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Flyff (FLF)
Aeonsoft | Official Site
MMORPG | Genre:Fantasy | Status:Final  (rel 12/25/05)  | Pub:GalaNet
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Flyff Forum » General Discussion raquo; Worse Customer Service of all MMO games

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31 posts found
  twistedthai

Novice Member

Joined: 2/03/07
Posts: 11

 
4/14/07 7:21:10 PM#1

Well people, I just got everyone of my accounts banned because i was trying to find out why they blocked my IP address related account to the account that should have beent he only one banned. 

10 thing the game lacks.

1.  Customer Service Reps that know how to do their job.

2.  Game Master don't help, they just ban and block accounts

3.  Scammers everywhere, games all based on greed

4.  No real guilds, people don't talk in this game unless they are trying to curse at you cuz they are all emo players.

5.  PK system in the game is not even equal when it comes down to it.

6.  No events worth doing cuz all event items are gone after an amount of time

7.  People are rude, farming is impossible, and yet the servers are to crouded.

8.  Game has to much bugs and you get banned for accidently stumling on them, so no more accounts.

9.  Bitching by GM cuz they do to much work when they don't do anything.

10.  All in all, the game lacks all the things all mmo games need.

  Yugisan

Novice Member

Joined: 10/28/04
Posts: 8

4/18/07 9:13:51 PM#2
Agreed I am at the end of my rope with the Scamming & lack of support from anyone who works for Galanet.
Bunch of freeks playing at god is all there Forum mods are.
I have purchase a lot of items over the last few months paying with Real money. but from now on they can swivel,  they will get nada 0.
Shame because all it would take is for Gala net to dump the pointless moderators, clean up customer services & ban the Scammers, hackers.
Then I would be happy to support the game by paying for items.
GodlykillA13 your still a scumbag scammer who deserve all you will get in life.
  twistedthai

Novice Member

Joined: 2/03/07
Posts: 11

 
4/18/07 9:50:38 PM#3

Yes, I actually tried to get in contact with Gala and well almost 2 weeks now and no reply at all.  It seems that all they want are the scammers to take over the game in hopes that they will make money off of them because where else do you think the money they make comes from.  In my mind I see one thing.  I see these so called scammers that are not being punished are actually workers within the Gala family.  I would not be supprised if that was it.

If I could I would do one thing to eliminate this and that's if I win the lotto soon.  If that does happen I was thinking of buying the rights to the company or buy them out from the asian developers.  If so then I will own more then 90% of their business and hire a real staff that would:

  1. maintain the servers, keeping it updated at a timely fashion and update the webpage when it is being updated.
  2. Lower the price of the cash shop items such as clothing (come on almost $30 for a full ninja set, bull crap)
  3. Up the exp cap but also up the levels along with a more vast selection of gear and jobs
  4. actually let people flame on the forums about scammers in hopes of investigation and banning
  5. actually let people mess up one time so that an honest mistake won't happen again, like selling of an account without reading the forum rules, Like anyF#cken body reads that bullS!it until it's to late.
  6. actually have a customer care center, ran by me and only me because I can trust the bull that payed people think they can do while they sit on their asses playing the game while I am paying them to work.  I mean come on you saw that video by the GM with that raid, Talk about a bit@h, he plays games and only plays, lack of help.
  7. last thing I would do is make it less easy for scammers to scam, meaning that when you open a trade and before you press accept it will list the item in a test box before you accept.

Sorry Gala but you lack a lot of things, Take it from the people that know, your customers.  Stop playing god and realize that once you lost me you lost $500.00 a month, once you blocked my family and friends you lost over $2000.00 a month.  I forsee many lawsuits in your future.

  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/20/07 1:51:31 PM#4

As I don't deny your claims of what happened in fact I completely believe you. I find it hard to believe you can sue Gala.net. Why not get a few friends together as well as people from here that have been on flyff I will be happy to contribute. and write and e-mail to gala.net providing them with email addresses and account names of people from flyff contesting that they to have either heard or recieved such treatment from the GM's and support staff. and that we all wish an investigation to take place. I to would like Flyff to become a better place and the right start to go with is new GM's and Support Staff. People who are better deserved there place for these positions and people who are better qualified. I would be more then willing to help you and give you the first of I hope user names for flyff.
<Mod edit>

I hope this can help you as I hope you take up my suggestion.

