Trending Games | WildStar | ArcheAge | Elder Scrolls Online | Guild Wars 2

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,645,871 Users Online:0
Games:687  Posts:6,085,151
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Bounty Bay Online Brain Storm Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Cultures Online Cyber Monster 2 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Deco Online Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Dofus Dominus Online Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Everquest Next: Landmark Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Ferentus Ferion Fiesta Online Final Fantasy XI Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes in the Sky Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online L.A.W. LEGO Universe La Tale Land of Chaos Online Lands of Hope: Phoenix Edition LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Midkemia Online Might & Magic Heroes: Kingdoms MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Project Blackout Project Powder Project Titan Forums Project Wiki Puzzle Pirates Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of the Mad God Realm of the Titans Realms Online Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow of Legend Shadowbane Shadowrun Online Shaiya Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian Space Heroes Universe Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Storybricks Stronghold Kingdoms Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Thang Online The 4th Coming The Agency The Aurora World The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Hammers End The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Total Domination Transformers Universe Traveller AR Travia Online Travian Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warships World of the Living Dead WorldAlpha Wurm Online Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

Final Fantasy XIV: A Realm Reborn

Final Fantasy XIV: A Realm Reborn 

General Discussion  » Well I'm done!

6 Pages 1 2 3 4 5 6 » Search
112 posts found
  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1335

 
OP  9/10/13 6:18:04 AM#1

Well Square Enix just lost my business. After the messed up launch, I received an e-mail that my account has been suspended for gold selling. They say the violation happened yesterday, I did not even log in yesterday so my account was already hacked. Now I realize I can fight this but I tried to contact SE by phone and could not get through. It is just not worth the effort. 

I liked the game but this last weekend I did not play much only about 2 hours. I just did not have that fever to log in. I would be keeping my account for at least a few months even though FFXIV did not take me away from WOW or Rift it was good enough to continue to play and I wanted to give it a chance. However all the hassles are just not worth fighting through. So the reason I am leaving is not the game itself, it is ok, but SE handling of the game and my account. This thread is not to attack the game or get others to leave it is a good game but to show at least one customer is leaving because SE just does not have it together and I am tired of waiting since there are plenty of other options.  It just is not worth the hassles for me.

  Malacth

Advanced Member

Joined: 8/21/08
Posts: 106

9/10/13 6:21:55 AM#2
Originally posted by eccoton

Well Square Enix just lost my business. After the messed up launch, I received an e-mail that my account has been suspended for gold selling. They say the violation happened yesterday, I did not even log in yesterday so my account was already hacked. Now I realize I can fight this but I tried to contact SE by phone and could not get through. It is just not worth the effort. 

I liked the game but this last weekend I did not play much only about 2 hours. I just did not have that fever to log in. I would be keeping my account for at least a few months even though FFXIV did not take me away from WOW or Rift it was good enough to continue to play and I wanted to give it a chance. However all the hassles are just not worth fighting through. So the reason I am leaving is not the game itself, it is ok, but SE handling of the game and my account. This thread is not to attack the game or get others to leave it is a good game but to show at least one customer is leaving because SE just does not have it together and I am tired of waiting since there are plenty of other options.  It just is not worth the hassles for me.

Are you sure it was a legit e-mail? Not someone trying to steal your account?

  eccoton

Advanced Member

Joined: 6/30/05
Posts: 1335

 
OP  9/10/13 6:26:55 AM#3
Originally posted by Malacth
Originally posted by eccoton

Well Square Enix just lost my business. After the messed up launch, I received an e-mail that my account has been suspended for gold selling. They say the violation happened yesterday, I did not even log in yesterday so my account was already hacked. Now I realize I can fight this but I tried to contact SE by phone and could not get through. It is just not worth the effort. 

I liked the game but this last weekend I did not play much only about 2 hours. I just did not have that fever to log in. I would be keeping my account for at least a few months even though FFXIV did not take me away from WOW or Rift it was good enough to continue to play and I wanted to give it a chance. However all the hassles are just not worth fighting through. So the reason I am leaving is not the game itself, it is ok, but SE handling of the game and my account. This thread is not to attack the game or get others to leave it is a good game but to show at least one customer is leaving because SE just does not have it together and I am tired of waiting since there are plenty of other options.  It just is not worth the hassles for me.

