Originally posted by templarga

 Now IF you have gone to the registration site and signed up for early access and were CHARGED $5 by Funcom and you DID NOT get in the early access, then you have a complaint. I would recommend you contacting Funcom and/or your bank and getting it resolved.

However, I believe 99% of you complaining about this believed that you were guaranteed a spot in the early access because you pre-ordered and failed to understand that it was a separate registration process.

I think your 99% estimate is too generous to FunCom. The client distribution system they chose (Solid State Networks torrent-hybrid)  failed miserably for many of us.  Yes I know how to use a computer, configure torrents, firewalls and port forward routers. I even know how to run a packet sniffer, do route tracing, check my  ISP for performance and traffic shaping.

FunComs response to my support queary  was to "try downloading during off-peak hours" and "check with your ISP" (gotta love the old standby of its not us its your ISP). My reply was "I have been downloading for over 72hrs and I have only received 10% of the game client, ...so when are these off-peak hours?"

here is FunCom Support Staffs final reply:

Hello,

We are sorry your are experiencing trouble with slow download time with
the client.  You have to understand that there are huge amounts of
players just like you experiencing the same issue as you.  This is
largely due to the high number of players downloading the client.

We see you have done everything to make sure it is not your fault for
the slow download.  We unfortunately will be unable to assist you
because we have no direct control over the client itself.

The best we can say is to look on the forums and see if any one has
found a way to speed up the load time.

Thank you for your patience. Have a good day!
-- 
Regards,

GM Womba
Funcom Customer Support Associate

Kinda speaks for itself. But much more honest and straight forward than any official comment on the AoC forums.

I am a FunCom customer, I played Anarchy Online for more than 5 years. I am used to their poor support, and lack of any statement or comments when they have severe issues. I am used to them saying one thing and doing another (any long time AO Vet will know the classic Gaute quote "There will be no camping in Shadowlands!") I watched FunCom "drop the ball" many times over the years. And after the Open Beta and now the handling of  the "Head Start / Early Access" I can say I am glad I was optimistic but careful, I put the minimum deposit on the Age of Conan Collectors Edition.  I may or may not pick up a copy of the game, but it certainly won't be the CE and it may not be anytime soon.

Call me a glutton for punishment by I am actually hoping FunCom's next title "The Secret World" is handled much better than Conan has been (last I heard Gaute was not in charge of its development).

 So maybe today AoC forum is full of  "I am sueing cause I didnt get in Early Acess", yesterday posts were much more legit and hint at serious problems with the comming launch