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All Posts by evianwater

All Posts by evianwater

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303 posts found
I love these forums, because the big-company apologists come out in droves and attack the customer.  Best PR department I've ever seen for companies like SE, SOE, and Blizz :)
Originally posted by Zezda

Heard it all before, waaah waaah waaah, big bad company blocking my account.

 

While at the same time you would be just as upset if they done nothing to combat RMT and didn't block your account when they noticed weird logins.

 

You seem to have enough time and care enough to come post about your account being locked on random third party forums but you didn't say if you followed it up and called them or anything or even what evidence they had that the account had been compromised.

 

Please don't bother trying to blame them for your account security either. I run a email address for each game complete with a unique password that isn't the same as the email addresses password for all my game accounts and I don't get any mail to the email addresses other than the official emails from the game itself. No spam, no phising, no advertisements from random people - just the emails from the company themselves. The second you use that email address or password elsewhere is when you put yourself at unnecessary risk.

 

They even offer two factor authentication with a security token or an app for mobile phones and the best part is there's a bloody link about it all on the launcher next to where you put your password every time you log in to the game.

 

Your account security is your own responsibility. People need to grow up and stop blaming companies for their accounts being 'hacked'.

Aren't you just a ball of sugar ? 

 

1. Why would account security be my responsibility in the first place ? This is something I've never understood...my bank does not tell me "if someone uses your credit card number, its your fault and we wont do anything about it". I've used one-time passwords since they first started to come out, hadn't gotten around to it yet with FFXIV which I admit was a lapse on my part..but does that mean I deserve to be banned ? 

 

2. I have contacted SE, as I stated before you posted, still waiting for response.

 

3. They have a system in place that suspends your account for suspicious activity, I followed the protocal to get the account unlocked and added the one-time authorization. I was banned *after* this.

Because MMORPG forums are known for productivity ? Or I suppose I should keep this to myself and not bother the erudite forums of this community -_-

 

Of course I've contacted their support department.

So the way that Square Enix is handling their recent spate of hacking is to blame the players apparently..

 

Dear Customer:
This notice is to inform you that we have suspended the FINAL FANTASY XIV service account registered to this e-mail for one or more violations of the FINAL FANTASY XIV User Agreement that occurred on 9/11/2013. Specifically, you have violated following Section(s) of the FINAL FANTASY XIV User Agreement.

------------------
SQUARE ENIX ACCOUNT TERMS OF USE
1. Registered Users
Use of the Website or Services is limited to those satisfying the following conditions: 
(b)You represent and warrant that you will not use the Website or Services in any manner that is in violation of this Agreement or of any applicable law or regulation;

FINAL FANTASY XIV User Agreement
2.2 Real Money Trading, Farming and Power-Leveling.  You may not sell,purchase or exchange for real-world money or value any in-game currency,accounts, characters, in-game services, or in-game virtual items.  Youmay not play the Game for the purpose of acquiring virtual items or advancement in game play on behalf of a third-party or for the purpose of selling any virtual assets to a third party for real-world money, specifically including $B!H(Bgold-farming$B!I(Band power-leveling services.
------------------
Every action we issue is based on conclusive evidence of a violation and is reviewed for accuracy.  Here is an excerpt from the activity log regarding this termination:

Based on the actions in this most recent incident and any prior record on the service account, we have terminated the FINAL FANTASY XIV service account registered to this e-mail in accordance with the FINAL FANTASY XIV User Agreement.  To best understand the penalties taken against the service account, please review the Account Penalty Policy section on the Support Center at the following link:


For information on prohibited activities in FINAL FANTASY XIV, please refer to the Square Enix Account Terms of Use, the FINAL FANTASY XIV User Agreement, and the following URL: 


As your account has been terminated due to a violation, you will be unable to create another FINAL FANTASY XIV service account.
Unfortunately, you have shown yourself to be unwilling to follow the rules of the FINAL FANTASY XIV community.  If we find that you have created another FINAL FANTASY XIV service account, we reserve the right to terminate that account as well in our sole discretion.  

