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All Posts by rap87

All Posts by rap87

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9 posts found
Damn, so bored.  Stopped playing WoW after years, but definitely bored with no MMO to play...just done the Wow raiding grind for awhile.  There's nothing much out though.  Was hoping for EQ Next or perhaps trying this out soon.  Grr !
I noticed that on this site it still says 2013, which is exciting since EQ Next isn't anywhere on the horizon anytime soon and we don't have much else to try that's a different mold of MMO, but after doing some browsing I see they announced Spring 2014?  Is this the deal?  Damn?  

I defiantly agree with Centin here, anyhow here is the email I received from Funcom.  It looks like they decided to reverse the charges, which is nice.  I wish however the tech support guy didn't give me the impression that this was "not likely" to happen.  Otherwise I woulddn't have had to order a new bank card for having my bank reverse it....If, this person didn't give me that impression, and I got this email within two days, I wouldn't have thought anything negative about Funcom.  I would suggest though that you remove credit card information from accounts not active in more than 3 months like suggested. 



Thank you for Contacting Funcom Customer Support! 
I have refunded the charge of $14.99 that was placed on your card. You 
will see this refund in the next 5-7 business days return to your form 
of payment. We do apologize for any issues and I also removed payment 
information so that if someone was able to access your account in the 
future, that the card can not be charged. Please make sure to update 
your password further in the future. 
Reply to this email for further assistance if needed. Thanks. 
GM-Jaestar - Kristie Jordan 
Customer Satisfaction Representative 
Originally posted by ramalhosa
Originally posted by nolf
Originally posted by ramalhosa

well i'm no fan of funcom or any company, like they all have much more money than us and for them the  15$ is nothing...

Here's the problem with that particular line of logic.

These comanies have CC info for tens/hundreds of thousands of accounts.  A company could very well pull this en masse and get a SUBSTANTIAL amount of money, hoping that the individual would go "Oh well, its only 15 bucks. Lesson learned."  Even if a large portion fought it and got their bank to reverse the charges, they could be counting on some not going to the trouble over $14.99.

I am in NO WAY saying that funcom in this instance is indeed guilty of anything suspect (I have never had dealings with them and would not make baseless accusations), but vigilance against such activity is a must in this business.

It's not like this kind of theft hasn't happened before in our genre.

 You could at least read more than the introdutory line before post, if you do you will see that i was putting someone nor the client nor the company as guilty, atherwise i did defenc the company policie, like i own a company too, and i don't give refund for nothing until confirmed.


And OP if you give them time to look at it, it dont take a lot of time, it is easy as see from where is the IP for example. Like they are all regional, if it was from like you say internal from the Funcom, it should log in from there country that i think to remember is north europe, Sweden i think, and i believe you re not from there.

BTW the point is if you are let's say from US NY, and the ip logged in was from let's say brasil, it wasn't you almost for sure, but even like that and they responce well you could had selled youre account for example on ebay, so it is really hard to find out.

But if it was a mistake from funcom, there should be a lot of ppl complaining, it not happen to one person only, and btw didn't you got the email saying youre acount had been activate and you purchase of game time was aproved???

Nope, I never got an email in my inbox telling me that my account was activated and ready to go.  I noticed this from checking my bank account's website.  And it does seem like at least 1 or 2 people have popped in this thread noticing that this happened to them too, or almost happened as was the case above...

Originally posted by FC-Famine

Indeed, but in reference you have less or more to fear account compromises over time with various other games. Thus, policies are a bit different when it comes to character restoration depending on the game. In most cases however, they are the same and we do restored hacked accounts unless something else is funky.

I can understand the frustration for sure. I mean, I don't think anyone is saying your wrong in cases like these. They are more about facts than anything else. I can tell you just from personal experience that anyone will say anything to avoid punishment. I think you can see that from your own gaming experience, everyone is innocent and no one is guilty. However, the GM's still try to be fair when possible and look at all the facts.

But like I said, I'll be happy to look into it further for you. Even if you don't play again, we should be able to find some middle ground in the long run. But if not, I'll make a note of this case to the CS Manager in order to gain some valued feedback in order to improve the process if possible.

I can understand this and unfortunately the "Thomas Hobbes" view of the world certailny supports that.  However, if I am telling the truth, there is no way in my power to access your systems and compare the IP address to the known IP addresses of my personal computers to prove that, that is what happened.  I would need Funcom's effort in this manner.  

