Source link - www.http://rainy.ws/2012/11/29/all-thats-wrong-with-gameforge/

You will be shocked after you will read this, but i can assure you, this guy tells the truth 100%.

All that’s wrong with Gameforge
November 29th, 2012

Clueless staff. Most of their staff have no clue about Aion, they even admit to it in the forums.
Lower drops than we had with NC, around ~30%. Even now with 3.1 the rates are different.
Gold pack. NC doesn’t have this bs.
Extremely long maintenance times. NC used to take 2-3 hours at most. Average time with GF 5-6 hours. Last one took them 15 hours.
Maintenance times. With NC there was a good reason, their staff was in the US, so they performed the maintenance at the same time in the US and Europe, so while US had their servers down at the lowest population times during the night, we had it at morning. With GF this should have changed as the staff is now in Europe, but they still do in the morning..
Lag. When GF took over most people had a 40-50ms ping increase.
No live profiles. They promised to give it before the takeover, but it never happened, never will. All the My Aion features we had with NC are gone.
No Vet Rewards. We only got the old ones owned to us from our NC account, after 6 months of complaints. They promised to give additional rewards of their own after that for every gold pack used, but it never happened either.
Slow updates. GF is the only publisher still stuck in 3.1, and they were in 3.0 only 2 weeks ago! while every other region (US, Korea, China, Russia, Japan, Taiwan) have already been in 3.5 for a long time. 3.0 came 6 months after US had it.
Incomplete updates. Every other region got FTS (Fast-Track-Server) with the 3.1 update, we didn’t. They won’t even do it for the 3.5 update next year (estimated near Summer 2013, when all others will be with 4.0).
We didn’t even get patch notes for 3.1 yet.
No security at all. No SSL in their website for login etc. No master account like we had with NC, if your game or -forum- account is stolen, they got your game stuff as well.
Very poor server security. Lots and lots of players are getting their accounts hacked with no apparent signs of misuse by the user.
Account PIN is useless with GF, if someone gets hold of your account, they can change your password, email, and PIN without any authorization from your part.
No events. They either never do events or just copy/paste old NC ones, which most of the time don’t work properly.
Last event they tried ended up with half the players moving tanks to PVP areas like the eye to abuse other players.
Halloween event was again a copy of NC’s, very late and only after complaints from players.
Sometimes they even stopped events at a completely different time than usual without any notice to the users, and refused to put the NPCs back so players could get their rewards.
Exp/droprate events are only half the % of NC’s.
Still keeping “safe” areas of Gelk/Inggi while every other publisher removed them.
Absolutely no support. The first months of takeover tickets took an average 45-60 days to get an -automated- reply. After that, they now take days if even replied, most times just an auto-reply and closed unless you complain.
No support at evenings, weekends, and festive days. What a joke. Make a ticket on Thursday, no reply until Monday.
Complete leniency towards hackers and cheaters. Back in spring they -unbanned- ALL the hackers who had been previously -perma- banned with clear proofs of cheating, under a “2nd chance” rule. No penalty whatsoever. If anyone gets banned for cheats nowadays, they are out of the game for 2-3 days and that’s it. That’s after weeks of sending proofs to GF with clear videos from dozens of players. Euro servers now have more players using hacks than otherwise.
Cash shop is a joke. They don’t have all the useful items the players would actually like, as opposed to US NC.
Cash items are extremely expensive. 50 euro for a mount, 25-30 euro for some skins which can be used only once. 20-25 euro for pets (per character).
They even have the nerve to excuse the lack of FTS with not ruining “PVP” (ganking of lowbies), while they sell p2w items in the shop you can’t even get through other means.
Extremely buggy forum. Login issues were explained and reported 9 months ago, still nothing fixed. They even ban users for complaining about not being able to use their forums. Most of the players can’t even use them nowadays (cookie issue with guest overriding your login).
Lots of issues with purchased items not delivered after days, and then players get banned if they take the payment back over the items they didn’t receive.
Forum staff playing like they were supreme dictators high on cocaine. They blatantly lie to everyone, and ban users if they contradict the lies and ask for discussion about all kind of matters.
Forum mods ban players without any reasons, or make them up and lock them out of being able to complain about it. They aren’t even told why they are banned, as they receive a PM in the forum -after- they got banned, so they can’t even read them. If you ask about the ban after your account is restored, they ban you again without further explanation. They also ban users for “foul language” (as they deem.. not really), while they use all kind of insults themselves and go unpunished.
No support. Forum mods ban your game support area so they don’t have to comply with their obligations and explain their actions.
Emailing “higher ups” and even faxing their office gets absolutely no reply either.
That’s right ^ they block your account from support tickets area, thus denying you of support over paid services. This is not even legal in the EU.
GMs abusing their power in-game. Players are getting banned inside arenas seconds after gliding a fear: the GM you played against logs their GM account and bans you for using a well known and working as intended game mechanics. They will also ban you if you engage a boss they are on at the same time for a dps race. People recently got banned during a Sunakaya kill, with the GM insulting the other alliance leader, and right after boss died, the player was insta banned. Support told the player he shouldn’t hit a boss other people were hitting oO most likely the same GM who banned him. This was a big scandal recently in their forums, with the support lead promising to investigate it, but eventually nothing was done and the threads were all locked and users complaining banned.
GMs apparently stealing accounts: http://www.aionsource.com/topic/134669-goodbye-gamefail/
Game launcher completely unfriendly, with no option to stop it from overwriting custom voice packs unless you skip the launcher completely through other means.
Extremely low populated servers. Most of them have maybe 1000 players on both sides together; that’s including a LOT of lowbie players just new to the game and a HUGE amount of bots, goldsellers and spammers. GF refuses to merge the servers.
Players getting banned for using Battleping, with half the staff contradicting each other about whether it’s allowed.
Hacked accounts don’t even get their items back, Gameforge will barely restore anything, as oposed to NCsoft, with all kind of lame excuses for not doing so.

