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Originally posted by AgtSmith

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Originally posted by AnimusChaser

To all concerned,
Please be aware that it is reported that the estimated wait timer is very inaccurate. Reports say that you move alot quicker than the timer leads you to believe.

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Yeah, I was in queue on the server I made my toons on and when I started it was a 4 1/2 hour estimate, 2 hours later it was 6 hours.

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Ha!

Please, how could it move more quickly than the estimate? Very few people deliberately calibrate timers to make it seem like it will take longer than it will. In addition, the vast majority of people that did get on have no intention of logging out for hours because they want to play their new game. In a few hours when people tire and go to bed, the queues will drop more quickly.

Originally posted by greed0104

Originally posted by templarga

No what you fail to understand is that the pre-order is designed to reward faithful customers. It is designed to reward players who follow the game and believe the game to be worthy enough to risk their money in advance of release.

 

Wrong, pre-ordering is not a reward program. It's a system set in place for those that want a garenteed item on release.

What item? Stores have thousands of copies on release now and you can even guarantee access to it by doing a digital download. Please. The point of a pre-order program is to entice people into purchasing your game by dangling carrots in front of them.

And part of that item is a head start and it is anything but guaranteed at this point.

I'm really smiling at myself reading all these posts.  Why on earth anyone would even want to try to play a new mmo in the first week is just silly to me.  See you all later, when I'll log on frustration free!! Enjoy the Emmy's!

just because it might say your 1674/2733 in the queue and you have 3 hours to wait doesnt mean u do , because i was 1674/2733 in the queue and i had 3 hours to wait , then all of a sudden i was in and playing i think i only waited a total of 10mins in the end :)

Originally posted by templarga

Originally posted by greed0104

Originally posted by templarga

No what you fail to understand is that the pre-order is designed to reward faithful customers. It is designed to reward players who follow the game and believe the game to be worthy enough to risk their money in advance of release.

 

Wrong, pre-ordering is not a reward program. It's a system set in place for those that want a garenteed copy on release.

And that item is a head start and it is anything but guaranteed at this point.

I fix'd it for you since you have problems understanding, made it so it matches this situation.

So you pre-ordered the game, the extra stuff was free. Including your 2 day head start. Lot of fuss for something that is free.

After you little edit, here. Define Pre-order - A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity

Originally posted by xersent

just because it might say your 1674/2733 in the queue and you have 3 hours to wait doesnt mean u do , because i was 1674/2733 in the queue and i had 3 hours to wait , then all of a sudden i was in and playing i think i only waited a total of 10mins in the end :)

LOL, I started a queue a few hours ago... still going. 
I could care less, I have work to do, but just saying, don't give these poor people false hope.

Originally posted by greed0104

Originally posted by templarga

Originally posted by greed0104

Originally posted by templarga

No what you fail to understand is that the pre-order is designed to reward faithful customers. It is designed to reward players who follow the game and believe the game to be worthy enough to risk their money in advance of release.

 

Wrong, pre-ordering is not a reward program. It's a system set in place for those that want a garenteed copy on release.

And that item is a head start and it is anything but guaranteed at this point.

I fix'd it for you since you have problems understanding, made it so it matches this situation.

So you pre-ordered the game, the extra stuff was free. Including your 2 day head start. Lot of fuss for something that is free.

After you little edit, here. Define Pre-order - A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity

Is it really free when it was part of the purchasing contract?

Let's say you buy a game in the store, and inside is a guaranteed copy of a book you have been wanting. You get home and there is no book inside. Do you say "Oh well, it was free" or do you take it back to the store and get another?

Originally posted by templarga

Is it really free when it was part of the purchasing contract?

Let's say you buy a game in the store, and inside is a guaranteed copy of a book you have been wanting. You get home and there is no book inside. Do you say "Oh well, it was free" or do you take it back to the store and get another?

Show me where it was part of the purchasing contract, and I'll back off and forfeit my arguments with an apology.

