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World of Kung Fu Forum » General Discussion » It is true this game DOES have the worst customer service.
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I've been playing this game for a year, and I can't believe I was so stupid to pay so much money or even play this game for so long. Simply because the GM's try and squeeze all the money out of you and when they're done they ban you. About 20+ people are getting their gears and in some cases weapons taken because they are "hacked" when there is no proof of this, and even if there was there should be compensation to the people who paid gold for them. I pmed a GM in game when my gears were taken. Here is the conversation. GM-Yuchang1 tells you: its not surprise to Well there you have it, according to him we're "Happy to pay him". Everyone always warned me that the GM's were terrible, and that the game was going downhill but I refused to believe it. I've played a lot of games and the GM's always treated people with respect, but here the GM's onlyy care about themselves, they randomly ban people, give items to players for no reason and can't even speak plain English. So how is the game supposed to survive?
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Really now eli? Have you stooped to the point where you will say anything to kiss the GMs asses in this game? I think these pics will speak for themselves.
http://i675.photobucket.com/albums/vv115/elijahcaiii/makinmoneytoo.jpg
For those of you who don't know, these orange weapons are very, very rare. for him to have this many to make money clearly shows our beloved elijahcaii is hacking. http://i675.photobucket.com/albums/vv115/elijahcaiii/makinmoney.jpg
Just WOW! lots of nice stuff.
http://i675.photobucket.com/albums/vv115/elijahcaiii/Joxer.jpg
OK these items called instant warehouses are not even out yet. The ONLY way to get these is from a GM, which they are not supposed to do.
http://i675.photobucket.com/albums/vv115/elijahcaiii/ED11.jpg
Clearly, these items are given to him by a GM because they are item mall only items and would be worth a couple thousand IRL $. http://i675.photobucket.com/albums/vv115/elijahcaiii/ED10.jpg
Again, here we have our little "innocent" buddy elijahcaii admitting where he gets this stuff. yuchang who is referenced here is yuchang1, a GM in this game. I think we can all see why elijahcaii comes here to defend this corrupt GM from the most corrupt game ever. DO NOT SPEND YOUR MONEY HERE.
SCANDALOUS!!!!!!
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if anyone knows how to post pics here properly let me know. |
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Nope... these pics were taken a while back. Looks like someone has some 'splainin to do.
You got caught and now want your big conspiracy.
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http://forum.worldofkungfu.com/viewtopic.php?t=6257 |
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Gosh you're fighting this awfully hard. I wonder what you have to hide?
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.. and Lady's and Gentleman that is why i never bother to download that mediocre game. Starting with the poor customer service as you all can see on the first post to the poor attitude of the players as they have displayed here.
Glad i made the smart decision to not waste my money or time on that cartoonish game.
Happy Gaming everyone
BedroomEyes (aka DeathAngel) |
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it beats me how this game has such a high hype rating. The only thing I can think of is that the owner of this game, who is a password and gold farmer in WoW also farms for hype LOL.
Which brings me to another point of this game. The owner of this game is a known farmer for WoW gold and WoW passwords. So guess what? If you play WoW and use similar names and passwords, they can farm them from you. That and the fact that the GMs frequently ask players for their names and passwords to this game when asked for even the most basic help, really scares me.
Clearly since they had over $19,000 in chargebacks last month on their item mall, something is very wrong. My real life girlfriend plays this and has had more than one unauthorized charge show up after paying them via credit card for item mall stuff. 3 charges in a month of $150 each in fact.
Couple all this with the tremendous amount of hacking that goes on in this game and by playing this game, you are really putting your computer and credit security at risk. There is a player in the game who is a known Identity thief and has admitted his use of stolen credit information to charge over $9000 in one month!
If that's not bad enough, some of the GMs they are hiring now are hackers, so they can access your info via your IP address.
After playing this game almost a year now, I find it to be vry scary indeed. Oh, did I mention that they have at least one KNOWN PEDOPHILE, who was stupid enough to sex talk a 13 year old who SSed it and turned it into management who did absolutely nothing.
