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Elder Scrolls Online

Elder Scrolls Online 

General Discussion  » Can someone link me the client?

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42 posts found
  User Deleted
4/02/14 2:56:08 AM#21
Originally posted by MikeJezZ
Originally posted by asmkm22
Originally posted by MikeJezZ
Well shit happens. My problem is it affects me. I paid for headstart - unlike many others I do not get what I paid for.

Even worse is that now I cannot use my favorite password. I have to use a shitty password now, because zenimax suggested that I should change it to see if that helps.

For what it's worth, if you have a "favorite" password, then it was probably time to change it up anyway.  That's how accounts (not just MMO's) get compromised.

I have always an authenticator when possible anyway so that is not a problem.

 

But this did not solve my problem. I still can't login!

 

My ESO launcher also seems bugged - but I cannot download a new client, since there are no download link under my account where I can download it.

Here's the PC link.  I'm not convinced it's going to solve your problem though.

 

http://elderscrolls-a.akamaihd.net/products/BNA_Launcher/Install_ESO.exe

  sfc1971

Novice Member

Joined: 10/05/08
Posts: 423

4/02/14 2:57:29 AM#22

The two big folders are for the different mega servers, the one with EU in it is for the EU server, the one without for the US server. If you only want to play on one, you can delete the other.

In the launcher, near the center is a small O like symbol that drops down a option menu when clicked. There is a repair option.

Right now, the US server is down for maintenance, so no matter what you do, you can't login right now.

 

  Matticus75

Hard Core Member

Joined: 10/18/05
Posts: 401

4/02/14 2:58:28 AM#23
I had to get a new computer and download it on my new PC. Just go to ESO's main website; click on account, and log in, when you do, you should see a "purchased games" on the right, and below that "Download PC client"
  Matticus75

Hard Core Member

Joined: 10/18/05
Posts: 401

4/02/14 2:59:54 AM#24
Servers are down at the moment....so that maybe the issue?
  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 3:22:04 AM#25

 

 

Originally posted by asmkm22
Originally posted by MikeJezZ
Originally posted by asmkm22
Originally posted by MikeJezZ
Well shit happens. My problem is it affects me. I paid for headstart - unlike many others I do not get what I paid for.

Even worse is that now I cannot use my favorite password. I have to use a shitty password now, because zenimax suggested that I should change it to see if that helps.

For what it's worth, if you have a "favorite" password, then it was probably time to change it up anyway.  That's how accounts (not just MMO's) get compromised.

I have always an authenticator when possible anyway so that is not a problem.

 

But this did not solve my problem. I still can't login!

 

My ESO launcher also seems bugged - but I cannot download a new client, since there are no download link under my account where I can download it.

Here's the PC link.  I'm not convinced it's going to solve your problem though.

 

http://elderscrolls-a.akamaihd.net/products/BNA_Launcher/Install_ESO.exe

Probably not, but given my launcher seems corrupted I would like a fresh install before I might be able to play.

Atm when I start the client and start the game, I get the "your login is incorrect. Please try again."

When I shut down the game the launcher crashes and comes with a Windows Error saying the application stopped working. So I will try to get a new, "fresh and clean" installation.

 

Originally posted by Matticus75
I had to get a new computer and download it on my new PC. Just go to ESO's main website; click on account, and log in, when you do, you should see a "purchased games" on the right, and below that "Download PC client"

 

 

Playing ATM: Elder Scrolls Online, Diablo 3
MMO's shelted: Check my mmorpg profile
KICKSTARTED: Camelot Unchained. (250 USD)

  Aroukos

Advanced Member

Joined: 6/13/13
Posts: 584

4/02/14 4:03:49 AM#26
Originally posted by MikeJezZ

Under downloads / Where the BETA client were:

 

 

But if I look under billing history:

 

 

My ESO launcher settings:

 

 

My ESO folder (which after reinstall of launcher actually seems normal now:

 

 

And when I try to log into the game:

 

 

And the perfect thing?

 

All their workers are located in the US - So when I'm free from work, they are sleeping. They might be, since they stop responding on their support at that time.

 

Now I understand there can be problems at launch.

 

What I do not understand is, why only a SMALL AMOUNT has this problem, and why I'm not getting informed in any way, of if they are working on it or anything!

 

I paid for being able to play earlier. But I cannot play.

 

 

 

That's what you get as a EU customer, when the servers and all the working staff is placed on US.

Ahhh sry forgot...EU server (and staff?) will move to EU...SOON...

  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 4:07:31 AM#27

Yes Aroukus that is all nice. What can I use it for now?

 

I paid for headstart, and I don't get what I paid for. They cannot even compensate for it, because they cannot move launch for obvious reason.

 

Worst case scenario my account maybe still not works when the game is released.

 

Then I get some of the 30 days free time completely wasted, and that means I actually have not got what I paid for..

