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All Posts by FC-Famine

All Posts by FC-Famine

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264 posts found
Originally posted by Gorilla

Well glad you enjoyed it so much but even Funcom would disagree with some of your positive observations. (Having acknowledged that some things are 'place holders' and pretty lacking). Still I guess you acknowledged that you are biased :) 

 

Edit: I should add I am still on the fence with this one but qdos for FC for a different setting and trying some different mechancics too.

True, some are and will be improved. And yes, we are trying something a bit different in terms of setting etc. Obviously, it's not easy making an MMO nor pleasing everyone. Thanks for the writeup.

Originally posted by Tomosuke

Funcom I'm watching you, you better fix this :3

 

And we are watching you...for your feedback that is. Thanks for the constructive review.

Good writeup, thanks!

Thanks for the constructive post on what you thought about the game. Although we won't be able to please everyone, it will be interesting to see what you think when more content becomes available.

Awesome review, thanks for putting it together.

Depends on the type of player really. Complex can be fun, but also boring. The same could be said about simple.

It's always a debate much like it has been in art and music like with Nirvana to the Beatles.

I can't win, but I want to join the fun! Here is one from a random player submission I loved.

 



I play MUD's when not playing MMO's or I play other genre of games that rock in my opinion like Street Fighter (toss me a PM if you want to play on XBOX Live).

Outside of games, I'm pretty country having lived in North Carolina (Funcom US Offices) all my live, minus a short stop in Oslo, Norway. Thus, I love to fish during my summer days at the lake where I have a boat and Jet Ski's.

I think it depends on what you consider innovative? I mean, some define innovative as taking an existing idea and making it better. Others may consider it as more or less invention where it's a completely new idea.

When you talk about taking something existing and making it better, then most try to take that approach. The main reason for that is because invention is hard to pull off in a game sense. Good example would be a entirely new approach to your user interface. Although it may be something entirely new, the concept may be so unfamilar or foreign to the player because they played MMO's that had similar user interfaces that it actually is unattractive where they don't play the game. Thus, taking an existing idea, making it better can sometimes be a good option to helping keep things on track while being in term, innovative.

One of the things I've noticed over the years is that sometimes innovative approaches are not innovative enough for players to take notice. Game Designers pride on the fine details of their creations when sometimes those fine details are not examined enough by the players who play their games. Using the user interface example again, many players will simply judge the user interface by how it looks rather than how it actually functions at first glance. The innovative aspects of that system may not just be in the looks, but rather in the functionality (the fine details of the system).

But as above, I think it really depends on what you define terms into overall. I'm super oldschool from the MUD days and I've seen a lot of things in my time.

Heya,

I just wanted to mention that your post was not deleted from the forums, it was closed - http://forums.ageofconan.com/showthread.php?t=239612

We do not delete threads from the forums. We may move them to a moderated section depending on the case. Your issue however, like many others relating to private account matters from customer services, are always closed on the official forums. The reason for this is because customer service does not provide in-game or account related support on the official forums. We instead, close threads on support related issues like those to direct matters to support directly. Otherwise, it would just turn into a big venting thread where no resolution can be found other than others chiming in with assumptions from one side of the story (as stated in the forum rules).

I will take a look at this matter tomorrow morning and see what I can do. I did see your emails on the issue and it does seem the policy is to verfy a mistake happened. In this case, the verification of a mistake happening cannot be proven as it was due to lag. Timestamp wise, it's hard to detect lag if they are like it was said, one after the other. However, I can't see why we couldn't assist more with the refund if it's in your inbox either. I will surely check on that because if it's in your inbox, it shouldn't be character bound unless you went and picked up the items on your other character and soul bound them and it was not clarified from our end that's why we can't assist there.

I'll poke ya with your ticket on my findings for you tomorrow EST time.

I support this thread! ;)

Originally posted by Zeblade

Well it does happen with Funcom. I had the same thing happen. I happened to have the EMAIL of my Cancel and yet they started billing me a few months later. My bank was to happy to make sure I got my refund. And the person I talked to..lol EMAIL helped. See what helped me was there was no hack yet I was getting billed and NO ONE every logged into the game. So they new it was their fault.

So OP if you got billed and there was someone logged in and playing and NO password was changed how can FUNCOM know it was not you? You CANT blame them for something like this. I could for no one ever logged in. Sorry

Yepyep, if there is a mistake on our end, we will fix it. Thanks for bringing in that example.

Indeed, but in reference you have less or more to fear account compromises over time with various other games. Thus, policies are a bit different when it comes to character restoration depending on the game. In most cases however, they are the same and we do restored hacked accounts unless something else is funky.

I can understand the frustration for sure. I mean, I don't think anyone is saying your wrong in cases like these. They are more about facts than anything else. I can tell you just from personal experience that anyone will say anything to avoid punishment. I think you can see that from your own gaming experience, everyone is innocent and no one is guilty. However, the GM's still try to be fair when possible and look at all the facts.

But like I said, I'll be happy to look into it further for you. Even if you don't play again, we should be able to find some middle ground in the long run. But if not, I'll make a note of this case to the CS Manager in order to gain some valued feedback in order to improve the process if possible.

Originally posted by rap87

Whelp, part of being fair and equitable is being able to see both sides of the equation.  Funcom here is only seeing the side that supports $'s in their pocket.  A customer is calling within 1 day of this charge being made and making a complaint about unauthorized charge...the timing of this should help the customer's case.  Also, in being able to see your side, if you saw mine we might have been able to say alright we'll charge you $1.5, or something like that.  1 day of logging in for who knows what time doesn't justify a months sub, especially when the authorization is contested.

It's a difficult issue for sure and I can relate to issues like these, but it hurts us in the long run because we have to be fair as well consistent with our policies. Not having you for a customer does more damage than a 1-time payment in that regard. It's hard to stand on that side and say, "supports $'s in their pocket".

