NCWest Executive Producer Lance Stites addressed the Aion community in a recently released State of the Game letter. The topic of discussion? Horrible queue times! The problem isn't a lack of servers, Aion has plenty. The problem is that many players are attempting to pile onto the more popular servers (anyone who played WAR at launch should find this problem all too familiar) and so queue times are still a stand out issue.
So, what's the solution? It's not more servers, according to Mr. Stites. Mr. Stites explains that throwing more servers at the problem wouldn't solve the issue, due to the fact people are simply lining up to enter the same servers.
What NCWest will do, however, is implement one-time free server transfers beginning next month to help players frustrated by queue times but unwilling to move servers due to a loss of character progress an opportunity to make a new home on another server.