Playing ATM: Elder Scrolls Online, Diablo 3
MMO's shelted: Check my mmorpg profile
KICKSTARTED: Camelot Unchained. (250 USD)

  Aroukos

Advanced Member

Joined: 6/13/13
Posts: 584

4/02/14 4:19:36 AM#28
Originally posted by MikeJezZ

Yes Aroukus that is all nice. What can I use it for now?

 

I paid for headstart, and I don't get what I paid for. They cannot even compensate for it, because they cannot move launch for obvious reason.

 

Worst case scenario my account maybe still not works when the game is released.

 

Then I get some of the 30 days free time completely wasted, and that means I actually have not got what I paid for..

 

You just have to wait i guess, until SOON comes...

Just kidding, i think indeed this sucks a big time, yes.

I just cant understand ppl who say this is like beta etc until the release. THIS IS NO BETA AT ALL. This was one of the main reasons  YOU and MANY others pre ordered the game. To enter 5 days early, not in some beta, but in the game. And you cant. That sucks whatever fanboys are claiming.

  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 4:26:24 AM#29
Originally posted by Aroukos
Originally posted by MikeJezZ

Yes Aroukus that is all nice. What can I use it for now?

 

I paid for headstart, and I don't get what I paid for. They cannot even compensate for it, because they cannot move launch for obvious reason.

 

Worst case scenario my account maybe still not works when the game is released.

 

Then I get some of the 30 days free time completely wasted, and that means I actually have not got what I paid for..

 

You just have to wait i guess, until SOON comes...

Just kidding, i think indeed this sucks a big time, yes.

I just cant understand ppl who say this is like beta etc until the release. THIS IS NO BETA AT ALL. This was one of the main reasons  YOU and MANY others pre ordered the game. To enter 5 days early, not in some beta, but in the game. And you cant. That sucks whatever fanboys are claiming.

Indeed. It pisses me off that I literally have paid for a headstart, which I do not receive.

 

I cannot level with my friends because of this now. They shouldn't wait with enjoying the game either because of a problem on my account, I would never demand that.

 

But there should not have BEEN any problems on my account in the first place. I paid for headstart and MAYBE 30 days of playtime. I won't get my headstart which I paid for - god knows if I even will get my full 30 days.

 

Zenimax are such amateurs, and I wished that I have bought directly from them so I could have requested a refund, because after a poor service like this, I really wouldnø't put my money in a company like this.

Playing ATM: Elder Scrolls Online, Diablo 3
MMO's shelted: Check my mmorpg profile
KICKSTARTED: Camelot Unchained. (250 USD)

  Aroukos

Advanced Member

Joined: 6/13/13
Posts: 584

4/02/14 4:32:31 AM#30
Originally posted by MikeJezZ
Originally posted by Aroukos
Originally posted by MikeJezZ

Yes Aroukus that is all nice. What can I use it for now?

 

I paid for headstart, and I don't get what I paid for. They cannot even compensate for it, because they cannot move launch for obvious reason.

 

Worst case scenario my account maybe still not works when the game is released.

 

Then I get some of the 30 days free time completely wasted, and that means I actually have not got what I paid for..

 

You just have to wait i guess, until SOON comes...

Just kidding, i think indeed this sucks a big time, yes.

I just cant understand ppl who say this is like beta etc until the release. THIS IS NO BETA AT ALL. This was one of the main reasons  YOU and MANY others pre ordered the game. To enter 5 days early, not in some beta, but in the game. And you cant. That sucks whatever fanboys are claiming.

Indeed. It pisses me off that I literally have paid for a headstart, which I do not receive.

 

I cannot level with my friends because of this now. They shouldn't wait with enjoying the game either because of a problem on my account, I would never demand that.

 

But there should not have BEEN any problems on my account in the first place. I paid for headstart and MAYBE 30 days of playtime. I won't get my headstart which I paid for - god knows if I even will get my full 30 days.

 

Zenimax are such amateurs, and I wished that I have bought directly from them so I could have requested a refund, because after a poor service like this, I really wouldnø't put my money in a company like this.

 

Ahhh...forfot another thing....

Be prepared for "welcome to mmo's" "Don't hit the door behind you" etc etc

Typical things :)

  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 9:17:34 AM#31
Seems like god doesn't want me to play this game...

Almost done download, we are losing all electricity during thunder. Starting my machine up, launching the client.... Client goes black and then shuts down...

Does anyone know how to repair it outside the client or am I going to redownload 22 gigs again?

Playing ATM: Elder Scrolls Online, Diablo 3
MMO's shelted: Check my mmorpg profile
KICKSTARTED: Camelot Unchained. (250 USD)

  User Deleted
4/02/14 12:10:42 PM#32
Originally posted by MikeJezZ

Yes Aroukus that is all nice. What can I use it for now?

 

I paid for headstart, and I don't get what I paid for. They cannot even compensate for it, because they cannot move launch for obvious reason.

 

Worst case scenario my account maybe still not works when the game is released.

 

Then I get some of the 30 days free time completely wasted, and that means I actually have not got what I paid for..

