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MMORPG | Genre:Fantasy | Status:Final  (rel 08/01/08)  | Pub:VestGame Entertainment
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World of Kung Fu Forum » General Discussion raquo; The game is fun, but the customer service is a joke...

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71 posts found
  xJubex

Novice Member

Joined: 6/25/08
Posts: 25

 
11/24/08 9:21:12 AM#1

You have a problem, well it wont ever be resolved in this game. They say language is the problem, but its not much of a problem. The answer we get to any problems is always the same, "sorry, nothing i can do, go talk to another person". And they wont even tell you who.

 

This is the situation, a player got banned for making too many accounts....??? The best part is he didn't make a new account for over 2 weeks. This is not a problem according to the terms and aggrement. This is like a cop pulling you over and arresting you as he's making up a new rule.... NO warning or anything. Once you get arrested, every cop tell you they cant help you sorry, talk to someone else. You ask the Chief of police for help(the person at the bottom, Heli Lu) and he sends u walking. The best part is only the Account manager can ban players, and this guy does it more then anyone i have ever seen. If banning was like killing, this guy would be Hitler's Mentor!!! I'm not trying to be funny or mean. I'm just stating the facts.

 

So, if the GM and Account Manager will be breaking the TOS, then i will contact my bank and disput the charge. It is no longer a legal document. (The Top gold buyer on this game will no longer spend a penny! But will get all his money back)

By the way, thank you, this is all the proof i needed to make this charge back and easy process!!

 

People think that its a plot. If you dont spend money on the game, you will be screwed over for any reason they wish. So if they keep doing this, people will all start spending... WRONG! We wont!

 

I was once a major spender on this game, but i have since then stopped. Looking at this game in a diffrent way.

[9:37:59 AM] songuyenca says: hello
[9:38:22 AM] Heli Lu says: hello?
[9:38:54 AM] songuyenca says: hi I have an issue regarding with the accounts in WOKF, do you have a minute ?
[9:39:07 AM] Heli Lu says: waht's your problem
[9:39:53 AM] songuyenca says: My accounts were frozen this morning, and when I asked a GM, he said i was banned because I have too many accounts
[9:40:50 AM] songuyenca says: and then he told me to contact you if I want this resoloved
[9:41:03 AM] songuyenca says: so here I am.
[9:41:10 AM] Heli Lu says: The GM found you use those accounts to get many coins unreasonably
[9:42:09 AM] songuyenca says: But it was never included in the TOS, I mean if I know straight i wasn't allowed to do that, i wouldn't do it
[9:42:21 AM] Heli Lu says: what did you do
[9:42:25 AM] songuyenca says: and I spent lots of effort training my main accounts
[9:42:31 AM] songuyenca says: create accounts
[9:42:38 AM] songuyenca says: to get teleport stones
[9:42:56 AM] Heli Lu says: did you use any bots?
[9:43:01 AM] songuyenca says: nope never
[9:43:06 AM] Heli Lu says: sorry
[9:43:10 AM] songuyenca says: I know that is illegal
[9:43:27 AM] Heli Lu says: sorry, it's GM's decision
[9:43:46 AM] songuyenca says: the GMs told me to contact you...
[9:43:53 AM] songuyenca says: 2 different ones
[9:44:19 AM] Heli Lu says: you had many coins in your accounts
[9:44:28 AM] songuyenca says: from buying and selling gold
[9:45:05 AM] songuyenca says: ppl buying gold at ridiculous prices
[9:45:58 AM] songuyenca says: just check the trade logs
[9:47:10 AM] songuyenca says: We are a group of friends on Ventrilo right now and we are all stunned by this new.
[9:47:28 AM] Heli Lu says: sorry
[9:47:32 AM] Heli Lu says: i do not know
[9:47:48 AM] Heli Lu says: i will end this conversation
[9:47:55 AM] songuyenca says: so can you be any helps to me ?
[9:48:48 AM] songuyenca says: oh well at least told me who i can contact to help me..

 

SS of the convo =

 

http://www.picgrip.com/users/557155/images/39999

http://www.picgrip.com/users/557155/images/40000

http://www.picgrip.com/users/557155/images/40001
 

  xJubex

Novice Member

Joined: 6/25/08
Posts: 25

 
11/24/08 9:33:06 AM#2

I wouldn't be suprised if they ban me after this, it matters not, i live in a free country, so i WILL speak my mind!!

 

This game needs to be set straight and no more BS. Management needs to stop being trigger happy with the bans, and leave people alone to play.