That’s just the tip of the iceberg. Gameforge ruined and killed our beloved game in Europe. If you are tired of all the bs, stop buying gold packs and any items from their shop, don’t buy them in-game either, maybe eventually they give up and we’ll get a decent publisher.

Most of the veteran players have already quit because of GF, and a LOT of people who’ve had issues with them, getting banned for no reason and trolled by their staff; players who had been part of this game for 3 years and -never- had a single issue when our region was managed by NCSoft.

More proof.

http://rainy.ws/2012/11/15/more-on-gameforge-gm-corruption-in-telemachus-underg-legion/

http://www.aionsource.com/topic/134672-more-on-gameforge-gm-corruption-in-telemachus-underg-legion/

http://www.aionsource.com/topic/134718-message-for-blackvelvet-community-manager-aion-europe/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10261-oh-nyerk-gameforge-you-so-bad/

http://forums.na.aiononline.com/na/showthread.php?t=99270

http://rainy.ws/2012/11/14/update-on-gameforge-corruption/

http://www.aionsource.com/topic/134669-goodbye-gamefail/

http://rainy.ws/2012/11/13/no-fts-with-european-3-5-either/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10104-no-fts-with-3-5/

http://rainy.ws/2012/10/29/gameforge-mods-unfairly-banning-accounts/

http://rainy.ws/2012/10/28/massive-gm-corruption-and-abuse-of-power-at-gameforge/

http://www.aionsource.com/topic/134609-glide-vs-fear-ban/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9713-glide-vs-fear-ban/

http://rainy.ws/2012/10/12/no-fts-for-europe-can-gameforge-fall-any-lower/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9338-gameforge-will-not-introduce-fast-track-server/

http://rainy.ws/2012/09/14/your-user-account-has-been-banned/

http://rainy.ws/2012/07/22/rampant-hacking-in-euro-servers/

http://rainy.ws/2012/06/16/gameforge-banning-you-for-reporting-bots/

http://www.aionsource.com/topic/133081-gameforge-went-stoopid/

http://www.aionsource.com/topic/134692-hackforge-officially-stops-giving-support-for-paid-services/

http://www.aionsource.com/topic/134713-aion-eu-offline/

http://www.aionsource.com/topic/134706-congratulations-gameforge/

http://www.aionsource.com/topic/134700-gameforge-messed-up-english/

http://www.aionsource.com/topic/132658-gf-cant-handle-critisim/

http://www.aionsource.com/topic/134655-start-reporting-at-gameforge/

http://www.aionsource.com/topic/134550-breaking-gameforge-will-not-introduce-fast-track-server-in-31/

http://www.aionsource.com/topic/134623-eu-rules-for-item-exchange-via-gf-tickets/

http://www.aionsource.com/topic/134564-gameforge-tanks-event-it-beat-my-expectations/

http://www.aionsource.com/topic/134320-state-of-aion-now/

http://www.aionsource.com/topic/133875-eu-aion-has-gone-bye-bye/

http://www.aionsource.com/topic/133959-eu-30-lowered-damage-and-lowered-drops/

http://www.aionsource.com/topic/133767-30-coming-to-aion-eu-soon%E2%84%A2-maybe-a-light-at-the-end-of-the-tunnel/

http://www.aionsource.com/topic/133522-from-eu-to-na/

http://www.aionsource.com/topic/133367-eu-aion-dont-be-skilled-or-else-youll-be-banned/

http://www.aionsource.com/topic/133353-veteran-rewards/

http://www.aionsource.com/topic/133161-aion-eu-to-na-need-server-and-legion-suggestion/

