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Star Vault | Official Site
MMORPG | Genre:Fantasy | Status:Final  (rel 06/09/10)  | Pub:Star Vault
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Mortal Online Forum » General Discussion raquo; Update on Refund from Starvault and my CC company

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64 posts found
  Abloec

Novice Member

Joined: 8/09/04
Posts: 264

9/15/09 11:08:51 PM#21
Originally posted by MMOGuru

The date was Sept 1st,  I have the reciept that proves it.  This combined with the paid beta brought many buyers to the table that never would have pre-ordered otherwise.  They should have charged a fee to hold the game like every other developer/publisher does.  Instead they chose to steal hundreds of thousands of dollars from a bunch of unsuspecting fools.  After the initial sale the delay was made public not by SV but by community members who discovered the date change.  There has since been no official announecment of any kind.

A couple months ago someone on the boards wrote a story about how their mom thought the whole thing was a scam when he was trying to get her to buy this game for him on her credit card.  It turns out his mom was spot on.  There is nothing but sample mechanics from Unreal in the game.  Nothing.  One person could make Mortal Online in it's entirety in about a month with Unreal.  They made everyone pay not only full price but a hugely bloated price for pre-order boxed sets that may or may not exist.  The tracking numbers on all 10K plus orders are false.  If you want to find proof of that just run the tracking number through DHL.  Invlaid.  Garunteed.

This game is not only vaporware but it's a legal con.   THey even go so far as to try and block refunds for people who got no confirmation of the purchase but were charged in full and can't even log in to see their account information.  They tried to stop my refund.  Pay Pal is going after SV for fraudulent tracking numbers and the altered ship dates.  SV is going to be burried in legal battles before they could ever possibley launch this craphamper they call a sandbox MMO.

 

So besides the official words I have found some reputable people on the MO forums that do say they announced it would be shipped sept 1st, but I have to say man I can't take anything you say really serious all of it just seems like pent up anger and like I said before id rather have a finished game included with my shipment than a .4 version of the game.


Damnant quod non intellegunt

  Zheom

Novice Member

Joined: 8/31/09
Posts: 51

9/16/09 12:48:09 AM#22

so  where are these official words they will ship september 1st because i cant find it anywhere.. i only found that they will ship physical products around september and include updates to it when game launch is at Q4

  C0MA

Novice Member

Joined: 7/11/07
Posts: 540

9/16/09 12:50:22 AM#23

 

Game will launch Q1 2010 because Star Vault isn't going to be Aventurine and let their sandbox game fail. They will fix everything and have the game retail worthy... since it cost 75USD to buy it...

"Sometimes people say stuff they don''t mean, but more often then that they don''t say things they do mean"

  Zheom

Novice Member

Joined: 8/31/09
Posts: 51

9/16/09 12:57:04 AM#24
Originally posted by Tailz2k7

 

Game will launch Q1 2010 because Star Vault isn't going to be Aventurine and let their sandbox game fail. They will fix everything and have the game retail worthy... since it cost 75USD to buy it...

 

digital edition doesnt cost 75 but around 50-60 afaik..

  Scream112

Novice Member

Joined: 8/14/04
Posts: 4

9/16/09 1:48:11 AM#25

wow you really got lots of anger inside? :O

MO-Radio.com

  Zheom

Novice Member

Joined: 8/31/09
Posts: 51

9/16/09 2:20:26 AM#26
Originally posted by Scream112

wow you really got lots of anger inside? :O

 

Looking at MMOGurus posts he seems like some angry Darkfall fanboi :(

  phrank

Apprentice Member

Joined: 3/12/09
Posts: 262

9/16/09 4:23:28 PM#27
Originally posted by Abloec

 Also from what I have been reading up on since I didn't remember the exact ship date every place I find it claims that the boxed versions will ship around september they haven't given a concrete date. So they have not done anything fraudulent nor is it a reason to get your money back considering it isnt even past September and around doesnt mean just before september it also can mean after. So you sir need to get your facts straight before posting.


 

Here's some "facts" for you to munch on.

Next time you get a speeding ticket tell the judge that you were going "around the speed limit" I am sure that any court will see your point and let you off just like they would let SV walk with no repercussions.

Gawd the lack of real world experience on this forum is staggering.

  Abloec

Novice Member

Joined: 8/09/04
Posts: 264

9/16/09 7:01:04 PM#28
Originally posted by phrank
Originally posted by Abloec

 Also from what I have been reading up on since I didn't remember the exact ship date every place I find it claims that the boxed versions will ship around september they haven't given a concrete date. So they have not done anything fraudulent nor is it a reason to get your money back considering it isnt even past September and around doesnt mean just before september it also can mean after. So you sir need to get your facts straight before posting.