  IkeTurner197

Novice Member

Joined: 3/17/08
Posts: 23

11/24/08 9:38:02 AM#3

Wow are you kidding me. I am not sure why they would bann him for making accounts there is nothing stated about this matter. I contacted gm for this guy as well and I dont even like him he is not in my school.

I think its a shame that an official server would do this to its customers.

I ask the gm staff in game how they could bann a player for something not in tos

And they say because we think he uses for farming  money.

Still no clear answer were he is breaking tos here.

So being one of the leaders of the top school on the server I ask the GM can you please tell me how many accounts you are aloud to have.

I cant get an answer so they have no rules on how many you are aloud to have I was told he was reported because players are jelious he levels to fast.

Its not good to be popular so basically they banned this guy because he Grinds to good.

Hmm dont know about you all But I think I am getting alittle fed up with the neglect or reasoning of this game.

  songuyenca

Novice Member

Joined: 11/24/08
Posts: 10

11/24/08 9:43:46 AM#4

I talked to 3 different GMs and were directed to talk to the account manager, which they didn't say who before they terminate the chat window. But i found out he was Heli Lu. As you can see again, after taking to the account manager,I was told its "GM's decision". It is just a permanent loop of who can help me.  And heck, nothing I did was illegal according to the term of service.

  jircris

Novice Member

Joined: 2/03/07
Posts: 63

11/24/08 9:52:12 AM#5

lol hapend to me aswell. but the reason they banned me was much funnyer (you leveled to quickly) got from 1-20 in a day..buit i had a big group of friends i was with lmao. Then my friend got banned for "Buying gold" because he has 10k at lvl 1 (umm hello i gave him that gold >>). This company is a joke and just needs to be shut down..supprised no one has hacked them and crashed the game..if anyone wants to send a screen so we can laugh XD.

  IkeTurner197

Novice Member

Joined: 3/17/08
Posts: 23

11/24/08 9:54:14 AM#6

Yes this is a joke. Man is this the real reason why you were banned this was said to Friend in vent when  talking about this matter from gm staff

GM-Lijing tells you: don`t ever be the most
famoust one

This is a Joke I hope I know I am famous Everyone knows me I am the most famous on the server do I have to worry about being banned maybe I need to have all the people in vent come here make accounts and start posting.

This game is funny botters dont get banned they get warnings for breaking rules. Matter of fact they will get two or three for the same infraction.

This player had no warning Nor has he broke any terms of service.

Basically he grinds to fast.

Honestly if this is what this game is about I am with jubex I smell charge back as well I am not going to keep spending money on a game that treats its players like this I am going to go back to vent now and talk to members.

If the staff of this game is going to handle issues like this pick and choose who they bann by how popular they are.

Also bann players for things that are not in violation of any terms of service then I am going to recomend to all the players in my vent and all the people I know to do charge backs.

I have to say this has been the worst Game when it comes to Gm support.

Gms never can answer any questions nor can they ever help all they do is say will look into it.

Which means go pound sand I know the players in my vent are tired of it and I am sure others are as well looks like its time to make the move to perfect world after all.

  xJubex

Novice Member

Joined: 6/25/08
Posts: 25

 
11/24/08 10:01:35 AM#7

Wow, very well said.

 

Seems like this game is trouble after trouble. How come its not 1/4 as bad on other games. Do they not want to better the game for all players? Do they not relize they wont last long at this rate?

 

Shame, the game it self was fun and it has alot of good people playing it, i just wish we could get decent management. I wont push it and ask for good, just decent will do for now.

  songuyenca

Novice Member

Joined: 11/24/08
Posts: 10

11/24/08 10:02:23 AM#8

Pick who to banned because they are too famous...are you kidding me?

  xJubex

Novice Member

Joined: 6/25/08
Posts: 25

 
11/24/08 10:03:37 AM#9

You got banned for getting to lvl 20 in 1 day?? WHAT?!?!?!

 

I got to lvl 20 in 1 hour... its the easiest crap. If you dont get to lvl 20 in 1 day, theres a problem... lol

 

(Not everyone is lazy GMs, some of us actually grind hard and do use our head. So we grind at the right spots at the right time)

  IkeTurner197

Novice Member

Joined: 3/17/08
Posts: 23

11/24/08 10:06:20 AM#10

You know I think I am going to break my foot off in my friends a$$ for talking me into coming back to this game.

I am truly sorry for the players that have to endure the crap this game is putting them threw I recommend heading to perfect world. Atleast you get support there I am going to give my crap away.

