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Final Fantasy XIV: A Realm Reborn

Final Fantasy XIV: A Realm Reborn 

General Discussion  » Well I'm done!

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112 posts found
  Ikeda

Hard Core Member

Joined: 10/07/10
Posts: 1974

9/10/13 8:02:23 AM#41
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

  DMKano

Elite Member

Joined: 6/17/11
Posts: 5168

9/10/13 8:13:22 AM#42
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1525

9/10/13 8:17:12 AM#43
Originally posted by DMKano
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

This.

+1.

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5018

9/10/13 8:32:19 AM#44
Originally posted by DMKano
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

Click link and voila: http://www.square-enix.com/na/account/otp/

 

How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

 

PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7197

9/10/13 8:38:53 AM#45

These happens every single mmorpg's (worth palaying) launch. A select few individuals are "hacked", and/or frozen. I've been a member of the group before. I know you don't want to here it, but new email, and paswords are a must for new mmorpgs. Good luck to you man.

When I eat chocolate chip pie it just doesn't feel like chocolate chip cookies. The texture, the consistency, it's just not the same and this is disappointing.

  GeezerGamer

Elite Member

Joined: 4/03/12
Posts: 4646

9/10/13 8:45:47 AM#46
Originally posted by JeroKane
Originally posted by DMKano
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

Click link and voila: http://www.square-enix.com/na/account/otp/

 

How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

 

PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

I was going to post that this thread is BS since SE provides a way to avoid this issue, so anyone who has this issue failed to take advantage of the method provided. But it seems others have done this already, so I'll just bump those posts.

Yeah, http://www.square-enix.com/na/account/otp/ and problems are solved.

Otherwise who's fault is it really?

 

 

It's the sad state of the genre. The next big title has as many threads discussing issues with it's business model than issues with the game itself.

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1341

 
OP  9/10/13 8:47:45 AM#47
Originally posted by Husvik
Originally posted by eccoton
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

 First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.

You've been hacked before?

I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts

See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.

So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?

Ok guy let's get this straight. I know all about passowrds and the possible issues with passwords. I have been online in mmos since 1996 and i have been hacked  only twice once in WOW and here in FFXIV. I understand that even a good password and a player who is knowledgable can get hacked. First I do not even know I was hacked since I can not get to CS. It might be another issue. The e-mail i recieved said I violated user agreement and the section on gold selling or buying was quoted. The date was 9/9. I did not log in yesterday or ever bought gold in any game pure and simple. I realize I can spend  a few days to a week to fix this but why should I be put through another hassle? The reason I statred this thread was not about hacking, passwords, or being suspended. It was I am simply tired of the continuing issues with this game and how SE deals with it. Your experiences maybe be different and flawless but mine is plagued with continuing issues. As a customer I am simply tired of dealing with it for a game that is good but not great for me.

Oh and let me add I was billed twice by SE for the digital download collector's editon, I forgot to mention that issue as well. That is now in the hands of my credit card company since SE has yet to credit back one of the payments in over two weeks.

  Soki123

Elite Member

Joined: 8/10/08
Posts: 1296

9/10/13 8:48:50 AM#48
Originally posted by JeroKane
Originally posted by DMKano
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

Click link and voila: http://www.square-enix.com/na/account/otp/

 

How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

 

PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

 Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.

  udon

Hard Core Member

Joined: 12/23/07
Posts: 1606

9/10/13 8:50:59 AM#49
Originally posted by Ikeda

Either way, clearly the OP is talking about the customer service... which is swamped due to the launch.  

It happens.  I'm sorry OP that this has happened to you.  And I'm not attacking you or your gaming past.  I asked a couple of questions and pointed out what is typical.  Most of us on here have a decent amount of gaming history going way back to the heyday.  My only issue is I see people (often) spouting (poop) out of their mouths.  So I had to ask.  I'm ever a skeptic.

Your best bet is chat.  Try that to resolve.  Otherwise, I'm sorry.

Regardless of if you think the game is great or not I think it's hard to argue that SE's customer support and other services are noting less than horrid.  From the near non existent (at least in the U.S.) customer service to the confusing and often contradictory web site they don't seem to even know what the concept of user friendly is.