You're using an example of something that will last me years, not two days. You're basically complaining over getting a pack of Skittles that promised 100 pieces and was missing 5 from the pack.

Originally posted by greed0104

Originally posted by templarga

Is it really free when it was part of the purchasing contract?

Let's say you buy a game in the store, and inside is a guaranteed copy of a book you have been wanting. You get home and there is no book inside. Do you say "Oh well, it was free" or do you take it back to the store and get another?

Show me where it was part of the purchasing contract, and I'll back off and forfeit my arguments with an apology.

You're using an example of something that will last me years, not two days. You're basically complaining over getting a pack of Skittles that promised 100 pieces and was missing 5 from the pack.

 

Just one place:

Amazon

Here is the text:

"Pre-order Aion at Amazon.com and get exclusive in-game items, as well as early access to Aion."

So going by that text, if I "pre-order", I can have "early access".

A 6+ hour queue is not early access.

Originally posted by greed0104

Originally posted by templarga

Is it really free when it was part of the purchasing contract?

Let's say you buy a game in the store, and inside is a guaranteed copy of a book you have been wanting. You get home and there is no book inside. Do you say "Oh well, it was free" or do you take it back to the store and get another?

Show me where it was part of the purchasing contract, and I'll back off and forfeit my arguments with an apology.

You're using an example of something that will last me years, not two days. You're basically complaining over getting a pack of Skittles that promised 100 pieces and was missing 5 from the pack.

 

But it is still 5 less than promised.    So you technically gave truth to HIS argument.
Point being, they offer it as a "Head Start"  for players who wish to pad NCSoft's pockets with a little 'pre-release cash".   In that head start, they do mention being allowed to play your character before everybody else. 

It would seem a large portion of that population is unable to play their characters as suggested they would be able to, there for have valid complaint to be a little annoyed.  

So I think it is worth arguing?  Nope.  Because give it about 2-3 months and most of these servers will be ghost towns anyways of all the people who are tired of the "OOO NEW.. SHINY"  and will return to their previous games.   (Like Previous launches..  AoC, WAR, etc...  History repeating... over and over and over..)

Originally posted by templarga

Originally posted by grayfox99

Originally posted by templarga

 

What you fail to understand is that the pre order stuff is FREE not part of the game if it was part of the game then EVERYONE would have it when they purchase  the game which is not the case if I don't pre order this game then I get no free in game items or access to the head start, and yet i still pay the SAME AMOUNT for the game that you did so NO t his stuff is NOT part of the game it is free additional stuff that they are giving out. SO again I ask where do u get the the nerve to spit in their faces, and criticize them and say that their FREE stuff isn't up to par?

No what you fail to understand is that the pre-order is designed to reward faithful customers. It is designed to reward players who follow the game and believe the game to be worthy enough to risk their money in advance of release. And to be honest, if you pre-order from gamestop (in the store) you are required to put down money to "reserve" that pre-order.

The idea of the pre-order is to "thank" the customer for their loyalty and their faith in your company. So while it is true that everyone does pay the same, the pre-order customer is rewarded with things like a head start, in-game items and the like because they are willing to pre-purchase the game, believing it is worth it. it is risk versus reward.

And sometimes it isn't a money thing. I am frustrated right now because I pre-ordered and had the faith in NCSOft to deliver a product that I could play during a head start period. Now, the time, energy and money I put into preparing for the head start is worthless. If I could play, it would be 11pm before I could even get in game and that's not possible.

At this point, there was no reason for me to pre-order other than to sit in a 6 hour queue.

 

Thank you for proving my point. You are exactly right that this is simply a FREE reward for loyal customers, it is a thank you to certain customers, and they do not charge you for it, yes at Game stop you put money down but that money is not "Extra" that money goes towards the purchase so its irrelevant to bring it  up. So if this is a free thank you reward from NCsoft maybe u should shut your mouth and stop being ungrateful that it's not perfect because they were certainly under no obligation to even offer it in the first place.  It may not be a perfect head start but its free so GET OVER IT as I said you're not entitled to it because its a free offering not part of the game.
 

