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Final Fantasy XIV: A Realm Reborn

Final Fantasy XIV: A Realm Reborn 

General Discussion  » Well I'm done!

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111 posts found
  grimal

Spotlight Poster

Joined: 9/11/05
Posts: 2662

9/10/13 7:58:23 AM#21
Originally posted by Ayulin
Originally posted by grimal
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

That's (A) assuming the OP has either of those phones and (B) the OP wants to use them.

Really, the OP's complaint isn't that his account was hacked, it's about how SE is handling (or not handling) communication attempts by him to them.

If you go to the technical support forums on SE's forums, you will see a lot of posts complaining on the inability to reach SE support and get their issues resolved.

 

SE's... "Customer Support" is horrid.

I'd filled out a support ticket back on the 27th or 28th of August. Never got a response. I later found out (not through a follow-up email from SE themselves, but through word of mouth about an update I wasn't even aware of) that they'd closed all opened support tickets, and people who still required assistance should submit a new one and they would get to fixing it.

I re-submitted my ticket on Sept. 1st. It's now the 10th and I've yet to even get so much as a confirmation that anyone's even looking at it.

 

Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

"I'm sorry, if you were right, I'd agree with you." - Robin Williams

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5352

9/10/13 8:03:11 AM#22
Originally posted by grimal

 

Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

No one is saying in this thread it´s the player´s fault!

This crap With Customer Support happens With EVERY SINGLE MMO and expansion launch!

We are in the middle of an initial rush period of launch!

They are completely overloaded.

Again! Try reach ANY support of ANY MMO at launch / expansion launch!

Good Luck! As you will encounter the EXACT same.

It was the same With WoW and each of their expac launches.

It was the same With EQ2 and each of their expac launches.

It was the same With Turbine, TRION, NCSoft, EA/Bioware, etc

  grimal

Spotlight Poster

Joined: 9/11/05
Posts: 2662

9/10/13 8:06:12 AM#23
Originally posted by JeroKane
Originally posted by grimal

 

Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

No one is saying in this thread it´s the player´s fault!

This crap With Customer Support happens With EVERY SINGLE MMO and expansion launch!

We are in the middle of an initial rush period of launch!

They are completely overloaded.

Again! Try reach ANY support of ANY MMO at launch / expansion launch!

Good Luck! As you will encounter the EXACT same.

It was the same With WoW and each of their expac launches.

It was the same With EQ2 and each of their expac launches.

It was the same With Turbine, TRION, NCSoft, EA/Bioware, etc

It was not the same.  I contacted Bioware during their launch (first week) and had NO problem reaching support by phone.  I was on hold for a total of five minutes.

Stop spreading misinformation.

The reason for their overcrowded lines has more to do with the sheer number of people trying to get through due to their botched launch and the fact that they are severely understaffed or just don't consider support a priority.

By saying it is the "same" you are basically trying to disqualify the OP's arguments and who are you to do that?

"I'm sorry, if you were right, I'd agree with you." - Robin Williams

  Kajidourden

Advanced Member

Joined: 2/20/13
Posts: 314

9/10/13 8:07:55 AM#24
Originally posted by grimal
Originally posted by Ayulin
Originally posted by grimal
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

That's (A) assuming the OP has either of those phones and (B) the OP wants to use them.

Really, the OP's complaint isn't that his account was hacked, it's about how SE is handling (or not handling) communication attempts by him to them.

If you go to the technical support forums on SE's forums, you will see a lot of posts complaining on the inability to reach SE support and get their issues resolved.

 

SE's... "Customer Support" is horrid.

I'd filled out a support ticket back on the 27th or 28th of August. Never got a response. I later found out (not through a follow-up email from SE themselves, but through word of mouth about an update I wasn't even aware of) that they'd closed all opened support tickets, and people who still required assistance should submit a new one and they would get to fixing it.

I re-submitted my ticket on Sept. 1st. It's now the 10th and I've yet to even get so much as a confirmation that anyone's even looking at it.

 

Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

Bad SE customer service is bad...but the fact remains, someone got his information somehow.  Which means he was vulnerable in some way, shape, or form.  

It could be that SE somehow mistook his account for RMT and banned it.  Other than that It could ONLY be that his information was comprimised due to user error. 

The OP may be about the terribad SE customer service, but the source of the problem is still a hack 

The bottom line is we don't know, and they're not going to fess up if they were stupid with their information.

It's WAY more likely to be the latter, where there are a myriad of possible ways for it to happen, versus the former where there is only one.

Not impossible....but highly unlikely.

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5352

9/10/13 8:11:42 AM#25
Originally posted by grimal
Originally posted by JeroKane
Originally posted by grimal

 

Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

No one is saying in this thread it´s the player´s fault!

This crap With Customer Support happens With EVERY SINGLE MMO and expansion launch!

We are in the middle of an initial rush period of launch!

They are completely overloaded.

Again! Try reach ANY support of ANY MMO at launch / expansion launch!

Good Luck! As you will encounter the EXACT same.

It was the same With WoW and each of their expac launches.

It was the same With EQ2 and each of their expac launches.

