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Elder Scrolls Online

Elder Scrolls Online 

General Discussion  » Being Charged 14.99 Up front Beforre 30 Days???

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197 posts found
  makasouleater69

Hard Core Member

Joined: 5/19/13
Posts: 418

4/03/14 8:29:55 PM#41
Originally posted by Talrune

Yeah my earlier issue was my c lient was open(this is when servers were down for prep for launch) came back in room when they released that small patch and it was repairing it self without my doing anything.  Then it ptched again I was ok cool.

 

THEN LOL when client restarted it said install.  So I tried many times still install on phone and email they both said nah its just checking your data (um now i'm not dumb its reinstalling)  after 15 min and giving some info via email to guy on phone he confirmed crap that's a bug we need to fix asap thnks for alerting us.  aka have fun re downloading 22gb  love game but man t his annoying as well.

Yeah it is. I feel your pain, I hope you have a faster connection then my ny wood internet. That goes around 170-240. I just hope when it gets downloaded, it doesnt try to redownload it again.

  Talrune

Advanced Member

Joined: 10/19/03
Posts: 286

 
OP  4/03/14 8:30:13 PM#42
Originally posted by ianicus
Originally posted by Talrune

In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

 

Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

To be  clear my  original post was before they admitted this so i was not trolling.

  User Deleted
4/03/14 8:32:07 PM#43
Originally posted by Talrune
Originally posted by ianicus
Originally posted by Talrune

In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

 

Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

To be  clear my  original post was before they admitted this so i was not trolling.

You failed to mention you went in and setup your Subscription.

  Talrune

Advanced Member

Joined: 10/19/03
Posts: 286

 
OP  4/03/14 8:33:21 PM#44
Originally posted by ilives
Originally posted by Talrune
Originally posted by ianicus
Originally posted by Talrune

In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

 

Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

To be  clear my  original post was before they admitted this so i was not trolling.

You failed to mention you went in and setup your Subscription.

Um I never  went in and setup a sub and even if i did still should not be charged.  Soon as I entered retail key I was being asked to choose a sub plan  after  accepting the user agreement.

  makasouleater69

Hard Core Member

Joined: 5/19/13
Posts: 418

4/03/14 8:33:47 PM#45
Originally posted by Talrune
Originally posted by ianicus
Originally posted by Talrune

In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

 

Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

To be  clear my  original post was before they admitted this so i was not trolling.

I dont think you are trolling ethier way. This other guy is making it sound like its all ok now, that they admitted they were stealing money, and they have plans to give it back.

  Slapshot1188

Elite Member

Joined: 5/06/07
Posts: 4115

4/03/14 8:34:18 PM#46

Originally posted by Lahuzer


Originally posted by spacebot

I'm thinking they don't bill people themselves but have a service that does. Either way looks like a mistake. They do happen. Anyone remember Warhammer online's problems with mutlibilling credit cards?

This is just  a mistake why are people assuming it's not? Ahh  right better drama and all that "ESO IZ EVEL CAUSE THEY BILLED ME WRONG!"

They are "EVIL" until they prove me otherwise... 


Originally posted by Lahuzer
I have no problem with 15 bucks. I have a problem with a company taking money from my card, and holding them until my 30 days are up. It's just bad business. It's stupid and only brings more hate towards them. It makes them look greedy and stupid. Way to go Zenimax. Morons.


Hmm.. what a deliciously interesting turn of events this is!!!! 

 

No idea if they are charging people or are just putting through a pre-authorization.  If you were CHARGED the sub fee despite what they said, then they are wrong and you are correct to be upset with them. 

 

See how it works?  Doesn't matter if I like the game or not.  When a company screws up, you call them on it.  Don't defend them just because you like the game.

 

Of course if this is NOT really a charge but just a pre-authorization then the whole thread is moot.

 

"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

  Talrune

Advanced Member

Joined: 10/19/03
Posts: 286

 
OP  4/03/14 8:37:10 PM#47
Originally posted by Slapshot1188

Originally posted by Lahuzer


Originally posted by spacebot

I'm thinking they don't bill people themselves but have a service that does. Either way looks like a mistake. They do happen. Anyone remember Warhammer online's problems with mutlibilling credit cards?

This is just  a mistake why are people assuming it's not? Ahh  right better drama and all that "ESO IZ EVEL CAUSE THEY BILLED ME WRONG!"

They are "EVIL" until they prove me otherwise... 