http://www.aionsource.com/topic/133071-just-a-day-with-the-gf-support/

http://www.aionsource.com/topic/132737-aion-eu-finally-has-supplements/

http://www.aionsource.com/topic/132065-thats-gameforge/

http://www.aionsource.com/topic/134646-seven-the-never-ending-story/

http://www.aionsource.com/topic/133705-the-great-gf-support/

http://www.aionsource.com/topic/133143-apparently-you-can-use-hacks-freely/

http://forums.na.aiononline.com/na/showthread.php?t=99795

http://forums.na.aiononline.com/na/showthread.php?t=99518

http://forums.na.aiononline.com/na/showthread.php?t=99455

http://forums.na.aiononline.com/na/showthread.php?t=99241

http://forums.na.aiononline.com/na/showthread.php?t=99270

http://forums.na.aiononline.com/na/showthread.php?t=99406

http://forums.na.aiononline.com/na/showthread.php?t=99251

http://forums.na.aiononline.com/na/showthread.php?t=96906

http://forums.na.aiononline.com/na/showthread.php?t=92895

http://forums.na.aiononline.com/na/showthread.php?t=83232

http://forums.na.aiononline.com/na/showthread.php?t=92373

http://forums.na.aiononline.com/na/showthread.php?t=90846

http://forums.na.aiononline.com/na/showthread.php?t=90502

http://forums.na.aiononline.com/na/showthread.php?t=89452

http://forums.na.aiononline.com/na/showthread.php?t=90194

http://forums.na.aiononline.com/na/showthread.php?t=86290

http://forums.na.aiononline.com/na/showthread.php?t=89264

http://forums.na.aiononline.com/na/showthread.php?t=89300

http://forums.na.aiononline.com/na/showthread.php?t=88014

http://forums.na.aiononline.com/na/showthread.php?t=87041

http://forums.na.aiononline.com/na/showthread.php?t=86236

http://forums.na.aiononline.com/na/showthread.php?t=86114

http://forums.na.aiononline.com/na/showthread.php?t=85479

http://forums.na.aiononline.com/na/showthread.php?t=77920

http://forums.na.aiononline.com/na/showthread.php?t=85294

http://forums.na.aiononline.com/na/showthread.php?t=85364

http://forums.na.aiononline.com/na/showthread.php?t=82345

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10654-it-is-a-time-to

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10617-maintenance-extended-3pm/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10559-what-s-the-problem-with-population/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10585-pls-come-back-ncsoft/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10550-what-is-currently-on-gameforge-priority-list/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10462-contact-superiors-via-blackvelvet/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10436-complaints-about-forum-mods-to-whom-to-address/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10366-new-scam-by-gameforge/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10392-what-the-gameforge-i-demand-an-explanation/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10255-the-gameforge-aion-days-are-comming-to-and-end/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10268-ncwest-ready-to-implement-3-7-update/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10225-account-security-you-mean-seriously/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10218-goodbye-gameforge/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10171-what-s-the-problem-with-the-admins/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/8845-free-2-hack/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/10104-no-fts-with-3-5/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9409-why-are-people-leaving-aion-eu/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9766-pin-number-is-a-waste-of-time/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9808-gf-closed-thursday/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9774-no-cross-server-grouping-in-3-1/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9641-reimbursement-for-vrii-people/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9338-gameforge-will-not-introduce-fast-track-server/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9550-i-need-help-please-account-stolen-horsus-is-a-fake-i-m-horsus/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9384-goldpack-refund/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9334-dear-gameforge/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/9138-how-to-report-a-gm-to-higher-management-of-gf/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/8991-say-hi-to-enchantment-stones-at-the-shop/

http://board.en.aionfreetoplay.com/board23-aion-the-game/board26-general-discussion/8932-so-gameforge-what-is-it-gonna-be/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/8891-your-script-sucks/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/10261-oh-nyerk-gameforge-you-so-bad/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/8557-merged-support-item-restoration-security/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/8732-so-when-will-you-start-banning-hackers/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/7935-drop-rate-i-mean-really/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/7542-confirmed-lower-pve-damage/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/8134-what-is-the-probem-gameforge/

http://board.en.aionfreetoplay.com/board7-archive/board20-archive-aion-the-game/board72-a-general-discussions/8561-you-kiiding-me-gf-no-enchantment-stones-over-l89-on-broker/

etc etc etc etc etc.

RIP AION EUROPE.

Welcome to the lovely world of F2P!!

Improving games and services all the time!

(I feel doubly sorry for EU TERA players tbh... having seen how they have handled Aion and still having their game sold to this company just on the basis that they are cheap. GF are a terrible provider).

Originally posted by Vesavius

Welcome to the lovely world of F2P!!

Improving games and services all the time!

 

(I feel doubly sorry for EU TERA players tbh... having seen how they have handled Aion and still having their game sold to this company just on the basis that they are cheap. GF are a terrible provider).

firstly i have to say that i dont like gameforge too. played aion 3 years till gameforge took it over. their support is terrible, they are very slow bringing the new patches and the communication policy with the players is almost non-existent.

but their f2p-version (for aion and tera) is one of the best i have seen yet.

I left Aion when cheating went large scale and GameForge didn't ban all the people that soloed all bosses every day using hacks. I knew that US servers banned the same people and had an automated way to do so. I even contacted Gameforge to tell them to get the script that US servers were using. No reaction at all.

Funny enough I landed at Tera which is also run by GF. And their support is as bad there. You can't imagine how happy I am that Tera actually does a good job at server side security checks where Aion allows exploiters to fly where you can't fly, to stand in the air and nuke the crap out of bosses while they can't touch you, walk through walls and don't ask me about all the issue it had.

There's one thing I know for sure, I will not ever again touch a GF title where support or GM services are required.

So yes, I can feel your pain.