What probably annoys me the most right now is the complete lack of in game moderation that is going on.  People can spam chat channels in capital cities for hours to days gold selling and nothing ever happens to them.  I mean how hard is it to moderate the area chat in capital cities at least once or twice a day?  Add on not being able to blacklist someone by right clicking on their name (you have to type it out) and you create a system where it really seems like SE is supporting gold sellers more than trying to stop them.  Plus as I discovered last night all a gold seller has to do is delete their toon and recreate it with the same name and all the blacklisting entires people have put in for them go away and reset.  I am not kidding when I say I was getting a private tell every 30-60 seconds last night from a gold spammer.   As bad as gold selling often is in the first month or two of a MMO this is probably the worst I have seen it.  I remember Rift being pretty bad early on but even at that Trion never let people spam area chat in Capital cities for hours on end.

  fascism

Hard Core Member

Joined: 4/05/12
Posts: 359

9/10/13 8:54:49 AM#50
Can i have your Diremite webs?
  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1341

 
OP  9/10/13 8:58:12 AM#51
Originally posted by fascism
Can i have your Diremite webs?

I would be glad to give you everything however I can not log into the game!

  Ridelynn

Elite Member

Joined: 12/19/10
Posts: 3363

9/10/13 9:02:54 AM#52


Originally posted by eccoton

Originally posted by MalacthAre you sure it was a legit e-mail? Not someone trying to steal your account?
 Yes it is. Since I am an experienced mmo I am aware of e-mail fishing.

But not aware of the fact that you need to use unique passwords? That's how most accounts are "hacked" anymore - they hack some game forum or email or website, farm all the logins and passwords, then try those same account creditials at every single game and web service known to man. They could have got your password 3 years ago, and have just been trying it on everything since.

It's shockingly surprising how often it works. There are only 2 cases of a game service being actually hacked where accounts were compromised... RIFT at launch (which they tried to deny for a while), and the huge PSN/SOE hack.

Use the authentication service. It's free.

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1341

 
OP  9/10/13 9:03:25 AM#53
Originally posted by Soki123
Originally posted by JeroKane
Originally posted by DMKano
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

Click link and voila: http://www.square-enix.com/na/account/otp/

 

How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

 

PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

 Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.

Did you even read my 1st post? It is not only about the suspension, it seems to be issue after issue. At some point as a customer you say enough is enough. You have not reached that point but I have. almost no access for a week, double billings, suspension, inablility to get to CS, These thing spread out over a year in an mmo might be tolerable but all this at launch in only a few got me to that point of not wanting to deal with it anymore. It is not only me this is an issue with SE and FFXIV. It puts a bad taste in my mouth and I am done giving them the benifit of the doubt. There are other places to spend my entertainment dollars. SE does not seem to want them.

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1341

 
OP  9/10/13 9:05:34 AM#54
Originally posted by Ridelynn

 


Originally posted by eccoton

Originally posted by MalacthAre you sure it was a legit e-mail? Not someone trying to steal your account?
 Yes it is. Since I am an experienced mmo I am aware of e-mail fishing.

 

But not aware of the fact that you need to use unique passwords? That's how most accounts are "hacked" anymore - they hack some game forum or email or website, farm all the logins and passwords, then try those same account creditials at every single game and web service known to man. They could have got your password 3 years ago, and have just been trying it on everything since.

It's shockingly surprising how often it works.

Use the authentication service. It's free.

God not another one. It was unique to my SE account. No i did not use an authenticator, which I have used in many games. This is a post about a bigger issue not just my suspension read it.

  Silacoid

Novice Member

Joined: 8/11/03
Posts: 244

9/10/13 9:05:59 AM#55
So you are quitting because you let your account get hacked when they have a built in system to prevent that.  Either way, coming on here to inform us of that decision isn't really necessary.
  Soki123

Elite Member

Joined: 8/10/08
Posts: 1296

9/10/13 9:10:41 AM#56
Originally posted by eccoton
Originally posted by Soki123
Originally posted by JeroKane
Originally posted by DMKano
Originally posted by Ikeda
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

 

I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

 

How hard would that be??

 

Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

Click link and voila: http://www.square-enix.com/na/account/otp/

 

How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

 

PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

 Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.

Did you even read my 1st post? It is not only about the suspension, it seems to be issue after issue. At some point as a customer you say enough is enough. You have not reached that point but I have. almost no access for a week, double billings, suspension, inablility to get to CS, These thing spread out over a year in an mmo might be tolerable but all this at launch in only a few got me to that point of not wanting to deal with it anymore. It is not only me this is an issue with SE and FFXIV. It puts a bad taste in my mouth and I am done giving them the benifit of the doubt. There are other places to spend my entertainment dollars. SE does not seem to want them.

 Obviously, you didn t even read what I m commenting on.  I m responding to the people that can t see how easy it is to access and use the ONE TIME PASSWORD. I m not even going to respond to your OP, as you re apparently not caring what anyone is saying, don t even like the game much, and well, IMO, just here to start a thread to whine, and bash anything anyone says. As I stated, I wasn t even talking to you.

