Lets have some positivity for a change and give kudos to a guy/girl doing it right.

After making use of their feedback/ suggestion email addy I expected to hear nothing more, and tbh I wouldnt have cried too loudly about it if I hadn't. I wasn't on a crusade or anything and it was more passing thoughts then demands, but...

I did get a reply. And a personal nicely written one at that.

"Greetings Vesavius,

I apologize for the late reply.
First of all: Happy New Year! I hope you had a good start into 2012... /etc"

Now I know this won't rock the world of many as a thread,and thats fine, but It just struck me as a good thing and a good indicator of the how the CMs are approaching this from Gameforge. It actually gives me more confidence in the change over.

now send another ticket under different email and see if you get the exact same greeting line :)

Originally posted by Kuraphimaru

now send another ticket under different email and see if you get the exact same greeting line :)

hehe nah. I hear what your saying, but the reply was actually very human, talking about my comments and how they worked with regards to lore etc.

I am very cyncial about customer service as well in general, thats why this was noted enough to comment on it here, but I also think we should give dues when companies do well.

Communicating with the playerbase on a personal level is doing well imo.