way. Great customer service is when they go out of their way, the extra mile to make your experience a positive one. Beyond what you could reasonable expect from a service. Restoring your char in three hours is not great, it's certainly acceptable but nothing you wont find elsewhere.

 

  Xthos

Elite Member

Joined: 4/18/10
Posts: 1685

4/21/12 12:57:20 AM#23
Originally posted by Corehaven
Originally posted by Monorojo

http://www.freeimagehosting.net/g67la

 

Happy troll? Now can you please leave me alone and stop stalking me?

 

It is amazing I am the troll when I am one of the few people on this board that does not troll Bioware.

 

I await your apology btw. Not that I will accept it, but you owe me one that is for sure.

 

Okay I'll buy it.  They restored your character.  I admit that is impressive as well considering I didnt even know an mmorpg could do that.   And 3 hours is not long at all especially for that.  Thus?  I apologize. 

 

On a side note, not that you'll take advice from me, but you may SERIOUSLY want to tone down the Swtor playing unless that girlfriend of yours means nothing to you.   My best friend nows a gal at his church who divorced her husband over the same thing (which I think is a stupid reason for a divorce but whatever).    Either try to get her involved into playing with you or at least playing the game too (which Ive done with my wife before = understanding ) or make more time for her in general.  Girls get jealous of other girls, and they get even more jealous of mmos.  Sorry, just the way it is. 

 

Not trying to troll you.  I dont troll.  I just type my thoughts.   Anyways fair deal.   If they really did restore your character in only 3 hours?  Id be happy too.  That is good customer service so I apologize and stand corrected. 

 Yeah MMOs will restore your character, never played one that wouldn't...kind of odd they are making you change your name though.

 

  Thorkune

Spotlight Poster

Joined: 9/28/06
Posts: 1596

Dyslexics of the world...UNTIE!

4/21/12 1:00:38 AM#24
Originally posted by Monorojo

http://www.freeimagehosting.net/g67la

 

Clean your inbox out...sheesh.

 

I am glad they helped you out with that issue by the way. 

  RathanX26

Novice Member

Joined: 10/28/10
Posts: 119

We all have a choice, whether we like it or not.

4/21/12 1:00:38 AM#25

STAR WARS: The Old Republic - Girlfriend deleted my character. Anyway I can get him restored?

Ironically, hes telling a half truth, or maybe a half lie, who knows...

Either way i guess 4 days isn't a bad turn around for a full restore.

Grats on getting your character restored. I wasn't a fan of this game, but more power to those who find what they like.


I'm sorry but the only one saying anything about the second coming is you. Fans of a game accept its flaws and strengths.

  SnarkRitter

Apprentice Member

Joined: 11/28/10
Posts: 257

4/21/12 1:01:00 AM#26

Mind show us some proofs other than just your words, OP?

  furidiam

Novice Member

Joined: 7/07/07
Posts: 130

What happened to fun and innovative mmo's?

4/21/12 1:04:18 AM#27

Umm ok why a name change and also why can you not use the same name you had?

  Loke666

Hard Core Member

Joined: 10/29/07
Posts: 15560

4/21/12 1:06:15 AM#28
Originally posted by SnarkRitter

Mind show us some proofs other than just your words, OP?

I read: "My girlfriend will dump me next week" out of that post, I don't think anyone would make that up...

So I believe you OP. I also believe you should turn off your computer for a week and buy your GF some flowers and take her out.

  Corehaven

Novice Member

Joined: 7/27/11
Posts: 1561

I swear by my pretty floral bonnet, I will end you.

4/21/12 1:09:45 AM#29
Originally posted by RathanX26

STAR WARS: The Old Republic - Girlfriend deleted my character. Anyway I can get him restored?

Ironically, hes telling a half truth, or maybe a half lie, who knows...

Either way i guess 4 days isn't a bad turn around for a full restore.

Grats on getting your character restored. I wasn't a fan of this game, but more power to those who find what they like.

 

Well the e-mail he posted said the 20th.   So he got it today.  So if he had this problem on Monday its taken 3 days.  Maybe 4. 

 

Not 3 hours.   Your link is a problem he posted on the 14th, and today is when he got the e-mail response which was on the 20th.  Maybe Im missing something?  

 

I even apologized.  This just gets weirder and weirder. 

  Monorojo

Apprentice Member

Joined: 6/19/08
Posts: 393

 
OP  4/21/12 1:13:58 AM#30

The date on the email changes when you log in, I did not just recieve it 30 minutes ago. I recieved it 2-3 hours after i made the post on the bioware site tbqh.

 

As you can see they responsed to my concern in 10 minutes on the forum. It took them 3 hours to restore my toon. Very good customer service by any measure!

 

 

  neorandom

Advanced Member

Joined: 1/15/08
Posts: 1700

4/21/12 1:15:51 AM#31

first rule of swtor, dont share login details.  second rule of swtor, dont leave your shit logged in while you are physically afk.

