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Runes of Magic: 2011 Re-Review
News & Features Discussion « General Discussion
7/06/11 9:01:27 AM
ROM customer service is basically not operational. I paid some real money to up my gears. However, my gear bonus spec is not added to my toon. I reported that problem and send some reminders for 8 months without seeing any resolutions.
It is also true that the support loves to close the ticket without resolving the problem. I suspect that the customer service is meassured against how quickly they can close the ticket.
It also seems that ROM can't really balance the characters very well. After I have invested more than a thousand US dollars into this game, ROM made my character totally irrelevant. A lot of players in the game either quit or rebuild a more powerful class. After they have spent many months building up that class, ROM makes that class irrelevant again.
Honestly, I think ROM is too desperate for money. It doesn't focus on player's experience. As long as they think you will pay, they are happy. Personally, I stop paying for this game. I guess it is alright game if you keep to your discipline and play it for free. Just remember not to be tempted to pay.
Just my 2 cents advice.