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All Posts by evianwater

All Posts by evianwater

16 Pages « 1 2 3 4 5 6 7 » Last
302 posts found

Still better than the perma-bans they've been tossing out to people who get their account compromised. Mine was banned for "Advertising the sale of gil"...

 

Still waiting on a response from my escalated petition.

Any ray of hope from people that had this resolved ?

 

I mean it's beyond frustrating that you have to basically petition for an investigation *after* being banned...but SE hasn't exactly shown they know how to run an MMO anyway.

Originally posted by DeathmachinePT

For what I have seen and understand it's a bland casual MMO with cartoonish characters and destruction in some scenarios it doesn't seem that MMO to me more like a 3rd Person Online Action game.

Am I missing anything that is ground breaking about this game?

 

Sorry, If my view is not accurate the trailer or gameplay really took any interested for me.

You're probably just trolling..but I'll bite..

 

1. There is no game to preview yet..we know very very little about the game itself because it's not even close to Beta

2. Refer to 1..and wait to troll when there's actually info about it to criticize. 

I haven't done any upgrading for quite a while and I feel like the stream has passed me by as far as knowledge goes. So I thought I'd ask here for some suggestions for what I should look at for upgrades.

 

Here's a basic rundown of my setup -

Processor Intel Core i7 3.20 GHz

12g RAM

Windows 7 64

NVIDIA GeForce GT 430

 

 

I don't currently remember the Power Supply wattage but I know I went higher than necessary with it on this computer just because I had a problem last time.

 

Also..if anyone has a tip on a wireless modem, the one I'm using is well over five years old and the signal struggles. (I also have a terrible ISP however..)

I'm not sure what you're wanting ? Do you want like..a LGBT server or something ? That would seem exclusionary..just saying. In every game I've played there are guilds and the like. It sounds more like you want something sanctioned by SOE though, not a player-made community.

Thought I'd give an update to anyone suffering from this problem :

 

Finally got in touch with NA phone support (the poor guy on the phone sounded like he'd already been yelled at a few times today...please remember it's not their fault! )

- They do not have the abillity to give or remove bans at the support center

- They escalate you once you have contacted support to an "investigative team" which will look into the ban/hack..etc

- Turn around they said is generally about a week

- Once the investigation is complete they will contact you through the e-mail on your account.

 

 

Ah and just a note, to verify who you are they just ask a few questions like..name, address, e-mail. Nothing major.

 

 

- PLEASE REMEMBER when you get in contact with support staff..the problem you're facing has nothing to do with them, they're just answering the phones. Be kind, they'll appreciate it.

Is anyone else having problems waiting in the multi-hour chat support que..getting to the "you are number 1 in the que" and then receiving the message "There are no agents avaliable to assist you, please try again later" ?

 

It's happened to me three times (This is using the NA support)

Has anyone been able to get in contact with NA support ? I've heard of people being able to talk to EU support and being told there's a "long list of accounts that need to be investigated to see if the bans are legitimate or the person was hacked"

 

To me that sounds like they have a major problem with gold spammers (they do) and hacking (they do..look at these boards alone) and their response is BAN EVERYONE! investigate later..

 

The game is fun..but it's just crap,after crap, after crap.

 

Also, using the "chat support"..does anyone else go through the 1hr-2hr que, then get dropped with a message that "there is no agent avaliable?" 

Originally posted by Fusion
Originally posted by hakired

 

It is obviously the original poster's fault.

100% guaranteed he/she either took a look at one of the gold selling websites and she got keylogged.

Or he/she hired leveling service.

They are not selling GIL They just want you to go to their website and that's all she wrote.

Why are you defending the OP? 

Even if her password is 123456 it would take forever to guess her username and to even think that 123456 is the password.

Fools get punished end of story.

Here here.

That's why so many people have lost their accounts, because of plain stupidity and dumb curiosity of going to the sites they spam. They're nothing but a ruse for them to stick a keylogger into your unprotected store bought DELL or Alienware :D

I'm glad you all so heartily agree all of us that have been banned *must* have gone to gold-selling sites and done these terrible things -_-, good god the "blame the victim" crowd is strong here. I hope every last one of you that has every blamed someone who has been hacked/banned by SE has the same thing happen to you that has to most of us. Believe it or not, some of us just might be telling the truth when we say we did not do anything that stupid.

