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EverQuest II

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Everquest II » The Tavern (General) » The Official "We're Angry at SOE" thread

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 Thread (142 posts)
fawdown  1/08/07 8:24:35 AM

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Originally posted by salan

you used the CS a few times and got great help... good for you... i used them a lot because simply raid zones from new expansions where unfinished... mobs not there... mobs bugged... loot bugged... too much loot dropping.... no loot dropping... you name it.... and more than often soe simply said yeah we know we are working on it.... thats what i meant when i said unfinished expansions... raid zones that where announced but not implemented at the release of an expansion... loads of bugs period... they hadnt even fixed the bugs in DoF when they released KoS...

the point i was making is in the 3 eq games that i played in general soe customer service sucked.... i dislike soe for this fact and the fact you had a great time in eq2 is completely irrelevant and nobody cares since this is the we are angry at soe thread....

sure there are worse games out there... but if you get herpes you dont say oh its k there are worse diseases out there....

you say soe has such a great track record... who are you trying to fool here really ?  just dont post here if you think soe is all wonderfull cause this simply isnt the place for it.... go make yourself a soe is awesome thread


I didn't say I used CS a few times.  I said I used them a few times on each game.  If you are really that bothered by it, the total number was 10 times.  You complain because they told you they were working on bugs.  Would you rather they tell you they aren't going to fix them?  I went through DoF and was only affected by one bug so I can't really relate.  I didn't say, 'SOE has such a great track record'.  I was saying that they seem to have a better track record than the leading competition from what I read.  You should read it as well, perhaps slowly too.  Neither score is very good officially.  You should know that a D and F are at the bottom of the scale. 

It seems you need to read these posts before you reply and not just skim.

You also seem to be confusing a CS agent telling you all that they know and saying that it is being worked on, and what the developers are actually doing.  They are two separate entities.  Too often people blame the person on the other end of the phone for what is totally out of their control, and labeling CS as sucky, when actually they gave you all the info that they knew about.

As for my opinion in a place that you deem it inappropriate, this is very presumptuous for you to say.  If you are unable to handle an opposing point of view, you may not have the best time here.  The world is full of people offering opinions.  You should probably get use to it.

If there was a 'we hate Blizzard' thread people that don't agree would be all over it. 
 
salan  1/08/07 8:39:28 AM

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Originally posted by fawdown
Originally posted by salan

you used the CS a few times and got great help... good for you... i used them a lot because simply raid zones from new expansions where unfinished... mobs not there... mobs bugged... loot bugged... too much loot dropping.... no loot dropping... you name it.... and more than often soe simply said yeah we know we are working on it.... thats what i meant when i said unfinished expansions... raid zones that where announced but not implemented at the release of an expansion... loads of bugs period... they hadnt even fixed the bugs in DoF when they released KoS...

the point i was making is in the 3 eq games that i played in general soe customer service sucked.... i dislike soe for this fact and the fact you had a great time in eq2 is completely irrelevant and nobody cares since this is the we are angry at soe thread....

sure there are worse games out there... but if you get herpes you dont say oh its k there are worse diseases out there....

you say soe has such a great track record... who are you trying to fool here really ?  just dont post here if you think soe is all wonderfull cause this simply isnt the place for it.... go make yourself a soe is awesome thread


I didn't say I used CS a few times.  I said I used them a few times on each game.  If you are really that bothered by it, the total number was 10 times.  You complain because they told you they were working on bugs.  Would you rather they tell you they aren't going to fix them?  I went through DoF and was only affected by one bug so I can't really relate.  I didn't say, 'SOE has such a great track record'.  I was saying that they seem to have a better track record than the leading competition from what I read.  You should read it as well, perhaps slowly too.  Neither score is very good officially.  You should know that a D and F are at the bottom of the scale. 

It seems you need to read these posts before you reply and not just skim.

You also seem to be confusing a CS agent telling you all that they know and saying that it is being worked on, and what the developers are actually doing.  They are two separate entities.  Too often people blame the person on the other end of the phone for what is totally out of their control, and labeling CS as sucky, when actually they gave you all the info that they knew about.

As for my opinion in a place that you deem it inappropriate, this is very presumptuous for you to say.  If you are unable to handle an opposing point of view, you may not have the best time here.  The world is full of people offering opinions.  You should probably get use to it.

If there was a 'we hate Blizzard' thread people that don't agree would be all over it. 


if anyone needs to read posts before replying its you... because you havnt picked up on the information i gave you and you are now giving me new information and you are saying i should have read your post better......

what i said was... they released expansions unfinished... (surely you must know we pay for these things) if they release and expansion unfinished and tell me they are working on it while i already gave them my money i have every right to be pissed off...

i have no problem with opposing views however this is the we are angry at soe thread not the is it k for us to be angry at soe thread...

this is a thread for us to vent our displeasure with a company that has ruined several mmo's for a lot of players

oh and btw i didnt even pay attention to the letters since we use numbers in europe... and yes if i actually cared what you think i might have noticed

 
agonzo11  1/08/07 4:36:53 PM

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ownageNL  1/09/07 8:28:26 AM

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I do not hate SOE as much as other do

They do thinks very good and on the otherhand ******* things up.

I loved playing eq2 for a very long time and it was a good game Until a couple of patches made it Crap.

- unbalanced chars (game is pve based system , they just put pvp in it while its just not disigned for it)

-because its unbalanced they NERf the chars, always done very poorly so its no improvement at all

-unbalanced loot (my opinion, one zone youl get the best shit, other zone your crying)

Time of help from the DEVS can improve big time.

