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Mythos (MS)
HanbitSoft | Official Site
CORPG | Genre:Fantasy | Status:Final  (rel 2011)  | Pub:T3fun
PVP:Yes | Distribution:Download | Retail Price:n/a | Pay Type:Free | Monthly Fee:n/a
System Req: PC | Out of date info? Let us know!

Mythos Forum » General Discussion » FROGSTER'S Poor Customer Service!

4 posts found
  ganuska

Novice Member

Joined: 4/25/08
Posts: 11

 
OP  5/13/11 10:51:32 PM#1

I logged into and started to play th EU version of  this game with Frogster about 29 April 2011. It was the day after they went open beta. I have a history with Frogster through ROM as i was a beta tester and played for a time. Myself i am a 54 yrold business man who enjoy MMOs.  Inventory was small and soon taken over in Mythos,causing repeated runs to sell off. I purchased "bones' to get more inventory from item store. After many day of escalating email with customer service Frogster credited my character with bones-my PayPal account is a verified account with the money taken from my bank and being directly accredited to the business i buy from,this case Frogster. So after repeated emails and explaining i was familiar with paypal operations thay gabe "bones". After buying inventory expansion and following simple directions-it failed to work. No info was in forum-send another customer service request. Frogster promised reply in 24 hours! by email. To date and with repeated requests for communication Frogster has not replyed.-I contacted paypal and spoke to them about issue!-they advised to file a dispute!-Frogster replyed by banning my account and implying i commited fraud!  Even a phone call to Germany to customer service during hours when they say they offer phone contact in english and german produced ONLY a german speaking person.  I hope Frogster get better and i no i am not the only customer,but u take my money u need to communicate with me and tell me what and why to expect correction-i can wait,but do not ignor me as they have done!  Be warned!-Mythos is a very good game,i hope the usa release is soon and under better management-Frogster IMHO need to change their ways and just communicate with players who spend money or support and play their games!

  Nethermancer

Novice Member

Joined: 3/17/10
Posts: 530

"I tell you, we are here on Earth to fart around, and don't let anybody tell you different"

5/13/11 10:53:06 PM#2

business men should know about paragraphs.

Playing: PO, EVE
Waiting for: WoD
Favourite MMOs: VG, EVE, FE and DDO
Any person who expresses rage and loathing for an MMO is preposterous. He or she is like a person who has put on full armor and attacked a hot fudge sundae.

  Goromhir

Advanced Member

Joined: 1/06/09
Posts: 302

11/04/11 4:52:56 AM#3
Originally posted by ganuska

I logged into and started to play th EU version of  this game with Frogster about 29 April 2011. It was the day after they went open beta. I have a history with Frogster through ROM as i was a beta tester and played for a time. Myself i am a 54 yrold business man who enjoy MMOs.  Inventory was small and soon taken over in Mythos,causing repeated runs to sell off. I purchased "bones' to get more inventory from item store. After many day of escalating email with customer service Frogster credited my character with bones-my PayPal account is a verified account with the money taken from my bank and being directly accredited to the business i buy from,this case Frogster. So after repeated emails and explaining i was familiar with paypal operations thay gabe "bones". After buying inventory expansion and following simple directions-it failed to work. No info was in forum-send another customer service request. Frogster promised reply in 24 hours! by email. To date and with repeated requests for communication Frogster has not replyed.-I contacted paypal and spoke to them about issue!-they advised to file a dispute!-Frogster replyed by banning my account and implying i commited fraud!  Even a phone call to Germany to customer service during hours when they say they offer phone contact in english and german produced ONLY a german speaking person.  I hope Frogster get better and i no i am not the only customer,but u take my money u need to communicate with me and tell me what and why to expect correction-i can wait,but do not ignor me as they have done!  Be warned!-Mythos is a very good game,i hope the usa release is soon and under better management-Frogster IMHO need to change their ways and just communicate with players who spend money or support and play their games!

the wall of doom !!

  User Deleted
11/26/11 10:06:25 PM#4

You're an adult on the internet.

 

You should know better than to give a company like Frogster your email.

 

Shame on you, shame.