Runes of Magic Forum » General Discussion » This is the company you deal with

Originally posted by pepatone

Icarii is an idiot. RoM is a joke, dont waste any time or money with that game.

Extremely well put sir!

What is so baffling is realizing people actually defend and praise these money grubbing cretins at ROM. I truly wonder if some of these accounts that defend this game and it's perpetrators are not generated by persons professionally associated with ROM.

Originally posted by drbaltazar

Originally posted by LegendBlade

of late i have been posting on ROM about the lag issue that i have had since june and all i get and others is that it is our fault  lol.

I played this game a week before the patch hit us in june and it was playing real well no crash in game or lag to talk of....but sine the patch in early june others and myself have had problems and have gone to the forums to seek help only to be told time and again its our fault...although i think this game is good its just got to bad to play with the lag ..like others i can only play am times fuiger that out....every day come pm the lag hits the game...i have played many a free and other games online ..Never have i had this problem...If you like LAG this is the game for you...otherwise steer clear .

 

the thing is when some group go

1=login

2=in any of the 3 dungeon in logar

or use their button to go in reifort or logar

thats when problem start

and if you got a lot of player in logar you get lag spike

i dont believe its our computer but if rom is right and its the way our computer is set they should post recommended

set up instruction etc

the problem isnt just rom its all the game ,they use x,y,z set-up and assume everybody use that

often what work in xp or 2000 doesnt work on vista or window 7

if on rom end it work

they should post the proper way to set our computer for smoothest graphic

if processor need to be set up to single core they should post it gess

blizzard  wow was optimized to work on dual core

etc there are ton of variable and if rom doesnt post a how-to get best result on various computer im sorry

but its roms fault its not players faulta

add to the some game run on dx8,9,10,10.1,opengl  etc

some cant be optimised by graphic card(nvidia)

i mean come on post the info rom

you could be right that the problem is at our end but if you dont post proper way to set-up our rig for your game

your as responsable as us for the lag your server and our computer suffer

then in 6 month you ll do like rasppelz and lower graphic because you cant post the proper set-up for playing rom

ok after researching a while in  various search engine
 

i found my problem,it was my computer lol ,on another site in the past they suggested to change some setting

and thats what the culprit was ,basicly use microsoft setting and you wont have the problem i was experiencing

some speed up tip arent speed up tip at all lol

if you dont understand full a setting in vista just leqave it a lone dont do like i did

i wont go into detail since its easy to mess up and end up with slower system

but i can say about 50% of microsoft recommended setting are right

yes i still have lot of area modded to my style and vista work faster but

some set up have to be set microsoft way ,its just the automatic system is world wide so on average it will be better on the long run

Originally posted by caelach

Originally posted by pepatone

Icarii is an idiot. RoM is a joke, dont waste any time or money with that game.

 

Extremely well put sir!

 

What is so baffling is realizing people actually defend and praise these money grubbing cretins at ROM. I truly wonder if some of these accounts that defend this game and it's perpetrators are not generated by persons professionally associated with ROM.

its your right to hate all mmo that cost something (yes all mmo cost something lol not just rom)

for me i paid blizzard for 3 years and i had fun ,i paid them for game about 50 $ each expension,then i paid again around 18$ a month

i feel if i budget around same money for rom i will have way more fun

but your right, if i was expecting any mmo to be full free,THEN  ALL MMO GAME SUCK

aion,war,rom,wow,eve,guild wars etc

f2p or p2p

they all suck if you expect them to be free

if this is your expectation

go for a walk in a park

THATS GONA BE FREE

Originally posted by Dryden23

As other posts have stated....AVOID THIS GAME!

Here is a prime example of a person who has spend plenty of money on this game and provided a constructive feedback post on the forums....I will first show her post, and then the WARNING! she got from the ignorant GM Icarii

Her post....Title: Constructive Feedback

"So, a lot of threads have been closed lately and some of them are on topics that are important to players. There apparently is a current issue with housing on one of the servers and yet a few decided to post responses that annoyed the GMs = thread was closed. Instead of closing the thread, edit out the inappropriate replies, send warnings to the offenders and keep the thread open so it doesn't get burried.