Originally posted by templarga

Originally posted by greed0104

Originally posted by templarga

Is it really free when it was part of the purchasing contract?

Let's say you buy a game in the store, and inside is a guaranteed copy of a book you have been wanting. You get home and there is no book inside. Do you say "Oh well, it was free" or do you take it back to the store and get another?

Show me where it was part of the purchasing contract, and I'll back off and forfeit my arguments with an apology.

You're using an example of something that will last me years, not two days. You're basically complaining over getting a pack of Skittles that promised 100 pieces and was missing 5 from the pack.

 

 

Just one place:

Amazon

Here is the text:

"Pre-order Aion at Amazon.com and get exclusive in-game items, as well as early access to Aion."

So going by that text, if I "pre-order", I can have "early access".

A 6+ hour queue is not early access.

Even though that's far from a signed contract, you are technically getting early access as it states. Are you connecting to the server? Is the servers up and running with others playing? I guess the devils in the small print.

Well, earlier I couldn't even try to log in, told me the server was full, now I'm number 2548 in the queue and it says about 2.5 hours.

An improvement I suppose..... but I think I'll go play EVE for this evening....

It's not much of a head-start when you can't even get the fuck in it. So all those saying calm down it's not ncSoft's fault. It is and if you didn't preorder to play a little bit ahead of time then you shouldn't be saying a damn thing. It's the one's that did, that feel like they are being screwed here. Because in reality we are being screwed, I've yet to get in and some people are reporting some ridiculous queue times, i mean 7hrs wtf. They had the numbers, they knew what they needed and yet they still fucked it up. If it's too many people on the server why the hell didn't they limit that on pre-selection, that's what it is for. I always seen ncSoft in a good light but after Aion no longer will I be sending money towards them without thinking about it first. Sad deal.

OP, its bad because they know how many collectors editions they have sold, now its not hard to sit down and do some simple maths on how many servers are needed, i think tonight was bad because there is like 6 english speaking at 1200 each and player numbers must be 3 times that.

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Originally posted by greed0104

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Originally posted by templarga

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Originally posted by greed0104

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Originally posted by templarga

Is it really free when it was part of the purchasing contract?
Let's say you buy a game in the store, and inside is a guaranteed copy of a book you have been wanting. You get home and there is no book inside. Do you say "Oh well, it was free" or do you take it back to the store and get another?

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Show me where it was part of the purchasing contract, and I'll back off and forfeit my arguments with an apology.
You're using an example of something that will last me years, not two days. You're basically complaining over getting a pack of Skittles that promised 100 pieces and was missing 5 from the pack.
 

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Just one place:
Amazon
Here is the text:
"Pre-order Aion at Amazon.com and get exclusive in-game items, as well as early access to Aion."
So going by that text, if I "pre-order", I can have "early access".
A 6+ hour queue is not early access.

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Even though that's far from a signed contract, you are technically getting early access as it states. Are you connecting to the server? Is the servers up and running with others playing? I guess the devils in the small print.

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I think you are missing the fact that the ENTIRE POINT of an early access deal is that you can play before everyone else and thus AVOID the mass of incomers during the actual release. There are thousands of people unable to get in so that they can do this.

That is the only reason to want is for that reason. Two days means nothing without this advantage. Does it make sense now?

If you're willing to try different servers, you can get on RIGHT NOW without waiting.  There are also servers with 30 minutes wait.  The problem is not as big as the whiners are making it out to be.  It shouldn't have been unexpected, and NCsoft seems to be dealing with it well.

Try Marchutan if you don't want to wait.

Originally posted by Dubhlaith

 

 

I think you are missing the fact that the ENTIRE POINT of an early access deal is that you can play before everyone else and thus AVOID the mass of incomers during the actual release. There are thousands of people unable to get in so that they can do this.

That is the only reason to want is for that reason. Two days means nothing without this advantage. Does it make sense now?