Have you tried calling or emailing them?  That's going to be the fastest way to resolve account issues.  It could just be something like your bank hasn't cleared the payment yet or something.  I don't know, just consider calling them rather than fixing it yourself and complaining.

  Talrune

Apprentice Member

Joined: 10/19/03
Posts: 344

4/02/14 12:17:25 PM#33
yeah have them d o a callback you may have to be up at night if your where its evening but that or a ticket...of if you have another machine see if it works on it if it does then its your computer.
  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 12:29:08 PM#34

Originally posted by asmkm22

Originally posted by MikeJezZ

Yes Aroukus that is all nice. What can I use it for now?

 

I paid for headstart, and I don't get what I paid for. They cannot even compensate for it, because they cannot move launch for obvious reason.

 

Worst case scenario my account maybe still not works when the game is released.

 

Then I get some of the 30 days free time completely wasted, and that means I actually have not got what I paid for..

Have you tried calling or emailing them?  That's going to be the fastest way to resolve account issues.  It could just be something like your bank hasn't cleared the payment yet or something.  I don't know, just consider calling them rather than fixing it yourself and complaining.

I have emailed them the last 24 hours.

First they suggested I should change my password, so I did. Now I got some stupid password and it did not solve the problem, I can still not login.

They don't know how to fix it.

I can't call them, but I can make them call me. Problem is, I am located in EU, they are in US. When they contacted me regarding calling, he sended me an e-mail 5 AM about he could see that it's late in my country so he could not call me. Poor service.

Originally posted by wayubb
yeah have them d o a callback you may have to be up at night if your where its evening but that or a ticket...of if you have another machine see if it works on it if it does then its your computer.

Seriously dude, just stop. Can you hear what you're saying?

I have to take care of my full time job to make a living. I should not skip WORK because of customer support for a computer game.

I have played beta. But when I try to login it just says my login or password is incorrect. It has nothing to do with my computer. As I have linked, it is a common issue.

Playing ATM: Elder Scrolls Online, Diablo 3
MMO's shelted: Check my mmorpg profile
KICKSTARTED: Camelot Unchained. (250 USD)

  User Deleted
4/02/14 12:42:48 PM#35
Originally posted by MikeJezZ

 

I have emailed them the last 24 hours.

First they suggested I should change my password, so I did. Now I got some stupid password and it did not solve the problem, I can still not login.

They don't know how to fix it.

I can't call them, but I can make them call me. Problem is, I am located in EU, they are in US. When they contacted me regarding calling, he sended me an e-mail 5 AM about he could see that it's late in my country so he could not call me. Poor service.

 

Is it really poor service, or is it your crappy location?  Time zone differences can be a real pain, and there are actually regulations here the prevent companies from calling people outside of certain local hours (meant more for telemarketing, but applies in other ways as well).

Why exactly can't you call?

I understand that you are frustrated with things, but at some point, you have to realize that your location and restrictions aren't exactly helping any.  They have a number, so try calling.

  BeansnBread

Elite Member

Joined: 9/19/06
Posts: 5663

4/02/14 12:44:54 PM#36
Are you justifying them not having customer service for reasonable EU hours?

SWTOR is the greatest mmo ever!

  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 12:45:10 PM#37
Originally posted by asmkm22

Is it really poor service, or is it your crappy location?  Time zone differences can be a real pain, and there are actually regulations here the prevent companies from calling people outside of certain local hours (meant more for telemarketing, but applies in other ways as well).

Why exactly can't you call?

I understand that you are frustrated with things, but at some point, you have to realize that your location and restrictions aren't exactly helping any.  They have a number, so try calling.

It is poor service, when you release a product in countries where you cannot give support.

 

And I can't call because when you contact support, they say you should send a Email to them so they can call you.

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  MikeJezZ

Novice Member

Joined: 7/08/04
Posts: 1205

Only in death, does duty end.

 
OP  4/02/14 12:46:48 PM#38
Originally posted by BeansnBread
Are you justifying them not having customer service for reasonable EU hours?

If you release a product in another country, you should be able to support it.

 

Hard for americans to understand this of course - until it is the other way around and they get the problem.

Playing ATM: Elder Scrolls Online, Diablo 3
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  User Deleted
4/02/14 12:48:56 PM#39
Originally posted by MikeJezZ
Originally posted by BeansnBread
Are you justifying them not having customer service for reasonable EU hours?

If you release a product in another country, you should be able to support it.

 

Hard for americans to understand this of course - until it is the other way around and they get the problem.

Would you prefer they didn't release it in your country?  You could always stick to playing games made over there, like Darkfall.

  BeansnBread

Elite Member

Joined: 9/19/06
Posts: 5663

4/02/14 12:49:13 PM#40
Originally posted by MikeJezZ
Originally posted by BeansnBread
Are you justifying them not having customer service for reasonable EU hours?

If you release a product in another country, you should be able to support it.

 

Hard for americans to understand this of course - until it is the other way around and they get the problem.

Yeah, I understand. If what you say is true and they aren't offering reasonable customer service hours to the EU, then there is something wrong there.

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