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All Posts by evianwater

All Posts by evianwater

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294 posts found
They need to just shut down the damn game if they're gonna keep doing this..say "come back in a few weeks, we'll give you two months free, sorry for the mistake"
Originally posted by kaludytk
Originally posted by Nihilist
Originally posted by kaludytk

game has been in early access for less than 48 hours and people are talking about a refund because of launch errors. irritating? yes. expected? yes. refund? no.


it will all get sorted out....this must be the first MMO for a lot of you.


This isn't 2004, believe it or not this isn't a niche genre anymore and people actually expect quality products especially when they are Pay2Play. Of the AAA mmos released in that last 2-3 years there have been login issues, but the difference is that this is a RELAUNCH, its the company's SECOND/THIRD MMO, and those other games had devs that actually communicated with their customers.

Also most games that have login issues clearly indicate what the problem is, not give random error codes or ask people to play Roulette with the login screen.


I don't care if this will get sorted out eventually. I work full time, now is when I have time to play. I paid for access, I should get it. Maybe if this was 10 years ago and I was unemployed and living in my moms basement I wouldn't care as much.

Unlike fanbots I value my time. If SE thinks its ok to waste it and not even put up a twitter post then they deserve every cancellation they get.


I work full time too and go to school while taking care of two daughters. want a cookie? You're not special. You're not the only one who has stuff to do.

What you did is preorder the game for early access just like I did....and unless you got shafted, then you have not paid for anything yet. 

Wrong : Early Access was included as part of your purchase. You purchased Early access just as much as you purchased the game itself. It's part of the product because it was advertised as part of the product. Imagine paying for a collector's edition with physical items, but one of the items you got in the CE was broken...that wasn't just some free fluff that you didn't pay for.


Best analogy I can give.

Originally posted by kaludytk
Originally posted by Aori
Originally posted by kaludytk

game has been in early access for less than 48 hours and people are talking about a refund because of launch errors. irritating? yes. expected? yes. refund? no.


it will all get sorted out....this must be the first MMO for a lot of you.

What about the people who are getting the client crashes every time they exit or enter a new zone? Do they deserve a refund?

I guess you just assumed that everything was perfect for me. I can assure you it is not. Personally I have not been able to play for about 17 hours now and when I was in, I was plagued by the instance errors. 

My point is that this happens with nearly every new MMO release. This large amount of players is not anticipated and it creates problems that were masked before. Its not even a full two days  into EARLY access. I am just as frustrated as everyone else but i'm not going to ask for a refund and lose my mind because of it.

This does not happen with every MMO actually. Not since 2004. The only MMO you can excuse was WoW (but their launch was so bad it still wasn't excused).


Que times are expected, extended maintenance is expected. What is happening with not unacceptable. They've made *huge* errors in judgement, but we're left to speculate on what they are because they're not saying shit. Most of the playerbase cannot play, and before when they could the game had game-breaking bugs anyway that cut off half the game (It's insanely instance based..and instances have been broken largely since phase 4 )

They screwed themselves by not actually having a friggin stress test. You don't stress test less then a week before your "launch" that's just dumb.


And the awesome thing is on this thread, I just looked down and there's a "Pre-order now and get these bonuses!" advertisement for FFXIV

Is anything even fixed ? I know most of us can't even play right now, but I haven't heard from anyone who's actually been able to get into the little niche club SE has created. Are instances working ? Or is it still a crapshoot ? 


All of this is absurd, and no..this is not "just another mmo launch" anymore. There's been more downtime then uptime from the start of Phase 4 till now, especially when you include the time when the game was up but instances werent working, or now when most people can't play (I consider this indefinitely down atm)

When they said OB would start on the 17th I thought it was a joke. Now everyone is seeing why that was so damn crazy. You had game-breaking bugs pop up in OB that hadn't in phase 3...and you gave yourself 5 days to fix it.


Now the same problems are still in EA, and they're being compounded. Release should have been pushed to September and this should be extended Open Beta right now.


SWTOR and Rift showed what lengthy OBs can do to fix major problems with server stress. FFXIV is showing what happens when you rush your product out just because the hype train is good.

Originally posted by Kookid

I did play phase 4, and I am not trying to make up excuses for SE, I myself am pissed off because of SE.


During Phase 4 I did not have any problems logging in, or getting into instances at any point (The maintenance times was not an issue, it was beta phase 4 after all)


I am trying to let you know that SE could be lying about its failure to prevent DoS attacks.