This is not a subscription based game. Frogster or whoever depend on the diamond purchases to financially support this game as far as the players know. By letting issues be burried, you upset these customers who will then pass on to others about poor customer service and steer new players away from the game.

Many good suggestions have been given regarding this game and yet "we're looking into it" seems to be about the only response we receive. How about a GM or moderator take these suggestions, make a sticky post listing the suggestion with the date and the status it is in with the developers. Keep the stickied post locked so that only GMs or Mods can modify or add to the post. This way it stays clean and people can find the information they need.

I personally can't stand when people get banned for expressing their opinion. Even worse is some of the ToS quotes provided with those bans or warnings having no relevance.

I am not calling out the GMs or Mods, simply offering a better solution to closing threads which contain important information. Perhaps this should go into the Suggestions section, but for now, I feel this still qualifies as a general Discussion about Runes of Magic.

If I get a warning or banned for this, it would be a shame. Think before the bans and consider what context a response was made in. "

Every response agreed with her about what is going on in this game. Here is the response she received via PM....

 

Originally Posted by Icarii
Dear ChatNoir,

You have received a warning at Runes of Magic US Forums.

Reason:
-------
Forum rules 20. Constructively Violation

Forum rules 20. Constructively Violation
-------

Original Post:
http://us-forum.runesofmagic.com/showthread.php?p=116157

Warnings serve as a reminder to you of the forum's rules, which you are expected to understand and follow.

All the best,
Runes of Magic US Forums

By all means continue to give this company your money. These people are ignorant, greedy, and don't want to hear any other way about it. This is a quick buck for a group of folks, and they will drop it as soon as the money stops. These companies need to understand their are plenty games out there and they are nothing special.

Goodbye RoM..Icarii maybe one day you will realize, you are a grunt and nothing more.

Posts like that should be closed.  I think people have forgotten, or haven't yet learned how to respect other people.

You don't incite name-calling, allude to anothers character(as in alluding that someone is not doing what they should be doing)

All these people hear, day in and day out are things like what you said.  They are the ones who have more reason to retaliate in a hateful way.  Not you or other players.  They didn't do anything to you.  What did the devs of RoM do to you? to deserve such harsh treatment?

Besides, no one is going to miss you.  RoM is the best free MMO on the planet(know a better one? then tell me, I'm always looking for new/better games).

Besides, any beef you have with RMT business is futile.  I know all the anit-RMT talk but it's the second most popular business model for online gaming, in the world.  And subscriber based games are incorporating RMT into there games as well now.  So pretty soon, Every single MMO on the planet will have RMT in some form, on top of the subscription fees.  Warhammer already does it, and WoW said they are looking into incorporating RMT.

Originally posted by Dryden23

I am glad you are enjoying your time. I am assuming by your respons ethat you are not 50/50 yet and the fun does exist until then for the most part. I would advise talking with others before spending money on their gimmick sales which are only meant to make you think you are getting a deal.

The cash shop is extremely overpriced so they have the illusion of a great deal with their sales. Talk with others in-game to get their opinions before you drop coin here unless you don't mind spending willy nilly. For the most part the game is pretty entertaining until 50 and then it's just flat out boring. Farming for stats for 100's of hours that I have to pay to use to their full extent is not my sense of fun.

Take it how you want, the game is meant to give people a quick fix and to make a quick buck.

The game is as the company says.  You don't need to spend a dime for anything and can access all the in-game content.

There's quite a few of us in Smacht(PvP) server that have been playing for months now and haven't spent a dime.  Some of us are the best of our class in the whole server.

Originally posted by TdogSkal

Originally posted by Zyrena

Originally posted by TdogSkal

So your mad that the GM gave you a warning?  So what.  The company can do anything they like with the game.  It is there game, not yours.  You do not have to play it.  You can decided not to give them your money. 

you sound like a whiner.

 

And you sound like a troll.

Did you read the post that was initially posted?

Did you read the rule that was violated?

Do you not see that there is a severe issue with regards to customer service?