  deadsun7

Apprentice Member

Joined: 2/22/07
Posts: 113

4/20/07 5:09:43 PM#5

I have had problems with some of the GMs myself, in i had bought some gpot. and bought items and then there was a rollback, when i tried to get ahold of customer service to get my stuff back, i got no e-mail back and have yet to get my gpot. back for the items i had lost. Then when i had mentioned it on the forums my post was deleted after only 15 min.s. Not to mention all the server problems they have had, and the increaseing number of people flameing each other in the game for no good reasons, such as cussing at someone because they simply refused to "party" with them. Things on this game are starting to get out of control, unfortunately i haven't found a game that has been able to replace this game. I admit i have played a few games that were worth playing more than this, but unfortunately i don't have the money anymore to spend 15$ a month on a game. Games very simply done can just place advertiseing inside of a game which can pay for the costs to run the servers and then some. That's how network TV works and they've managed to keep stations running for over 40 years.

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  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/21/07 2:07:36 PM#6
Well like I said before someone needs to muster the gall and write an email to gala.net explaining the situation and requesting a over view of there staff concerning the game flyff. These users testify they have either heard or experienced these same problems and have seen little or no help from the support staff as well as GM's. We request an over view of the staff to better flyff and all of its content to make game play more enjoyable and all together more friendly to other users who are even now leaving because of the Gala.net appointed staff members. something like that should suffice with something like 40 user names and emails so that Gala.net can verify there memberships to flyff.

  woodoo

Apprentice Member

Joined: 9/19/05
Posts: 10

4/22/07 1:52:36 PM#7
I have had the idea my self as well to bring a list with acc name and emails from players that have bin treated bad by the game masters when they where trying to get help. Sadley u cant start the list in flyffs own forum since the chanse to get i blocked and delted is like 1000000%.

I played since the beta came out from the first time also whent back on the horse when it came back up after a times rest and have bin hacked 4-5 times.
I have 2 acc and one of them is still constently on hack attacks..

I havent got helped after first hacked attack thill now, no help att all just completley ingorance. I decided i rather play a game where the gms cares about the players then just treat them like crap so im on wow atm..
But even though i quit the game wount mean i will stop fight for the players, cues this game is crashing and in a whay even the gms have turned to scammers since they are all gone from help anymore.

Even friend of mine when banned for "lvling to fast" witch is pure bull since she was a ring master (ring master lvls a bitt faster since they always needed in healing and supporting for you that dont know).

But in my belves about this list, if we get a list with over 1000 sign ups and send it not to the gms cues they would just ignore it, just straight up to the creaters that has hierd these game masters and why we are doing this maybe they will understand. If not then there will be no use to keep fighting for the rights in flyff, cues if not even the creators cares no one will..

(exuse my flaws in spellings)
  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/22/07 8:13:51 PM#8
Originally posted by woodoo
I have had the idea my self as well to bring a list with acc name and emails from players that have bin treated bad by the game masters when they where trying to get help. Sadley u cant start the list in flyffs own forum since the chanse to get i blocked and delted is like 1000000%.

I played since the beta came out from the first time also whent back on the horse when it came back up after a times rest and have bin hacked 4-5 times.
I have 2 acc and one of them is still constently on hack attacks..

I havent got helped after first hacked attack thill now, no help att all just completley ingorance. I decided i rather play a game where the gms cares about the players then just treat them like crap so im on wow atm..
But even though i quit the game wount mean i will stop fight for the players, cues this game is crashing and in a whay even the gms have turned to scammers since they are all gone from help anymore.

Even friend of mine when banned for "lvling to fast" witch is pure bull since she was a ring master (ring master lvls a bitt faster since they always needed in healing and supporting for you that dont know).

But in my belves about this list, if we get a list with over 1000 sign ups and send it not to the gms cues they would just ignore it, just straight up to the creaters that has hierd these game masters and why we are doing this maybe they will understand. If not then there will be no use to keep fighting for the rights in flyff, cues if not even the creators cares no one will..