 

And to hakired..you really don't understand how account data gets accessed do you ? Do you really believe the only way to get hacked is through key-loggers ? Not to mention you're ignoring that SE has already admitted a security breach.

You're not alone. Was hacked, then banned and it's been over a week now. Never been able to get in contact with anyone at SE either..just wait for hours on the phone, or go through the chat que and have it cancel. (NA support that is)

 

I dont know how you can fix all the problems with a games mechanics..and so incredibly fuck up the support for it.  

I was banned too (still am) after being hacked. Still trying to get in contact with Customer Service and haven't been able to. Currently been on hold for 2 hours and 26 minutes. Went through the chat support system and after waiting in que for nearly two hours (starting at 154 in que, and 148 in que two different times), when you get to 3rd or 4th in the que it says "Cancelled, no agent to assist you" or some bullshit.

 

Has anyone actually talked to anyone ? This is such crap..banned for something I didn't do, and no support afterwards.

Originally posted by GeezerGamer
Originally posted by eHug
Originally posted by Pewpsockemz
If you did nothing wrong you will get your account restored. If you did then don't buy gold next time.

Either you are trolling or you didn't read the OPs post. The OP claimed to have gotten HACKED - and that's something that the user support can not verify. Either they trust the user's explanation or they don't.

Yeah, becasue nobody registers IP address locations, and can confirm that during the time of the offensive behavior, the IP was logged in from a country other than where the account owner is.

Oh wait.

This is exactly the point...it's extremely easy to verify that it wasn't me, instead they went with the ban first, investigate later approach. I fully expect my account will be restored..in two or three weeks. 

 

I'm not the only one this has happened to either, hell just look at the names of the gold sellers...Raistlin Majere ? That's someone in China ? Really ?

 

 

This whole thread is like..a microcosm of politics. There's a minority that try to defend the customer, a horde of big-business supporters that violently lash out and blame the customer, a third group that is somewhat rational, but still siding with the big-buisiness, and then a fourth group that is talking about an entirely different an unrelated subject.

 

 

Believe it or not..no, I didn't try to buy gold, or sell it. I didn't try to "change the game code" or use 3rd party programs. I simply logged in..played the game since beta 3 with the same name and password and was hacked.

 

My password wasn't great, nor is my username. It was a hold-over from Beta where i didn't care what my info was, I was too slow to change it. I admit that, but sorry I still pay for the product and as people have already stated, basic security protocols aren't being taken by SE in the first place. I had no problem with them freezing my account, I appreciated that. What I do have a problem with is the ban and the subsequent lack of response I've received thus far (not even auto-mated) after I followed the instructions they gave me to get the account unfrozen. (including the one-time key)

 

Lastly, those of you claiming you've "never been hacked"..that's not because you do everything right and everyone else does everything wrong...get the f over yourself. It's a numbers game, and you've been lucky so far. In 16 years I've been "hacked" 4 times. Three times on WoW in quick succession, where they very rudely told me to buy their authenticator (*Buy*), and now here. I've played...EQ,Eq2,UO,FFXI,WoW,Rift,SWTOR,EVE,WAR,Neverwinter,DDO,LOTRO,Vindictus...etc...etc and the only games I've ever had problems with are WoW and FFXIV. 

 

Not even when SOE had that massive attack..did I ever have my information compromised, it's similar to personal health..you can do everything right and still get cancer, you can do everything wrong and live to be 100...there's a luck factor that seems to be ignored.

 

Lastly, I wanted to point out because it seems to have gone unnoticed. I AM NOT BLAMING SE  FOR GETTING HACKED. I do think their security relies far too heavily on the user compared to other games, but that's beside the point. Instead, I am upset with how they have handled it, their sham of an "investigation' and the subsequent banning of my account when literally all you have to do is look at the IP address used to access the account during the suspicious activity. I have never been banned from a game, and I find this utterly ridiculous.

