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Runes of Magic Forum » General Discussion raquo; This is the company you deal with

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62 posts found
  rhinok

Novice Member

Joined: 2/01/07
Posts: 1786

10/02/09 5:07:40 PM#51

Generally speaking, I've been pretty happy with Runes of Magic.  I'm a very casual player and it meets my needs.  I also think some of the bashing regarding the f2p model, diamond purchases and mass bans are a bit ridiculous.  All that being said, I've never been thrilled with Frogster's customer suppoprt and now I have my own example of it to deal with:

I last played the game sometime in August - other games, work and life have distracted me from RoM. One of my favorite casual games (Dungeon Runners) is being shut down soon and many of  it's players have discussed which games to migrate to and RoM seemed to be the game of choice for many, so I patched it up and tried to login.  I was able to launch the client, create a new elf, but when I clicked "Enter World" the client immediately closed. No error.  No entry in my event log.  Nothing.  Just instantly closed.  Upon searching the official boards, the only consistent them for this problem seemed to be a GM telling folks to submit a support request, so I submitted a request.  It basically went like this:

  • Me - I have problem - describe problem
  • Them - pleaes upload dxdiag and give info
  • Me - here's dxdiag - please note, I'm using the most current production graphics drivers for my card, everything else is kosher and up to date
  • Them - your drivers are old - update them
  • Me - my drivers are the current production drivers - the newer drivers are beta and my gpu isn't on the list of supported drivers listed for the beta version
  • Them - we can't help you  - ticket closed  the exact quote is below:

ROM #KYI-700739]: Game closes upon trying to enter world Inbox X

Reply


RoM Support to me
show details 3:28 PM (2 hours ago)
Hello,

Thank you for contacting US Support for your issue. We will pass your problem onto our Developers and Technical
Team to see if they can come up with a solution.

We are very sorry but at the moment we can not correct your problem.

Thank you for your patience

Ticket Details
===================
Ticket ID: KYI-700739
Department: US Support
Priority: High
Status: Closed

Maybe if I was paying a monthly fee or if I had purchased a large amount of diamonds I'd be entitled to a little better customer service.  I'm a little surprised that I can no longer play the game that I've been able to play well for over 6 months, but It's just a game and I'm not going to lose any sleep over not being able to play it any longer.  I've already uninstalled it from my system.  I'm not bad-mouthing Frogster--they get enough of that, most of it unwarranted, IMO-- just relaying my experience, which is, unfortunately, negative.

~Ripper

  adamthebrave

Novice Member

Joined: 9/23/08
Posts: 13

10/07/09 10:48:52 AM#52

My latest problem with Frogster belongs here.

A recent change to the EUALA and a further explanation by a mod added up to (paraphrasing) "we are now banning all accounts that show up from an IP address at the same time".  That thread was locked and another was started (7 pages total), in the new one I asked if there was going to be some form of discrimination that allowed people to play w/ family members or roommates.  Both threads were deleted.  I started a new thread w/ the same question, and it was deleted.  I started a second new one and it was deleted.  At this point I had received no warnings talking about spam, trolling etc, which we were told last spring were necessary before banning players.  So I started a third thread, same question quoted from the last 2, but with some clarification and a plea that a mod at least PM's me an answer to the question. 

 

I'm now banned (3 days) for trolling, with no "official warnings" even though their own policy says they must issue these warnings for a ban to go into place.  I understand that I was trolling, but they never answered whether a player could be banned for having their wife/brother/roommate playing on a separate PC at the same time.  Therefore the question remained legitimate.

 

And btw, they also deleted the "official notice" post that told players the EUALA had changed in a major way, a GM responded that it is our responsibility to read it in whole and acknowledge any changes every time we log in to the game.

  Tetsunami

Novice Member

Joined: 8/27/07
Posts: 20

10/07/09 11:00:36 AM#53

I play RoM on and off and find it to be a standard grind fest attempting to copy what works and implement it in their quick cash scheme. I have heard complaints like these from friends who have tried it and after reading this thread I have deleted it from my system. I don't support greed or ignorance the two things that seem to be this companies business model.

  eviltuinhek

Apprentice Member

Joined: 10/06/09
Posts: 3

10/09/09 6:25:18 AM#54
Originally posted by adamthebrave
blah blah blah whine whine whine

 You are lucky the current batch of GTMs do not follow the same guidelines that the old GTMs followed.  You would be permanently banned by now.

  adamthebrave

Novice Member

Joined: 9/23/08
Posts: 13

10/10/09 3:05:48 AM#55
Originally posted by eviltuinhek
You are lucky the current batch of GTMs do not follow the same guidelines that the old GTMs followed.  You would be permanently banned by now.

