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General Discussion  » Well they certainely know how to annoy many players

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65 posts found
  Kyleran

Bitter Vet™

Joined: 9/13/06
Posts: 19072

Fools find no pleasure in understanding, but delight in airing their own opinions. Pvbs 18:2, NIV

4/04/14 8:10:32 AM#21
Originally posted by makasouleater69
Originally posted by Kyleran
Originally posted by makasouleater69
You forgot, they had a patcher error, that deleted peoples games, and forced them to re download the whole game.

Interestingly enough, on the final beta weekend I finally received my new gaming laptop and the first thing I really did was try to install the ESO beta client on it.  I had all sorts of weird issues with disconnects and other problems until finally the operating system (Windows 8) got corrupted and the entire mess became unrecoverable.

Couldn't discern if there was a laptop hardware issue, general issue with Windows 8, driver set up errors, or the ESO beta install, so I became frustrated and sent the laptop back to the vendor for a full refund and decided to start over with a new firm.

The vendor and I were leaning towards a Windows 8/hardware issue, but now I'm sort of wondering if it was the ESO beta client install that fubar'd the laptop.

 

I mean it is possible, I have never heard of a game shutting down a computer. But then again I never heard of people getting access to random peoples characters, or mmos that charge you 15 dollars upfront on their free 30 days.

Long ago and far away, the folks at CCP released a patch/upgrade that disabled XP users computers, lots of jocularity ensued as you might imagine.

"CCP's latest major patch to the EVE-Online client, Trinity, comes with an optional DX9-enhanced graphics patch that dramatically improves the visual quality of the in-game graphics through remade models, textures, and HDR. It also has an unfortunate bug: the incredibly stupid choice of boot.ini as a game configuration file, coupled with an errant extra backslash in the installer configuration. The result is that anyone who installs the enhanced graphics patch overwrites the windows XP c:\boot.ini file with the EVE client configuration file, bricking the machine on the next boot."

http://beta.slashdot.org/story/94151

Arrogant, Dismissive, Elitist, you speak as if these are bad things?
Kyleran - Bitter Vet ™ since 2006
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon

  Traugar

Advanced Member

Joined: 7/29/10
Posts: 168

4/04/14 8:17:55 AM#22
Originally posted by Xasapis
Originally posted by Traugar
....

 

All of those required cards to set up an account with the possible exception of TERA (I didn't play that one).  WoW most definitely did prior to its free under level 20 thing.  The only time any of them didn't require it was during a free trial.  If you came into wow or the others on a trial then no you wouldn't of had to until your trial was about out, but new games don't have trials so it really doesn't compare.  

Actually no, you don't. I'm afraid he's right on that one.

Lets start with WoW, since it's still a subscription game:

http://us.battle.net/wow/en/forum/topic/6678688497

Final Fantasy is also a subscription game right now. I purchased a box through steam, never entered any credit card details.

 

Just name any other company you like and you will see that, same with their policy on deluxe/pre order items etc, Zenimax is definitely not following the expected industry standards. Unfortunately for us, they don't improve them.

You don't now, and I even said you haven't had to since they started doing trials.  However, you did have to have one at the start of BC if you didn't come in on a trial.  

Here is the same conversation happening at SWTOR launch where people were complaining about entering card numbers, and swearing that they had never had to do it before.  Here again we have them saying that they have never done it before, and using TOR as an example of a game that they didn't.   http://www.mmorpg.com/discussion2.cfm/thread/336158/30-day-of-game-time-included-Not-really.html.

If you like we can go back to wow's launch and probably see people making the same complaints then.  

  rodarin

Advanced Member

Joined: 5/21/10
Posts: 434

4/04/14 8:35:36 AM#23
Originally posted by rickenbe

Most major MMO launches have had MUCH worse starts than we've seen with ESO so far. 

This one has been pretty good overall.

Always love seeing these posts.

