I'm really glad they are not going mainstream,  and actually have brought in new devs to actually think up a new level of  gaming instead of just mainstream, its what alot of gamers like myself have been waiting for.  Its what makes this game the top of the list to check out/buy and lifetime it for a decade atleast.  A game so unique and not mainstream, so you can always come back to it, unlike most mainstream games out right now that you play, beat, and leave for good.

What is your dream of what you want in EQ NEXT and most looking forward to in EQ Next?

This is the dream I have been waiting for since 2010.   I dreamed many days and nights of what the EQ NEXT would look like.  Here is my thread on what I wanted out of an EQ NEXT from 2010.  I was an ex-eqoa, current EQ1 and EQ2 player, and heres my dream since 2010:

http://www.mmorpg.com/discussion2.cfm/thread/297636/What-I-would-love-to-see-in-a-EQOA-for-the-PS3-mistakes-of-eoqa-and-visions-of-a-future-eqoa-title.html

Originally posted by lugal

 

BBB is not about QA. They will give anybody an A rating if they pay money.

Now, one does not need to join the BBB to get listed on their site. If you want a good rating however; you need to pay money and reply to the BBB's emails. No guarantee or requirement to fix or honor, just pay money and spend the time to replyto emails from the BBB.

If all I had to do was pay a $66 dollar fee a month as a company making millions a month the size of PW (110 employees) to get an A rating, I would do it.   This is no different then keeping insurance on your business in case you mess up a job that costs thousands. 

Think about this:  The BBB (a nonprofit organization) spends more then the $66 monthly fee (for 110 employee companies), in postage fees alone to monitor PW each month just for us the consumers.  If your a business and your raking in millions and you cant afford to have one employee dedicated to responding to complaints with the BBB and paying the postage of the nonprofit BBB who monitors you, to ensure a good image for your company?

...... THEN YOU DONT BELONG RUNNING OR OWNING A BUSINESS!   and at the very least don't get mad at someone who looks at that as lack of customer service.

Originally posted by Krimzin

Its not so much the fee to be accredited. To be accredited with the BBB it means you MUST abide by the arbitrators ruling on all complaints. These arbitrators are usually not experienced in all fields, such as Online gaming. So rulings they make would be frivolous at best.

The only reason I know this is because I work for a new home builder. We wont get accredited because the first complaint we receive from an unhappy homeowner, the arbitrator could rule that we purchase the home back from the owner.. Not going to happen.

And yet it seems to work just fine for companies like SOE, ArenaNET, and Turbine because they all have A+ ratings!

I think if a company isn't ready to offer high levels of customer service or can abide by simple standards other people in your same profession can follow.  Then perhaps you really don't deserve to be a business.

Heres a homebuilder whos got an A+ no problem.  Theres a reason why some small companies stay small.

http://www.bbb.org/canton/business-reviews/home-builders/schumacher-homes-inc-in-canton-oh-3000602

For a company the size of PW, (110 employees) it would cost a petty $66 a month to get accredited. Is that really such a high fee compared to your companies image when your bringing in millions a month?  BBB.org is a nonprofit also, which means it cannot even use fees for any personal use. 

Its not that PW cant afford a $66 a month fee, its more the fact that they dont live up the customer service level an accreditation stands for, something  SOE, ArenaNET, Turbine, and other game companies have no problem living up to.

Heres the accrediation standards taken right from the BBB website, you decide:

http://www.bbb.org/us/Business-Accreditation-Standards/

If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Code of Business Practices represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by BBB.  The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.  

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Your using a 20/20 video that was made in the late 80's, since then, many reforms have been made to the BBB.

I could pull up an old video where the usda used to tell you to put DDT on your lawn.  Does that mean it still sponsers that today?  Of course not.

http://www.youtube.com/watch?v=nP3ZLNSJu5g  <<  DDT commercial from 1946.  Harmless to humans.

You can trust the BBB.org today because all the reforms that 20/20 helped them make.

