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Horrible Customer Service and no willing to play this game any more
General Discussion « Wizard 101 1/13/12 10:58:13 AM
Originally posted by pixiewixie2 I'm going to save the reader's eyes and not quote the entire post, pixiewixie2 however I suggest you keep your password much more secret. It is your responsibility to keep your account safe by never giving away your password to anyone, for any reason. Giving away your password is the same as giving away your Wizards, forever. If you've logged in to find your items not appearing, there may be several innocent reasons: a) if you have recently installed the game on a different computer, or reinstalled for whatever reason, it may look like your Wizard is still wearing his/her starter outfit, but they're not, it just takes a little time for your computer to download all images of the clothing and items that you're wearing, so don't panic! You can verify that your Wizard is still wearing their higher level clothing by looking at it in your backpack. Pets and other items may not appear immediately until you've downloaded those files again too. b) you've logged into the wrong account. Many players make multiple accounts with similar names c) you've logged into the wrong character. Many players make multiple characters of the same name and looks. If none of the above apply, and you feel your account has been compromised, we strongly urge you to CHANGE YOUR PASSWORD IMMEDIATELY - then contact our support team by sending an email to support@wizard101.com - you can only contact us through email, and when you contact support, please ensure that you give us:
->the account name(s)
->the character name(s)
->as much information about what you encountered as you can, including error messages or screenshots
NEVER send us:
->your password
->your full credit card information
The more information you give up front, the faster your issue can be resolved. It appears we have assisted you in the past with a similar situation, so I'm sure you're familiar with how this works. If it is determined during the investigation of your claim that you freely exchanged your account information, your account will be banned and you may also incur further sanctions against current and future Wizard101 accounts.
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See you in the Spiral! And if you're looking for a good cause to spend your Crowns on, check out the new Chrismoose - a charity drive mount. https://www.wizard101.com/game/twelve-days-wizard/chrismoose
~Lydia Greyrose |
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Glad to hear you're enjoying the game, but don't let the target demographic deter you from playing! We're quite proud of the fact we have a large adult population who also enjoy the game, and you can learn more about these players here: https://www.wizard101.com/posts/list/7261.ftl
Tipa of West Karana is quoted saying "Deck building becomes an artform". The game is as deep as you want to play it. A player who casts a certain spell because they like the name of it, has just as much enjoyment as the person who spends hours painstakingly building their decks for maximum efficiency. As you progress in the game, the challenges become such that a strategy is useful, but not always necessary. We've always wanted Wizard101 to be accessible to all ages, and enjoyable to all types of players. We've taken the 'Pixar' approach to accessibility. A quest title can have several meanings depending on the person reading it, for example, you're tasked with defeating fairies in Unicorn Way and the name of the quest is "Fairies Wear Boots". Now to our younger players, they take that literally, and yes, the fairies do actually wear boots, but it has a whole different meaning to any Black Sabbath fans out there. You'll find that sort of tiered meaning in most of the game, and hope that it brings a smile to the faces of all our players.
I hope you will continue to enjoy the game without concern for the target demographic. Our tiered chat system ensures that the younger players are protected while at the same time offering freer speech options to our 'age of majority' players.
If you have any questions, please don't hesitate to contact us directly at community@wizard101.com
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Wizard101 to Launch in Taiwan, Hong Kong & Macau in 2012
General Discussion « Wizard 101 11/08/11 11:28:43 AM
PLANO, TEXAS (November 8, 2011) – KingsIsle Entertainment, creators of the award-winning online game Wizard101, today announced an agreement with Taiwan Taomee Technology Co., Ltd. to launch Wizard101 in Taiwan, Hong Kong, and Macau in 2012. The announcement comes on the heels of a similar agreement earlier this summer with Taomee Holdings Limited (NYSE: TAOM) to launch Wizard101 in China next year. Read more at https://www.wizard101.com/game/press/taiwan-hong-kong-macau
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Now through October 16th, Wizard101 is celebrating Gear-a-Palooza!
If you like having powerful gear for PvP matches or customizing your Wizard’s total look - then Gear-a-Palooza is going to delight. We're cutting the Crowns prices of Gear, Weapons and Amulets so you can save up to 50% off in the Crown Shop.
On top of the great savings for gear, we're also giving Wizards a Free complete set of Barbarian Gear!