If anyone out there is interested in hearing more, I would be gald to post more.
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simple boycot...will suffice. I can tell you ITEM MALL MEANS BAD NEWS. as for the rest.. it's all hear say done by you.. if you're foolish enough to trust them with your credit card and know of all the issues why on earth is your girlfreind making purchases upto a month ago.. Im not saying it's your fault you got ripped off but if it's so rotten and has been happening for a while.. why didnt you quite sooner?
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i Agree with you fusionx212. No one in their right mind should trust that game and their agents they seam to be a scam. since they originated as gold farmers and power leveling, should be a red flag to everyone. |
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I think this post in WOKF offcial forums says it all. Too bad it was taken down by the corrupt management 3 times in an hour.
"You are right on so many things in here. However, the problem is actually much worse than that. The structural problems in this game go much, much deeper. For one, the gear wins. If you have better gear you win. It’s always been that way.
Staffing costs are about $1,000-1,500 per GM per month. We have how many GMs? Let’s say conservatively 12. There is roughly $14,000 in staffing costs per month. Next you have server costs which total about $8,000 per month. Then you have development and programming costs which is at the most conservative level, $400,000. Amortize that out for 36 months and you come up with a figure of $11,000. Now you have office space let’s say here you are on for $1,800 a month (CHEAP). Computers on a good lease would be roughly $2,300 a month. Lights, cooling and heat (Shanghai is similar to the US in climate) at say $400 a month. I know for a fact that Aga (the head of VG) likes his parties, so you can drop in another $300 a month for those. Factor in Advertising (of which $150,000 was budgeted but Aga and Heli bought the rights to 3 more games a year ago. To which Heli was fired by the AMERICAN producer who has since quit and Heli has been hired back) which still accounts for about $1,000 a month (versus the MINIMUM $7-10k it takes to actually promote. So your breakeven for this game is about $38,500 a month in item mall sales. I know that until August of 2008, the BEST months were the early months where they were making a high of $32,000 per month in item mall sales. That peaked last April and has since slid with some minor up turns here and there when useful patches have been released. This number does NOT include the percentage the investor gets per month NOR does it factor in the split that VG gives to Tengren of the Item Mall sales. Nor does it factor in Aga’s salary which is roughly $20,000RMB ( $2,500US). So even on the BEST month, you have a cash burn of $6,500 to $10,000. This game has had the item mall since January 2008, so 13 months. Therefore you can deduce that it has lost $84,500 to $130,000 roughly. For a well financed investor, this isn’t much at all to absorb, so the game can be kept of life support.
Sixth, at the risk of sounding racist, when this game started, we had a good team of Producers…there were 3 Americans on it and VG even had an office in CA. The GMs they hired spoke great English and had excellent customer service skills. We also had a great team of 15 American and European GSs to help in the game. Over time, the American producers quit because Aga wanted to maintain more and more micromanagement and control over the game. For the record his “experience” in the gaming industry to this point had been to run a WOW gold farming and power leveling business…erm “business”. The American producers, however, had a combined 34 years of experience in online gaming and online business development. As these producers left, Aga took more control over the game play and it became 100000% about how much money he could suck out of the players. Yes, you need money to survive in business, but there comes a point where your greed for the money ruins your business and prevents you from effective planning. That’s what happened here. Seventh, and you all will LOVE this one. My wife’s niece had her accounts frozen because I charged back some item mall gold when they didn’t release the item mall items they promised. (she used my card with my permission). HELI, the account manager told her he would reinstate the account if I allowed the gold charges to be processed…ok fine. After those charges were re-authorized, approved and sent to VG, Heli emailed her and told her that HE needed her to wire him $150 US to reinstate her account. This was to be wired to his personal bank account with Bank of America. I wonder if anyone else had similar issues with this idiot. Eighth, well I will let this internal memo explain what the producer thought were the major problems facing the game as of June 2008: “The game World of Kung Fu is broken. The players are full of hatred for each other, for the game and for the company. This will, if it hasn’t already, cause a marked drop in item mall sales. I will first identify the challenges we face and then offer solutions to each and every challenge.