If you have a problem with ArenaNet (an A+ rated company), I can help you.  Go to BBB.org right now and file a complaint on there against ArenaNet and I gurantee you they care about thier A+ rating that they will make sure its gets resolved AND that your satisfied with the outcome which is in the best instrest of thier raiting.  

When it comes to PW, they respond to thier complaints with the BBB the same way they respond/react to thier support tickets, They Dont!  They dont care about responding or ensure your satisfied with the outcome with complaints filed on the BBB, thats how they got thier F.

Imagine, calling a game company and recieveing absolutly no reaction at all.  Go on and try to get a reaction out of PWE in under a month for neverwinter, I hereby challenge you to.  We can call this the Reaction Challenge. 

They have an F rating with the BBB (Better Business Bureau).

BBB.org links to rating.

Perfect World Entertainment

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623

When you look on the BBB.org, they downrate you only when you ignore customers problems and make absolutly no attempt to resolve or talk to a consumer,  it shows your effort as a company to address complaints with a customer.

When you look at other game companies like Lord of the Rings (turbine), Everquest (soe), and Guildwars (Arenanet).  They all have A+ ratings even when they got more complaint history then PW ever got.

Arena Net  A+

http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/arenanet-in-bellevue-wa-22017235

Sony Online Entertainment  A+

http://www.bbb.org/san-diego/business-reviews/computers-hardware-software-and-services/sony-online-entertainment-inc-in-san-diego-ca-11000350

Turbine  A+

http://www.bbb.org/boston/business-reviews/video-games-wholesale-and-manufacturers/turbine-inc-in-needham-hgts-ma-81889

All these free to play are getting A+ ratings and have more complaints. But all of thier complaints were all addressed and all issues with customers were at the very least, attempted to be resolved.

How did all this happen and what does it mean for Neverwinter? 

Originally posted by Xaaz23

It's a terrible system and my guild decided to take advantage of it for some fun before we all left. We all went to PE and picked random people in chat. Didn't matter what they said. Announced the person in vent and all clicked report spam. Did this for hours laughing our asses off as you never saw from them again that day.

 

Needless to say, this was done as a test to see if this can be controlled and it certainly can. This game is a joke, PE is a joke, and I am glad we have all moved back to RIFT.

I guess this might be proof why a GM needs to look at this system when someones reported.  Its scary to think that people could do this guildwide.  I feel sorry for all those innocent people you did this to, and they probably quit because of it, which is why we need oversight on this.

EDIT:  For anyone interested there's a poll thread asking what people think about the /report system.  So far 73.94% of voters love it, 16.20% hate it and 9.85% have "other feelings"...

http://nw-forum.perfectworld.com/showthread.php?300482-Do-you-have-a-problem-with-the-current-community-policing-(24h-Mute)

Vote away!!  

16% of the player base hates it and probably have been either silenced or knows someone who was wrongfully silenced and quit.   That should be an alarm to Perfect World that people are being wrongfully silence and are disliking a feature of the game.   The 73% probably never had a ban yet in chat so they might love it thinking that some GM might be there to make sure false bans don't happen,  BUT THERE ISN'T.  9% are the people who think its a good idea, but know that its being used wrongfully.

If you were silenced for 24 hours and your part of the minority, how would you feel, might it make you quit?

Chat IS getting better though - in a 15 minute stint I only reported 5 people for doing that last night.

So you see, 5 people in 15 mins, because 5 people are NOT playing how this person wants them to play.  Not even for a bannable offense, not even for saying something past the line, not even violating terms of agreement.  But by simply posting thier trades, this player feels that DESERVES A FULL SILENCE in say chat, guild chat, party chat, zone chat for a whole 24 hours all because YOU do not fit his playstyle of gaming in chat!   

The main question is, shouldn't Perfect world have a GM available to ensure that when a person who has not broken any terms of service and has been silenced, to ensure its against the terms of agreement you agreed to and not just because someone doesn't  feel you deserve to speak because of some off the wall reason?