 

Here's some "facts" for you to munch on.

Next time you get a speeding ticket tell the judge that you were going "around the speed limit" I am sure that any court will see your point and let you off just like they would let SV walk with no repercussions.

Gawd the lack of real world experience on this forum is staggering.

 

Heres some reality for you, a release date is nothing like a speeding ticket, you get a speeding ticket for going over a set limit, the around september is the limit not someone in court saying I was going around the speed limit. So thank you and think before you post.


Damnant quod non intellegunt

  MMOGuru

Apprentice Member

Joined: 6/08/07
Posts: 57

9/16/09 7:51:30 PM#29
Originally posted by Abloec
Originally posted by phrank
Originally posted by Abloec

 Also from what I have been reading up on since I didn't remember the exact ship date every place I find it claims that the boxed versions will ship around september they haven't given a concrete date. So they have not done anything fraudulent nor is it a reason to get your money back considering it isnt even past September and around doesnt mean just before september it also can mean after. So you sir need to get your facts straight before posting.


 

Here's some "facts" for you to munch on.

Next time you get a speeding ticket tell the judge that you were going "around the speed limit" I am sure that any court will see your point and let you off just like they would let SV walk with no repercussions.

Gawd the lack of real world experience on this forum is staggering.

 

Heres some reality for you, a release date is nothing like a speeding ticket, you get a speeding ticket for going over a set limit, the around september is the limit not someone in court saying I was going around the speed limit. So thank you and think before you post.

The order confirmation page said Sept 1 and they ninja'd it without saying a word to anyone.  Get your facts striaght before you post anymore please.
 

  Abloec

Novice Member

Joined: 8/09/04
Posts: 264

9/16/09 8:07:27 PM#30
Originally posted by MMOGuru
Originally posted by Abloec
Originally posted by phrank
Originally posted by Abloec

 Also from what I have been reading up on since I didn't remember the exact ship date every place I find it claims that the boxed versions will ship around september they haven't given a concrete date. So they have not done anything fraudulent nor is it a reason to get your money back considering it isnt even past September and around doesnt mean just before september it also can mean after. So you sir need to get your facts straight before posting.


 

Here's some "facts" for you to munch on.

Next time you get a speeding ticket tell the judge that you were going "around the speed limit" I am sure that any court will see your point and let you off just like they would let SV walk with no repercussions.

Gawd the lack of real world experience on this forum is staggering.

 

Heres some reality for you, a release date is nothing like a speeding ticket, you get a speeding ticket for going over a set limit, the around september is the limit not someone in court saying I was going around the speed limit. So thank you and think before you post.

The order confirmation page said Sept 1 and they ninja'd it without saying a word to anyone.  Get your facts striaght before you post anymore please.
 

 

If you actually read the rest of the thread you would of realised I retracted my statement earlier because I found some people I trust saying that they were going to ship sept 1st, so read before jumping the gun.


Damnant quod non intellegunt

  alderdale

Novice Member

Joined: 5/06/07
Posts: 315

9/16/09 8:13:31 PM#31
Originally posted by JohnCreed
Originally posted by Vinterkrig

you knew what you signed up for, think before you spend next time imo

 

He got a full refund. Only person losing out is Starvault. Maybe you should think before you post next time?


 

John, do you really not understand the basis behind Vinter's post?  It clearly has nothing to do with your rely.

  Global_Infer

Novice Member

Joined: 7/26/06
Posts: 23

9/17/09 5:53:03 AM#32

I think i'm about to try and get a refund on my Limited Edition, which sucks, but I just can't see me getting my moneys-worth from it, anytime this OR next year.

  Zheom

Novice Member

Joined: 8/31/09
Posts: 51

9/17/09 6:04:15 AM#33
Originally posted by Global_Infer

I think i'm about to try and get a refund on my Limited Edition, which sucks, but I just can't see me getting my moneys-worth from it, anytime this OR next year.

 

well u better do it now then since they are going to ship the boxes soon enough...

  GrumpyMel2

Hard Core Member

Joined: 3/24/09
Posts: 1120

9/17/09 12:00:56 PM#34

Most vendors I've dealt with (not specificly MMO's)..... don't actualy charge your card when they take a pre-order. They take your info...but don't actualy put in the charge until the item ships. Anyway's it's the law in the US (and I suspect we aren't alone) that if you charge a customer for an item...you must ship that item within a certain number of days of the agreed delivery date or offer to refund the customers money.