 

But go on, tell me how you have no sympathy and that it's my fault. It provides me with entertainment while I wait to see if SE releases any press releases or actually kicks back a response to my support requests. Oh and continue to defend the big companies..it'll make it so much sweeter when you realize they don't give a shit about you :)

Originally posted by Nleon

Same thing happened to me as the OP. This is the first time I got hacked even though I have played MMOs more than 10 years, and I work as IT engineer. I am fine with suspending my account to investigate further but sending me an email to accuse me of being illegal and terminating my account is beyond ridiculous. Lawsuit will follow.

 

Moreover this is suspicious. Topics like this are popping up the last few hours all over the internet (see the topic "I am done" on this very forum) and the official technical support forum. Just yesterday they put out a notice about improving the security of accounts. Coincidence? I would bet that they had a security breach but would be too much of a PR hassle to admit it at this time.

 

And to all these people that saying this game is good, sure it is until you get to end game where the economy is broken, bots are all over the place abusing the broken economy and people are using exploits to finish dungeons.

They've had a security breach, but they're blaming it on "other companies" and saying that "passwords are being guessed"

By the by..this is from the FFXIV website :

Currently, we have confirmed that a third party is using account names and passwords, thought to be obtained from security breaches of other companys' online services, in attempts to gain unauthorized access to Square Enix accounts. (http://na.finalfantasyxiv.com/lodestone/news/detail/7360774bfa00f42c1264a0d58b41eaefc2aeef7b

 

 

--

 

It goes on to talk about how your "password can be guessed"...well, it's a lot more sophisticated than that, but common used combinations (especially actual words + numbers ) can be found pretty easily. Without lock-outs for numerous attempts (instead  of a lock out they use bot-stopper crap that has been around for years) it makes it a lot less secure on their end. 

 

The whole "blame the customer" thing is so prevalent in mmo's...I wonder if other companies are taking note. Just look at this thread...how many people put the *entire* responsibility for this on me, and zero responsibility on Square Enix ? Not even a hint that maybe they messed up too..just the customer.

Originally posted by Swedish_Chef
Originally posted by evianwater
Originally posted by Zezda

Heard it all before, waaah waaah waaah, big bad company blocking my account.

 

While at the same time you would be just as upset if they done nothing to combat RMT and didn't block your account when they noticed weird logins.

 

You seem to have enough time and care enough to come post about your account being locked on random third party forums but you didn't say if you followed it up and called them or anything or even what evidence they had that the account had been compromised.

 

Please don't bother trying to blame them for your account security either. I run a email address for each game complete with a unique password that isn't the same as the email addresses password for all my game accounts and I don't get any mail to the email addresses other than the official emails from the game itself. No spam, no phising, no advertisements from random people - just the emails from the company themselves. The second you use that email address or password elsewhere is when you put yourself at unnecessary risk.

 

They even offer two factor authentication with a security token or an app for mobile phones and the best part is there's a bloody link about it all on the launcher next to where you put your password every time you log in to the game.

 

Your account security is your own responsibility. People need to grow up and stop blaming companies for their accounts being 'hacked'.

Aren't you just a ball of sugar ? 

 

1. Why would account security be my responsibility in the first place ? This is something I've never understood...my bank does not tell me "if someone uses your credit card number, its your fault and we wont do anything about it". I've used one-time passwords since they first started to come out, hadn't gotten around to it yet with FFXIV which I admit was a lapse on my part..but does that mean I deserve to be banned ? 

So whose responsibility is it if not yours? A game company can't keep you from clicking on phishing emails, using simple passwords, using the same password / email address on multiple sites, prevent you from using RMT sites, keep you from account sharing, etc. All they can do is try to keep people informed regarding the various scams & methods by which ne'er do wells can gain access to your information, and they aren't obligated to do even that.

Your bank comparison isn't very well thought out. Yes, a bank will aid you in the event that your CC / debit card information is compromised, but it can be quite a tedious process lasting anywhere between a couple of weeks, and a few years, depending on how much information was compromised.

 

2. I have contacted SE, as I stated before you posted, still waiting for response.

Sucks, but they're probably still pretty badly swamped because of the unexpected volume of players. I know it can be frustrating, but all you can really do is have patience.

 

3. They have a system in place that suspends your account for suspicious activity, I followed the protocal to get the account unlocked and added the one-time authorization. I was banned *after* this.

