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11/25/05 10:41:17 PM#121
I can't find the words to discribe my utter distaste for what LA/SOE did to SWG with NGE
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linusboarder
 Novice Member
Joined: 11/25/05
A wise man speaks because he has something to say, |
11/25/05 10:53:00 PM#122
So here's a comment from the reviewer "[SOE] ha[s] one of the worse customer services in the mmorpg world" Then he/she rates the game in 1-10 form. Customer service: 6 Ok i am no Rocket Scientist (even though i have applied to be one... but i digress) But by comparison this means that These three areas (which happen to be the three most important IMO) are worse than "One of the worst customer services in the mmorpg world" In conclusion: It Sucks! |
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11/25/05 11:39:31 PM#123
I have played Star Wars: Galaxies for 782 days according to the /getvet command. I have purchased all of the expansions out to date. I was considering creating a second account. As of 11-17-05 my account is cancelled. The New Game, also known as the Starter Kit, is the third version of SWG and it is riddled with bugs and incomplete. It is a far inferior product to its previous versions as well. The NG was released after being kept secret for an unknown period of time and allowing players only a two week notice of it being published. Even less time was devoted to it being tested by sources outside of SOE. Trials of Obi Wan and the NG were released in such a manner as to call into question SOE's and LA's ethics. As represented by the employees who post to the forums SOE and LA are uncarring, glib, and/or vastly out of touch with the player community. Most of these are not new complaints. However, with the release of the NG these problems have escalted to such a degree that the game is no longer playable. While some are content to merely switch games I am not. Simply changing the direction of the flow of money to SOE and LA will not get their attention. I am boycotting all products created by Sony Online Entertainment and Lucas Arts. I encourage others to do the same. I do not think my actions alone with effect SOE or LA one iota. In fact, I doubt anything will change their policies. The fan base for Star Wars and other properties is sufficiently numerous to mitigate any discontent portion. While some have predicted that the NG will cause the collapse of SWG I believe otherwise. It will lose many current players but those will be replaced by SOE's and LA's new target market. SOE and LA will later use the negative comments and future subscriptions numbers to prove that they were right all along and to dismiss anyone who opposes them as being knee jerk reactionaries who are against change just because they don't like change. Because most likely the next expansion will also bring a new version of SWG as SOE and LA attempt to copy whichever game is doing better then. |
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11/25/05 11:47:33 PM#124
Since everyone is posting negatively, I will interject some positives. Obviously, for some reason everyone has quit, and that is fine, you play for your own reasons. I on the other hand, had decided to stick this out just a little longer. I'll tell you why: my current PA has maintained its active membership through the change so far and I am still having fun playing with my friends regardless of what I think of the interface, combat, crafting, etc. Yes we have lost people, but we have also gained about as many as we lost. Typically we have between 3-10 people on at nearly any time during the day and evening (8am to about 1 am) which, considering circumstances, is pretty good. Our actively playing membership is only down a few ppl from CU times, but is significantly down from a year ago. So what is my point? Well, it is that some people are still playing and having fun regardless of the doomsayers that populate the boards here and at the official forums. By no means am I saying that all is well, merely that those who believe this game is done within a couple months are mistaken and probably a little bitter over the whole change. To the folks who say nobody is on, well I say you are not looking in the right places. I will say this though, if you don't have friends already in game and playing, it is NO fun after CL30ish. And that is no joke, it is horrible for anyone new or in a disintigrating PA. |
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11/26/05 2:20:31 AM#125
When people are keeping on playing a MMO just because of the people, when they don't like the interface, combat, crafting, etc., I think there IS a problem. You might as well use MSN messenger (0$ to get it, 0$ subscription) if the only remaining purpose of the game was to keep in touch with online friends. |
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11/26/05 4:12:56 AM#126
lol thanks...i didnt know that. |
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11/26/05 7:46:39 AM#127
I played EQ from beta and i left it becouse they NEVER respected player base, never listened to them and all decisions do far from a players who in end pay for its service, i got even in SWG played it to max lv at that time as creature handler and another one as pistol gy, then i buyed expansion but after playing it a little i left again as things was not improved and fixing updating too slow. SOE for me in multiple games and over too long time showed that they DON?T respect players who invest time and money in its game and do not offer entertainment any more. As such i really wish them to bankrupt and move from scene! People here are all talking too much in gloves, trying to offer mild critique and give a game chance to go on, probably it will be best they close and somone other get SW and develop it from stratches to quality and fun to play enviropment. I will for sure stay far far from any SOE product, and will continue to play EVE until Dungeons & Dragons Online is not ready at last this game offer some inovations and not follow trail left from EQ ... |
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11/26/05 10:03:39 AM#128