Originally posted by Lahuzer
I have no problem with 15 bucks. I have a problem with a company taking money from my card, and holding them until my 30 days are up. It's just bad business. It's stupid and only brings more hate towards them. It makes them look greedy and stupid. Way to go Zenimax. Morons.


Hmm.. what a deliciously interesting turn of events this is!!!! 

 

No idea if they are charging people or are just putting through a pre-authorization.  If you were CHARGED the sub fee despite what they said, then they are wrong and you are correct to be upset with them. 

 

See how it works?  Doesn't matter if I like the game or not.  When a company screws up, you call them on it.  Don't defend them just because you like the game.

 

Of course if this is NOT really a charge but just a pre-authorization then the whole thread is moot.

 

Well as I said American Express confirmed it was a charge not a pre auth.  And I trust they know what they doing for their customers.

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1512

4/03/14 8:40:02 PM#48
Originally posted by ilives
Originally posted by Talrune
Originally posted by ianicus
Originally posted by Talrune

In my 17 years of playing mmos I honestly never recalled a mmo that ad 30 days game time charging your credit card for the following month before the 30 days are up...never. 

Yeah there may be a 1.00 auth charge and I though perhaps the 14.99 was the same thing and will fall off.  I called American Express and t hey said no this is an actual merchant charge not a pre auth and will not fall off. 

 

Very deceiving on their part Zenimax.  Having American Express remove that charge as well. I don't mind if they specified you have to pay your sub up front then get 30 days free but that has never been like this for any other mmo I have ever played.

I would say this was a billing error in thier system. It can happen easy enough, tons of MMO's out there have had billing issues, double charges, etc. Its too bad it had to happen in the first month, but as they have replied in thier forums, they are admitting that if there was a charge it would be an error, and are there to help correct it. Anything else is worthless speculation and trolling.

To be  clear my  original post was before they admitted this so i was not trolling.

You failed to mention you went in and setup your Subscription.

Huh? ofcourse has to set up a  susbcription so that they charge him after 30 days and not now.

Really getting tired of fans defending Zenimax for every single error and blunder since day one.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 5671

4/03/14 8:41:10 PM#49
Originally posted by Distopia
Originally posted by Torvaldr

I've never had an mmo do that before. The craziest thing I've heard is SquareEnix used to have some weird rules about the account, but I'm sure they dropped those quite a while ago.

I hope this is just a glitch in their billing system and not intended behavior. Either way, not cool. Well most mmo players won't find that to be very cool I think.

"We ask that you enter a credit card, but it is only authorized. No charge is made. If you do see that a charge has been erroneously made before your included 30 days of gametime are up and have confirmed with your bank that this is the case, please let us know and we'll happily correct the error."

That's good to know. After I thought about it for a bit I remembered LotRO having some double billing issues a couple times. That really got some heated forum posts.

I think a mind wipe so people could play an mmo like it was their first time again, would be easier to build than a new mmo people here would actually like. - DamonVile

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1512

4/03/14 8:42:38 PM#50
Originally posted by Gestankfaust
Originally posted by Knotwood

I went into my account today to find a subscription plan to use..... 

 

There isn't even a place to enter any credit card info nor is there anywhere to select a sub...

 

This thread is either full of it...  or something is missing from my zenimax account that will allow me to choose a sub.

Kinda what I was thinking too....

When you put your retail key in (not pre release) the page takes you to set up a  sub by default. Stop calling others trolls only because you are mis informed about an issue. 

  Slapshot1188

Elite Member

Joined: 5/06/07
Posts: 4115

4/03/14 8:42:54 PM#51

You may want to re-check as people on the official forums are saying it was a pre-authorization (even those originally complaining).

This is very common.  Most places put through a charge (usually $1) to make sure the card is valid etc.  Sometimes a hotel or similar place will put a blanket hold of the room cost + some expenses.  When the real charge comes through it washes out.  Also they only stay for a few days even if the real charge never comes. 

 

If it was a real charge then they are wrong and you should be upset though.

 

 

"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

  Forgrimm

Apprentice Member

Joined: 3/24/07
Posts: 208

4/03/14 8:43:37 PM#52
Originally posted by Talrune

Well as I said American Express confirmed it was a charge not a pre auth.  And I trust they know what they doing for their customers.

Unfortunately that isnt always the case. I worked in customer service for a major online retailer for over 5 years. And in that time I encountered many, many instances where a pre-authorization hold was put on a customer's debit/credit card for a purchase, and the customer's bank insisted that we had actually charged the card, when in fact we had not. For some reason, the pre-authorization holds always showed up as charges to the bank reps.