(exuse my flaws in spellings)
I don't mind the spelling errors But how will we know unless we try. I think a undercover mission is in order here. Things need to be leaked across flyff that there is movement going around for an investigation of the GM's we need a fake acct with a email specifically designed to handle these emails. But it needs to be spread by word of mouth not in the towns but on the battle field and arena's by whisper so as not to alert the GM's right away. My brother is willing to help in the movement. I think its all worth a shot. If we send it directly to Gala.net Things need to be done and I think a better staff will help the crashes plus the game content and even the customer service thus bringing this game back up to par with even the big MMO's that are out there right now. I personally do not like WoW but that doesn't mean you shouldn't. So I wish you luck on that game and I hope it fills your MMO addictions, lol. But we could use some help I think spreading word over forums and such not neccesarly the flyff forums but forums like these will. I think the community of flyff is tired of the constant harrasment of the GM's and Staff so lets do something about it. But I can't undertake this alone I need help in doing this. One person can make a difference but 2 can make an outcome, and 3 can turn over a rock. Just let me know if I should even continue to talk about this because I want to do this but without sufficient people to help I can't.

  woodoo

Apprentice Member

Joined: 9/19/05
Posts: 10

4/23/07 1:33:11 AM#9
Well im on.. I have 2 acc so we can use it by one of mine as well one of them has fake information on them
(thats why i couldent change pass when the hackers started to attack it).
And beleve me i got mouth to mouth talking already inside the game, i was a guild owner for a
half and half well known guild that had to crash cues of this hackers.

Already at that time i talked about them about making a list against the gms,
but i had to find a place to create it to not risk the gms to crash it with deleting it or block it.
Im not afraid to get banned by them anymore, i dont care as long as the gsm get removed
and better gets in there instead.

Im doing this for the players that had sufferd in this game and only keep playing cues
its free. Free my ass to be abel to even lvl after 60-70+ u are forced to buy s-pro
to be abel to even lvl in an normal way. And to even buy them inside the gane
is almoust impossible since the price on them is HUGE.

And i could swear that if we starting this, in a serius matter, we will get THOUSANDS
of people that gone hang on and help us in our movment to crush the gms!
The only tricky part is to make them feel safe with us and not beeing scared to get banned
by follow us or sign up on the list.

So before we start it we must have gather every material and evrything so we know what we gone start
and how wer gona do and yeah evrything importent fact to take up.
With my 2+ years of experience on the bad behaviur fropm the gms we need to make a clear list
with a red thread in it: what are we doing this for, what do we whant out from it, what is bad, and what are it we whant to change.
List EVERYTHING even the smallest thing that maybe gets forgotten.
Once we got our working plan we can start the movement inside and outside.

Also you wount have to be treated bad to be abel to sign up as long as u sign up for the reason we are having the list.
To make the game better and safe, if a game not safe why even bother to risk playing in it with game masters
that lets the door stands open for scamms/hackers and spammers.

Are you up to crush the game masters from this game?

Yes
No
I dont realy care
(login to vote)
  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/23/07 3:14:34 AM#10
Originally posted by woodoo
Well im on.. I have 2 acc so we can use it by one of mine as well one of them has fake information on them
(thats why i couldent change pass when the hackers started to attack it).
And beleve me i got mouth to mouth talking already inside the game, i was a guild owner for a
half and half well known guild that had to crash cues of this hackers.

Already at that time i talked about them about making a list against the gms,
but i had to find a place to create it to not risk the gms to crash it with deleting it or block it.
Im not afraid to get banned by them anymore, i dont care as long as the gsm get removed
and better gets in there instead.

Im doing this for the players that had sufferd in this game and only keep playing cues
its free. Free my ass to be abel to even lvl after 60-70+ u are forced to buy s-pro
to be abel to even lvl in an normal way. And to even buy them inside the gane
is almoust impossible since the price on them is HUGE.

And i could swear that if we starting this, in a serius matter, we will get THOUSANDS
of people that gone hang on and help us in our movment to crush the gms!
The only tricky part is to make them feel safe with us and not beeing scared to get banned
by follow us or sign up on the list.

So before we start it we must have gather every material and evrything so we know what we gone start
and how wer gona do and yeah evrything importent fact to take up.
With my 2+ years of experience on the bad behaviur fropm the gms we need to make a clear list
with a red thread in it: what are we doing this for, what do we whant out from it, what is bad, and what are it we whant to change.
List EVERYTHING even the smallest thing that maybe gets forgotten.
Once we got our working plan we can start the movement inside and outside.

