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Broadsword Online Games | Official Site
MMORPG | Genre:Fantasy | Status:Final  (rel 10/10/01)  | Pub:Electronic Arts
PVP:Yes | Distribution:Download | Retail Price:Free | Pay Type:Subscription
System Req: PC | ESRB:TOut of date info? Let us know!

Dark Age of Camelot Forum » Round Table Pub (General) » Don't count on good customer service

2 posts found
  Shadanwolf

Apprentice Member

Joined: 6/13/10
Posts: 1883

 
OP  4/27/13 12:55:33 PM#1

I've had a bugged epic quest  I've been trying to get help with for almost a week.

first I wrote to Eletronic arts..as instructed on the Dark Age web site....left message....30 minutes later a customer rep called only to say they don't handle game bugs....they told me i had to write....NOT call....customer service at dark age of camelot...I wrote them.

then...i went into the game and on 3 seperate days I tried to get a CSR......no luck

then I got a written email telling me how to work around my bug......and it didnt work

then I wrote them again saying their suggestion didn't work

then I went into the game and 2x tried to get the attention of a CSR...and got no help from my emergency appeal

 

so....the lesson....want to pay $15.00/month and get no customer service on a game that hasen't had and expansion..or 10 year bugs fixed.....with no customer service .......DAOC is your game.

  Mkilbride

Spotlight Poster

Joined: 9/01/07
Posts: 625

5/04/13 11:17:07 PM#2
EA.

Help get Camelot Unchained made, a old-school MMORPG, with no hand holding!

http://www.kickstarter.com/projects/13861848/camelot-unchained