Cryptic Studios' Bill Roper recently took the time to write this developer journal about the way that Champions Online developers have been handling feedback from its testers throughout the beta process.
A huge part of any beta test is wading through the massive amount of feedback you get from your testers. This input can range from the ridiculous to the sublime, and we're very fortunate with Champions Online to have not just a very vocal community, but also a passionate one. Our players really care not just about the state of the game, but about how they will be interacting in a superhero-based environment and experience.
A great deal of what we have been doing over the past few weeks is in direct response to the interests and bugs reported by our testers. An excellent example of this is the creation of The Powerhouse. This is a building that exists in every major zone where heroes can try out powers before they lock them into their power framework. A "buy before you try" concept was brought up in a forum thread about training powers and the difficulties of selecting from the vast array available. It was a great concept, and we worked hard to get it into the game as quickly as possible.