The contracts vendors have with CC companies tend to be even more stringent....and are pretty protective of consumers (CC companies WANT consumers to feel confident in using their cards.....else there is no reason not to use cash or check).

Don't really know the specific situation with MO...as I just chanced upon this thread....and I admire the fact that the Dev's seemed to be pretty explicit about outlining what the beta was/was not..... but the bottom line is that as a vendor...if you take some-ones money you pretty much have to deliver what you charged for when you promised you'd deliver it.

The reason other vendors don't have these same sorts of problems with missed ship dates is that the usualy don't place the charge until the item actual ships.

  GrumpyMel2

Hard Core Member

Joined: 3/24/09
Posts: 1120

9/17/09 12:31:11 PM#35

As a follow up....the smat way that I've seen some vendors get some cash up front for pre-orders (Turbine did this with LOTRO) works like this...  They charge you $5 (or whatever) for a BETA CD, or digitial download of the Beta. Then they give you a $5 credit/discount off your purchase price when the live product ships. That methods avoids these kind of problems with consumer laws and CC charge-backs. Under those circumstances, your $5 is not going toward the final product....it's going toward the purchase of the Beta CD/download....which you get right then and there....so no issues of not getting the product you purchased.

It's actualy a pretty reasonable way of doing things (IMO).... $5 is a pretty trivial purchase for most people....about what you'd pay for a Pay-per-View movie. It gives you an opportunity to try out the game before you buy it.... but gives the Dev's a bit of cash before release and helps defray the hosting costs of providing Beta access. It also helps address the issue of greifers creating 50 different accounts for free to run amock with that some open betas experience..... while avoiding the whole You must be lucky enough to get one of our invitations gatekeeper function.... it also avoids the unpleasantness of being charged the full price for a product before you really know what you are buying and then feeling let down thing.

  MMOGuru

Apprentice Member

Joined: 6/08/07
Posts: 57

9/18/09 3:22:15 AM#36
Originally posted by Global_Infer

I think i'm about to try and get a refund on my Limited Edition, which sucks, but I just can't see me getting my moneys-worth from it, anytime this OR next year.


 

Which is why the moment they ninja'd the ship date I canseled my pre-order.  The fanbois want everyone to think people are charging back SV because they don't like the game.  But the truth of the matter is people are charging back the pre-order because SV is being shady about everything.  There is no beta forums, the ninja edit ship dates, and they sent out thousands of invalid tracking numbers.

Even if it wasn't on purpose (which I find very hard to believe) that just means they are a terribly run company that doesn't have a clue what they got into.  And that in itself is a good enough reason for most to want their money back for a full price (bloated beyond belief.. $60 for digital download?  wtf...) pre-order that changed ship dates from Sept 1st to unknown.

Edit: mind you they changed the ship date without telling anyone 2 weeks after the pre-order started.

  adrala

Novice Member

Joined: 2/07/07
Posts: 161

9/19/09 8:50:28 AM#37
Originally posted by MMOGuru
Originally posted by Global_Infer

I think i'm about to try and get a refund on my Limited Edition, which sucks, but I just can't see me getting my moneys-worth from it, anytime this OR next year.


 

Which is why the moment they ninja'd the ship date I canseled my pre-order.  The fanbois want everyone to think people are charging back SV because they don't like the game.  But the truth of the matter is people are charging back the pre-order because SV is being shady about everything.  There is no beta forums, the ninja edit ship dates, and they sent out thousands of invalid tracking numbers.

Even if it wasn't on purpose (which I find very hard to believe) that just means they are a terribly run company that doesn't have a clue what they got into.  And that in itself is a good enough reason for most to want their money back for a full price (bloated beyond belief.. $60 for digital download?  wtf...) pre-order that changed ship dates from Sept 1st to unknown.

Edit: mind you they changed the ship date without telling anyone 2 weeks after the pre-order started.

 

{mod edit}

The shipping date was stated to be sometime in Sepetember. Recently Henrik, the CEO of SV confimed this on the IRC.

The boxes will be sent in Sepetember and later on before release we will be shipped another DVD with final version of the game.