Unless you play the game and have encountered the GMs, you have no reason to call another person a whiner.  You would be better suited to comment on the relevance of the treatment to a games customers.

Better yet, each patch in the game creates more errors and lag than they can find.  Patch notes are never up sooner than 3 hours AFTER the servers come back up.  Many bandaids have been applied to help stop gold spammers: You can't type in public chats more than once every 10 seconds.  Are those examples on top of the ridiculous forum warning enough to justify warning people away from Runes of Magic?

Again, It is their game and their forum, they can do what ever they want.   I do not understand why you are crying about it.   Do not pay them any more money if you do not want to support the company.   Do bitch and cry about a GM banning you for his own reasons.  

I am not a troll, I am just sick and tired of people thinking that gaming companies owe them something.   THEY OWE YOU NOTHING.  It is their game and they can do what they want.... If they want to push customers away then so be it... Get over yourself and move on to another game.

lol, funny.  you sure told her a thing or two.  .............

Originally posted by TdogSkal

Originally posted by Zyrena

Originally posted by TdogSkal

So your mad that the GM gave you a warning?  So what.  The company can do anything they like with the game.  It is there game, not yours.  You do not have to play it.  You can decided not to give them your money. 

you sound like a whiner.

 

And you sound like a troll.

Did you read the post that was initially posted?

Did you read the rule that was violated?

Do you not see that there is a severe issue with regards to customer service?

Unless you play the game and have encountered the GMs, you have no reason to call another person a whiner.  You would be better suited to comment on the relevance of the treatment to a games customers.

Better yet, each patch in the game creates more errors and lag than they can find.  Patch notes are never up sooner than 3 hours AFTER the servers come back up.  Many bandaids have been applied to help stop gold spammers: You can't type in public chats more than once every 10 seconds.  Are those examples on top of the ridiculous forum warning enough to justify warning people away from Runes of Magic?

Again, It is their game and their forum, they can do what ever they want.   I do not understand why you are crying about it.   Do not pay them any more money if you do not want to support the company.   Do bitch and cry about a GM banning you for his own reasons.  

I am not a troll, I am just sick and tired of people thinking that gaming companies owe them something.   THEY OWE YOU NOTHING.  It is their game and they can do what they want.... If they want to push customers away then so be it... Get over yourself and move on to another game.

What is your problem? You have something against a person expressing their opinion? It's his opinion. He can have it be whatever he wants it to be. HE OWES YOU NOTHING. So who do you think you are to demand he either get over himself or move on to another game? He has just as much right to play it as you do even if he hates it; just like the rights you reserve for the game company. He has every right to hold the opinion they suck. You move on and go play the sucky game ROM.

What i noticed in a lot of threads is that they must have a bazillion rules that fabriacte every possible reason to close a thread.If it the temperature outside is above 70degrees we /close thread sort of mentality.

I also noticed frogster is a german company ,yet ALL the moderators and GM's are Asians,so this game has been sub contracted out for sure.To make it even worse,Frogster is just a go between,they have no two legs to stand on,they make ZERO decisons for this game ,it is 100% Runewalker run.Frogster merely handles the publishing rights and like i said they do not even take part in the forums,it is run by clueless moderators.

I have read some very good concerns for th game that have never been responded to yet,all the threads that have responses are .....read off cue cards "we are looking into it" or the other /close thread because it is too hot out lol.

One of the best ones i have ever seen is the NO Pyramid posting ..RFLMAO,basically means no threads can have more than 4 quotes or it gets /locked.

Offer ANY suggestion to the way the game or forum could be better= /locked /closed  /deleted,when they said feedback,they did not really mean it.Any feedback is considered finger pointing/negative/detrimental to the community you name it they got a rule for it lmao.

Like i said don't be too critical of just frogster,Runewalker is doing nothing to monitor the game over here,the people actually moderating the forums and sending feedback to Runewalker appear clueless,like they are those telemarketers you hear on the phone reading off cue cards.It really seems like a typical botchy run F2P game.