 

(links removed)

 

So..yeah..that part about "reviewed for accuracy" is particularly annoying..because distinct IP addresses would clearly vindicate me if they actually put any effort into their "investigation". 

Originally posted by khameleon
Originally posted by David_Lopan
Very good advice. Now if only players would stop buying GOLD, we won't have to deal with much of this hacking garbage.

Yea... its a shame people buy gold and support these lowlifes.

That is why the accounts get banned, the hackers take over the hacked account and use it to spam world chat with gold buying links and info, etc.

So, the people complaining have to understand the bans of the account is actually SE support doing its work. 

They are just slow at fixing the account back up for the original owner i guess.... that sucks, but like I said if they had used the on-time password feature they wouldn't be in this situation.

 

You know those "lowlifes" are people trying desperately to make a living right ? working under terrible conditions. Realize the world isn't so centric around you and it becomes a much darker place.

Originally posted by WhiteCross

I must have missed how to use "appearance gear".

All good MMO's have this function built in. I do not see an option yet as i'm still low level.

At what level does the ability to use the visuals of any gear become available?

Only MMO I even know of with a fully function appearance tab is EQ2...so not sure where you got the "all good mmo's have this function" from..

So..these "I want a refund" posts are dumb.

 

The "Dude it's just the launch of the game, chill" responses are so much worse.

 

How is this ok ? That's my question. Would you be ok with such craptastic service for anything else you pay for ? If you bought a DVD but couldn't watch it for the first two weeks because they had "trouble with BDlive" you wouldn't be upset ? 

 

Stop giving MMOs carte blanche to do whatever when it comes to launch. This whole thing has been unacceptable from the start, to be so painfully unprepared is an amateur move and has dented my faith in SE more than 1.0 ever did. At least that was just bad design, this is being completely detatched with the North American and European markets.

 

How do you not have any contingency plan in place ? How do you not look at market data from other NA/EU mmos to judge the kind of hardware you need ? Quite simply, they cut costs and screwed over their NA/EU subscribers in a major way. 

 

Don't give them an out just because "it's an mmo launch". I'm not saying someone should get fired like some other people in this thread, because the game itself is good, but something needs to be done.

Originally posted by rnor6084

Let the brutality begin. I'm sure the MMO community will show its true colors once again.

 

No doubt he and his family have already received death threats.

 

All over a stupid video game that spoiled men and children aren't able to play.

 

 

If you're a celebrity in any sense..you're gonna receive death threats. Not saying that's ok, it's not, it's a disgusting part of our society. But the point I'm making is it's not just the "MMO Community". Just look at the death threats the guy received for fumbling (the 49ers player), the death threats Mark Sanchez gets..

 

 

after the 50th spam-try to get a que..I think its time to give up.

 

Shoulda just done what everyone else has and stayed afk logged in -_-

They need to just shut down the damn game if they're gonna keep doing this..say "come back in a few weeks, we'll give you two months free, sorry for the mistake"
Originally posted by kaludytk
Originally posted by Nihilist
Originally posted by kaludytk

game has been in early access for less than 48 hours and people are talking about a refund because of launch errors. irritating? yes. expected? yes. refund? no.

 

it will all get sorted out....this must be the first MMO for a lot of you.

 

This isn't 2004, believe it or not this isn't a niche genre anymore and people actually expect quality products especially when they are Pay2Play. Of the AAA mmos released in that last 2-3 years there have been login issues, but the difference is that this is a RELAUNCH, its the company's SECOND/THIRD MMO, and those other games had devs that actually communicated with their customers.

Also most games that have login issues clearly indicate what the problem is, not give random error codes or ask people to play Roulette with the login screen.

 

I don't care if this will get sorted out eventually. I work full time, now is when I have time to play. I paid for access, I should get it. Maybe if this was 10 years ago and I was unemployed and living in my moms basement I wouldn't care as much.