Just as it was explained here:

http://www.mortalonline.com/news/july-13-07-09

 

{mod edit}

 

  thinktank001

Advanced Member

Joined: 12/13/08
Posts: 1195

9/19/09 3:15:25 PM#38
Originally posted by adrala
Originally posted by MMOGuru

Which is why the moment they ninja'd the ship date I canseled my pre-order.  The fanbois want everyone to think people are charging back SV because they don't like the game.  But the truth of the matter is people are charging back the pre-order because SV is being shady about everything.  There is no beta forums, the ninja edit ship dates, and they sent out thousands of invalid tracking numbers.

Even if it wasn't on purpose (which I find very hard to believe) that just means they are a terribly run company that doesn't have a clue what they got into.  And that in itself is a good enough reason for most to want their money back for a full price (bloated beyond belief.. $60 for digital download?  wtf...) pre-order that changed ship dates from Sept 1st to unknown.

Edit: mind you they changed the ship date without telling anyone 2 weeks after the pre-order started.

 

{mod edit}

The shipping date was stated to be sometime in Sepetember. Recently Henrik, the CEO of SV confimed this on the IRC.

The boxes will be sent in Sepetember and later on before release we will be shipped another DVD with final version of the game.

Just as it was explained here:

http://www.mortalonline.com/news/july-13-07-09

 

{mod edit}

 


 

 

The reason you keep seeing the Sept. 1st statement is most of the early pre-order people based their decision off of the following thread.   It was the first one written with good information about the upcoming " beta " testing.   Its true their July post does say " around Sept. ", but I think the lack of an official post on when shipping will occur is what pissed off most people.  Remember irc is not considered an " official " source, but that is the only way players can gain current information.  

Sept. 1st Shipping

 

  Shannia

Novice Member

Joined: 11/06/05
Posts: 2083

"World of WarCraft is held alive solely by the mediocrity of competing products." RendRegen

9/19/09 3:30:47 PM#39

Companies change ship dates all the freak'n time in the MMORPG busy.  When they do, that doesn't mean it's a scam.  Seriously, my good... just to name a few, look at AoC, WAR, and DFO.  Between the 3 of them, there must have been 10 or more "go live" dates over the years.

This is an MMORPG and regardless if we like it or not, dates can and do change.  And yes, before you say, I realize that sounds odd coming from me after giving static over DFO release dates over the years, but that's everyone's right on forums. 

It just boggles my mind that people are acting like this in a PvP game.  For those that are QQing about their refund because the game didn't ship on 1 Sept, I hope you never buy a pre-order MMORPG again.  It seems all you wanted was the free beta play but were not willing to accept a date change on release.

 

Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:

http://en.wikipedia.org/wiki/Vaporware

"Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."

  Abloec

Novice Member

Joined: 8/09/04
Posts: 264

9/19/09 4:04:58 PM#40
Originally posted by MMOGuru
Originally posted by Global_Infer

I think i'm about to try and get a refund on my Limited Edition, which sucks, but I just can't see me getting my moneys-worth from it, anytime this OR next year.


 

Which is why the moment they ninja'd the ship date I canseled my pre-order.  The fanbois want everyone to think people are charging back SV because they don't like the game.  But the truth of the matter is people are charging back the pre-order because SV is being shady about everything.  There is no beta forums, the ninja edit ship dates, and they sent out thousands of invalid tracking numbers.

Even if it wasn't on purpose (which I find very hard to believe) that just means they are a terribly run company that doesn't have a clue what they got into.  And that in itself is a good enough reason for most to want their money back for a full price (bloated beyond belief.. $60 for digital download?  wtf...) pre-order that changed ship dates from Sept 1st to unknown.

Edit: mind you they changed the ship date without telling anyone 2 weeks after the pre-order started.

 

Well since my last post was deleted I guess ill repost a less conflicting post lol. Sheesh censorship at its best.

 

Anyway MMOguru you need to stop spouting these false statements, the charge-backs started like 2 months ago even before september, so the whole "The fanbois want everyone to think people are charging back SV because they don't like the game." is just plain bullsh*t, that is why the majority of people are doing charge-backs they saw the beta and they were like I paid 75 dollars for this! and went straight to their CC company to get a refund because todays gamers don't know what a true beta is, you have proven countless times that you have no idea what true beta is even after someone gave you a link of what a true beta is described as lol.

 

I am just ganna say this straightout, If you are on the fence about this game and don't have alil extra spending money to throw at a game you may or may not like, wait until the game releases and go off of the review of someone you know or someone that gets paid to review a game. Following the words of some angry kid that has not even the little bit of backing is a downfall you might miss out on one of the best things of this year because of the ramblings of an angry kid. So my final word is please judge the game for yourself or take your judgement from someone with a reputable demeanor.


Damnant quod non intellegunt

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