Of course i had to check and yes ,this game is ASIAN run by a Taiwan developer,so Runewalker probably contracted out the GM's and mods,not Frogster.The whole operation sure feels like a F2P asian game.

Originally posted by Wizardry
....

Of course i had to check and yes ,this game is ASIAN run by a Taiwan developer,so Runewalker probably contracted out the GM's and mods,not Frogster.The whole operation sure feels like a F2P asian game.

some further info:

Frogster europe (the germans) and Frogster usa are run as separate companies and their approach towards players does differ to some extend: there's a topic about the usa bannings on the eu forum for example. Frogster is the 'publisher' but indeed it looks like developer Runewaker is calling the shots.

Originally posted by Wizardry

What i noticed in a lot of threads is that they must have a bazillion rules that fabriacte every possible reason to close a thread.If it the temperature outside is above 70degrees we /close thread sort of mentality.

I also noticed frogster is a german company ,yet ALL the moderators and GM's are Asians,so this game has been sub contracted out for sure.To make it even worse,Frogster is just a go between,they have no two legs to stand on,they make ZERO decisons for this game ,it is 100% Runewalker run.Frogster merely handles the publishing rights and like i said they do not even take part in the forums,it is run by clueless moderators.

I have read some very good concerns for th game that have never been responded to yet,all the threads that have responses are .....read off cue cards "we are looking into it" or the other /close thread because it is too hot out lol.

One of the best ones i have ever seen is the NO Pyramid posting ..RFLMAO,basically means no threads can have more than 4 quotes or it gets /locked.

Offer ANY suggestion to the way the game or forum could be better= /locked /closed  /deleted,when they said feedback,they did not really mean it.Any feedback is considered finger pointing/negative/detrimental to the community you name it they got a rule for it lmao.

Like i said don't be too critical of just frogster,Runewalker is doing nothing to monitor the game over here,the people actually moderating the forums and sending feedback to Runewalker appear clueless,like they are those telemarketers you hear on the phone reading off cue cards.It really seems like a typical botchy run F2P game.

Of course i had to check and yes ,this game is ASIAN run by a Taiwan developer,so Runewalker probably contracted out the GM's and mods,not Frogster.The whole operation sure feels like a F2P asian game.

Frogster-America is the publisher for RoM and Runewaker is the developer, just like EA is the publisher for Warhammer and Mythic is the developer, for example.  The only difference is Mythic has direct lines of communication with the players... but did it help Mythic or Warhammer?   Nope, fail.  And for what it's worth, I have seen Runewaker devs post on the EQ forums before, albeit rarely.

Most of the closed threads I've seen were warranted.  Not because the person criticized the game, but because they went on a rant, or the thread was a duplicate of one already discussing the issue.  There's a "bazillion" threads on the RoM forums with criticisms about the game and they aren't closed.

One of the issues with the financial success of F2P games, is that there are so many players that personal customer support is not possible.  Its just too expensive to provide support for millions when only a few thousand are paying.  Support forums are SUPPOSED to be players helping players.  This works in some cases, but not in others.  Especially when the issue regards something broken.  If the forums are a problem, they'd do themselves a favor by taking them down and setting up a simple trouble ticket system.

Ken

Taking down an official forum would only serve to:

1. Alienate people and turn them away from the game.

2. Drive them to visit other message boards, for the same info. Which is undesirable since the developers/publisher won't have a good unified source of feedback on the game.

So a trouble ticket system as the sole solution is ultimate fail.
However it may be, and should be, a nice addition to the forums. 

Also, despite having many people who play, it's the minority that actually ever end up posting in forums or asking for help. The support burden can't be that high, especially if you have a list of canned answers that reflect all the commonly answered questions.

I don't know the profit margin for these games, but from what I've seen they make quite a nice penny. Hiring a small support staff in an asian country is a piece of cake and very cheap.

What i try to do is email the company of the problem instead of the forums..The reasons are;

1)You don't have 30 posts of know it all..

2)You don't have to explain your self over 30 times

3)You don't have to worry about the trolls

4) I all ways get a email back saying thank you and some times a code to use..hehe

5) Whats even better you are not frustrated.