Originally posted by Piechunks

Leveled to 60 socially (I mostly did the "open world" quests), trolled the general channel.

I didn't get muted ONCE.

If you get muted, it is likely you were spamming, or REALLY going over the deep end (hard to think of what you'd type to make that many people hate you at once).

Sometimes people were even deliberately racist, or talking about obscene topics, but I can't recall anybody ever getting muted.

 

The community, for the most part, is pretty solid. I don't see abuse of this as a real issue.

 

If you are telling the truth, it probably means that people trolling in game are not being silenced while honest gamers are, shows signs of systemic abuse then by trolls or malicious people.

Heres a few of the links to PW forum where they talk about the abuse of the system.

http://nw-forum.perfectworld.com/showthread.php?287321-Verbally-abused-then-punished-for-it

http://nw-forum.perfectworld.com/showthread.php?285702-NW-Silenced-How-the-what-the-zomg!-What-happend

http://nw-forum.perfectworld.com/showthread.php?281261-Ban-on-chat-what-the-hell!

http://nw-forum.perfectworld.com/showthread.php?279362-Flagged-as-a-spammer-24h-Chat-Ban

http://nw-forum.perfectworld.com/showthread.php?273562-Getting-muted-for-24-hours-from-asking-for-groups-in-zone

http://nw-forum.perfectworld.com/showthread.php?273621-Muted-for-24-hrs

The list goes on and on, but you get the point. 

http://nw-forum.perfectworld.com/showthread.php?260622-Why-So-Serious

http://nw-forum.perfectworld.com/showthread.php?260512-Banned-again!

Originally posted by Torvaldr

Originally posted by DMKano

Its 20 accounts, a single person can create 20 accounts and silence whoever they want.

Its exploitable for sure, 20 is too few, but since most instances max out at 20 (other than the city) it makes sense.

I would have made it like 50 or higher.

A single person would need to have 20 accounts and game clients running in a single zone.  I believe the reports have to come within a certain time frame.  If you feel wrong targeted you can submit a ticket.  Using silencing to grief someone can get you banned.

The system actually works well becuase:

1. It's only works within the range of the channel (zone is area specific, /say is local, etc).

2. It adds the offending player to the reporters ignore list.  So they reporter will never see the offender again.  If the offender doesn't get silenced then that reporter is also out of the pool of people to continue reports.

3. It discourages the copy/past 10 second advert spam.  Whether that's good or bad is subjective.

It's not a perfect system, but it's pretty good.

You could submit a ticket, but the fact is they dont answer them for days, and moderators in the forum tell you not to talk about your personal punishments, and that they cannot help you, then lock your thread when you post it.

Originally posted by revslave

Hello

 

Well i guess this is as a good of way as any to save money by not hiring moderators.

 

Nevertheless this is a system that has the potential for abuse. Any guild with 20 members can effectively silence any one individual or group of individuals.  Arguably if an individual wanted they could set up multiple accounts and lower this threshold.  For better or worse my time in game has been very limited , and i did not look at chat much, are there multiple channels, and can extra channels be created by players?  If not this should be implemented quickly.  

 One a side note i find it funny that LFG spam is now considered an offense, when it seems like a few years ago people where calling dungeon finders the end of the social MMO. 

Welcome Home

Rev.

 

There is one public chat channel called Zone, and Protectors Enclave is the main area people do thier shouts in with thousands of people because its the main starting Zone with the auction, banker, stores, companion store, ect.

Originally posted by kasta
That's awesome!  I'm all for letting the server silence the pricks who spam so I can save a slot on my ignore list.  If they quit because of it, the better.

But thats just the problem, these people were not being "your word", they were just trying to seek a party or guild recruitments as usual. If everyone reports these people and they quit, you'll lose a huge amount of good player base wouldnt you?  For bad people who spam I could understand but this system being used on people doing honest gaming?  Is that ok?