Einherjar_LC says: WTB the true successor to UO or Asheron's Call pst! |
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Good eye. I cannot believe I missed that - grrr... I speak French! Dana Massey |
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11/26/05 10:09:50 AM#130
I didn't say there wasn't a problem with NGE. I was just saying that some people are still having fun regardless. At some point in the very near future, SWG has to get better. If it doesn't, well my PA will move on to one of it's other games. |
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11/26/05 2:19:39 PM#131
What have you ever done to earn that respect? You think that by being a bitch player who puts in their $15 a month, that you somehow deserve to be treated like royalty. If they don't listen to you, maybe it's because you haven't said anything worth listening to? Customer service is telling customers that they are always right while simultaneously trying to convince them that they are always wrong. |
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11/26/05 2:34:07 PM#132
SOE loves players like you Squidi. You have that "just hand me the KY jelly and i'll bend over and take it attitude" they look for. I'm pretty sure you'll continue to be a 'valued' customer to them. It's people like 'you' that has caused developers to become lazy. Because thanks to people like 'you'. They know they can get away with releasing garbitch. Why strive to keep customers happy. When people like 'you' will just turn the other cheek. Taking anything they tell 'you' to. If you think that's what customer service is really about. Then I seriously think you need to apply for a job at SOE. You'd fit right in. They don't understand customers, and evidently nor do you.
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anarchyart
 Novice Member
Joined: 8/12/04
"I feel sorry for people who don't drink: that's the best they'll feel all day." |
11/26/05 4:47:30 PM#133
This post really shows just how little you know about the history of this game, customer service, and how to be a decent person Roin. SOE listened to their customers, the loud whine obnoxious ones who complained about the original system in the first place. Then the CU hit and people continued to whine and complain, and the loudes whiners were the ones that got heard, so they made the NGE. Now more and more whining saying "Give us the game we whined about so much back, we loved it!" The sad thing is, most of the forum dwellers who play SWG don't know what they want. Many are just reactionary, immature complainers. The only thing they know how to do is spout negativity and complaing. SOE doesn't listen? I call B.S. on that--they listened too much, and to the trolls. 
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11/26/05 4:48:12 PM#134
The game is a garbage version of battlefront now. SOE has had 2 new engines on this game, they said the CU was great, and the player base knew nothing. Now they are stating the same garbage to defend this engine. SOE does not listen to their player base, they brought this engine out because the game is slatedfor release on the PS3 next year. It is on the official Playstation 3 Website. In order to do this they dumbed the game down to console garbage and said, oh its a better game. IT IS NOT ! ... The original engine worked, but all they had to do was balance it, but they needed first ( Combat Upgrade ) to cut down on staff = The CU Then make it console friendly = NGE, they are liars and thiefs, and do not believe the propeganda they spread. |
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11/26/05 4:52:59 PM#135
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11/26/05 4:59:14 PM#136
As a Vetran player of SWG for over 2 years and having played continously in that time, in all aspects of the game and professions, I as many do in game, feel that SOE have out done themselves this time in the current CU II. Why you may ask? Well SOE have single handledly change the SW epic , to suit themselves, taking the Jedi which was once the most sort after and worked on class, to that of nothing more than a guy with a night light. Due to this and the many stupid decisions that SOE made "to improve" the game, has driven large guilds to resign from game and many (hundreds) not only vetran players to leave game, these players having muli characters on servers some up to 7 accounts. Good one SOE for wrecking a once was great game. Signed A once loyal fan of SWG |
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11/26/05 5:12:03 PM#137
totally agree with you, SWG has become the mopst boring game around, and SOE wont lift a finger to fix it.....wonder if George knows? |
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11/26/05 5:19:09 PM#138
I have been reading all the comments in these pages and I agree with them, but as I read them I wonder WILL SOE???????????????????? or will they delete and dismiss like they do on the forums for SWG? Makes one wonder |
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11/26/05 6:21:39 PM#139
There are far too many people involved in keeping SWG afloat, fans and developers, for any one person to be valued or to blame. We are ALL affected by changes, so if one guy gets hurt by a change and one guy doesn't, which one am I supposed to believe? Personally, I like the NGE and have had a lot of fun playing it. I started over a character, by choice, and it has been great. Outside of a little lag and few bugs (that, I should point out, have been either fixed quickly or easily circumvented), my playing experience has been as good as it has ever been in SWG. Now, you complain about being butt raped, but I didn't lose anything I wasn't willing to give up anyway, and I have not been dealt a single slap in the face. From my perspective, people who either hated SWG, are new to SWG, have never played SWG, or are open minded with find the NGE to be a much better direction - and those people out number dorks like you by the millions. I'm not inconvienced. Lots of people benefit from these changes. So you took it in the ass. I didn't, and I don't want to be held to your selfish vision of the game.
