Does player appreciation mean that IGG as a collective will actually stand behind their playerbase? After bringing certain information to light on the Mythwar forums (part of the IGG collective), they chose to remove my post after it exposed their livesupport lying to me blatantly regarding an account regarding a friend of mine.

His account was compromised and someone abused the item mall on it, sending the items to the other account.  To protect himself under credit card guidelines against fraud, he canceled the orders the other user had placed.  IGG banned the offending player who did it, and him both although he'd never seen 1 of the items, or placed it.

I do not feel that the staff of IGG will stand behind any of their players, and that they take them for granted.

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Without further adieu, here is a repost of my original post on the Mythwar forums that was no way inflammatory or other, in no violation of any TOS or AUP, but they felt the need to remove because it exposes them for how they truly are.

It's a sad day when the admin of IGG lie to you directly on livesupport just because they think you'll go away and 'wait' for what they tell you to occur, then concoct reasons and backpedal only to make up a reason that is nowhere near valid, per records that they have seen to this point.

Exhibit A:   http://img244.imageshack.us/my.php?image=havickfixlg8.jpg

In this screenshot, we have Elaine telling me that Havicks situation is being fixed as we speak and that he was already in livesupport chatting with them.

(After talking with Havick, he was never in livesupport at that time, to start.)

Exhibit B: http://img247.imageshack.us/my.php?image=havickfix2cv4.jpg

In this screenshot, we see Elaine backpedaling and thus showing she'd lied to me about them fixing it as we chatted.  Along with this, she is saying that there were lies when infact the credit card records detailing the transactions that were fraudulent that Havick canceled after another user managed to attain his information had already been shared with IGG as a collective, and they've already dealt with the problem user.  That there would tell anyone with a half of a clue that they found the problem, but no.. it gets worse yet.

Exhibit C: http://img292.imageshack.us/my.php?image=havickfix3bx0.jpg

This screenshot clearly details why they banned him.  They banned him for protecting himself from fraud due to IGGs failure to do decent record keeping and verify the orders were legitimate, although they weren't going to his normal account as they always had to this point.  As a result, he is perm banned until he ends up paying them what they thought they lost as a result.  When a company can't stand behind their users and their product, helping to clear up fraud and only punish the problem user... something is very wrong.  

A few final words... if you shop at the item mall at all, be very careful what you do as you could be banned just as easily if your account were to somehow get compromised and you had to stop fraudulent charges.  The bottom line is this, IGG wants your money and they don't care how they get it. That is why Havick is banned, for protecting himself under US credit card act guidelines.   

If you have any other issues of this sort, feel free to put them in this thread - maybe IGG will take notice of just how many people they've lost as a result of item mall issues that they take for granted, and leave unresolved.

XansJunk

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Do you, as gamers feel that is at all fair for a game to punish a player that was simply protecting himself after it was proven his account was compromised? I don't call that player appreciation, at all. I call that being greedy and going after the almighty dollar.  In closing, I do hope that this post remains intact so that other players can see just how unjust IGG is, and how their censorship plays a major part in their company.  If they felt they were in the right, I feel they would have made a forum post regarding it in reply to the numerous replies that were in the post before they removed it.   I do hope that this in some way lets the admin at IGG know that we as players will not just lay down while they run over us, and that those who consider playing any IGG game know exactly what they're getting into as a result.

Thank you for your time,

Xansjunk

I have been playing this game Mythwar for what will be 2 years come July 1st.  I have seen the game "switch" hands from Unigum to IGG.  When the game was controlled solely by Uni it was great, the gms were always helpful and any problems that arised were taken care of on the spot.  Unfortunately IGG got their hands on this game and since that moment it has gone down hill.

There has been continuous questions as to exactly how secure purchasing item mall points is.  Paypal was never minded, but when Google became the only way to obtain fortune bombing integrals security became quite an issue.  Within the first year Mythwar had to change its homepage because it was indeed hacked and the URL confiscated.  While IGG has since gotten the URL back security still remains questionable to many.  Judging by this chain of events Security is still quite Suspect.