It was the same With Turbine, TRION, NCSoft, EA/Bioware, etc

It was not the same.  I contacted Bioware during their launch (first week) and had NO problem reaching support by phone.  I was on hold for a total of five minutes.

Stop spreading misinformation.

The reason for their overcrowded lines has more to do with the sheer number of people trying to get through due to their botched launch and the fact that they are severely understaffed or just don't consider support a priority.

By saying it is the "same" you are basically trying to disqualify the OP's arguments and who are you to do that?

Oh Yeah? I was there at launch and at the end of first month I could not enter a Subscription due to an error With their PayPal Processing page!

I submitted several tickets without getting a response or just automated crap response.

So I was forced to make a long distance Call from Europe to US and was stuck in Queue for almost an hour (With $1/min charge mind you!!) to get through.

And that was 4 weeks after launch! And I still had to wait nearly an hour to get through at Bioware support.

that was 4 months Worth of subsctiption costs I spend waiting on the phone.

Just saying.

  Tsumoro

Advanced Member

Joined: 6/30/12
Posts: 344

9/10/13 8:12:44 AM#26

 

SE's... "Customer Support" is horrid.

I'd filled out a support ticket back on the 27th or 28th of August. Never got a response. I later found out (not through a follow-up email from SE themselves, but through word of mouth about an update I wasn't even aware of) that they'd closed all opened support tickets, and people who still required assistance should submit a new one and they would get to fixing it.

I re-submitted my ticket on Sept. 1st. It's now the 10th and I've yet to even get so much as a confirmation that anyone's even looking at it.

 

That is kinda odd, I submitted a ticket on the 1st same as you and got an answer back the following day. Not sure what yours was about but mine was with regards to service account. To my understanding as well from the confirmation I received their normal response time is meant to be within 48 hours. So I would say if you haven't received an auto response within that time frame you need to re-submit. 

  Ayulin

Novice Member

Joined: 3/30/13
Posts: 344

9/10/13 8:13:15 AM#27
Originally posted by JeroKane
Originally posted by grimal

 

Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

No one is saying in this thread it´s the player´s fault!

Ahh... Read the thread again. Certain people most certainly are saying just that.

As for the whole "it's still launch and they're buried!" thing.

I'm waiting almost 2 weeks for so much as an update to the status of my ticket. Something like "someone is looking at your ticket and will respond to you ASAP"  would be great. I've gotten nothing. No contact. Not even an automated/boiler-plate email keeping me up to speed on the status of my ticket.

10 days after I submitted it.

That's shit customer service. Plain and simple.

This isn't some small, mom and pop software developer with mom, dad, the kids and grandma in her nightgown answering support calls and "two finger hunt-and-pecking" out emails.

This is a huge company with enough resources to hire a sufficient Customer Support staff.

The OP's situation, and my own, are just more examples in a long-running history of SE's crap customer service. It's undeniable and indefensible.

  Elevenb4

Apprentice Member

Joined: 11/08/12
Posts: 229

9/10/13 8:17:59 AM#28
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.

-Unconstitutional laws aren't laws.-

  Ayulin

Novice Member

Joined: 3/30/13
Posts: 344

9/10/13 8:18:56 AM#29
Originally posted by Tsumoro

 

SE's... "Customer Support" is horrid.

I'd filled out a support ticket back on the 27th or 28th of August. Never got a response. I later found out (not through a follow-up email from SE themselves, but through word of mouth about an update I wasn't even aware of) that they'd closed all opened support tickets, and people who still required assistance should submit a new one and they would get to fixing it.

I re-submitted my ticket on Sept. 1st. It's now the 10th and I've yet to even get so much as a confirmation that anyone's even looking at it.

 

That is kinda odd, I submitted a ticket on the 1st same as you and got an answer back the following day. Not sure what yours was about but mine was with regards to service account. To my understanding as well from the confirmation I received their normal response time is meant to be within 48 hours. So I would say if you haven't received an auto response within that time frame you need to re-submit. 

So... re-submit the ticket... yet again... a third time, because SE's Customer Service is broken and inconsistent.

Awesome.M

Maybe they intend their customer support to feel like you're dealing with RNG from some rare mob?

Who knows!

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1343

 
OP  9/10/13 8:23:35 AM#30
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

 First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.

  Gorilla

Old School

Joined: 6/07/04
Posts: 2218

9/10/13 8:27:25 AM#31
[mod edit]

I think it is clear from this post who is in that particular group.

Do post back if you are mugged, burgled or a victim of some crime then we can all have a good laugh at your misfortune.

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5352

9/10/13 8:28:54 AM#32
Originally posted by Elevenb4
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.

Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.

 

I still remember very well, when Diablo III released, as with any popular online game release, tons of accounts were hacked!

There were lots of angry People claiming they got hacked while having an authenticator on their account! Even went as far as making game News headlines With it.

You know what? Every single one of them that posted this on the official forum, got looked into by a Blizzard Employee who investigated every single of these individuals accounts and EVERY SINGLE one of them DID NOT have an authenticator Attached to their accounts at the time when they were hacked!

They just quickly Attached an authenticator to their accounts AFTER they were hacked and then starting screaming these lies over the internet, thinking Blizzard has no detailed Account logs to bust them!  /shrug

It was really pathetic.

