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Runes of Magic Forum » General Discussion » This is the company you deal with
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Generally speaking, I've been pretty happy with Runes of Magic. I'm a very casual player and it meets my needs. I also think some of the bashing regarding the f2p model, diamond purchases and mass bans are a bit ridiculous. All that being said, I've never been thrilled with Frogster's customer suppoprt and now I have my own example of it to deal with: I last played the game sometime in August - other games, work and life have distracted me from RoM. One of my favorite casual games (Dungeon Runners) is being shut down soon and many of it's players have discussed which games to migrate to and RoM seemed to be the game of choice for many, so I patched it up and tried to login. I was able to launch the client, create a new elf, but when I clicked "Enter World" the client immediately closed. No error. No entry in my event log. Nothing. Just instantly closed. Upon searching the official boards, the only consistent them for this problem seemed to be a GM telling folks to submit a support request, so I submitted a request. It basically went like this:
Maybe if I was paying a monthly fee or if I had purchased a large amount of diamonds I'd be entitled to a little better customer service. I'm a little surprised that I can no longer play the game that I've been able to play well for over 6 months, but It's just a game and I'm not going to lose any sleep over not being able to play it any longer. I've already uninstalled it from my system. I'm not bad-mouthing Frogster--they get enough of that, most of it unwarranted, IMO-- just relaying my experience, which is, unfortunately, negative. ~Ripper |
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My latest problem with Frogster belongs here. A recent change to the EUALA and a further explanation by a mod added up to (paraphrasing) "we are now banning all accounts that show up from an IP address at the same time". That thread was locked and another was started (7 pages total), in the new one I asked if there was going to be some form of discrimination that allowed people to play w/ family members or roommates. Both threads were deleted. I started a new thread w/ the same question, and it was deleted. I started a second new one and it was deleted. At this point I had received no warnings talking about spam, trolling etc, which we were told last spring were necessary before banning players. So I started a third thread, same question quoted from the last 2, but with some clarification and a plea that a mod at least PM's me an answer to the question.
I'm now banned (3 days) for trolling, with no "official warnings" even though their own policy says they must issue these warnings for a ban to go into place. I understand that I was trolling, but they never answered whether a player could be banned for having their wife/brother/roommate playing on a separate PC at the same time. Therefore the question remained legitimate.
And btw, they also deleted the "official notice" post that told players the EUALA had changed in a major way, a GM responded that it is our responsibility to read it in whole and acknowledge any changes every time we log in to the game. |
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I play RoM on and off and find it to be a standard grind fest attempting to copy what works and implement it in their quick cash scheme. I have heard complaints like these from friends who have tried it and after reading this thread I have deleted it from my system. I don't support greed or ignorance the two things that seem to be this companies business model. |
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Originally posted by adamthebrave You are lucky the current batch of GTMs do not follow the same guidelines that the old GTMs followed. You would be permanently banned by now. |
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Originally posted by eviltuinhek I understand I was in the wrong at the end and deserved what I got, but the old GTMs would send warnings. I feel that the community deserves an explanation regarding how TOS/EUALA will be interpreted by the GMs and GTMs on certain issues that could affect a significant portion of their player base. |
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So far I have no problems with them or with support, hopefully the company keeps improving because I have seen many complains, I cannot talk from these one complaining from my point as a player I am happy with the game, the game is not perfect but in comparison with other F2P is one of the best. |
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