Now, I'm aware that something like that could take up valuable man hours, which is why, maybe dividing 14.99 over the coures of 31 days could give you the figure you could charge for "cases" such as these only.  Which, me being a reasonable man could accept and see we are just in a rock and a hard place and that is the only fair thing to do in such a situation. 

However, none of these options or equitable solutions were presented, it was basically, since you can't prove this isn't you, eat the 14.99, which again you would have to believe my story, but if its true, just doesn't set well with me cause I'm like how in the world did this happen!

If, I took the "Thomas Hobbes" view of your company, I could say that, someone could review accounts, see ones that have Billing information still saved, activate them, and have one of their employees log in from some IP other than one owned by Funcom, and then tell the customer to prove that it wasn't him?  Not saying your doing this, but if looking at the most base motives on eithier side thats what your left with I suppose.

Originally posted by FC-Famine
Originally posted by rap87

Whelp, part of being fair and equitable is being able to see both sides of the equation.  Funcom here is only seeing the side that supports $'s in their pocket.  A customer is calling within 1 day of this charge being made and making a complaint about unauthorized charge...the timing of this should help the customer's case.  Also, in being able to see your side, if you saw mine we might have been able to say alright we'll charge you $1.5, or something like that.  1 day of logging in for who knows what time doesn't justify a months sub, especially when the authorization is contested.

It's a difficult issue for sure, but it hurts us in the long run because we have to be fair as well consistent with our policies. Not having you for a customer does more damage than a 1-time payment in that regard. It's hard to stand on that side and say, "supports $'s in their pocket".

On the one day of logging is really where the consistency has to kick in. Looking at it from our side for a moment, we don't offer that type of subscription plan to everyone else. The reason it wasn't an option is because it's not an option for everyone else. You have to remember, where does it end after you? But on the otherhand, I do understand your concern there. If you didn't log in, then who did? That's what's going through the GM's mind most of all I think. Again, moving back to our side there, it's not uncommon for people to trade their accounts away, let friends use them and all of that jive. So in return, it's hard to come to a conclusion on what really happen, even after seeing IP logins.

I'm not trying to point fingers here. I'm just trying to shed some light on why you got the result you received to better help you understand the result. There are many conclusions to consider that neither side, you as the customer, or us as the provider can conclude. It doesn't mean we are intentionally trying to move you away from the game because as above, it does more damage than good.

If there is anything I can do for you, hit me up with a PM and I'll surely look into it further. Or better yet, toss me some feedback on how we can improve the policy better. I'll ensure it gets somewhere, preferably the CS department.


Well, again your going to have to take me at my word here.  But I played AOC just after the starting zones and found I liked that, but found the game boring after it lost its story line quest immersion and I left.  I never even played the game during any of the expansions.  I canceled my sub and left my info in my account information.  I have not shared my info with any of my friends as none of them play this game, and I never "bought gold" or anything of the sort when I played the game to possibly infect my computer with any sort of "password stealer" .  I also have had not thought of, or visited any site to do with this game in 7 months, and the client isn't on any of my computers.

So, with all that being said, this issue certainly has blindsighted me, and from what I can tell I have done nothing to derseve a 15 dollar charge.  I currently play WoW and lead a 10 man guild.  Say what you will about Blizzard, but in the instances I had my account hacked before I got an authenticator, never did I once get a reply to the effect of too bad we won't help you, account security is your problem.  I always had my items returned to me in short order.  They also had a process of shutting down your account if they noticed "funky ip addresses" .  Now thats customer service, I find it hard to believe your customer service person couldn't compar the last known IP address I used 7 months ago, with what they saw log in.  

The only mmos in the future that are on my mind are SWtoR and maybe Rift, but the Social Aspect of running a 10 man guild has got me firmly embedded in WoW atm, and I might only have time to play another mmo on the side and it will probably be the AAA title SWtoR, if any.  WIth that being said, this game never crossed my mind....this reactivation fee is completely out of left field, and I had the charge reversed on principle.  I may have been interested in an MMO you guys might try coming out with in the future, but if this is your general "philosophy", its hard to agree with it.  Again I point to Blizzard and how they handle restoring accounts when hacks happen.