No, I got that point. I didn't word it the way it is. You are getting early access. You just have to wait in a queue. Stop point fingers at me, you clearly just don't understand you are actually getting what you paid for, you just arn't getting what you expected. Go complain to NCsoft.

So basically you could be playing on another server, but you and your 4 friends can't be bothered to start on one of the lesser packed servers?

Sounds like you have an answer to your own problem, otherwise, don't complain.

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Originally posted by Swanea
So basically you could be playing on another server, but you and your 4 friends can't be bothered to start on one of the lesser packed servers?
Sounds like you have an answer to your own problem, otherwise, don't complain.

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What about entire guilds...

Hang on a minute, where were all you guys for the mortal online arguements? I was trying to say, you buy the game and get free beta. You seem to be able to appologise on ncsoft's behalf and they aren't even giving that free time. StarVault are having to hand out refunds and they are giving the free time (laods of it). Hell I've got over a month in mortal and no ques. Anyhow nice to know you peeps are here, I'll give you all a call next time we have that row on the MO forums

Originally posted by Hashbrick

 

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Originally posted by Swanea
So basically you could be playing on another server, but you and your 4 friends can't be bothered to start on one of the lesser packed servers?
Sounds like you have an answer to your own problem, otherwise, don't complain.

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What about entire guilds...

If they insist on playing together, then they have to wait and be patient.  There's nothing that can/could/should be done about that.

if they cut servers off when they got full, they'd still complain.  NCSoft is letting things settle themselves out, and it will work just fine.  We just have to put up with a few whiners crying because the world isn't bending to their will.

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Originally posted by madeux

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Originally posted by Hashbrick

 

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Originally posted by Swanea
So basically you could be playing on another server, but you and your 4 friends can't be bothered to start on one of the lesser packed servers?
Sounds like you have an answer to your own problem, otherwise, don't complain.

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What about entire guilds...

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If they insist on playing together, then they have to wait and be patient.  There's nothing that can/could/should be done about that.
if they cut servers off when they got full, they'd still complain.  NCSoft is letting things settle themselves out, and it will work just fine.  We just have to put up with a few whiners crying because the world isn't bending to their will.

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Ya, there is something that should be done about it. Calculating server population correctly. If you are too blind to not foresee this a problem a couple days away from now I don't know what to tell you except to take off your rose tinted glasses. The only server that was open with no queues has just crashed. What you have to say about that. It's a huge problem and opening day is going to be 10 x worse.

Edit: And those who need to see proof.

That is terrible to hit all highs on head start. The population is massive for the server space available.

Originally posted by Hashbrick

 

 

Ya, there is something that should be done about it. Calculating server population correctly. If you are too blind to not foresee this a problem a couple days away from now I don't know what to tell you except to take off your rose tinted glasses. The only server that was open with no queues has just crashed. What you have to say about that. It's a huge problem and opening day is going to be 10 x worse.

That's a lose<>lose proposition.  They're never going to hit it exactly but a whole bunch of people will end up on nearly empty servers in a few weeks if they don't take the time to calibrate the loads correctly. Mostly this is the result of everyone who can  trying to log in at once. A week or so after launch the overcrowding will subside.

I am always amazed and the ability of mindless fanboys to make any excuse for the drap these game companies pull, intentional or otherwise.  People paid to play today, the queues have kept a substantial number of paying players from playing - plain and simple NCsoft is not delivering what they where paid to deliver.

Originally posted by zymurgeist

 

That's a lose<>lose proposition.  They're never going to hit it exactly but a whole bunch of people will end up on nearly empty servers in a few weeks if they don't take the time to calibrate the loads correctly. Mostly this is the result of everyone who can  trying to log in at once. A week or so after launch the overcrowding will subside.

BS,  If they want to start billing in a couple weeks when things settle down then that is a fine approach, otherwise they are taking money and not providing the service contracted for and that is unacceptable. 

Just to keep this framed, we are not talking about 15 or 20 minute queues but queues of hours and hours and queues that even after waiting for several hours are still climbing.  It is a horrific mess and one made entirely of NCsofts incompetence or lack of concern for its customers.