Unlike fanbots I value my time. If SE thinks its ok to waste it and not even put up a twitter post then they deserve every cancellation they get.

 

I work full time too and go to school while taking care of two daughters. want a cookie? You're not special. You're not the only one who has stuff to do.

What you did is preorder the game for early access just like I did....and unless you got shafted, then you have not paid for anything yet. 

Wrong : Early Access was included as part of your purchase. You purchased Early access just as much as you purchased the game itself. It's part of the product because it was advertised as part of the product. Imagine paying for a collector's edition with physical items, but one of the items you got in the CE was broken...that wasn't just some free fluff that you didn't pay for.

 

Best analogy I can give.

Originally posted by kaludytk
Originally posted by Aori
Originally posted by kaludytk

game has been in early access for less than 48 hours and people are talking about a refund because of launch errors. irritating? yes. expected? yes. refund? no.

 

it will all get sorted out....this must be the first MMO for a lot of you.

What about the people who are getting the client crashes every time they exit or enter a new zone? Do they deserve a refund?

I guess you just assumed that everything was perfect for me. I can assure you it is not. Personally I have not been able to play for about 17 hours now and when I was in, I was plagued by the instance errors. 

My point is that this happens with nearly every new MMO release. This large amount of players is not anticipated and it creates problems that were masked before. Its not even a full two days  into EARLY access. I am just as frustrated as everyone else but i'm not going to ask for a refund and lose my mind because of it.

This does not happen with every MMO actually. Not since 2004. The only MMO you can excuse was WoW (but their launch was so bad it still wasn't excused).

 

Que times are expected, extended maintenance is expected. What is happening with FFXIV...is not unacceptable. They've made *huge* errors in judgement, but we're left to speculate on what they are because they're not saying shit. Most of the playerbase cannot play, and before when they could the game had game-breaking bugs anyway that cut off half the game (It's insanely instance based..and instances have been broken largely since phase 4 )

They screwed themselves by not actually having a friggin stress test. You don't stress test less then a week before your "launch" that's just dumb.

 

And the awesome thing is on this thread, I just looked down and there's a "Pre-order now and get these bonuses!" advertisement for FFXIV

Is anything even fixed ? I know most of us can't even play right now, but I haven't heard from anyone who's actually been able to get into the little niche club SE has created. Are instances working ? Or is it still a crapshoot ? 

 

All of this is absurd, and no..this is not "just another mmo launch" anymore. There's been more downtime then uptime from the start of Phase 4 till now, especially when you include the time when the game was up but instances werent working, or now when most people can't play (I consider this indefinitely down atm)

When they said OB would start on the 17th I thought it was a joke. Now everyone is seeing why that was so damn crazy. You had game-breaking bugs pop up in OB that hadn't in phase 3...and you gave yourself 5 days to fix it.

 

Now the same problems are still in EA, and they're being compounded. Release should have been pushed to September and this should be extended Open Beta right now.

 

SWTOR and Rift showed what lengthy OBs can do to fix major problems with server stress. FFXIV is showing what happens when you rush your product out just because the hype train is good.

Originally posted by Kookid

I did play phase 4, and I am not trying to make up excuses for SE, I myself am pissed off because of SE.

 

During Phase 4 I did not have any problems logging in, or getting into instances at any point (The maintenance times was not an issue, it was beta phase 4 after all)

 

I am trying to let you know that SE could be lying about its failure to prevent DoS attacks.

Phase 4 maintenance was BECAUSE of issues with instances (the same thing they're having problems with now) They claimed to have fixed it before EA

 

The difference between Phase 4 and EA ? They removed the error code for Instances and just didnt let you in them. They removed the 9000 error code and decimated access to the game.

 

This isn't some silly coverup. It's SE showing they have no idea what the hell they're doing. They put together a great game, and now stabillity is becoming a major concern. Partially because the same issue has not been fixed after multiple multi-hour/ even multi-day maintenances.