and now yet more info from a memo within the company. I think this one is very interesting. "Some of the ads on websites have extremely high click rates, many which are above industry average, which shows that the ads are appealing to our customer base and effective. Many of these clicks translate into created accounts, which have been averaging about 1000 per day for more than a month. " "Using simple math, 1000 new users per day should translate in to having a peak concurrent user base in the thousands. "The game does not have a plot, a storyline, a back story, no major points of conflict, and honestly, no reason to actually play the game."
" There is really nothing to accomplish in WoKF, other than leveling up to the top for no apparent reason." "The quests are pointless, centered upon selfish needs of the NPC, and do nothing to add to the story line. In fact, a majority of the players dislike the quest content for this very reason. " "...the game becomes extremely boring before they reach level 20, and that is the target level range where US players will be more likely to spend money in the Item Mall."
" Players leave the game shortly after starting it, because there is no “what happens next?” factor. You enter the game, do irrelevant quests to simply level up, but there is no set goal or reason to do so."
" A majority of the players now in the game focus on leveling up so they can wreck havoc and kill lower level players, which also detracts from the playability of the game."
"The majority of American players DO NOT like the fact that a character 40 levels higher than you can repeatedly kill your character and all you can do is lose the equipment you worked to gain." "Given Tengren/Tengwu’s reluctance to actually do anything to assist us, their lack of professionalism and downright rude attitude to take any responsibility for their mistakes or ANYTHING..."
"My recommendation would be to ride this out for as long as we can, but shift focus to another game that will be appealing to our target audiences. Without MAJOR support from Tengren to address these issues, which, in the past, they have been reluctant and downright refused to do, WoKF is doomed and is going nowhere in the US market… Fast. The place where we are at right now is as good as it’s going to get,..."
"...or better yet, abandon this game and put our focus on another project?"
Shocking, but not surprising. The author of this document was fired for his views. WOW fired from a $1500 a month job. Yes, $1500 a month is what they paid their higher level people. GMs make less...proving that you get what you pay for.
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ok i have no clue who, or what this argument is about, but i must say that whoever put the pics up about this guy is making them on a private server(i know because i play on it and it has a bug with the exp bar being screwed up) to try and frame this guy. i just think that its kinda sad that someone is doing this. |
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yeh as sad as you still crying and whining almost a year later about being banned for hacking, harassing and greifing people. Spare us McFag. No one likes you or wants you in official or any private server.
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Originally posted by Mccabe
is this mccabe from age of conan?
what you mean u have no clue what the argument is about are u illiterete? I dont play the game and i know the argument its very simple READ?!!!! |
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lol i was unbanned so...
and bedroom no, and i was talking about the person who posted the fake pics. |
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Basically... This guy suspected he had hacked gears... He properly and dutifully reported it to the GMs in good faith... And as reward for helping the game in this way, was banned.
I still play this game. I like the game engine and mechanics of it, but I hate the GMs and the other players. I keep to myself. I play quietly. I don't speak to others. I buy just enough gold to support myself having fun, and that is it. I solo all bosses, I craft my own gear, and I avoid the PK areas.
The GMs suck. If you ever have a question about the game, great, they are there within five minutes to give some simple, half understandable explanation. But if you ever have a problem with anything else they "are unabled to assist" due to "technical limitation".
The game is "free to play", however, it's "pay exhorbitant weekly fees for a semblance of fun". The only GM ever who spoke even a sentence of understandable English was Jeffo - and he was removed ONLY because he spoke good enough English to bring to public attention the corruption of the GMs. Hell, the GMs were "all once hardcore gamers themselves" (*cough WoW goldfarmers*), so of course if you give them this power what are they gonna do... farm their own game! |
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