I understand I was in the wrong at the end and deserved what I got, but the old GTMs would send warnings. 

I feel that the community deserves an explanation regarding how TOS/EUALA will be interpreted by the GMs and GTMs on certain issues that could affect a significant portion of their player base.

  mayito7777

Apprentice Member

Joined: 7/08/09
Posts: 23

10/15/09 11:07:07 AM#56

So far  I have no problems with them or with support, hopefully the company keeps improving because I have seen many complains, I cannot talk from these one complaining from my point as a player I am happy with the game, the game is not perfect but in comparison with other F2P is one of the best.

  caelach

Novice Member

Joined: 9/20/04
Posts: 105

12/11/09 1:37:21 AM#57

I tried to warn people about these nasty guys just after release (see: "Avoid this game."). Quite a few of the swell fellas who populate the game chimed in to let me know just what a jerk I was for daring to say it was a ripoff. Another, apparently a person oficially associated with the game, flat out called me a liar when I related something I had seen the mods state on the forum.

 

There isn't much good to say about how these folks run their business ot their game. They are trying to suck you in and grab your cash in my opinion. That is all they care about.

 

I hope my warnings saved a few people some aggravation.

  kyse2

Novice Member

Joined: 9/10/07
Posts: 18

12/11/09 1:42:30 AM#58

wow good thing i already quit this game long ago :P

  Sixpax

Novice Member

Joined: 7/28/05
Posts: 369

12/11/09 8:17:18 AM#59
Originally posted by caelach

I tried to warn people about these nasty guys just after release (see: "Avoid this game."). Quite a few of the swell fellas who populate the game chimed in to let me know just what a jerk I was for daring to say it was a ripoff. Another, apparently a person oficially associated with the game, flat out called me a liar when I related something I had seen the mods state on the forum.

 

There isn't much good to say about how these folks run their business ot their game. They are trying to suck you in and grab your cash in my opinion. That is all they care about.

 

I hope my warnings saved a few people some aggravation.

 

And yet RoM still continues to grow.  In fact, they recently opened a new server.

I'm sorry your Chicken Little tantrums aren't killing the game, perhaps if you go after one that actually does suck (like Aion), you might have better luck.

MMO games would be pretty cool if it weren't for the people.

  caelach

Novice Member

Joined: 9/20/04
Posts: 105

12/11/09 8:50:57 PM#60
Originally posted by Sixpax
Originally posted by caelach

I tried to warn people about these nasty guys just after release (see: "Avoid this game."). Quite a few of the swell fellas who populate the game chimed in to let me know just what a jerk I was for daring to say it was a ripoff. Another, apparently a person oficially associated with the game, flat out called me a liar when I related something I had seen the mods state on the forum.

 

There isn't much good to say about how these folks run their business ot their game. They are trying to suck you in and grab your cash in my opinion. That is all they care about.

 

I hope my warnings saved a few people some aggravation.

 

And yet RoM still continues to grow.  In fact, they recently opened a new server.

I'm sorry your Chicken Little tantrums aren't killing the game, perhaps if you go after one that actually does suck (like Aion), you might have better luck.

I see you're still hard at work shilling for ROM. Just read these threads and you see the great number of people that think this is just a plain bad game. But the same old 3-4 people keep defending it, and are usually attacking those who criticize it. Hmmm, it's almost like they work for ROM and created an account to counter any critique. A company that treats their customers like crap as many have testified to right here would have no problem planting a few accounts on a site like this.

 

Maybe a new server will help alleviate the lag problems a bit.

 

I do suspect because of the MANY negative statements about the game to be found here, the f2p scam artists have ripped off a few less people than they might have otherwise, despite your eager complicity.

 

 

 

 

  martaug

Apprentice Member

Joined: 8/25/09
Posts: 31

12/12/09 6:36:43 PM#61

yep they opened a new server, but without a way to transfer characters the old servers are still lag-fest central.

Siochan is very bad right now & we lost one of our channels(we used to have 3 & now have 2)

Just got killed 3 times near obsidion due to lag. About  ~350k exp. debt through no fault of my own.

  Feldron

Novice Member

Joined: 5/28/04
Posts: 339

12/13/09 8:15:30 PM#62
Originally posted by n00biew0n

It was a post directed at a dev who was justifying the current refining system.

There is money involved, the prize is the outcome of refining your items to a higher level.  The stakes is your investment in the diamonds. You are wagering the jewels to work.

 

 

The digital items are all just lines or code which is owned by the developer and not you. So really you paying them for a service as far as the law is conserned. Same with monthly fees, you are paying for the server access and own nothing as its all lines of code.

 

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