6) You don't have to worry about your post being locked or deleted by incapable Mods..

Really just show respect in your email you be surprise to what you might get..And if all don't go well..The power you have is take your business else where..There loss and someone else gain.

ROM is a good game.But the Mods are tough on there forum..Its funny i am seeing more and more on survey and or questionnaire form different games company..Who knows that might be the way to go in the near future instead of the forum..

You don't even want to get me started on how terrible the customer service is in this game.  And after so much help and so many ideas that I specifically gave and were incorporated into the game...  (All your elite skills, those were MY suggestions in the closed beta.  The gravestones to reduce the enormous XP and TP debts, also my suggestion in the closed beta.  The ressurection spells that reduce XP and TP debt, also my suggestion over 8 months ago.)

The stories I could tell... From flat-out lies to complete indifference, I have never seen worse moderators, gamemasters, or developers than those I've found in Runes of Magic, and I've been around the online gaming block for decades (plural).

Do not buy diamonds from the US Runes of Magic.

They do not inform you at the point-of-sale that you can not use these in-game at the Auction House for 30 days.

When you complain about it & inquire about a refund via the support system, mentioning that this is something that the Better Business Bureau should be informed about, they ban your account & still do not refund your money.

If any of you have experienced this too, please file a complaint at the BBB of california, as the business information is :

Frogster America, Inc.
548 Market St #22350
San Francisco
California 94104

That's some seriously OLD news about Diamonds.  It was posted in the patcher which everyone uses to log into the game, on their homepage, and went out in a newsletter.  The only fault I see here is your own.

And on top of that, you threatened them?  ROFLMFAO  You got what you deserved.

Nowhere on their website(especially the diamond purchase screen) is it posted conspicuously that diamonds can't be used for 30 days. How are any new players supposed to know what they did months ago?

I had an account for about  3 weeks, before they decided that any criticism is verboten.

It's no big deal as the eu Runes of Magic is a much nicer place & doesn't have these problems.

Oh, BTW, i didn't threatean them, i did turn in a complaint to the BBB as they took money from me & then banned me from the game without refunding my money.

I also contacted Visa, Discover & paypal about their nonsense.

Your inability to do your own homework about a game is no one's fault but your own.

Look fan-boy, they took money & then banned me to keep me from using said diamonds. How is that my fault.

Just take your little fan-boy worship back to your mom's basement & let the adults talk, 'K?

P.S.  just to show you what their priorities are, i'm banned from the forum & the game, yet i can still log-in to buy diamonds!

I was looking for something to play until Aion came out so a friend talked me into playing some RoM. 2 days and I am already bored and having a hard time logging in. The Warrior is about one of the most lame classes I have ever played. I have no desire to start over and none at all to continue playing this boring ass game, even for free.
 

Originally posted by martaug

Do not buy diamonds from the US Runes of Magic.

They do not inform you at the point-of-sale that you can not use these in-game at the Auction House for 30 days.

When you complain about it & inquire about a refund via the support system, mentioning that this is something that the Better Business Bureau should be informed about, they ban your account & still do not refund your money.

If any of you have experienced this too, please file a complaint at the BBB of california, as the business information is :

Frogster America, Inc.
548 Market St #22350
San Francisco
California 94104

You're free to use the diamonds the instant you get them on the cash shop, which is where they are meant to be used.  The AH thing (which now only lets you buy game gold, not items) was more to appease the players but they had trouble with fraud until they implemented the 30-day wait.

I seriously doubt they banned you because you "complained".  People complain all the time about Frogster and they aren't banned.  Heck I've posted a number of complaint threads on the forums and never even gotten so much as a warning from Frogster.

Originally posted by tankage

I was looking for something to play until Aion came out so a friend talked me into playing some RoM. 2 days and I am already bored and having a hard time logging in. The Warrior is about one of the most lame classes I have ever played. I have no desire to start over and none at all to continue playing this boring ass game, even for free.
 

Most warrior combinations are ridiculously underpowered.  Rogues can generate better dps and take almost as much damage.  The best (only playable) combos are W/R and apparently w/m.  I'm a w/p myself and one of the lowest dps classes in the game.

