The sixth Council of Stellar Management has officially been 'sworn in' to represent the wishes of the player base in EVE Online. To start its tenure, the current CSM has penned a letter outlining what it believes is an effective communication strategy.

What the CSM can do is demonstrate to CCP that we are a valuable interlocutor with useful ideas; that listening to the CSM (and through the CSM, to you), is good for the game and good for business.

We intend to highlight certain issues of interest to the playerbase and campaign for their adoption. Because CSM6 is united as a body, rather than a cacophony of individuals, we have the capability to bring our narrative to the forefront in the media, on the forums, and within the game.

Already, change has been implemented in the CSM: we are all together in a Skype channel 24/7, which has allowed a rapid consensus around certain shared truths to be formed. That might sound trivial, but regular real-time communication outside the context of formal meetings and forum posts allows us to understand one another more effectively and become better advocates.

Read more here.