Phase 4 maintenance was BECAUSE of issues with instances (the same thing they're having problems with now) They claimed to have fixed it before EA


The difference between Phase 4 and EA ? They removed the error code for Instances and just didnt let you in them. They removed the 9000 error code and decimated access to the game.


This isn't some silly coverup. It's SE showing they have no idea what the hell they're doing. They put together a great game, and now stabillity is becoming a major concern. Partially because the same issue has not been fixed after multiple multi-hour/ even multi-day maintenances.



Originally posted by Kookid
Originally posted by Drailli
One of the other things people are missing is that SE is not actually working to fix the problem in an intelligent way, their way of fixing it is to continuously restrict server access, then expand that access over and over by a set amount until it breaks again. Something they should have done with stress tests in beta, not during a limited release.

I highly agree with your comment, though I am also worried that this might not be the case. (I hope I'm wrong)

During Beta Phase 4 the servers were smooth and there was no problems whatsoever. There also seemed to be a high emphasis on character data being carried on to early access / official launch on the condition that no major exploits were found and abused.

The problems started appearing during early access, naturally they should appear on Japanese and NA/EU server but they only appeared on the NA/EU server.

To me this could also be an angry hacker from china who lost all the gil he was hoping he could sell.

I've seen DoS attacks done on servers repeatedly when a game puts efforts to stop Real money traders (such as chat spammers / massive character deletion / IP Bans)

And I am hoping this is not the case, as if it is it probably won't end until one side gives up.

Wait..did you play phase 4 ? Lol. These are the same issues that broke phase 4 for so many people.


and you went all kinds of conspiracy theory there.."Guys, it's not SE, it's not their game, its trying to stop a Chinese hacker!"

Originally posted by dekkion1

I think  they had no idea that this many people would come back,  let alone pre order!!  i new from the start when they said  over 1.1 million peeps Preordered and it would be on PS3 plus all the people who had 1.0 that didnt throw it away, they would try again, i knew it would be hell for them over there 

 so this is to be expected, and lets not talk about time zones . its noon here so u know what time it is over there.

Are you kidding ? It's not SE's fault ?


How is mistaking the number of people you would have play your game..not their fault ? Their are specific people who's entire job is to make decisions on market futures..



Originally posted by Malacth

Launch day is the 27th, not now.

That is the official launch, but Phase 4 is largely regarded as a "soft launch", same with Early Access FOR ANY GAME

You did not purchase Early Access, you were given it for free, and an incentive to purchase maybe, but that is not what you purchased.

I said this somewhere else : Did you get to play in EA for free ? Or did you pay 29.99 (or 39.99 for PS3) to gain access ? I don't know about you, but Amazon took the money out of my giftcard credit the day I pre-ordered. Sounds like I paid for it. This is not some free paid to play this. There are people who paid *Just* to play in EA (legacy who didnt have to buy the game but wanted EA)


You purchased the full game, getting what players who purchase after launch will get, for the same price.


But for paying earlier Square Enix gave you Early Access for free, as a gift. 


Judging the game on this gift, even if its a really crap gift, and whining about wanting your money back is pathetic. (Unless of course you actually just dislike the game in general, then by all means complain.)

 I'm glad you're here to pass judgement on all of us for being upset with a sub-par delivery of a product that's been paid for :) You should go work at Wal-mart in the customer returns department.

Yes, Square Enix messed up with their gift to you, but ah well, deal with it.


Wait until launch day (27th) if you're still not happy then, get your refund. 

Refunds are much harder to get after official launch, just FYI. It's much easier to get one with a pre-order then a product you've already used the CD key for. In-fact some companies will refuse refunds after launch, I know Gamestop used to (and EB games when it was still around). Best Buy too. 

Patience is a virtue, one most MMO players don't seem to have, like children. I'm sure instead of complaining there is something else you could be doing?

It's not about patience. There are blatant mistakes here. They screwed up by not having an actual open beta, they screwed up by combining the NA/EU servers. They screwed up by not having enough support. They screwed up by not having better communication.

Stop trying to defend everything while simultaneously demeaning peoples justified complaints.


Originally posted by DavisFlight
Yup, themeparks don't last.