 

This game at every turn is screwed up. I think if anyone was able to log on and get the name they wanted in the 5 day early access would have thought it was a 'good' launch, even if they never got to actually play the game. these comments show why the Fleecing of America (and other countries) and American Greed have o many stories to tell. Because people are gullible and have zero expectations.

 

This game has faltered and stumbled at every turn. How people can continually defend it blindly is beyond comprehension.

 

Sure some of these things happen.But not ALL of them happen to the same game.

 

This game is, has, and always will be a straight up cash grab Looking to capatalize on a serious name recognition campaign to extarct as much money out of you as they can at every possible juncture.

 

Why people are so surprised is beyod me. I have said it over and over again in these forums and in others. But its always labeled as 'hate'. No its called having a brain and recognizing what is going on.

 

I said it (as have many) that this game will be straight up free to play in a very short order. The time table for that switch gets shorter and shorter as ZoS continues stumbles and bumbles. Have they done ANYTHING right yet? Thats not hyperbole or a rhetorical question I am being serious. I have played full blown expansion mods of major games made by guys in their basements that are better than what I have seen from ESO. Granted theyre not MMOs, but really a lot of these issues ZOS are having arent BECAUSE its an MMO but because of ZoS and their lack of whatever. Whatever because their failures are on so many fronts I cant sufficiently list all the things they apparently lack.

 

I wanted this game to be decent, I certainly wanted more from it than what I saw. I also said the game itself isnt horrible, its just average (at best). Certainly not sub worthy and why I didnt get it. I also thought (predicted) it would be free to play or buy to play soon enough anyway so I wasnt in any real hurry to fork over 80 bux and a sub to get first crack at it. Every time I open an ESO topic my decision to wait is supported over and over again.

But in the end if ZoS sold a lot of boxes (I dotn think they did) and made/make a lot of money (dont think they have) then it wont matter because the next company will still be green lit to deliver crap like this (in all areas) and think (rightfully so) they can get away with it.

 

SWOTOR SHOULD have been enough to slow people down, now maybe with SWOTOR AND ESo both getting released half finished with a lot of other issues besides people may have finally seen enough. Doubt it though.

  Vallista

Novice Member

Joined: 12/12/05
Posts: 271

4/04/14 8:55:14 AM#24
Originally posted by elocke
Granted I know there are other companies and games in the past decade who have overcome these issues, but we have to remember Zenimax is new at this, so they at least get a pass.  They only don't get a pass if they don't fix the issue, but it seems they are on top of this stuff, so I'm going to cut them some slack and hope they start paying attention to what other companies have done, more.

They don't get a pass.  Period!  They knew full well about trying to charge customers upfront before launch.  I'm so....sick of the BS.  Stop defending what can't be defended.  Charging players full price for the box, lying about the free 30 access, and then playing the bluffing game is just wrong.  Zenimax knew from the beginning and was hoping that players would blindly go alone with their plan. 

Read my blog http://sanmonocobra.blogspot.com/

  askdaboss

Novice Member

Joined: 9/13/11
Posts: 429

4/04/14 9:07:41 AM#25

Agree with everything OP said. Frankly, they could handle this stuff better.

It's a good thing I read this post actually, I won't register my "live key" for another 2 weeks probably then. I have taken all the names I wanted during early access, and I won't have time to play for a bit of time after this weekend, so if I can use my early access till then, that's perfect.

Also hope their sort some shit out before I use my free 30 days.

  rodarin

Advanced Member

Joined: 5/21/10
Posts: 434

4/04/14 9:10:33 AM#26
Originally posted by Vallista
Originally posted by elocke
Granted I know there are other companies and games in the past decade who have overcome these issues, but we have to remember Zenimax is new at this, so they at least get a pass.  They only don't get a pass if they don't fix the issue, but it seems they are on top of this stuff, so I'm going to cut them some slack and hope they start paying attention to what other companies have done, more.