  LisaFlexy22

Novice Member

Joined: 2/10/14
Posts: 421

4/03/14 8:43:49 PM#53

They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

 

And I would be curious to know if the OP has even put a redeem code for having purchased the game to activate free 30 days at all before raging?  Or are you expecting your 5-day early access code to grant you 30 days?  Because it won't.

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1512

4/03/14 8:46:53 PM#54
Originally posted by LisaFlexy22

They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

People have the right to upset if they are being charged ahead of 30 days. For apologists nothing ever is a big deal.

  Slapshot1188

Elite Member

Joined: 5/06/07
Posts: 4115

4/03/14 8:48:49 PM#55
Originally posted by Bigdaddyx
Originally posted by LisaFlexy22

They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

People have the right to upset if they are being charged ahead of 30 days. For apologists nothing ever is a big deal.

If this is the case, you are correct.  Don't screw with people's money.   That said, from what I read on the official forums... this is actually a pre-authorization and not a charge.  Even many of the original complainers now realize this.  but again, if you were in fact CHARGED you should be mad.

 

 

"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

  Talrune

Advanced Member

Joined: 10/19/03
Posts: 286

 
OP  4/03/14 8:49:33 PM#56
Originally posted by LisaFlexy22

They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

 

And I would be curious to know if the OP has even put a redeem code for having purchased the game to activate free 30 days at all before raging?  Or are you expecting your 5-day early access code to grant you 30 days?  Because it won't.

Well clearly you have not read all my posts on this thread wow.  Yes of course I have entered my retail key that is the only way you would be asked for a sub.

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1512

4/03/14 8:54:02 PM#57
Originally posted by Talrune
Originally posted by LisaFlexy22

They already said it's a mistake if it's happened to anyone and it isn't supposed to charge till after 30 days.  It really is unreal how willing and eager so many people are in game forums to go ape shit over ever little thing, most of the time without even knowing any details or whether something said is factual or not.  It's like a good lot of you just constantly want to be upset about something.  Good lord....

 

And I would be curious to know if the OP has even put a redeem code for having purchased the game to activate free 30 days at all before raging?  Or are you expecting your 5-day early access code to grant you 30 days?  Because it won't.

Well clearly you have not read all my posts on this thread wow.  Yes of course I have entered my retail key that is the only way you would be asked for a sub.

That is what i wrote on last page too, entering retail key takes you to sub page by default. No surprise he didn't even bother to read and rushed straight to defend Zenimax.

I was charged 15 bucks too so you are not alone. I sent in a  ticket for refund.

  ravare

Hard Core Member

Joined: 4/14/06
Posts: 39

All life is perception

4/03/14 8:56:02 PM#58

Jesus, seriously people. If it was an error, call their billing department and get it sorted out like a normal person would. Stop making posts on forums trying to raise hell over an error.

Use due diligence and let them know they have to fix it and get it done. And for the "omg i cant believe they did this to you!".......it was an error on Zenimax's part and they know it.....its not some tricky super conspiracy bait and switch to steal your money.

 

  Distopia

Drifter

Joined: 11/22/05
Posts: 15533

"what a boring life, HATING everything" -Gorilla Biscuits

4/03/14 8:57:17 PM#59
Originally posted by Torvaldr
Originally posted by Distopia
Originally posted by Torvaldr

I've never had an mmo do that before. The craziest thing I've heard is SquareEnix used to have some weird rules about the account, but I'm sure they dropped those quite a while ago.

I hope this is just a glitch in their billing system and not intended behavior. Either way, not cool. Well most mmo players won't find that to be very cool I think.

"We ask that you enter a credit card, but it is only authorized. No charge is made. If you do see that a charge has been erroneously made before your included 30 days of gametime are up and have confirmed with your bank that this is the case, please let us know and we'll happily correct the error."

That's good to know. After I thought about it for a bit I remembered LotRO having some double billing issues a couple times. That really got some heated forum posts.

Warhammer/Mythic had the same, multiple charges I think some lost as much as $1000+ from their Bank accounts, of course it was reimbursed later. Still quite the snafu.

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  Dreamo84

Defender of Worlds

Joined: 5/20/04
Posts: 2915

I actually still like MMORPGs

4/03/14 8:58:10 PM#60
Glad I waited to hit the button on my 180 day sub. I will still get it but not right away.

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