BIGGEST problem > NOOBING the game

Where was the time that you shiver when you entered Nek forest, afraid to get your ass kicked.

All over, they made the game more like wow now , Easy as hell.

its a shame , coz all with all its a good game wich i played a very long time for a reason.

 

hope they dont ******** vanguard

 

cheers

 

 
Relica  1/10/07 8:26:35 PM

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This game has the worse customer service ingame ever!

1 year ago
I tried calling about a character issue i had. It was an obvious quest bug. took me 3 weeks before i even got a GM in game to send me a tell. I had to explain the game emchanics to him and what i had done to bug my quest. He said I need to look into that and get back with you. Before i even could repsond he logged off. 2 weeks later he sends me a tell and then asks me to restart the quest. They are working to resolve the issue and No estimated time till its fixed. SO I hafta start the quest all over. 5 weeks! I made at least one subscription renewal in that time!
 
I even called and over the phone they told me i had to wait for a response in game. They wont even let you talk to a supervisor and i told the lady nicely i was having trouble understand her with her asian accent. could i get someone else that spoke english a little better. She still refused to forward me. ( did i mention i was on hold for 15 minutes before they answered )

Now i get a letter in my email saying i used an in game exploit by pulling a mob with my pet. apparantly someone petitioned me for grabbing a named with my pet before they could engaged it. SO SOE gave me a 7 day suspension claiming pet pulling is an exploit...... wow 2 years of doing this. I am one hell of an Exploiter..........

ANyhow 7 days is up and my account is still suspended. I call Customer service. they tell me i have a 7 day suspension starting on the 1/2/07 hmmmm math tells me its been 8 days.... Well apparently the CS can not comment on that. AND he can not forward me to a supervisor or any other type of CS rep. He cant even help me cancel my subscription (imagine that). He cant even tell me why what i did was an exploit. He says i need to ask a GM but i can only do that in game once my accuont is unsuspended.......

DId i mention i was suspended on station access too from all the games?

Did i also mention i have had a current SOE subscription since 2/98 starting with eq1 and just adding games. You would think a loyal customer would mean something.....LOL

So guess i need to look into wow or something..... can only do one thng really and take my money elsewhere. maybe they will listen to that??


Nintendo wii for the win!

I just put my ps2 and all my stuff for it on ebay. Besides a few cd's(maybe) I dont own anything else sony made (that i know of).
 
saxifr  1/11/07 11:52:14 PM

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I don't feel so bad about what they did to my class in Live Update 13 any more.

Sorry to hear about this experience, mate.

My guild pet pulls mobs on raid all the time.

I guess we're sploiters!!!
 
fawdown  1/15/07 11:36:03 PM

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Elim Darvar of Hodstock
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Originally posted by kovacevd

   Need to Purchase Expanions to get more out of ur character.

I'm not sure why anyone would want characters not to advance and have new features occasionally.  I think you should look at expansions for other games before you pin something on one.

  Renaming old zones and calling them new ones.

Give an example of this.  I have yet to see this happen unless its seasonal fun zones, temporary world events, etc.

  To much raid laggg.

Fix your settings or tweak your computer.  Most people do this and have no problems.


  Tradeskilling, Now why would you want to sit for 2 hours crafting something. BORING

To make in game cash...So they should take TS out of all games, since they all have them?

  Bad customer support from SOE/eq2 

Name a game what doesn't have bad CS
 
  Necros need to spend 10x the amount to buy spells.

  Tankers need to spend 10X amount for armour.

10X the amount of what?


  Casters die in one 1.

My caster does not die in 1.  He takes several hits from higher mobs and is still breathing.  Learn to build a caster or perhaps learn to play it properly.  Each has its own strengths and weaknesses.

 

 
Jo-Gamer  1/16/07 3:01:19 PM

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"Press Start to Play!"

Everyone seems to assume that SOE is a terrible company because of what they did to SWG.  But to be honest, SOE's other games seems to be doing well.  But people being people, just like to moan. ^^
SWGLover  1/27/07 12:37:33 AM

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Well, maybe SOE's other games are doing well.

Not that I'll ever know, since I wouldn't spend a dime *ever* on anything SOE makes after the SWG NGE crap-fest.

It's too bad, because I would have given Vanguard a try perhaps. Not a chance now though.

 
Flem  1/27/07 1:21:20 AM

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Come Get Some!!

Originally posted by SWGLover

Well, maybe SOE's other games are doing well.

Not that I'll ever know, since I wouldn't spend a dime *ever* on anything SOE makes after the SWG NGE crap-fest.

It's too bad, because I would have given Vanguard a try perhaps. Not a chance now though.


Talk about holding a grudge.  You know what though, its your loss.

SWGLover  1/27/07 8:49:56 AM

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No, it's not "my loss". It's SOE's loss - they lose any potential income from my wife or I, and we are both rabid MMO's players. So ultimately SOE loses probably several hundred dollars that we would have spent on their games ( we had three accounts for SWG for almost three years before we cancelled, you add up the cost   ) And there are thousands, probably ten's of thousands of gamers that are doing the same thing that I'm doing. SOE cost themselves hundreds of thousands of dollars in lost income and millions of dollars in bad publicity with gamers everywhere.

When a company is so disliked by so many players that they need their own "hate" thread on a major MMORPG site, that really says something. And it's not good.

My loss was losing multiple characters that I'd worked for years on, which were destroyed by their ill though-out NGE.

So get your "losses" straight, ok?

 
Spellshaper  1/30/07 12:01:25 PM