They don't get a pass.  Period!  They knew full well about trying to charge customers upfront before launch.  I'm so....sick of the BS.  Stop defending what can't be defended.  Charging players full price for the box, lying about the free 30 access, and then playing the bluffing game is just wrong.  Zenimax knew from the beginning and was hoping that players would blindly go alone with their plan. 

This and as we all love to say (when it suits us) the forums are a vast minority of players. So if people dont read the forums and dont notice it and it doesnt get reversed how many people will be paying extra for their 'free' month?

 

I think thats why they made i the full amount hoping hose that dont catch it now will just see it (when/if they do ever check their accounts) and see it as a normal sub fee. And not do some math and look at the dates.

  Four0Six

Hard Core Member

Joined: 12/18/11
Posts: 1098

4/04/14 9:14:34 AM#27
Originally posted by Traugar
Please name me one subscription game that doesn't have you enter credit card information to set a sub in order to access the 30 days free.  I entered my card.  I didn't get charged.  I won't get charged until my 30 free days are up.  If I didn't have a CC and used a game card instead then I would have had to buy the game card obviously, but it is exactly the same as every other sub game on the market.   This is a non issue because anyone who has ever played a sub game before would know that they had to set up a sub to start the game.    The only reason EU servers were being taken down during prime time was because the servers are temporarily in the US.  They did this to make it easier for them to respond to launch issues quickly.  Yes, you are complaining about it, and in hindsight it might not have been the best idea but it was a decision they made with the customers in mind.  

 

In the early days they all were that way. You buy the game, enter your key, boom 30 days. At the end of that you had to set up a sub, or use a game time card, but not before.

  Havekk

Advanced Member

Joined: 7/14/08
Posts: 1365

4/04/14 9:23:44 AM#28
I'm playing the game, having a blast and have had no issues with setting up a payment. Of course... I make enough money that this type of stuff does t bother me. Honestly, to the OP, nothing you said even crossed my mind. I haven't noticed an issue with downtime as I only play AFTER WORK. I think the issue is too many folks with no lives who play these games 24/7 and find everything in the world to complain about.
  ojustaboo

Novice Member

Joined: 11/19/09
Posts: 45

 
OP  4/04/14 10:14:13 AM#29


Originally posted by Havekk I'm playing the game, having a blast and have had no issues with setting up a payment. Of course... I make enough money that this type of stuff does t bother me. Honestly, to the OP, nothing you said even crossed my mind. I haven't noticed an issue with downtime as I only play AFTER WORK. I think the issue is too many folks with no lives who play these games 24/7 and find everything in the world to complain about.
 

Did you read my post?

 

8pm on a Thursday night with zero notice for schedules maintenance. That is exactly when most EU players have finished work and want to play.

 

Or the Sunday morning maintenance which means that if you are playing say in Austraila, the maintenance will bew something like 6 or 8pm on a Sunday night?

 

I take it you didn't try to play Wednesday as while it happens, the US server was down for something like 14 hrs

 

This is a global game and I was specifically talking about the server that is called the EU server

 

You don't think that those that don't use credit cards and want to play weith game cards are right to cxomplain that they find themselves having to pay for another 30 days before they get the 30 they have already paid for?

 

I'm all for people disagreeing with me, people have different opinions all the time. But when someone has to resort to the tone you are using, accusing those with valid complaints of having no lives and implying they are lazy layabouts etc, well that says a lot for the weight of anything you have to say. 

 

The main thread on TESO about subbing

 

http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged#latest

 

has now reached 14 pages and has had 12800 views, I would take that as a lot of people think they have got something badly wrong.

 

The game its self (bugs aside) is superb, but they are alienating people by this and in that thread people are starting and in some cases already got refunds due to this. 

  Aeonblades

Apprentice Member

Joined: 10/12/12
Posts: 2123

4/04/14 10:16:57 AM#30
Sounds like complaining just to complain honestly. The head start was a gift to begin with. Give people free stuff and all they do is complain. Figures.