Tell that to : WoW, EQ, EQ2, FFXI, GW, LOTR


And to a lesser extent : SWTOR, GW2

Since you brought up other game launches. WoW's was atrocious, but SWTOR sent the benchmark for smooth launches, their biggest problem was que times, they didnt have game-breaking bugs. Nor did GW2. 


So..yeah..this is bad .

And 1017 is back lol

Btw the new update now : not from Se, but just from trying to login.


There's a que sometimes, sometimes you get right "in" but "in" is an error code : either 90000 again or something like 10102..some new number.

Originally posted by icculus2112
Originally posted by evianwater

This crap about "It's Early Access, you didn't pay for it" Is total's not some added benefit..its just a marketing ploy to get you to pre-order instead of waiting for release. Don't act like "YAY ITS FREE FUN FOR EVERYONE!!" you still paid for it..


Companies have to be held accountable for shitty products and shitty service. Don't try to defend their mistakes. 

Except you didnt pay for it.  If you pre ordered the game you did not pay more than the 29.99  its free time.  not paid for.  

The poor communication not withstanding, your last bit shows a complete lack of understanding how things work.  It is impossible to be certain when the lights go on everything will work.  No matter how big of a stress test you try to run, it will always be a small fraction of the real thing.  You have entirely unreasonable expectations.  Yes, to expect things would be great this weekend was unreasonable.


Again, Ill agree the communication stinks.  And my guess is they will give people an extra day or two added on to their first month anyway.   

Did you get the EA if you didnt pre-order ? Did you get it if you didn't pay 29.99 ? 


No ? Ok..then yes you paid for it lol

It's not a matter of being adults and being patient...its justifiable anger. The mistakes are soo damn clear.


- Not splitting EU/NA, while splitting JP away from those (notice which server group has been having the problems ? Guess which one has more people..)


- Not having a real Open Beta


- Scrunching your launch so close to your "Open Beta" and not delaying after potentially game breaking bugs derail your beta.


- Multiple Accounts, Multiple Codes, Multiple sites, Multiple ways to get those codes all for EA/Registertation


- Very poor communication, spread out over multiple mediums. Forums, Twitter, Facebook, Patcher, Official website. The communication also tends to be delayed


- Repeated "Fixes" that don't fix the problem that has been there since Open Beta.


- Copy/paste BS responses apologizing for the inconvenience.


- The latest error..which basically is a big middle finger to everyone just saying "try later" giving no kind of window, nothing. Could be working in 5 minutes, could be working on the 27th.

This crap about "It's Early Access, you didn't pay for it" Is total's not some added benefit..its just a marketing ploy to get you to pre-order instead of waiting for release. Don't act like "YAY ITS FREE FUN FOR EVERYONE!!" you still paid for it..


Companies have to be held accountable for shitty products and shitty service. Don't try to defend their mistakes. 

Originally posted by icculus2112
Originally posted by evianwater

And this..this is why its so damn important to actually have an open beta. Not a 2 day demo less then a week before release.


This is a joke so far, They can't fix the problems that came up in "Open beta"...why they didn't do OB two-three, even four weeks earlier astounds me, and why they didnt do it for longer. This should still be open beta right now. They had sooo many problems with 1.0...this was their time to shine and show that this was a new game.


The shame is...the game is actually a ton of fun. But this crap is going to kill it.

pre-launch issues wont kill a game.  they just keep away a few forum overreactors.  So in a sense they improve the game.

Now, if this persists into next weekend, then maybe start to worry a little.

Congestion related issues have never hurt a game long term unless they persist long term.

Depends on your interpretation of "Kill". MMO players are increasingly less willing to give second shots, launch is becoming more and more critical. Negative reviews spread like a plague and tend to envelop the positive ones. 


FFXIV seems like a game that does require population to flourish, WAR was the same way (though one requires people for PVE, the other for PVP) if the subs dont meet that desired number because they have a PR disaster to start the game, it'll start to bleed out, just like WAR.

And this..this is why its so damn important to actually have an open beta. Not a 2 day demo less then a week before release.


This is a joke so far, They can't fix the problems that came up in "Open beta"...why they didn't do OB two-three, even four weeks earlier astounds me, and why they didnt do it for longer. This should still be open beta right now. They had sooo many problems with 1.0...this was their time to shine and show that this was a new game.


The shame is...the game is actually a ton of fun. But this crap is going to kill it.

People are friggin fast..30 seconds between last try and the one that logged me in and already a 100+ que..
Not sure how any of us would know ? Safest bet is to re-load it.
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