I think this is the last time I give this game a try.

 

Anyone have any other games they recommend please let us know thanks.

  songuyenca

Novice Member

Joined: 11/24/08
Posts: 10

11/24/08 10:26:09 AM#11

what really upsets me is that I haven't done ANYTHING against the rules and HAD NO WARNING prior to this banning action.

  EagleEye615

Novice Member

Joined: 11/24/08
Posts: 4

11/24/08 10:28:01 AM#12

Wow here we go with this bs again i mean have a real reason to ban a person before you ban them. LOL i guess me jube jojo and ike are gonna be fried too doesnt pay to be known guys.

  IkeTurner197

Novice Member

Joined: 3/17/08
Posts: 23

11/24/08 10:30:59 AM#13

Man you think thats bad check this out

www.myspace.com/wokf_truth

You think you had it bad check out that link and see what happened to me and my family.

I was part of the GS TEAM till I Figured out the head GS was giving things to his favorite players and

killing players on game generated chars.

All the while lying to the players on the server when I tried to make it public so it would stop.

They called the cops on me and tried to get me arrested and threaten to sue me for telling people the truth.

Dont take my word check out the link above.

 

  demonloki

Novice Member

Joined: 9/06/08
Posts: 3

11/24/08 10:58:42 AM#14

I have to say one of the first things that drew me to this game away from other games was how amazingly responsive the gms were, it completely blew my mind because most games have a 24-48 hour ticket system and to even get a response on an issue you had to wait.  I have found that on small issues like how to zoom out without a mouse-wheel or questions like "is the collection field bugged" these gms can be helpful but on any major issues these gms are completely unresponsive if I have a serious issue I dont even bother stating what it is in GM chat before I get a GM because the question will just be ignored.  90% of the time when I address something it ends with the GM saying "I'll look into it" or "I'll report this to the person in charge of that" which of course is just a way to get a person to stop talking to them.  This GM staff is also amazingly obvilious to issues in the game, Liang nation didnt have a king for a week when I asked them 5 days after we didnt have a king the GM didnt even know that there was a problem with it.  

Lastly, if you dont want somebody to run multiple accounts dont make it so a person can have mutliple applications of your game running and put it in the Terms of Service agreement, you cant just go around banning paying customers (and Im saying paying because obviously this guy paid very well for this game he could have played WoW for 3 years with the money he spent), for no apparent reason.

-Skan Paradox School Founder

  songuyenca

Novice Member

Joined: 11/24/08
Posts: 10

11/24/08 11:11:55 AM#15

It is a joke, i mean if this is bannable, then I am pretty sure a LOT and i mean A LOT of people should be banned as well.

  xJubex

Novice Member

Joined: 6/25/08
Posts: 25

 
11/24/08 11:16:30 AM#16

Pretty much. Everyone in Jade server should be banned also. If i remember correctly, everyone use to do that to get Teacher's gift... (funny how none of them got banned)

 

As i said, if you dont spend money in this game, you will be bullied by management if they wish it.

  Vanessa88

Novice Member

Joined: 11/24/08
Posts: 3

11/24/08 11:21:12 AM#17

I got banned for the same reason. I mean i just wanted free teleport stones, at least they should warn me first before they did such a thing to me. I spent a lot of time and effort in this game and i don't think I deserve to be banned.

  EagleEye615

Novice Member

Joined: 11/24/08
Posts: 4

11/24/08 11:23:20 AM#18

Dang you too well now im worried lol. All that time gone for some stones you have got to be kiddin me.

  IkeTurner197

Novice Member

Joined: 3/17/08
Posts: 23

11/24/08 11:25:25 AM#19

Man who you are not kidding there.

I am really tired of this How much longer is vest games going to let Incompident people run there game.

Hire gms that can give answers if you are going to ban a player for to many accounts then post the amount of accounts your aloud to have.

When I ask how many accounts I am aloud to have and you cant answer me then how the hell do I know how many is to many.

And for the love of God dont tell me That Its Not Good To Be Popular. I am winning that contest by far.

Anyhow I think I cant take no more of this crap if you can read this and not feel the need to stick up for fellow players by posting then you are weak.

I know my number one Enemy Sticker will read this post Hey this is your school member not mine Get off your a$$ Grow some testicle fortitude and post Before You And I Are Next.

  Vanessa88

Novice Member

Joined: 11/24/08
Posts: 3

11/24/08 11:30:37 AM#20

Just wondering if any more of the people got banned ? :O

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