You can also try to win even more fun prizes with the Wizard101 Design Your Own Gear Contest. Read the information on this page to find out more on how to participate!
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Game Developer has announced the Audience Award, encouraging fans to vote for your favorite MMO from Sep 8th until Sep 22nd. Prizes are involved for those who confirm their vote and forward us their validation email. Details to come! |
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Our message boards have been designed to allow players to exchange game information and experiences, and ask questions about the game. We will continue to be diligent in protecting our younger players and if that means that players who feel the need to be violent, inappropriate or predatory cannot play our game, then so be it. |
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KingsIsle Entertainment and Taomee Holdings Limited to Bring Wizard101 to China
General Discussion « Wizard 101 8/18/11 1:50:45 PM
KingsIsle Entertainment, creators of the award-winning online game Wizard101, today announced an agreement with Taomee Holdings Limited (NYSE:TAOM), one of China’s leading children’s entertainment and media companies, to launch Wizard101 in China. |
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Players over the age of 18 who use a valid credit card to purchase a Membership to Wizard101 can opt in to the Open Chat. This chat channel is filtered for profanity. In this channel, when players type their text they will see 3 colors in the chat window: white means 13+ can see it, yellow means only 18+ can see it, and red is completely filtered.
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Welcome to WysteriaWysteria was once a trade post and pleasant enough small town in the Wizard City cluster, not too far away but of little consequence in the overall scheme of things, until a magical incident occurred that caused a crawling vine to grow and completely overrun the town. Players who are level 25 or higher should speak to Merle Ambrose in his tower. He will offer you the quest "To the Registrar". Pigswick Academy; Pigswick Academy is located at the heart of Wysteria and is a rival school to Ravenwood. Inside the walls of this city a very special Magic tournament is about to take place and in your journey to solve the mystery involving the theft of an important school treasure it will be up to you to defend the honor and good name of Ravenwood School of Magical Arts! Pegasus Place: Normally home to a host of pegasus aerie, this street has been overrun by a wave of goblins and hobgoblins, fierce and horrible creatures who escaped to Wysteria by hitching a ride with some unwitting students. They have blocked off the street, run amok and caused considerable damage to buildings, and are storming around, menacing students and residents alike. Tanglewood Way: Tanglewood Way is ruled by the forces of nature. The gates are completely entangled with vines and seemingly are impassible, and two guards stand outside it keeping people away. Near the gate entrance is a crack in the wall that looks large enough to for a Wizard to sneak through...
Click here to learn more....https://www.wizard101.com/game/community/testrealm |
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Accounts are banned for a variety of reasons, which include but are not limited to: a) suspicious credit card use b) exchange of personal information c) egregious chat violations
If you did not receive an email regarding the ban, it could be one of many reasons. a) the email address you have associated with the Wizard101 account is invalid b) the email was sent, however it may have landed in your spam folder c) if you are using Yahoo or AIM/AOL as your email provider, they will often filter your email for you, and emails from our service are frequently blocked by those providers.
Please, do contact our support team via email. They will need a) account name (but not, and never, the password) b) email address associated with the account c) a brief and preferably polite account of the issue as you see it.
You can also cc that email to community@wizard101.com We will resolve this together. |
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Have you seen the new Dragon's Hoard Pack? Wizards everywhere are buzzing with the exclusive ultra rare and epic Dragon items available exclusively through the Dragon's Hoard Pack. From dragon themed housing items, powerful gear and the elusive Bone Dragon Permanent Mount - this pack is making a big stir in Wizard City! Learn more about the Dragon's Hoard Game Card Pack here https://www.wizard101.com/game/dragon-hoard-game-card-pack
Wizards everywhere are buzzing with the exclusive ultra rare and epicDragon items available exclusively through the Dragon's Hoard Pack. From dragon themed housing items, powerful gear and the elusive Bone Dragon Permanent Mount - this pack is making a big stir in Wizard City! Learn more about the Dragon's Hoard Game Card Pack
Have you seen the new Dragon's Hoard Pack?