No comment, as this is something which needs to be taken on your word, and there really isn't a way to prove or disprove that.

It sucks to get hacked; I've been through the process before and it sucks. All you can really do at this point is wait for a response.

I wish you the best of luck.

Edit: Forgot to add that the reason why a bank might resolve things more quickly is because a breached credit card / bank account is quite a bit more serious than the account for a video game, especially since it may involve identity theft & other illegal activity, as well as reflecting badly on the victim's credit report (which is becoming more and more important as various companies adjust certain rates based on credit score. It's bullshit, but that's the way things are heading).

Video game accounts require a ton of information for registration that is much more important than the account itself. Even the security questions put people at risk (the mothers' maiden name question is especially crap, I know plenty of people actually use the real answer). And depending on how the breach happened credit card numbers can be accessed (SOE ) or at the very least name, address, e-mail.

 

Originally posted by Daemonweaver

Some people have their accounts hacked due to their own stupidity ie: buying gold, buying anything from RMT sites, replying to obviously false phishing emails etc.

Some people however have their accounts hacked by no fault of their own but due to the lack of security or stupidity of the companies who are in charge of running the MMOs.

What really annoys me though is that the companies will automatically blame the consumer, even if the fault is theirs. This has happened to me 3 times in the last 9yrs. How do I know it is not my fault? well I have 3 comps 1 big state of the art gaming rig that I use for nothing except playing games (I do not browse the internet with it or send or even read emails it is 100% MMO only), the other 2 I use for vent, browsing, emails etc. All my comps are virus and Malware checked every day, I never give out my P. words and have different P. words and email addresses for all my games.

Maybe I am a bit over the top careful but then I play games to relieve my very stressful RL so I want to be able to play when I want. However even with all this care my accounts for WOW, AION and AOC were hacked. All I got from these companies was emails telling me how it was all my fault and they will endeavour to help me sort out my stupidity.

I wish companies would stop treating us all like idiotic children when they contact us and give us some respect after all we are the ones paying their wages and giving them a job, it does not matter really if it was our fault or theirs we are still their customers, except online it seems the saying 'the customer is always right' has been forgotten and now the idea is just to make the customer feel stupid (if u want proof of this try emailing them telling them its not your fault it is theirs and see what u get back)

At least someone understands why I was upset. No I'm not upset about being hacked, I'm upset about being instantly blamed for it. I've worked retail for years and even if we were 99% sure someone was stealing, we still had to show them respect and be courteous and give them the benefit of the doubt. 

 

Instead I receive an e-mail *after* I have changed my password, and activated a one-time authorization code that I violated their terms and I'm banned for life from that service and with the explanation that they thoroughly investigate before banning on a case by case basis. 

 

How do I know that "investigation" is a load of crap ? Because a simple look at IP addresses would show it was not the account holder (This would be why they froze the account in the first place). The same was Blizzard has cracked down on things like power-leveling and such. 

 

Originally posted by Zezda
Originally posted by evianwater
Originally posted by Zezda

Heard it all before, waaah waaah waaah, big bad company blocking my account.

 

While at the same time you would be just as upset if they done nothing to combat RMT and didn't block your account when they noticed weird logins.

 

You seem to have enough time and care enough to come post about your account being locked on random third party forums but you didn't say if you followed it up and called them or anything or even what evidence they had that the account had been compromised.

 

Please don't bother trying to blame them for your account security either. I run a email address for each game complete with a unique password that isn't the same as the email addresses password for all my game accounts and I don't get any mail to the email addresses other than the official emails from the game itself. No spam, no phising, no advertisements from random people - just the emails from the company themselves. The second you use that email address or password elsewhere is when you put yourself at unnecessary risk.

 

They even offer two factor authentication with a security token or an app for mobile phones and the best part is there's a bloody link about it all on the launcher next to where you put your password every time you log in to the game.

 

Your account security is your own responsibility. People need to grow up and stop blaming companies for their accounts being 'hacked'.

Aren't you just a ball of sugar ? 