On Topic:  I have to agree with the poor customer support.  Players have gotten two responses to errors since beta testing

a) We are looking into it.

b) It is working as intended.

This enables them to ignore bugs until an untested hot-fix patch can be put in place in hopes that it works.  Half the time it doesn't.

Perhaps I'm dense, and I haven't read all of the posts in this thread, but could someone kindly point out to me what exactly was wrong with the warning? If someone had written a message like that on a forum I owned, basically extorting me, I would come down a lot harder than a mere warning.

The essential essence of the post was that banning paying customers would have a negative impact on the game. However, it was worded in a fairly offensive manner. There's much more constructive ways that the OP could have posted that without seeming like they were saying "Stop banning or I'll stop/I'll get others to stop paying".

The company might have some faults, but giving a warning for an offensive post is not one of them.

Originally posted by Bruwin

Perhaps I'm dense, and I haven't read all of the posts in this thread, but could someone kindly point out to me what exactly was wrong with the warning? If someone had written a message like that on a forum I owned, basically extorting me, I would come down a lot harder than a mere warning.

The essential essence of the post was that banning paying customers would have a negative impact on the game. However, it was worded in a fairly offensive manner. There's much more constructive ways that the OP could have posted that without seeming like they were saying "Stop banning or I'll stop/I'll get others to stop paying".

The company might have some faults, but giving a warning for an offensive post is not one of them.

It started with me sending in a support ticket to find out why my diamonds which i had purchased on a saturday had not been credited to my account until monday. Since my original reason to get them was for a weekend special, you see why i was upset. When they informed me that  "oh well, it's YOUR fault you missed the special too bad", i was miffed but decided to use my diamonds in the AH to get some money for equipment.

This was how i discovered no diamond usage. This prompted my 2nd support ticket. Once i got their reply of  "It's not our fault because you should have read the forum", I posted on the forum asking if anybody else thought this was not a classic example of a Bait & Switch(advertising something that isn't really what they are advertising). After all, if you own a business, you can't send out $50 gift cards(that don't contain any printed caveats as to restrictions) & then say when the customer gets to your store that "oh those are only good on purchases over $1,000.00"

You either have to have the "some restrictions may apply" or specific examples listed on the cards.

They did not do this at the POS diamond site.

Within 5 minutes of my posting my thread it was deleted & i was issued an infraction for  "bashing" frogster.

Sent in another support ticket asking how to get a refund for my useless diamonds, the response this time was "there are no refunds". At this time i told them i was going to call the BBB & file a complaint.

I was banned less than 10 minutes later, except as stated earlier from the diamond store which i can STILL logon too!

I had already decided to quit playing RoM US due to the  way the support staff had acted & the way that the GM's & GTM's on the us forums acted. All i really wanted to do was give away the Jade & Vermillion stes that i had not used yet, so that someone could enjoy them.

I am not a RoM hater as i play on the EU RoM, it's just the us version that has (apparently) all of the A**holes working for them.

Sixpax Says "You're free to use the diamonds the instant you get them on the cash shop, which is where they are meant to be used." Umm no. I ordered them & they charged my account at 9:45am on saturday & didn't credit the diamonds until after 5:00pm on monday. Gotta love that "instant" 54hr service. 

PS. Oh BTW Bruwin, it's called whistleblowing, not  extortion when you inform a company you are filing a complaint about what you feel is an illegal activity.

Originally posted by Arekaine

Yeah they are kinda power mad over there. I have seen several times when Icarii just flat out called people morons.

If you think Icarii is power hungry on the US forums, go over to the EU forums and check out eviltuinhek's rampage.  He even admits to moving entire threads to a hidden section (they appear deleted to the users), deleting messages within a thread, and deleting entire Forum accounts and all their history of posts.

"Do not discuss the decisions of the moderators'" seems to be his favorite reason.  So even if you give constructive criticism, you still get banned or outright deleted.

It is apparent that a few representatives of Frogster are trolling here under assumed names.  I suppose that is one way to combat the truth.