Also you wount have to be treated bad to be abel to sign up as long as u sign up for the reason we are having the list.
To make the game better and safe, if a game not safe why even bother to risk playing in it with game masters
that lets the door stands open for scamms/hackers and spammers.
I'm up for it as I think everyone knows. I think its a good plan and I think we need to get the rest of the mmorpg.com community in on it. Anyone and everyone on here whose ever played the game I want you to post something you've hated about it. or just in a way join up in a way to help resolve the issues that are in the game. Post your Flyff user names and your emails associated with the account. don't be afraid to as you won't be banned or even spammed. We just need a way to resolve these issues.

  woodoo

Apprentice Member

Joined: 9/19/05
Posts: 10

4/23/07 4:16:30 AM#11

well my own history against the game masters and hackers is long
and bouth of my 2 acc has bin attacked and never helped by the game masters.
<Mod edit>
email: keino_girl@hotmail.com
known chars in game: Romeoo, Cazanova, MrsHell (full masterd rm lvl 80, yoyo jester 72 and knight 71)
i have had more chars then this but these are the moust known.
Formal leader for the guild named Cursed and have also bin guild leader for one of the biggest swedish only guild
that was called SwedishBerserks.
Server: Lawolf
experiense: since beta in jun-july 2005 to now 2007
attacked by: hackers over 4 times, one of my acc is still under randomly attacks wich made me quit since i cant play anymore.
have lost: 6 chars cleaned and stripped from evrything such as strente, mighters, cash shop sets, cash shop pet,
+7 armour sets and so on and so on with items valued over 200-300m together in game.
They also deleted 3 of my chars and 2 of my guilds i was leader for one of them was my guild named Cursed that was lvl 17+.
Got help from the game masters: nada zero nothing, only total ignorence not even my cash shop item back as they
commersal every time they are online (witch is barely no time at all) that they will replace it.

All my friends that still playing have sad they would sign up a list if there would be any when this happend to me.
And i hope they still are willing to do that.
And if we win this "case" i will laugh so hard that the game masters got what they deservd.

  JelloB2000

Novice Member

Joined: 12/19/04
Posts: 1854

4/23/07 6:55:24 AM#12

A friendly reminder: do no post account names & e-mail addresses. The account name is only useful for the company in charge of game in regards of support (& we have no way of telling if its your own account or not).

E-mails: link to the site where the e-mail addresses are given (so there is no doubt of who owns the e-mail).

  Kyleran

Elite Member

Joined: 9/13/06
Posts: 14609

A simple truth-"What people want and what is good for an mmo is not always the same thing"-mrw0lf

4/23/07 7:03:47 AM#13
See the list of "Released Games" on this site?  Those are the "only" games that I would expect to see a decent amount of Customer Support (and we know even some of those are questionable) and that the firms running them would take the time to actively defend against hackers and cheaters. (and not always then).

Playing any other game like Flyff is just a high risk situation, (but low cost for the most part) and I would expect to have all of those problems the OP described, which is why I completely steer clear of them.

There's a good reason to pay a decent monthly fee, its supposed to buy you reasonable customer support.....

"Just because you aren't paying doesn't mean it's not PTW." - Amaranthar
Bitter Vet ™ since 2006
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon

  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/23/07 4:10:12 PM#14
Originally posted by Kyleran
See the list of "Released Games" on this site?  Those are the "only" games that I would expect to see a decent amount of Customer Support (and we know even some of those are questionable) and that the firms running them would take the time to actively defend against hackers and cheaters. (and not always then).

Playing any other game like Flyff is just a high risk situation, (but low cost for the most part) and I would expect to have all of those problems the OP described, which is why I completely steer clear of them.

There's a good reason to pay a decent monthly fee, its supposed to buy you reasonable customer support.....
well the problem with your comment is that we actually had very good customer support before the staff change. since the staff change its been a problem from the start. So I know if the staff was to change we may see a better outcome for the game. I don't know what will change by doing this I just know something will change and any change at all is an accomplishment. Also I know its going to give other MMO staff of other games a reality check. Your not gods you still have to soccumb to the will of the people.

  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/23/07 4:13:43 PM#15
Originally posted by JelloB2000

A friendly reminder: do no post account names & e-mail addresses. The account name is only useful for the company in charge of game in regards of support (& we have no way of telling if its your own account or not).

E-mails: link to the site where the e-mail addresses are given (so there is no doubt of who owns the e-mail).