Currently Playing: ESO and FFXIV
Have played: You name it
If you mention rose tinted glasses, you better be referring to Mitch Hedberg.

  wickymagee

Apprentice Member

Joined: 11/07/08
Posts: 42

4/04/14 10:27:31 AM#31
Here's a solution: enter your info then cancel at the end of your 30 days.  No permanent charge, no used up gamecard.  I can't believe people are making such an enormous deal about this.  Use your brains people, that's what they're there for.
  ojustaboo

Novice Member

Joined: 11/19/09
Posts: 45

 
OP  4/04/14 10:38:33 AM#32


Originally posted by Traugar

Originally posted by Xasapis

Originally posted by Traugar

....  
All of those required cards to set up an account with the possible exception of TERA (I didn't play that one).  WoW most definitely did prior to its free under level 20 thing.  The only time any of them didn't require it was during a free trial.  If you came into wow or the others on a trial then no you wouldn't of had to until your trial was about out, but new games don't have trials so it really doesn't compare.  
Actually no, you don't. I'm afraid he's right on that one. Lets start with WoW, since it's still a subscription game: http://us.battle.net/wow/en/forum/topic/6678688497 Final Fantasy is also a subscription game right now. I purchased a box through steam, never entered any credit card details.   Just name any other company you like and you will see that, same with their policy on deluxe/pre order items etc, Zenimax is definitely not following the expected industry standards. Unfortunately for us, they don't improve them.
You don't now, and I even said you haven't had to since they started doing trials.  However, you did have to have one at the start of BC if you didn't come in on a trial.   Here is the same conversation happening at SWTOR launch where people were complaining about entering card numbers, and swearing that they had never had to do it before.  Here again we have them saying that they have never done it before, and using TOR as an example of a game that they didn't.
  http://www.mmorpg.com/discussion2.cfm/thread/336158/30-day-of-game-time-included-Not-really.html.
If you like we can go back to wow's launch and probably see people making the same complaints then.  
 

I'm only saying what people on the official forums are saying, another couple

Wow didn't even ask for you credit card. I played it for years without a credit card.

or

WoW did not even ask for a credit card when I got the box and made an account. My 30 days was free no CC needed..that was back in Burning Crusade.

That thread is the most read thread on the forums at the moment

  rodarin

Advanced Member

Joined: 5/21/10
Posts: 434

4/04/14 10:46:04 AM#33
Originally posted by Aeonblades
Sounds like complaining just to complain honestly. The head start was a gift to begin with. Give people free stuff and all they do is complain. Figures.

no it wasnt it was an enticement to pre order a piece of crap game. if they didnt give all the extra stuff they wouldnt have made any money off anyone but blind fan boys.

 

he game is crap it runslike crap and everyone knows it. Then they start doing all thesel ittle things that they have done on top of it. It shows that right out of the door theyre desperate to make as much money as they can up front before people realize it isnt going ot get any better.

 

The only saving grace of this game is the name. Some people can claim all they want theyre having a blast but I can tell theyre in the minority. Which is exactly what a lot of people said about this game, and why it will never ever survive as a subscription based on for more than a few months.

 

people always like comparing games, which doesnt make sense because every other game out there is free to play or out and out shut down. So keep comparing ESO to those games it makes it even more germane to the argument actually except on the whole ESO is shaping up to be one f the worst launches of a AAA MMO ever. But like I have said the list of AAA releases is very short anyway. While it might not be Vanguard bad it has done a lot of things worse than Vanguard did, but if they fail to keep the server stable then it might get to the point vanguard did. Depends on how the servers handle this weekend I would imagine. If they have to come down for another 12-15 hours at or Sunday it will be tip toeing the Vangard line when you consider all the other negative things that have happened so far.