Wizards everywhere are buzzing with the exclusive ultra rare and epicDragon items available exclusively through the Dragon's Hoard Pack. From dragon themed housing items, powerful gear and the elusive Bone Dragon Permanent Mount - this pack is making a big stir in Wizard City! Learn more about the Dragon's Hoard Game Card Pack |
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Ah yes, our new Star School Auras! These were released in October of 2010. Star School (Auras)
These spells can be purchased with Training Points in Celestia. Hope that helps! For more information, please visit our Game Updates page for October 2011 at https://www.wizard101.com/game/community/updatenotes/october2010 and https://www.wizard101.com/game/community/updatenotes for the most recent updates. |
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Between June 6th 2011 and June 14th 2011, you can adopt some interesting pets! For a cool new video of our pets, visit our YouTube page at http://www.youtube.com/kingsisle |
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Wizard101 has a free to play area that you're invited to enjoy for as long as you want. Where most games limit your free play by time, we limit it by location. If you wish to explore beyond Triton Avenue, you will need to purchase time in the game with a Membership, or individual areas in the game with Crowns. |
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We'd love to help you out, but we can't help you through a third party site such as mmorpg.com.
To get your question answered, please use our support link for technical, billing and account issues.
https://www.wizard101.com/game/contactus
https://www.wizard101.com/game/contactusWe'd love to help you out, but we can't help you through Facebook. To get your question answered, please use our support link for technical issues.
https://www.wizard101.com/game/contactus
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Trinity University Reveals Initial Findings of Wizard101 Research Study
General Discussion « Wizard 101 5/09/11 8:33:46 PM
Trinity University Reveals Initial Findings of Wizard101 Research Study PLANO, Texas (May 9, 2011) -- Communication researchers from Trinity University, in conjunction with online game developer and publisher KingsIsle Entertainment, today revealed initial high-level findings from an extensive anonymous survey of more than 30,000 Wizard101 player volunteers. Conducted in March 2011, the survey focused on intergenerational play within the online game Wizard101 and asked questions regarding online play habits and opinions related to families playing the game together. Key findings:
Read more results at the official press release: https://www.wizard101.com/game/announcements/2011may09 |
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Mysterious Musical Artist Composes Soundtrack for New Wizard101 World
General Discussion « Wizard 101 5/03/11 11:30:42 AM
We are proud to announce that the soundtrack for our upcoming expansion world, Wintertusk, was composed by one of the hottest young musical talents in the entertainment industry. Over the course of several weeks we will provide hints about the composer’s identity, culminating in a final reveal timed to Wintertusk’s launch later this spring.
"This is a cool idea, because our mystery composer has a huge name in the music business but has never created music for a video game,” said J. Todd Coleman, vice president and creative director of Wizard101. “I’m really impressed by this artist's adaptability and talent. I think our players are going to be very surprised and totally blown-away." To create the soundtrack for Wintertusk, the mystery artist composed seven original pieces of music, each representing a different facet of the upcoming epic storyline. Additional information about the world of Wintertusk can be found at https://www.wizard101.com/game/april2011. Wintertusk continues the storyline that began in the icy world of Grizzlehiem, offering a variety of challenges for accomplished Wizards and fantastic rewards such as new spells, high-level pets and exclusive loot. For lower-level players the expansion brings back the underwater realm of Crab Alley, continuing the story of the Crab King, newly returned from his musical world tour.
Look for hints on who our Mystery Composer might be here: https://www.wizard101.com/game/promotions/mysterycomposer
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Horrible Customer Service and no willing to play this game any more
General Discussion « Wizard 101 4/25/11 12:50:29 PM
Originally posted by Greg2005NY Here is a complete list of the items he received during the two separate visits to Lord Nightshade's Chest. One at 9:52am and again at 10:22 am on the same day. It only takes less than a second to press the button to roll for the loot, and the item received is displayed after each roll. Lord Nightshade has the chance to drop a rare pet that is very sought after, however it is not a guaranteed drop. It is clear that the player used the Second Chance Chest 20 times on the first visit, then returned and tried another 22 times on the second visit.
