3 letters: S O E
that pretty much sums it up.
also, graphics rant: the graphics are total garbage. people that think it looks good have low standards and bad taste
older games look better than it. strong art direction > technology
gabe of penny arcade put it nicely, he said the graphics looked like it was done by mathematicians rather than artists. (followed by john smedley of SOE throwing a tantrum over the comment)
and it's funny that the tech is also what helped turn away so many players. people still have trouble running the game 5 years later lol