The Terms Of Service that were laid out on the game are relatively meaningless.  They are not inforced nearly enough by IGG and the "Game Masters" as to which the GM's are referred to as.  The GM's are indeed underqualified as they have no knowing knowledge of the game itself.  I have read thru the Terms Of Service multiple times and asked GM's about them, they themselves have no understanding of those either. 

I became what they consider a "VIP" player in semptember of 06.  When i recieved this dubious honor it was sent with a "perks" package.  Any bugs or problems I had were supposed to be looked into and fixed.  Well that is not the case in any size shape or form.  I had a problem where My account wouldnt hold any pets.  I was immediately called a liar and a hacker.  Low and behold after 2 months of this bickering, the only GM worthy of the title IGG has logged my account to find out i was indeed not lying. 

They released in the begining of 2007 what has become known has "Torture Bombing"  to 90% of the Mythwar players, which off the bat infuriated many of the "VIP" players.  WE spent money on a game in its beginning stages and were given a birthday present which was no good by the standards of the fortune bombing awards.  A level 1 AoD is nice yes, But not when someone who just started can spend $100.00 and get a Level 3 AoD.  Anyhow in this last year of "Torture Bombing"  Multiple times VIP players have followed the instructions laid out by IGG and still had it bug.  the most notible is hitting for the first or second prize and getting an honorable mention code.  What was IGG's answer to this problem "We have checked the system it seems to be working fine.  Im sorry about your luck better luck next time." 

Recently we got to go thru the "Christmas Festivities"  Of which you could win Christmas pets, Armors Of Dreams.  After the talleys were in 2 Christmas pets dropped amongst 4 servers in the 5 days the event took place.  AoD's dropped the first day and that was the end of them.  The event required a +8 gem to crack the "ancient egg you recieved"  The comparison to this event this year and last year is astounding.

Last year                                                                        This Year

Xmas Pet 1x an hour                                                   2 for the 5 day duration

+39 essences                                                               the once in a blue moon +30

Oceanic stones (+200 skill exp)                                 Removed this year

Icy Crystals (+200 pet intimacy)                                 Removed this year

Other than luck with torture bombing the christmas festivities are the only way to obtain a christmas pet.  This was the ONLY event in 2 years that gave out any +39 essences.  Players from 2006 remembered this and were only upset to find out that the event had been changed.  I personally was informed by the Commish of VIP's that this years festivities would be the best of all that have been held. Boy were they wrong. 

The Only reason that IGG still has Mythwar open is because people spend massive amounts of money on their mall for the game.  Icys and Oceanics are now available on the item mall and Pets available thru fortune bombing.  I understand that IGG indeed is a company and needs to make money to cover costs, But unfortunately the company has forgotten that an "event" is a chance for people that DONT use the mall to obtain things that are only available on the item mall. 

I by no means am attempting to flame IGG with this as it sounds,  But the company wonders why players are unhappy with a great game and leaving.  We the players that are still there continue to talk to them and explain to them why they have left. But they dont listen and if they do its only half hearted.  The Gameplay is indeed great A+ in my book.  Considering the money that is spent on the games Item mall, You would think that the games support would be better..... Support for the game from the company, would get Less than an F if it was possible. 

In Closing MYthwar does not Appreciate the players that are there playing, supporting the game, that inform their friends they should try the game.  They only Appreciate the money that people spend on the game for this illustrious "Torture Bombing".  Having been around the game for as long as I have and seeing the LACK of improvement on many fronts When asked to recommend this game, the only recommendation I have is to avoid at any and all costs.  How good can a game be when the "VIP" players arent treated as "VIP"  IGG has no true understanding as to what  VIP is supposed to mean.  Much luck goes out to the player who is suffering thru this travesty.....