4/19/2011 9:52 Elven Pendant
4/19/2011 9:52 Fine Jade Ring
4/19/2011 9:52 Nightshade's Bones
4/19/2011 9:52 Lord Nightshade's Cloak
4/19/2011 9:52 Reaper's Athame
4/19/2011 9:52 Nightshade's Hood
4/19/2011 9:52 Fine Jade Ring
4/19/2011 9:52 Elven Pendant
4/19/2011 9:52 Trollskin Boots
4/19/2011 9:52 Trollskin Boots
4/19/2011 9:52 Lord Nightshade's Robe
4/19/2011 9:52 Lord Nightshade's Boots
4/19/2011 9:52 Reaper's Athame
4/19/2011 9:52 Elven Pendant
4/19/2011 9:52 Helm of Nightmares
4/19/2011 9:52 Trollskin Boots
4/19/2011 9:52 Fine Jade Ring
4/19/2011 9:52 Blue Banshee
4/19/2011 9:52 Trollskin Boots
4/19/2011 9:52 Elven Pendant
4/19/2011 9:52 Fine Jade Ring
4/19/2011 9:52 Helm of Nightmares
4/19/2011 10:22 Helm of Nightmares
4/19/2011 10:22 Reaper's Athame
4/19/2011 10:22 Nightshade's Hood
4/19/2011 10:22 Trollskin Boots
4/19/2011 10:22 Helm of Nightmares
4/19/2011 10:22 Reaper's Athame
4/19/2011 10:22 Fine Jade Ring
4/19/2011 10:22 Reaper's Athame
4/19/2011 10:22 Reaper's Athame
4/19/2011 10:22 Dark Wood Crate
4/19/2011 10:22 Nightshade's Cowl
4/19/2011 10:22 Helm of Nightmares
4/19/2011 10:22 Trollskin Boots
4/19/2011 10:22 Branded Footguards
4/19/2011 10:22 Fine Jade Ring
4/19/2011 10:22 Elven Pendant
4/19/2011 10:22 Lord Nightshade's Cloak
4/19/2011 10:22 Reaper's Athame
4/19/2011 10:22 Helm of Nightmares
4/19/2011 10:22 Nightshade's Bones
4/19/2011 9:52 Elven Pendant
4/19/2011 9:52 Fine Jade Ring 4/19/2011 9:52 Nightshade's Bones 4/19/2011 9:52 Lord Nightshade's Cloak 4/19/2011 9:52 Reaper's Athame 4/19/2011 9:52 Nightshade's Hood 4/19/2011 9:52 Fine Jade Ring 4/19/2011 9:52 Elven Pendant 4/19/2011 9:52 Trollskin Boots 4/19/2011 9:52 Trollskin Boots 4/19/2011 9:52 Lord Nightshade's Robe 4/19/2011 9:52 Lord Nightshade's Boots 4/19/2011 9:52 Reaper's Athame 4/19/2011 9:52 Elven Pendant 4/19/2011 9:52 Helm of Nightmares 4/19/2011 9:52 Trollskin Boots 4/19/2011 9:52 Fine Jade Ring 4/19/2011 9:52 Blue Banshee 4/19/2011 9:52 Trollskin Boots 4/19/2011 9:52 Elven Pendant 4/19/2011 9:52 Fine Jade Ring 4/19/2011 9:52 Helm of Nightmares 4/19/2011 10:22 Helm of Nightmares 4/19/2011 10:22 Reaper's Athame 4/19/2011 10:22 Nightshade's Hood 4/19/2011 10:22 Trollskin Boots 4/19/2011 10:22 Helm of Nightmares 4/19/2011 10:22 Reaper's Athame 4/19/2011 10:22 Fine Jade Ring 4/19/2011 10:22 Reaper's Athame 4/19/2011 10:22 Reaper's Athame 4/19/2011 10:22 Dark Wood Crate 4/19/2011 10:22 Nightshade's Cowl 4/19/2011 10:22 Helm of Nightmares 4/19/2011 10:22 Trollskin Boots 4/19/2011 10:22 Branded Footguards 4/19/2011 10:22 Fine Jade Ring 4/19/2011 10:22 Elven Pendant 4/19/2011 10:22 Lord Nightshade's Cloak 4/19/2011 10:22 Reaper's Athame 4/19/2011 10:22 Helm of Nightmares 4/19/2011 10:22 Nightshade's Bones Again, I'm sorry you did not receive the resolution you had hoped for, however we still hold to our policy of not refunding real or virtual currency for in-game purchases. |
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Horrible Customer Service and no willing to play this game any more
General Discussion « Wizard 101 4/25/11 12:09:33 PM
sumdumguy1 When you report someone, or you are reported, a message is sent directly to Mr Lincoln that includes the chat logs of everything that was said before and after that report. If you did receive this email, feel free to forward it to community@wizard101.com and we will investigate.
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