Mythic Entertainment's Studio Executive Producer Jeff Hickman issued an apology for the recent billing errors WAR has experienced as part of a new Executive Producer's letter now available on the WAR Herald.
For those of you who don't know, WAR recently experienced some pretty severe errors in their billing system, resulting in subscribers being charged multiple times for their subscriptions, with some players even reporting being charged up to $500. The errors sent a shockwave throughout the WAR community, leaving many players absolutely furious (And understandably so). Since then, Mythic has been working hard to resolve the issue and credit customers for any erroneous charges, and according to Jeff's letter, they believe they have fully resolved the issue.
The letter offers an apology from Jeff and the Mythic team as well as compensation for thsoe who were affected:
As of today, we believe we have resolved the issue. However, we remain committed to assisting anyone who has been financially affected in ways we are not aware. For any players still in need of assistance, please contact our Billing Support department by calling 650-628-1001 from 10:00 AM EDT - 10:00 PM EDT, 7 days a week. For those outside of the U.S. who do not wish to make an international call, please create an in-game appeal; for instructions on how to file an appeal click here.
Over the past 15 years we have always strived to do what’s best for our players. We are truly sorry, and want to work to make things right and restore our relationship. We hope you will accept this small token of our appreciation for your continued commitment to our games:
For starters all players will earn 100% bonus experience and renown when killing enemies and monsters for two weeks. As well, during this time we’ll be hard at work designing and implementing a special vendor. This vendor will only accept special tokens that will be sent to the mailbox of players effected by the billing error, using these two tokens each of your characters will be able to receive two of the following items:
- Bottomless Chaos Black Dye
- Bottomless Skull White Dye
- Imperial Griffon Mount (Order)
- Enslaved Manticore Mount (Destruction)
- WAR Tract – earn a free level
- Choose from any of these pets – Order: Imperial Hunting Hound or Dwarf Keg Handler; Destruction: Warlord’s Fell Hound or the Goblin Bar-Back.
- Change your appearance with any of these illusion items: Skaven Skin Cloak (skaven), Kossar’s Helm (bear), or the Signet of the Cursed Company (skeleton)
Please accept this gesture as a step towards rebuilding our relationship. From all of us at Mythic, we thank you for your time, your commitment, and your trust that helps us to make great games year after year.
View the full letter here.
Were you affected by the billing errors? How would you rate Mythic's performance in resolving the issue for you? Let us know in the comments below!
[Thanks Christopher8 for the tip!]