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All Posts by robhyp10

All Posts by robhyp10

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11 posts found

This post is about how I got hacked in FF14, and my experience with customer service.  I have always had a rule in an mmo that I do not let a game become as serious as events in real life.  I know we gamer's invest a great deal of time and effort ( and in some cases money} into our hobby, but at the end of the day they are just games.  However, my experiences with customer service in FF14 compel me to give an account of my experience with them.  I do this not to try and hurt FF14, I really enjoyed my short time playing the game.  It is a fun and well made mmo in my opinion.


I got hacked once before in wow.  I am sure it was my fault.  I may have downloaded a key logging program, and from that, hackers got my email address and password.  Then they used that to hack my account. I had not played on the account in some time.  A friend called me and said I saw your toon on line, and tried to talk to you.... the next day I called Blizzard.  I think I was on hold for 15 minutes.  Then I told the customer service rep that my account had been hacked.  He asked me some basic account verification questions, and said it could take some time (I think he said 2 weeks ), and the conversation was over.  I think I got my toon back in two days, with everything I had.  Blizzard made me whole, even though the root cause of the hacking was more then likely my fault.  In my conversations with their customer service rep he never made me feel like it was my fault.  His attitude was these things happen, lets get ya back to playing.  


I was playing FF14, and having a great time in the game.  I logged out one Thursday morning, and all was just fine.  I attempted to log in the following Saturday, and I got an error message that I could not log in.  The person I was playing with thought it might be that I needed to give them my credit card to set up a recurring payment.  She was trying to guide me through the process, but I could not click on any of the navigation buttons for the account.  This is when I realized that it might be a real ban on the account, and not just a hold for payment.  


I called their customer service later that evening.  I was on hold for a representative for a little over two hours.  The representative was very kind, and seemed to want to help.  Took down some basic information.  He then described the review process.  Stated it would take two weeks, and I would be notified by email of their decision to reopen the account.  Two weeks pass, and I receive no email.  I could not try and contact them until the end of the third week.  This time I went the chat route.  I sat on my couch with my computer beside me and watched tv until I connected with a representative.  This was a two and a half hour wait.  I spent maybe a minute in the chat session.  The agent said that my account was still under review, and could not help me.  At this point in time we are about a month from the chat session.  I have not heard from FF14 at all.


I am not a gold seller or farmer, nor did I buy or sell gold in ff14.  I know for certain at this point that my account was hacked.  I can go into my banned account and see my toon names grayed out.  I only made two toons when I played, and a third toon shows up in the list.  most likely the password I was using was the same one from wow when I was hacked in that game.  Since my being hacked was so long ago, I failed to consider the Square Enix password being the same.  In the end this really does not matter.  The complexity involved in placing blame on responsibility for hacking is very complex.  Sometimes it can be their end, sometimes it can be me at my end, take that to all possible interactions on the web that involve information that could be used to hack a game account.  Recursively that sucks.  It seems that wow takes a player centered perspective.  They are going err on the side of the player, which is very smart from a business perspective.  At this point I have no idea what perspective Square Enix has.  They lost two accounts over this.  Mine, and my friends because I can not play it anymore.  Their is a young man I work with.  He had this same thing happen to him early on, say two weeks from the start of the game.  he did get his account back.  However he made a very interesting comment, "you know after what happened I just can't get back into that game".  He is back to playing old school everquest.  


This post is a warning.  I am just a normal gamer.  I spent 60 dollars on FF14, and a large amount of time in game.  If I invest in a game there needs to be some sense of safety.  I need to know that if the folks that are hell bent on doing wrong, do wrong to me, that I am protected.  Not hard to hit the reset button.  Just don't have a clue why Square Enix did not hit it for me.