Whelp, part of being fair and equitable is being able to see both sides of the equation.  Funcom here is only seeing the side that supports $'s in their pocket.  A customer is calling within 1 day of this charge being made and making a complaint about unauthorized charge...the timing of this should help the customer's case.  Also, in being able to see your side, if you saw mine we might have been able to say alright we'll charge you $1.5, or something like that.  1 day of logging in for who knows what time doesn't justify a months sub, especially when the authorization is contested.

Whelp the bank just reversed the charge, but I'll let ya'll know how the higher up at Funcom decideds to respond to the email, I'm sure its a "too bad" response to.  I've heard of billing fiasco's in other MMO's, and honestly if AoC is a sinking ship, why not just charge everyones old account with a Credit Card, and just say the person didn't change their password.

Guys, if you have a canceled account from AoC  and you left your payment method in tact, make sure to go remove it.  I noticed today my account was charged by Funcom, and I haven't played AoC nor had its client on any of my computers for 7 months.  I tried getting in contact with customer service and the conversation is below.  Basically the gist is, your password wasn't changed, so thanks for your 15 bucks.  This is just maddenning, there is no chance in any way shape or form that I authorized this charge and yet they are wanting to keep the 15 bucks....horrible customer service.



Thank you and we will be with you shortly.
(08:20:06 PM GMT) Me: I noticed my bank account was charged a sub fee. I do not play this game, and I have not reactivated it....What is going on?
(08:21:51 PM GMT) Pooyan has entered the chat.
(08:22:06 PM GMT) Pooyan: Hello, one moment while I check please
(08:22:38 PM GMT) Pooyan: The account is active and it shows that you logged in on February 11th
(08:22:57 PM GMT) Me: Its not on any of my computers
(08:23:17 PM GMT) Me: Never logged into it, I'm a guild leader in WoW atm and I've no time for this game...
(08:24:14 PM GMT) Me: I just deleted my bank information and recanceled this, but yeah, defiantly did not reactivate it.
(08:26:00 PM GMT) Pooyan: I do apologize but Sedarius was online then, as such I cannot refund the charge.
(08:26:44 PM GMT) Me: Well, someone has broken into your system and reactivated my account. The game is not on any of my computers or on any of the ip addresses I had ever used to log into this game
(08:26:56 PM GMT) Me: I haven't played or thought about this game in months
(08:28:45 PM GMT) Me: Let me speak to someone else then, this is ridocolous. Its not my responsibility for the security of your databases. As I've said the game nor anything associated with this game is on any of computers. There is no way I activated the account.
(08:30:05 PM GMT) Pooyan: If you wish to complain you can send an e-mail to The passwords have not even been changed so I doubt a manager will refund the charge. I do apologize, but players are indeed responsible for the security of their accounts.
(08:30:57 PM GMT) Me: How am I responsible for the security of my account I cancled this account 7 months ago and haven't logged in or had anything too do with the game 
(08:32:06 PM GMT) Me: I've never had any MMO just mysteriously reactivate, and if you have any sort of IP trackign you would see its not from any registered computer I ever logged in with or edited my account on. Blizzard can tell this sort of thing
(08:34:11 PM GMT) Pooyan: We do, anytime someone changes a password, the IP is recorded. Unfortunately the password has never been changed so we have no different IP.
(08:34:48 PM GMT) Me: How about the IP the character logged in with?
(08:35:01 PM GMT) Me: Cause Its not on any of my computers your client
(08:35:47 PM GMT) Me: Theres nothing to say a hacker needs to change the PW to get whatever he wants, in WoW they customarily log in and steal all your crap, someone can do that rather quickly withotu ever toughing a PW
(08:36:59 PM GMT) Pooyan: I cannot issue a refund as you have logged in and there is no proof of a hack. If you wish to pursue this, feel free to send the e-mail. 
(08:40:53 PM GMT) Me: The "Account" has logged in, With this sort of thing theres nothing to say ya'll didn't activate my account and just not change my password for free money as this MMO isn't exactly a premier mmo. I will be screenshoting this and sending to and I will also be calling my Credit Card for a Refund, this is horrible Customer Service.
(08:41:07 PM GMT) Me: Nor will I ever play any Funcom game in the future, thanks for nothing
(08:42:02 PM GMT) Pooyan has closed the chat session. If you still need help, please don't hesitate to contact us again.

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