  Husvik

Hard Core Member

Joined: 6/21/05
Posts: 410

Having fun who cares.

9/10/13 9:10:57 AM#57
Originally posted by eccoton
Originally posted by Husvik
Originally posted by eccoton
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

 First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.

You've been hacked before?

I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts

See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.

So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?

Ok guy let's get this straight. I know all about passowrds and the possible issues with passwords. I have been online in mmos since 1996 and i have been hacked  only twice once in WOW and here in FFXIV. I understand that even a good password and a player who is knowledgable can get hacked. First I do not even know I was hacked since I can not get to CS. It might be another issue. The e-mail i recieved said I violated user agreement and the section on gold selling or buying was quoted. The date was 9/9. I did not log in yesterday or ever bought gold in any game pure and simple. I realize I can spend  a few days to a week to fix this but why should I be put through another hassle? The reason I statred this thread was not about hacking, passwords, or being suspended. It was I am simply tired of the continuing issues with this game and how SE deals with it. Your experiences maybe be different and flawless but mine is plagued with continuing issues. As a customer I am simply tired of dealing with it for a game that is good but not great for me.

 

Hey i'd be PO'd too. What I'm trying to point out is that for them to have hacked your account they would have to had:

Your email address and password - definitely

and possibly started with
 
Your game userid and password - maybe

I guess the bottom line here is change your email password now!

Scenario 1) If they did have your game userid and password your account would have been instantaneously locked then would have to be unlocked via your email.

Scenario 2) They simply used your email account to gain access to your game userid and change your game password.

 

 

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1341

 
OP  9/10/13 9:15:52 AM#58
Originally posted by Silacoid
So you are quitting because you let your account get hacked when they have a built in system to prevent that.  Either way, coming on here to inform us of that decision isn't really necessary.

I will respond with respect since you have been a member since 03. Like you I come here to discuss my mmo experience and to inform others about mine not yours. If you read my post you will see I like the game. If you have been following SE you will know their customer service has a history of being bad.

I think someone who is experienced on mmos and understands the issues with a launch and finds a company to be falling short of what a customer should expect is a good reason to come here and post their experience. It is up to your to decide if it has any bearing on your feelings about the game and company. This is one of the main sevices mmorpg provides a forum to relay our experiences. If you notice I have been here like you many years and this is one of my first post about a truely negative experience with a game company.

  Ralstlin

Novice Member

Joined: 1/09/10
Posts: 243

9/10/13 9:17:10 AM#59

not trolling just my thoughts.

 

And if i am wrong then:

 

You got hacked? your fault. Probably a random not-secure FFXIV site, a trojan, anything. I have been playings MMO since90s too and never got hacked. And if i get someday, i will not claim my rage over service, because is not that they sneaked your password,  was YOUR fault.

 "It is just not worth the effort." 

Dont worth the effort to recover your account, but yes to come forums and write 2 paragraphs about how bad SE is. If u dont care, u dont care and u dont come here to cry. If u care, u had to call them and wait whatever is needed, emails etc. IF you care but you dont want to contact them is because u know is your fault. and thats why i think u bought gold.

as i said, Byebye.

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1341

 
OP  9/10/13 9:20:46 AM#60
Originally posted by Ralstlin

not trolling just my thoughts.

 

And if i am wrong then:

 

You got hacked? your fault. Probably a random not-secure FFXIV site, a trojan, anything. I have been playings MMO since90s too and never got hacked. And if i get someday, i will not claim my rage over service, because is not that they sneaked your password,  was YOUR fault.

 "It is just not worth the effort." 

Dont worth the effort to recover your account, but yes to come forums and write 2 paragraphs about how bad SE is. If u dont care, u dont care and u dont come here to cry. If u care, u had to call them and wait whatever is needed, emails etc. IF you care but you dont want to contact them is because u know is your fault. and thats why i think u bought gold.

as i said, Byebye.

I will refer you to my earlier comment:

I think someone who is experienced on mmos and understands the issues with a launch and finds a company to be falling short of what a customer should expect is a good reason to come here and post their experience. It is up to your to decide if it has any bearing on your feelings about the game and company. This is one of the main sevices mmorpg provides a forum to relay our experiences. If you notice I have been here like you many years and this is one of my first post about a truely negative experience with a game company.

As far as gold all I can say is I never bought or sold gold. Nothing I can do to make you believe this but I have not. I am pointing out in my case a long line of issues with FFXIV it is not only the suspension. It was also the double billing and launch issues.

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