Hello,

On Wed 7/6/2011 I submitted a report to support@wizard101.com, through their online problem reporting system, on the problem described below.

I got an autoresponse EMAIL from support@wizard101.com with an Incident # of 110706-000994 assigned. It stated I should get a further EMAIL response in 24-48 hours. 

Today on Tue 7/12/2011 I got an EMAIL response from KingsIsle (on my incident # 110706-000994)  with info on "Transferring crowns between accounts on a family plan".   This has nothing to do with my problem at all!  I sent back another EMAIL explaining that.

Here is the problem:

Sherlock Bones in Marleybone gave me the quest (quest title = "Internal Investigation") to go to the Ironworks region to talk to Baxter.  I obtained the train ticket for Ironworks from the Ticketmaster, Tracy Castleton, in Digmoore Station.

When I went to get on the train to Ironworks, the Wizard101 screen came up requiring a 1200-crown payment for access to the Ironworks area.  I had a 2020 crown balance and made the payment.  The screen came up saying "Success! You now have access to this area" and indicated that my crown balance had changed from 2020 crowns to 820 crowns. 

But when I tried to get on the train to Ironworks, the screen came up asking for the 1200-crown payment again.

I tried to enter the Ironworks region multiple times, and logged in and out of the game and tried again, in case the problem is some kind of one-time glitch, but nothing works.  The program has kept the 1200-crown payment without allowing access to the Ironworks region. 

To me, this seems like a clearly defined  problem, with a program bug that KingsIsle would want to get quickly resolved.

I'm mainly writing to this forum to find out if other Wizard101 players have ever had a similar problem (i.e., you pay the access fee in crowns for an area, and the game tells you "Success! You now have access to this area", but then the game tells you that you have to pay the access fee again upon attempting to go to the region).

Thanks for any input from anyone that can tell me how to resolve this matter.
Robert

Hello again,

KingsIsle sent me a second EMAIL today - they've corrected the issue. 

I confirmed I can reach Ironworks now, and have resumed having fun playing Wizard101.

So "never mind" this thread...

Thanks,

Robert