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11490

4/04/14 10:46:47 AM#34
Originally posted by wickymagee
Here's a solution: enter your info then cancel at the end of your 30 days.  No permanent charge, no used up gamecard.  I can't believe people are making such an enormous deal about this.  Use your brains people, that's what they're there for.

people are being charged a $15.00 verification charge immediately - thats the fuss

http://www.reddit.com/r/Games/comments/226ya7/elder_scrolls_online_requires_verification_charge/

  ojustaboo

Novice Member

Joined: 11/19/09
Posts: 45

 
OP  4/04/14 10:48:06 AM#35


Originally posted by wickymagee Here's a solution: enter your info then cancel at the end of your 30 days.  No permanent charge, no used up gamecard.  I can't believe people are making such an enormous deal about this.  Use your brains people, that's what they're there for.
Why cant some of you grasp not everything is done like  in places such as the USA?

 

I have family members who do not have any form of credit cards at all.

 

I have friends who went through a bad patch financially and have only managed to get basic bank accounts in the uK and don't even have a proper visa debit card. These people are hard working, they save to buy a game like this, instead of blowing their money at a bar or on gym membership or whatever, they choose to play an MMO.

 

They budget very tightly in order to play this mmo, while you and I are eating a steak, they are eating the cheapest food they can find so that they can have a bit of pleasure.

 

They might only want to play with game cards, they have just forked out what to them is a lot to buy the game, thinking they had another 30 days before they would need to buy a game card. or however they intend to pay.

 

Many have no mopy at all in the bank and I mean no money, maybe a £1 balance. Taking a months sub out of the bank no matter for how short a period can really really affect such people.

 

You are right in that this shouldn't be a big deal because people paid for something and they should be able to use it without further financial commitment.

But Zenimax has made it a big deal and for every 50 people that cam fully understand why people are so concerned, there seems to be 1 that either completely misses the point or worse has zero empathy for such people.

It doesn't affect me, I can easily afford it but I empathise with those it does affect. Having dealt with people struggling financially, people who still deserve a life and a bit of pleasure,. I know what a huge stress this will be for many.
 

 

  Bigdaddyx

Hard Core Member

Joined: 5/24/10
Posts: 1561

4/04/14 10:51:00 AM#36
Originally posted by cheyane

Their inexperience in running an MMO is what is causing most of this. I do agree OP your points are valid. I wonder how the console players who are unused to subs will react to these issues.

More like inexperinced PR department.

  Herase

Elite Member

Joined: 1/17/12
Posts: 248

4/04/14 10:55:36 AM#37
Originally posted by wickymagee
Here's a solution: enter your info then cancel at the end of your 30 days.  No permanent charge, no used up gamecard.  I can't believe people are making such an enormous deal about this.  Use your brains people, that's what they're there for.

 

That isn't a solution, if you read the thread and the link to the ESO site, you would understand people are being charged gametime/sub as soon a they hit Ok, after putting their details in. YOu can cancel it, but you still will be charged. Zen stated this is to check the card are legit, but instead of doing the standard £1 or 1p they did the entire sub price. So if you bought the 6 month plan your screwed. And to the poster above this is why it's a problem. On top of all of this there was NO warning and they had not stated this anywhere so alot of people are confused and annoyed by this.

 

I do find it strange when there are legit reasons to complain people still pretend there's nothing wrong.  Might have not affected you in a major way, but it doesn't mean it isn't a problem.   

  ckeeton999

Novice Member

Joined: 3/20/13
Posts: 58

4/04/14 11:27:21 AM#38
Oh my god. You people must be new to the world of finance. It isn't a charge, it's a pretty authorization. Grow up and knock off the stupid conspiracy theories. Its the dumbest thing ever
  ckeeton999

Novice Member

Joined: 3/20/13
Posts: 58

4/04/14 11:27:56 AM#39
Pre authorization*
  ElRenmazuo

Elite Member

Joined: 10/28/06
Posts: 4176

4/04/14 11:30:33 AM#40
Originally posted by cheyane

Their inexperience in running an MMO is what is causing most of this. I do agree OP your points are valid. I wonder how the console players who are unused to subs will react to these issues.

The devs of ESO has experience in developing mmos since dark age of camelot

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