On the logging is really where the consistency has to kick in. Looking at it from our side for a moment, we don't offer that type of subscription plan to everyone else. The reason it wasn't an option is because it's not an option for everyone else. You have to remember, where does it end after you? But on the otherhand, I do understand your concern there. If you didn't log in, then who did? That's what's going through the GM's mind most of all I think. Again, moving back to our side there, it's not uncommon for people to trade their accounts away, let friends use them and all of that jive. So in return, it's hard to come to a conclusion on what really happen, even after seeing IP logins.

I'm not trying to point fingers here. I'm just trying to shed some light on why you got the result you received to better help you understand the result. There are many conclusions to consider that neither side, you as the customer, or us as the provider can conclude. It doesn't mean we are intentionally trying to move you away from the game because as above, it does more damage than good.

If there is anything I can do for you, hit me up with a PM and I'll surely look into it further. Or better yet, toss me some feedback on how we can improve the policy better. I'll ensure it gets somewhere, preferably the CS department.

Oh, I guess you did speak to someone afterall.

It's really hard to say. I mean, you have to look at this from our point of view.

  1. Someone reactivated your account.
  2. Someone logged into the game with your account.
From our standpoint, it's hard to determine what happened outside of those 2 points mentioned above. The chances that someone compromised the database to log into your account for 1 day doesn't add up unless your account was compromised all together. In that case, we can surely do some more research into the matter and see if someone actually did compromise your account from something on your end. But, we do have good security on all accounts. The chances of someone being able to guess your user/pass is pretty much impossible unless said account details was handed out by yourself (i.g.: gave account details to a friend) or gained maliciously through a third-party program (i.e. hacking program).
 
In short, it's hard in cases like these because we can't tell who logged into your account. You could have done it and decided not to play anymore, or you gave your account to someone else and forgot to remove your billing information etc. In cases where compromised accounts can be proven, where someone attained your account information maliciously is when we can really help repair the damage.
 
Hope this helps!

Log into the account page and click on the "Live Chat" icon. You can talk with a customer service representative fairly quickly. It's open 24-7 and all that goodness.

Alternatively, you can email support at account@ageofconan.com

 

Cheers!

Indeed, too much innovation will leave you with a game and no players. As someone mentioned, there has been a lot of tweeks to the wheel. But, it's the wheel everyone is seeking. If you buy a game and get a piece of wood, then you may be disappointed. It's not what you were looking for and everything feels well -- funny.

It's something a lot of MUD developers faced in the 90's. Many developers were doing crazy innovative things with MUDs. However, their numbers were very small because everything felt so foreign to the players that played MUDs. There was too much innovation -- change -- and things got crazy.

If you ever fall into those discussions about how to do things right. It's mainly because things are done wrong in someones mind. What exactly is right, is what's already been accepted in one players mind. The right thing is not always about being right or wrong -- it's about what's accepted AS right. Acceptance goes hand-and-hand with what's familiar and or proven to be right. Then changing something that's consider right in order to be more innovative (i.e.: taking a different approach to combat for example) could lead you to many discussions on how things are wrong.

Just my 2 cents!

It sounds like the card was flagged for being a fraud. You may have to wait until Monday in order to receive some assistance on that issue. We do offer 24-7 support, but normal GM's will not be able to assist as much on cases where the card may be stolen or being rejected by the bank as a stolen/fraud card. Thus, I would try to see what happens on Monday via email support. If nothing does happen, try live chat again and see if you can get some assistance on the progress.

In most cases where it was just incorrect information, you should be able to correct the info with a fraud specialist. Then everything should be back to normal. :)

If I had the chance to make a sandbox game then I certainly would include SOME degree of direction. However, it would be an option for those who need direction in order to find interesting things to do in-game. I say this because even though the sandbox element is very open in it's core, many players still become bored or lost when it comes to finding things to do. Thus, the direction would act as a supporting role to giving players a push in the right direction that could lead to more open ended content that's true to the sandbox nature. Sort of like a sandbox system on training wheels.

One of the biggest problems I've seen in sandbox games is a lot of freedom and mindsets that are anti-directional. Although you want that open ended feel, you also need to teach players what paths are available to them or even how they can create their own paths. It's important to at least have that direction in the game because it can be very confusing for new users when they first come to the game compared to experience players rolling alts.

Additional rules I would like to see is total FFA with semi-looting or item destructional systems based on some sort of open ended faction system created by the community. The dominate forces of the game would become the dominate factions where you could choose to join one of their factions on character creation for that specific server or shard. As the factions become destroyed and replaced, so would the factions when you create your new characters. Then the factions themselves would be hard-capped at 3 to 5 like how the top political parties are in the USA.

That's all I have for now.

Originally posted by Talin

One key area I think is missing is the addition of social-based activities outside of combat. Concepts such as gambling (allowing characters to sit down at a tavern and play dice, cards, darts, etc with their hard earned gold), tournaments (jousting, archery, etc), performance that provides benefits/amusement (remember SWG's dancing/musician system), and other non-combat reasons/mechanisms to encourage social interaction.

Add in some type of farming/pet raising/etc system that encourages periodic (but not necessarily extensive) logging in to maintain/grow something in conjunction with a robust crafting system.

Look at what people love about social online games and integrate them into a MMO to provide an ever deeper experience that transcends dungeon crawling and dragon slaying (while also including those, of course!).

 

I might help to know that things like gambling or activities that lead to gambling can cause serious issues for the developer or publisher due to the laws around the world. It can also increase the rating applied to the game and cause more conflict on who can purchase and play your games. This applies for all major gaming markets around the world that have certain restrictions and guidelines on the type of content in games.

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