  Kajidourden

Advanced Member

Joined: 2/20/13
Posts: 314

9/10/13 8:38:19 AM#33

Again, I won't say anything for certain because we can never know...however;

Chances SE banned you considering there's not some flood of i got banned threads on accident: Fairly low

Chances it was user error: Pretty high

I've worked IT way too long to give users the benefit of the doubt.  If that's jaded, meh.

Ive never had any issues with SE support, I use the chat based most of the time fyi.  

I have heard enough to believe that it's pretty bad though.

 

  Ayulin

Novice Member

Joined: 3/30/13
Posts: 344

9/10/13 8:40:47 AM#34
Originally posted by JeroKane
 

Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.

 

Oh good grief.

So, what... the guy's supposed to go and post screenshots of his emails/account screen to satisfy the incredulity of someone on a forum?

What exactly would be "hard evidence" for you?

To be clear, "hard evidence" means something that would make you say "Okay, so I was wrong", instead of  simply moving the goal-post even farther by adding in some additional arbitrary qualifier.

 

  Bigdaddyx

Elite Member

Joined: 5/24/10
Posts: 1983

9/10/13 8:42:41 AM#35
Originally posted by JeroKane
Originally posted by Elevenb4
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.

Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.

 

I still remember very well, when Diablo III released, as with any popular online game release, tons of accounts were hacked!

There were lots of angry People claiming they got hacked while having an authenticator on their account! Even went as far as making game News headlines With it.

You know what? Every single one of them that posted this on the official forum, got looked into by a Blizzard Employee who investigated every single of these individuals accounts and EVERY SINGLE one of them DID NOT have an authenticator Attached to their accounts at the time when they were hacked!

They just quickly Attached an authenticator to their accounts AFTER they were hacked and then starting screaming these lies over the internet, thinking Blizzard has no detailed Account logs to bust them!  /shrug

It was really pathetic.

And how the hell is anyone going to give a proof of such a thing? really?

  Husvik

Novice Member

Joined: 6/21/05
Posts: 446

Having fun who cares.

9/10/13 8:43:31 AM#36
Originally posted by eccoton
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

 First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.

You've been hacked before?

I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts

See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.

So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?

  Kayo45

Novice Member

Joined: 7/01/13
Posts: 296

9/10/13 8:50:45 AM#37
heh, sorry dude, account getting hacked is your fault. If youre such an experienced MMO gamer you would know this. Its release, you cant expect SE to pull all the stops for your special case. Hackers are going batshit crazy on this game for some reason (probably because botting for gold isnt efficient) so youre probably 1 of hundreds, if not thousands.

For the record, it took over a week for me to recover my WoW items, and I caught the hacker in the act (we were login fighting)! Even then I didnt get it all back. I suggest at least getting the phone app ... even the token purchase is worth it. Why anyone would choose to pass up an almost 100% guaranteed unhackable security measure is beyond me, but apparently too many players refuse to listen to common sense.

As for release, yeah it sucked, and if youd have quit last week i have understood. Now though? You got an extra free week and everything seems to be working great minus a few isolated cases.
  DMKano

Elite Member

Joined: 6/17/11
Posts: 6382

9/10/13 8:59:23 AM#38
Originally posted by Kayo45
Why anyone would choose to pass up an almost 100% guaranteed unhackable security measure is beyond me, but apparently too many players refuse to listen to common sense.

 

Why? Because SE makes it so effing confusing to even find out that they support a soft token for your phone. 

I just learned in this thread that they have it, I looked for 30min myself when I setup my account and only found the physical FOB token which I didn't want to purchase.

It was under secure your account - I was like YES , i want to do this ....... and then no mention or links to phone app.....

So now that I learned that they have an app - I need to figure out where in acct mgmt I can set it up. 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

Whoever at SE is in charge of account mgmt web setup really needs to login into any major western game and LEARN how to make it intuitive, seriously.

 

  Ikeda

Elite Member

Joined: 10/07/10
Posts: 2091

9/10/13 9:00:47 AM#39

Either way, clearly the OP is talking about the customer service... which is swamped due to the launch.  

It happens.  I'm sorry OP that this has happened to you.  And I'm not attacking you or your gaming past.  I asked a couple of questions and pointed out what is typical.  Most of us on here have a decent amount of gaming history going way back to the heyday.  My only issue is I see people (often) spouting (poop) out of their mouths.  So I had to ask.  I'm ever a skeptic.

Your best bet is chat.  Try that to resolve.  Otherwise, I'm sorry.

SWTOR: F2P or Premium? Want Galactic Strongholds early? http://www.swtor.com/r/LbMdN7 Use the referral for 7 days of subscriber access. Unlock your GS today!

  Ikeda

Elite Member

Joined: 10/07/10
Posts: 2091

9/10/13 9:02:23 AM#40
Originally posted by DMKano 

Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

 

I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

SWTOR: F2P or Premium? Want Galactic Strongholds early? http://www.swtor.com/r/LbMdN7 Use the referral for 7 days of subscriber access. Unlock your GS today!

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