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Star Wars: The Old Republic

Star Wars: The Old Republic 

General Discussion  » Worst Customer Service Ever

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31 posts found

Elite Member

Joined: 9/27/12
Posts: 2459

2/21/14 12:33:38 PM#21
Originally posted by Gorwe
My experience is Neutral. I did ask a weird question(one that would take ~5 minutes to check-# of defeats/probes on my chars), but they didn't contact me back except via bot. And it said that I requested a service they did not offer(there shouldn't be a service out of offer when talking about the CS imo). I replied back to the bot, but nothing.

Imo, Blizz, EA(big companies) etc shouldn't use bots. They have more than enough of either money or employees to just cut to the chase.

If you're talking about the "Customer Service Droids"... those are actually people, it's just their way of being witty.

Of course even if there is a person answering the ticket/mail there is no guarantee that they won't simply be lazy and copy paste a standard reply template.

My SWTOR referral link for those wanting to give the game a try. (Newbies get a welcome package while returning players get a few account upgrades to help with their preferred status.)


Apprentice Member

Joined: 10/21/04
Posts: 232

2/21/14 12:40:52 PM#22
Theres probably something hes not telling us, theres always 2 sides in these kinda things.

Fine, we'll compromise. I'll get my way & you'll find a way to be okay with that.

  User Deleted
2/21/14 1:57:41 PM#23
Originally posted by pgdeaner

I believe that part of their model is reduced support for non-subscribers witch includes limited access to the forums.  I had an issue with my account where I could not log in at all.  I subbed for a month and they were able to fix my issue and even restore some characters for me.  They were so pleasant and helpful I continued my sub.

I'm guessing that there is some vestage of the old client that is causing you issues.  Is a clean install an option?


Thats odd, because I'm a subber and have had a support ticket open on one of my characters for about a week now with no response. Seems theres a bug with the tracker/ my story quest on my scoundrel where the tracker keeps directing me toward my ship, regardless of the fact that the npc is on a planet. It also wont let me interact with the NPC herself.


Anyway OP, sorry the problems broke it for you. They almost frustrated the experience for me, just gave it a break and came back later on a new toon. GL with your future endeavors


Apprentice Member

Joined: 2/03/07
Posts: 397

2/21/14 8:09:14 PM#24
Originally posted by Cod_Eye
Stab in the dark here, OP did you try logging in with your registered email or one of your character names? If I remember correctly they changed the login process to character name some time ago.

when i went to log in it asked me for my character name sicne its been a long time since i was last on eve. had to log in to the main page to resub lol and thats where it asked me for the char name. but i got it from support and am playing it now

free 7 day sub and unlocks for swtor new accounts and 90+ day inactive subs.


Apprentice Member

Joined: 2/15/14
Posts: 248

2/21/14 8:28:05 PM#25
I've actually had pretty good service from SWTOR support, although that only applies if you are a subscriber. My worst customer support in all of my MMOs has to go to GW2. I guess that they don't feel the need to provide decent support since there is no sub. 

Elite Member

Joined: 9/16/11
Posts: 2349

2/21/14 8:43:35 PM#26
That was an actual person? It sounded like a bloody bot! Hm...

If they said "we do not have the clearence to access the service you requested"(or sth to that effect-and no "unavailable service" sounds just cheap), I'd understand. Like, you can't ask a doorman at the Imperial Intelligence to debrief you, now can you? That sort of thing. Some friendly blizz people(even their d3 programmers!) told me that sometimes it's not that CS DOESN'T WANT to do sth, it's that they CAN'T/AREN'T ALLOWED to do it. <-that is very frequent when speaking of big gaming corporations.

See, I understand. But why sound like a bot? Have we come to the point where we actually want to be like Data(funnily enough he wanted not to be him)? Strange times :D

Elite Member

Joined: 11/12/07
Posts: 1733

Crosby P. Jenkins

2/21/14 8:50:11 PM#27

Well when I played SWTOR I needed customer support via phone twice, to my surprise I would rate customer service both times as A+.

OP, when I installed SWTOR I had to manually setup a firewall (McAfee) exclusion allowing installation, only game I can remember having to do this.


Novice Member

Joined: 12/18/10
Posts: 69

3/04/14 6:02:49 AM#28
Originally posted by Fenrir767
The majority left because of the end game glitches you know how many times I wiped on NiM bosses because the game had issues.... It was more the glitches plus no announcement of new content that pushed people away not the gameplay itself most that I played it loved the trip to max level more than any other MMO sorry if it wasn't the gab for you.

And if you call TOR a lobby game you a clearly full of it and have never played it.

Well, I'm completely shocked. I tried to give this game another go as a second mmo.. (I just subbed to FFXIV)

This will be impossible.The F2P version was a bit too limiting and I'm faced with a complete impossiiblity to remove them. According to EA, the four banks who issued my four debit cards have denied the payment. I called EA (no chat support??), and there is nothing they can do about it. I called one of my bank, they didn't deny the transactions. I was not charged, I didn't pay anthing, but they were no refusal on the bank side. II won't waste more time calling the three other banks, I won't need a second mmo. (for the record, the Banks issuing my cards were located in four different countries, three in Europe and one in NA)


I can only guess why this game has failed. I've never seen such a poor customer service.



Novice Member

Joined: 1/27/04
Posts: 599

Take My Love, Take My Land, Take me to wear I cannot stand

3/04/14 7:53:25 AM#29
How about you try a credit card or paypal as their website clearly states they don't take debit....

Novice Member

Joined: 12/18/10
Posts: 69

3/04/14 9:36:21 AM#30
Originally posted by Fenrir767
How about you try a credit card or paypal as their website clearly states they don't take debit....

They take debit cards. It's an available choice in the dropdown list both if you are a UK resident, a swiss resident, or a french resident. As I have no cards registered out of this three countries, I didn't access the US specific part. But if it is clearly stated that they don't take debit card in your country, then it is probably because you live outside the NA ou the EU.

I wouldn't be surprised to learn that the australians had to pay cash. :p


Elite Member

Joined: 9/27/12
Posts: 2459

3/04/14 3:12:52 PM#31
Originally posted by Gorwe
Some friendly blizz people(even their d3 programmers!) told me that sometimes it's not that CS DOESN'T WANT to do sth, it's that they CAN'T/AREN'T ALLOWED to do it. <-that is very frequent when speaking of big gaming corporations.

See, I understand. But why sound like a bot? Have we come to the point where we actually want to be like Data(funnily enough he wanted not to be him)? Strange times :D

Yeah, they are restricted by company policy.

A while ago there was someone venting on the SWTOR forums because he clicked someone's referral link, but it turned out there was something wrong with the link (characters went missing in the original copy paste would be my guess), he contacted support and tried to get the referral bonuses that way - but he was told they couldn't do that.

A classic example of company policy (AKA they have to be referred by an actual player in this case, CS isn't allowed to just slap on some referral bonuses and call it a day).

My SWTOR referral link for those wanting to give the game a try. (Newbies get a welcome package while returning players get a few account upgrades to help with their preferred status.)

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