You deserve a little history on me. I've worked in the game industry as a programmer. I've been on the other side, which is why I don't approach games from a "what good does it do ME ME ME!!!" standpoint. I understand how development works, and I know what concessions must be made to make something work, and I know when something is a failure and can't be fixed. SWG was broken, it couldn't be fixed, and it was going to DIE. We don't have the option of pre-CU/post-CU - we have the option of the NGE or the end of SWG. They made the right call, even if you get your panties in a bunch because you are too selfishly hanging onto trees that you can't see the deforestation. And believe me, I resent the game industry completely, which is why I no longer work in it. You will not find someone more willing to take someone to task over being lazy than I. If I thought for a second that the SWG wasn't workign their asses off, I'd be calling them on it. But I know how long it takes to make changes in the game industry - even something simple requires literally weeks of QA. When dealing with several different departments, different companies even, the smallest change can take months. Once balance issue needs to be coded, tested, approved by LA, then tested some more, then tested with the expansions, then tested with the expansions in development, then tested against the patches that went live since the process began, then finally reapproved by LA, and then put into the update cycle where it will be pushed out to Live probably months later. And that's known issues. If it is something brought to the table by a player, the community reps need to collect those reports, pass them to the QA department where they have to be guarranteed replicatable with the exact steps needed, then that gets passed to the team, which adds it to the bottom of the list of bugs they already have in the process of dealing with. Changing a live MMORPG is NOT as simple as changing a line of code and pushing it live. One misstep could lead to, for instance, a credit dupe which completely unbalances the game in mere hours. Yeah, they've had those too, but not as many as they could've. And a QA department of twenty testers can't possibly compare to the devious ingenuity of 200,000 players - it only takes one person to find a dangerous exploit and spread it around, and with that many players, the QA department can't possibly compete. Trust me, the SWG devs are working their asses off, likely even working through the holiday weekend with hundred hour work weeks (another reason I left the industry) to get this stuff done faster. They are WORKING on the game, but a change like this takes, above all else, time and testing (which itself requires more time). The NGE is a first step and it isn't perfect, but for them to have done it in six months while also working on an expansion pack? That's not lazy. Not even fucking close.
I don't care what customer service is about. People are self centered assholes and when it comes to online games, what they want is almost always at odds with what is best for the game. The thing which makes a great game is a unified vision and direction, something which is irrevocably disturbed by too many cooks in the kitchen. Design is not always about the person who plays a game's wants, but about their needs - and I promise you that these needs will very often be exactly opposite of what they want. God mode doesn't make a game fun. I want SOE to make the game they want to make, and I'll decide for myself whether I want to play it. I'll help find bugs and try to help them reach THEIR vision. As it is, the NGE is a great start and if they work on it some more, I'll definitely be there for a long, long time. |
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11/26/05 7:07:27 PM#140
I'm not questioning if new SWG is better or not im questioning aproach to old customers and fans who they spit in face with what they done! Of course for you as "programmer" etic is not important and responsability for you is to go to kick a but of people who supported SOE flawed design as its reward for them as they are stupid to be loyal! Great thinking Squidi ! |
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omg here relly you hit a wrong one i was trying to help making that game from CLOSED BETA ! i have seen it relased with KNOWN BUGS! i was in CUstomer support for them and have seen them giving instructions to IGNORE some problems people have as people are lazzy and will learn! I spent a ton of my time to make other players experience in game more fun!