 

 

Originally posted by Kookid
Originally posted by Drailli
One of the other things people are missing is that SE is not actually working to fix the problem in an intelligent way, their way of fixing it is to continuously restrict server access, then expand that access over and over by a set amount until it breaks again. Something they should have done with stress tests in beta, not during a limited release.

I highly agree with your comment, though I am also worried that this might not be the case. (I hope I'm wrong)

During Beta Phase 4 the servers were smooth and there was no problems whatsoever. There also seemed to be a high emphasis on character data being carried on to early access / official launch on the condition that no major exploits were found and abused.

The problems started appearing during early access, naturally they should appear on Japanese and NA/EU server but they only appeared on the NA/EU server.

To me this could also be an angry hacker from china who lost all the gil he was hoping he could sell.

I've seen DoS attacks done on servers repeatedly when a game puts efforts to stop Real money traders (such as chat spammers / massive character deletion / IP Bans)

And I am hoping this is not the case, as if it is it probably won't end until one side gives up.

Wait..did you play phase 4 ? Lol. These are the same issues that broke phase 4 for so many people.

 

and you went all kinds of conspiracy theory there.."Guys, it's not SE, it's not their game, its trying to stop a Chinese hacker!"

Originally posted by dekkion1

I think  they had no idea that this many people would come back,  let alone pre order!!  i new from the start when they said  over 1.1 million peeps Preordered and it would be on PS3 plus all the people who had 1.0 that didnt throw it away, they would try again, i knew it would be hell for them over there 

 so this is to be expected, and lets not talk about time zones . its noon here so u know what time it is over there.

Are you kidding ? It's not SE's fault ?

 

How is mistaking the number of people you would have play your game..not their fault ? Their are specific people who's entire job is to make decisions on market futures..

 

 

Originally posted by Malacth

Launch day is the 27th, not now.

That is the official launch, but Phase 4 is largely regarded as a "soft launch", same with Early Access FOR ANY GAME

You did not purchase Early Access, you were given it for free, and an incentive to purchase maybe, but that is not what you purchased.

I said this somewhere else : Did you get to play in EA for free ? Or did you pay 29.99 (or 39.99 for PS3) to gain access ? I don't know about you, but Amazon took the money out of my giftcard credit the day I pre-ordered. Sounds like I paid for it. This is not some free gift..you paid to play this. There are people who paid *Just* to play in EA (legacy who didnt have to buy the game but wanted EA)

 

You purchased the full game, getting what players who purchase after launch will get, for the same price.

 

But for paying earlier Square Enix gave you Early Access for free, as a gift. 

 

Judging the game on this gift, even if its a really crap gift, and whining about wanting your money back is pathetic. (Unless of course you actually just dislike the game in general, then by all means complain.)

 I'm glad you're here to pass judgement on all of us for being upset with a sub-par delivery of a product that's been paid for :) You should go work at Wal-mart in the customer returns department.

Yes, Square Enix messed up with their gift to you, but ah well, deal with it.

 

Wait until launch day (27th) if you're still not happy then, get your refund. 

Refunds are much harder to get after official launch, just FYI. It's much easier to get one with a pre-order then a product you've already used the CD key for. In-fact some companies will refuse refunds after launch, I know Gamestop used to (and EB games when it was still around). Best Buy too. 

Patience is a virtue, one most MMO players don't seem to have, like children. I'm sure instead of complaining there is something else you could be doing?

It's not about patience. There are blatant mistakes here. They screwed up by not having an actual open beta, they screwed up by combining the NA/EU servers. They screwed up by not having enough support. They screwed up by not having better communication.

Stop trying to defend everything while simultaneously demeaning peoples justified complaints.

 

Originally posted by DavisFlight
Yup, themeparks don't last.

Tell that to : WoW, EQ, EQ2, FFXI, GW, LOTR

 

And to a lesser extent : SWTOR, GW2

Since you brought up other game launches. WoW's was atrocious, but SWTOR sent the benchmark for smooth launches, their biggest problem was que times, they didnt have game-breaking bugs. Nor did GW2. 

 

So..yeah..this is bad .

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