I hate to bring it up, but I will use wow as my example.  Wow was never inventive.  What wow did was take some ideas from else where, and put them together in a very enjoyable way.  There is something about FF14 that has that feel for me.  During beta I created a toon in Ul durn (I know I am miss spelling that).  I was going back and forth doing the beginning quests.  I started to notice the music in the game, and had to stop and listen to it.  That is something done right when background music makes you stop what you are doing to listen.  Wow has always understood it was the small things that made a game great.  It seems that final fantasy has that philosophy as well.  No game is perfect.  And we mmo players can be a jaded bunch.  My time so far in FF14 has made me forget these qualities in me, and just have fun playing a game again.  That is why I will be paying a sub for this game.


Now ask me down the road when I want to level a new class and cant find any quests, you might get a different story.



I don't understand why anyone who wants a good hard game to play is not playing secret worlds.

Thanks for the great find in their offical forums Nadia.  Very scary that they can not roll back toons.  


Thanks to all of you who have posted, some great reads there.  Seems thanks to Nadia we have an answer.  At least we know that we have to be extra careful with our game security.  


To Thane, that was a very funny post.  I was laughing on that one.  True dat,  so many folks write some pretty stupid tickets.

Howdy folks!


I don't post often.  I spend most of my time readying forums to gain information about games I play, so I have never been much of a poster, even if I really do not like a game.  I have been having a great time playing GW2.  As I have gotten older I have become more casual in my gaming ( my days of raiding like we did way back in MC wow are over ), so this game is a great fit.  I play with a very serious wow player, she has loved the game as much as I have except for one issue.  A few weeks back she had been hacked, and came into the game to find all of her toons looted.  Being hacked has become part of the gaming landscape, and I am sure no one is supprised folks are hacked in a new game.  What bothers me is not the security issues of the hacking, it is the customer service response that she got from GW2.  The response from customer service was that they could do nothing to help her.  This to me is very scary as an mmo gammer.  I was hacked in wow a while back, and it sucked.  log in and find the toon you have been working for a very long time to be altered by others is never a good feeling.  In wow it seems that getting hacked is something they take seriously.  It was my fault that I got hacked (darn sure it was a keylogger).  However, wow customer service did not care about fault, they just tried to make my toon right again.  My friend's response from customer service with GW2 was, you are out of luck....thank you for playing.  With such a divergence in customer support philosophies I am sure GW2 will be taking a hit.  My friend said one thing to me the other night that scared me, "if it happens again I am going back to wow".  It scares me since I would have go back as well, If it can happen to her it can happen to me.  I would hate to have to leave a game due to a customer service issue.  Security of our toons is something any  mmo gamer wants.  I think this is an issue GW2 needs to take a closer look at, or some good folk will be heading in other directions, and that would be sad........this is a realy good game.  

07/15/20012 at 3:pm Eastern time


I think it will be in July

Before Christmas I felt like there was nothing to play.  With Tera, guild wars, secret worlds, and [insert] what I dont know.  The mmo world is certainly looking up!

Next beta I am going to get those damn bears!!!!!!
This post sums up how a feel.  I was in the norn beginner zone at a level 4.  Was doing the collection quest where you pick up the chunks or ore.  Finished it and I was very happy with the quest, felt I the game was great.  Then it got oh so much better.  An event started back in the cave, it was defend a portal I think.  I ran back in to check it out (Guardian), and got smashed by a group of mobs heading out of the cave.  I rezzed, and spent about 20 minutes in a piched battle with others to drive the masses back into the cave, and finish the event.  It was just amazing.  I have not had as much fun in an mmo in a very long time.

I have to say that I disagree withe the OP.  

I have been playing this game since the first beta, I am two levels from 50, and I play on the deepwoods pve server.  Nothing, and I repeate nothing the OP commented about is true.  This game is great, and I have been enjoying it.  I have no idea what people like the OP are looking for in a game, but I think they will never find it.  Sounds more like pure MMO burnout.  I would hope that anyone really interested in the game would give it a shot and just play it, instead of listening to crazy peeps like the OP.

I write very few posts, tend to like reading them then responding or authering them.  Just could not read this post without responding.


This is one of the funniest posts I have read on these forums.   I thank you for making my day a little brighter.


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