3rd rule of swtor, ban any noobs that violate rules 1 and 2.

  Corehaven

Novice Member

Joined: 7/27/11
Posts: 1561

I swear by my pretty floral bonnet, I will end you.

4/21/12 1:20:05 AM#32
Originally posted by Monorojo

The date on the email changes when you log in, I did not just recieve it 30 minutes ago. I recieved it 2-3 hours after i made the post on the bioware site tbqh.

 

As you can see they responsed to my concern in 10 minutes on the forum. It took them 3 hours to restore my toon. Very good customer service by any measure!

 

 

 

I have Yahoo mail too.  No it does not.  The date is when you recieved the e mail.  I just checked.  You recieved that mail today on the 20th.  Period.  I just confirmed with my own e-mail. 

 

That date is the date you recieved the e-mail.  You posted this problem on the site on Monday.  Today was Friday. 

 

Perhaps Im not understanding you or missing something.  Whether it took 3 hours or 3-4 days the fact you got your toon back is fair service.  So regardless I'll give you that. 

  PyrateLV

Tipster

Joined: 11/07/08
Posts: 1106

4/21/12 1:22:25 AM#33

I call BS

Biodrone that loves SWTOR so much AND has a girlfriend?

I just dont believe it.

More likely his Mom deleted his main for playing too much and not doing his homework/chores

Tried: EQ2 - AC - EU - HZ - TR - MxO - TTO - WURM - SL - VG:SoH - PotBS - PS - AoC - WAR - DDO - SWTOR
Played: UO - EQ1 - AO - DAoC - NC - CoH/CoV - SWG - WoW - EVE - AA - LotRO - DFO - STO - FE - MO - RIFT
Playing: Skyrim
Following: The Repopulation
I want a Virtual World, not just a Game.
ITS TOO HARD! - Matt Firor (ZeniMax)

  zytin

Novice Member

Joined: 8/14/10
Posts: 117

4/21/12 1:24:44 AM#34

How could anyone not be embarassed admitting to their girlfriend messing with their online game because she's mad that they play so much?

 

 

  djmtott

Novice Member

Joined: 1/04/06
Posts: 182

4/21/12 1:25:44 AM#35
Originally posted by PyrateLV

I call BS

Biodrone that loves SWTOR so much AND has a girlfriend?

I just dont believe it.

More likely his Mom deleted his main for playing too much and not doing his homework/chores

Speaking from experience?

  Monorojo

Apprentice Member

Joined: 6/19/08
Posts: 393

 
OP  4/21/12 1:27:22 AM#36

the time changes man, i swear.

 

http://www.freeimagehosting.net/uolkk

 

Look, now it says 11:15.

  Monorojo

Apprentice Member

Joined: 6/19/08
Posts: 393

 
OP  4/21/12 1:28:49 AM#37
Originally posted by zytin

How could anyone not be embarassed admitting to their girlfriend messing with their online game because she's mad that they play so much?

 

 

I don't get embarrassed anymore, im a grown man.

  Corehaven

Novice Member

Joined: 7/27/11
Posts: 1561

I swear by my pretty floral bonnet, I will end you.

4/21/12 1:32:49 AM#38
Originally posted by Monorojo

the time changes man, i swear.

 

http://www.freeimagehosting.net/uolkk

 

Look, now it says 11:15.

 

Maybe you upgraded or something weird like that.  I wont argue with you.  

 

Regardless, did this happen on Monday then?  Im guessing it did.   Or did you wait? 

 

Anyways take care of your girl.  One defence Ive had is saying, " Well you're watching TV.  Its kind of like that.  Would you prefer I read a book?  Is that not taboo?  What is an acceptable way to spend my time to you?  If you'd like to hang out, lets do so, but please dont delete my crap.  I wouldnt tear the pages out of a book you've been reading.  " 

 

Its a problem sometimes that non gaming gals see games as a childish and stupid way to spend time and they loath you for it.  My wife used to be the same until she realized I could be watching TV, working out, reading a book, and its all the same thing.  Whats the difference?  Meantime, watch a movie with her or hang with her for a bit every day.  It helps tons. 

 

You'll miss her if she's gone and Swtor wont fill it.  None of my business, so again I apologize.  Just speaking from experience. 

  Zeblade

Advanced Member

Joined: 1/10/06
Posts: 763

4/21/12 1:32:52 AM#39

get a clue.. dump the game and keep the girl.

  Monorojo

Apprentice Member

Joined: 6/19/08
Posts: 393

 
OP  4/21/12 1:37:55 AM#40

That is pretty solid advice and I appreciate it. I definently see my girl always eyeing me when i play games and post on forums like this. She totally gives me crap for it but i gotta be who I am ya know? I tried to hide my habits from her originally but if i am going to live with this girl the rest of my life, I don't want to have to front the entire time.

 

i got her a laptop so she can surf whatever she wants while i am on the desktop and I jump on her from time to time to show her some love. I think it works out. Sometimes chicks are just crazy.

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