 

1. Why would account security be my responsibility in the first place ? This is something I've never understood...my bank does not tell me "if someone uses your credit card number, its your fault and we wont do anything about it"

 

2. I have contacted SE, as I stated before you posted, still waiting for response.

 

3. They have a system in place that suspends your account for suspicious activity, I followed the protocal to get the account unlocked and added the one-time authorization. I was banned *after* this.

1) Your game account security, outside of being brute forced or the company itself being targeted. Is totally and completely your responsibility. For every site you sign up to with an email address and/or password you use elsewhere your accounts security drops and that is absolutely and totally something that you can easily prevent. That is why it's your responsibility. Reusing details is the same as you walking up to an ATM, using it while half-assed hiding your PIN when you put it in then handing your card over to the next person in the queue as you walk away.  SE has been targeted, as you see from the patcher notes and why they're pushing hard for one-time authorization. *They* have admitted security breaches on their end already, the fact that a one-time authorization is a work-around is irrelevant. I've already admitted my own fault, I'm not upset that they froze my account, I actually appreciate that. What upset me is that after I followed the protocol to prevent a ban, doing everything they asked of me, I got banned and received the e-mail I posted. 

2) Ok, I missed that - GL with it, I hope they get it sorted for you soon.

 

3) Of course they did, it's standard procedure. My friend had his World of Tanks account compromised the other day, he noticed within an hour or so (by luck) and got control of it back but after he reported it to Wargaming (Some premium tanks were deleted) they closed the account. Again.. it's all standard stuff until they are done with it and are satisfied that you are both the legit customer and that you have full control of the account.

It's not in their directions. The initial e-mail about compromised accounts talk about resetting your password, using more difficult combinations, and using the one-key authorization. I did all this, and then got banned after everything had been accepted. THAT is what I'm upset about, There were problems like this with other games, especially those that didn't release with the one-time passwords (Older games, Rift ) and they had to play catch up. To date the only times my account has been compromised were in WoW, and now here. Until now I had never been "banned" just "frozen"

 

Originally posted by expresso
Originally posted by evianwater
Originally posted by Zezda

Heard it all before, waaah waaah waaah, big bad company blocking my account.

 

While at the same time you would be just as upset if they done nothing to combat RMT and didn't block your account when they noticed weird logins.

 

You seem to have enough time and care enough to come post about your account being locked on random third party forums but you didn't say if you followed it up and called them or anything or even what evidence they had that the account had been compromised.

 

Please don't bother trying to blame them for your account security either. I run a email address for each game complete with a unique password that isn't the same as the email addresses password for all my game accounts and I don't get any mail to the email addresses other than the official emails from the game itself. No spam, no phising, no advertisements from random people - just the emails from the company themselves. The second you use that email address or password elsewhere is when you put yourself at unnecessary risk.

 

They even offer two factor authentication with a security token or an app for mobile phones and the best part is there's a bloody link about it all on the launcher next to where you put your password every time you log in to the game.

 

Your account security is your own responsibility. People need to grow up and stop blaming companies for their accounts being 'hacked'.

Aren't you just a ball of sugar ? 

 

1. Why would account security be my responsibility in the first place ? This is something I've never understood...my bank does not tell me "if someone uses your credit card number, its your fault and we wont do anything about it"

Yes cus how did they get your credit card number and associated info int he first place? from you being careless that's how.  There is a blame culture today and it's getting worse no one takes responsibility for themselves any more and that's sad.  Your FFXIV account details got compromised client side (your side) sux it up and deal with it.

The ironic thing here is you're not making the company take responsibility either. Using the credit card example..there are so many ways on a daily basis that your credit card information can be stolen without you doing anything "wrong". Hell just eating at a restaurant with a a dishonest waiter.

2. I have contacted SE, as I stated before you posted, still waiting for response.

 

3. They have a system in place that suspends your account for suspicious activity, I followed the protocal to get the account unlocked and added the one-time authorization. I was banned *after* this.

 

The knee-jerk reaction to anyone being upset with a company seems to be "Well it *must* be completely the customers fault..i mean look the company even has it written in the EULA that its the customers fault!" its just silly.

I love these forums, because the big-company apologists come out in droves and attack the customer.  Best PR department I've ever seen for companies like SE, SOE, and Blizz :)
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