I would like to ask is it possible to release all this information through PM's? Because we don't have many options on gathering the user names and emails needed for this movement.

  achesoma

Advanced Member

Joined: 5/05/05
Posts: 500

4/23/07 4:14:22 PM#16
Well, you get what you pay for.
  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/23/07 4:24:20 PM#17
Originally posted by achesoma
Well, you get what you pay for.
That shouldn't ever be an excuse for a game.

  tylerwick

Novice Member

Joined: 7/03/03
Posts: 446

4/23/07 4:31:04 PM#18
Originally posted by godleydemon
Originally posted by achesoma
Well, you get what you pay for.
That shouldn't ever be an excuse for a game.

Isnt this game free? correct me if im wrong.    If you owned a server thats not cheap to maintain and a staff that was paid none or little, would you expect them to work as well as a pay to play? or a more expensive MMO?

Ill say it again, You get what you paid for

  godleydemon

Novice Member

Joined: 4/15/07
Posts: 20

4/23/07 6:49:43 PM#19
Originally posted by tylerwick
Originally posted by godleydemon
Originally posted by achesoma
Well, you get what you pay for.
That shouldn't ever be an excuse for a game.

Isnt this game free? correct me if im wrong.    If you owned a server thats not cheap to maintain and a staff that was paid none or little, would you expect them to work as well as a pay to play? or a more expensive MMO?

Ill say it again, You get what you paid for

I don't think that should matter when it comes to a MMO. Its the fact that every day its a learning experience theres no end to the game you can keep designing and bringing new things to the game. Its a constant challenge and I think anyone who takes control of the staff should look at that and realise the best free MMO will spawn more MMO's that are free and that are better then the play to pay. Its very possible to even pay staff with in game advertisements. I've seen it before and TV has been doing it for many years. It wouldn't take much to get endorsment deals from advertisers. In fact it would be extremely easy as it would be advertising to young adults the biggest resource for income. So in other wise no, you never get what you pay for you get lazy staff that don't have any imagination or wants to do anything but get paid to sit around.

  twistedthai

Novice Member

Joined: 2/03/07
Posts: 11

 
4/24/07 9:46:47 PM#20

Yes the game is free to play but only that.  They make their money from their cash shop sthat they offer ingame and outgame through their website.  This is where they get their money to pay their staffs.  At first glance people see free to play but in order to advance and become stronger they force people into having to make purchases from their in game shop... let me give you a good example

In order for a person to get a +8 weapon they would have to purchase a product that would allow them a 100% non-breakage of an item.  Without that product you will have a 90% chance of the item failing while enchanting and a 95% chance of it breaking due to failing.  Reminder that the item can get to +3 without breaking.  After that it will take 5-30 of these 100% non-breakage items to get just 1 +1 added to the weapon or armor you are enchanting.  The reason for 5-30 is because of the high fail rate and that you can only use the item 1 time even if you fail.  The Item I am talking about is called an Sprotect scroll and check it out, they cost 400 gpotatoes which is roughly around $4 USD.  I once spent $50 just to get an item up to +8 and heard that it takes about $200 to get an item up to +10.

The outcome I've came to with my character was this.  I had x2 weapons that had +8 enchants on them which cost me roughly around $100 to get them to +8 and to purchase the items from players because in order to afford such an item I had to sell my sprotect scrolls.  On top of that I had x4 armor all at +7 which cost me roughly around $150 to get enchanted.  But I won't stop there, to got my cash shop dog to pick up money and items for me that cost me an additional $28 and then I bought a ninja outfit at additional $28 because my character would look gay without it, but I am not done, I also had to buy special gear by selling sprotect scrolls which roughly cost me around an additional $150, ohhh wait, their is more, I also had to purchase a cloak that added stats to me at an additional $20.  But then you got to think about your other character which needs just about the same amount of enchants, items, and specailty gear.  So if you think about it, the total of just having 2 characters would top that of a pay to play game by ohh lets say 1000% more the cost, but I might be a little short on the percentage.

They are banking off of these cash shop items and trust me, I know that they are because everyone wants them and more then about 75% of the players which I've been on has cash shop clothing, enchanted weapons, or anything offered from the cash shop.  So forget that little $15 a month fee people use for the pay to play games, this game would cost more then a little peon $15 a month.  These are my weekly average of $1000 per account which I hold.

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