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Whynn 7/03/06 12:25:53 PM
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Novice Member
Joined: 7/01/06 |
I saw the banner for the 14 day trial while browsing through this site and thought I'd give it a try. While waiting for the download to finish, I went over and started setting up my account. To add a credit card, I just put in my Visa debit since I don't own a credit card (They're evil). Well when I pressed to go to the next step it gave me an error. I figured I'd entered the number wrong so I went back and put spaces between the groupings, that didn't work, same error so I tried again without them. No luck. By then the download had finished and I'd started patching. The stupid patcher wouldn't even work propperly. I never did get the game to load so I just said forget it and went to cancel whatever subscription may have gone through in my fumbling card tries. It said I didn't have a card saved to cancel so I thought I was in the clear and was done with it. Like the topic says, stay far, far away from this one. There are plenty of other things you can waste your 12.95 on. |
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Ophelea 7/03/06 2:37:43 PM
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Novice Member
Joined: 1/31/05 |
Whynn,
If you are the person who emailed me this weekend, then you heard nothing from me because it was a) the weekend and b) because I forwarded your email to Customer Service this morning who was working on it this morning when I checked in an hour ago. If you are not that person, please email me your information at ophelea@tulgagames.com And I am sorry you had such a difficult time. I have responded as quickly as possible but I do not have access to the billing system - particularly on a Saturday or Sunday. We'll get you taken care of. |
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Whynn 7/03/06 2:51:31 PM
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Novice Member
Joined: 7/01/06 |
Twas indeed me. Since you didn't reply I thought it may have been looked over or 'lost in the mail'. Thank you for letting me know here. I appreciate the assistance. |
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zunstree 7/03/06 2:56:23 PM
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Novice Member
Joined: 3/20/04 |
classic double click synrome, hehe, ive seen this happen to people on several different mmo's.
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| Maelstrom, a failed product of a failed mind, of a failed world. Its a new beginning, in the end game. |
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Shadrak 7/03/06 3:59:19 PM
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Novice Member
Joined: 5/19/04 |
he said it was the free trial..he never should have been billed in the first place. |
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Ophelea 7/03/06 7:09:42 PM
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Novice Member
Joined: 1/31/05 |
We're looking into why it happened in the first place. We recently had a billing upgrade that didn't go smoothly with our billing partner... My head is pounding STILL. Things are in the process of being taken care of. |
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KlausW 7/05/06 8:26:32 AM
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Novice Member
Joined: 10/13/04
Death is fleeting. Pride is forever. |
No, he should not have been billed until the trial was over. The issues with the billing service changes are causing issues for long-time players as well. Give Ophelea and Reyem a chance to get things straightened out and I'm sure they can get a resolution. Obviously, no company wants a billing issue to be the first impression a new customer gets. However, things like this are going to happen to every company; that's just how the world works. Rest assured, getting this issue fixed is a top priority for the team. |
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| Guildleader, Mithril Council, Chaos |
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Korusus 7/08/06 6:28:34 PM
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Novice Member
Joined: 3/19/04 |
Similar problem with me. Activated the 14 day trial and got billed almost immediately. At least I know something is being done at least.
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Ophelea 7/08/06 6:33:44 PM
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Novice Member
Joined: 1/31/05 |
Korusus, We have your info to fix this? |
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Ophelea 7/10/06 2:05:25 PM
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Novice Member
Joined: 1/31/05 |
Korusus, Thanks for the email and it's beiing fixed (if not fixed already). Oph |
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jpomatto 7/11/06 6:38:04 PM
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