Are you sure it was a legit e-mail? Not someone trying to steal your account?

 Yes it is. Since I am an experienced mmo I am aware of e-mail fishing. I went to log into the game and I got the message my account was suspended. I then went to access my actual account I could log in but see no info and a message on the screen said the account has been suspended for violation of the user rules. I am sure the account was hacked yesterday but I tried for over an hour to get through to customer service and just got tired of waiting on a long distance toll call. I will continue to try to contact SE to make sure my private information is deleted but I am done.

  Naral

Apprentice Member

Joined: 1/07/10
Posts: 735

9/10/13 6:31:27 AM#4

This has happened to me twice in WoW. The thing is, you may have been hacked? Are you saying you weren't?

I guess my question is, why would you want them to NOT suspend your account if in fact you were hacked? What are they supposed to do?

Honestly, this is just part of the genre now, an unfortunate part. You can take all the steps you want, but sometimes it still just happens. Maybe they are not on top of it right now, but this is fairly possible in any game now.

  Spaceweed10

Advanced Member

Joined: 4/01/08
Posts: 653

Where do we go from here?

9/10/13 6:32:12 AM#5
Gold sellers are a cancer on MMO gaming - exterminate them all.
  Ikeda

Hard Core Member

Joined: 10/07/10
Posts: 1872

9/10/13 6:35:15 AM#6
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.
  grimal

Spotlight Poster

Joined: 9/11/05
Posts: 1833

9/10/13 6:39:00 AM#7
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

Release a game with a very large established fanbase from 10+ years of bnet history when the market was still emerging and the casual base had not yet been established, thus ripe for harvesting a momentious self perpetuating playerbase people never leave because they have X hours invested in their characters, and their friends and everyone else plays anyway. Not discounting Blizzard quality... but WoW's success is as much about perfect timing as it is quality, if not more so. - Derros

  Recklan

Novice Member

Joined: 9/13/08
Posts: 29

9/10/13 6:40:54 AM#8
I'm not understanding how people are getting their accounts hacked in the first place. I really really doubt these hackers are sitting there guessing passwords. I haven't seen a phishing site yet. I'm just not sure how you lose your account unless you give it to them.
  JeroKane

Elite Member

Joined: 2/21/06
Posts: 4682

9/10/13 6:43:00 AM#9
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

  rpmcmurphy

Apprentice Member

Joined: 11/26/12
Posts: 35

9/10/13 6:46:36 AM#10

On the launcher there was a link for improving account security which was mainly about best practises, tokens, apps etc. But they also talked about account limitations (lock downs) in case dubious activity was noted.

The email you received should have all the details on how to unlock your account according to said link.

http://na.finalfantasyxiv.com/lodestone/news/detail/9596ebac38b743b366d89970ab004b15d14792c8

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 4682

9/10/13 6:47:43 AM#11
Originally posted by Recklan
I'm not understanding how people are getting their accounts hacked in the first place. I really really doubt these hackers are sitting there guessing passwords. I haven't seen a phishing site yet. I'm just not sure how you lose your account unless you give it to them.

They don´t have to Guess Your password.

Most accounts get hacked due to the following:

1. Falling for phising emails. These get more sophisticated over time and sadly more and more People seem to fall for it.

2. Malware, virusses, keyloggers on PC due to visiting websites that contain them.

3. Using the same username/email/passwords on Public forums. A lot of them run low Security forum software and get hacked all the time. Easy way for them to retrieve potential account info.

4. Buying stuff on RMT sites.

  Ayulin

Novice Member

Joined: 3/30/13
Posts: 344

9/10/13 6:48:34 AM#12

That sucks.

Though this is an odd thing to say, it's probably better off for you (blood pressure-wise) that you're resigned to moving on at this point. I have a feeling that -  unless they've had a major change in how they handle such things - you'd only find more aggravation were you trying to get your account un-suspended.

A little while back (okay, a couple years back), a friend decided to check out FFXI, so he bought it. I'd been trying to get him to play it for a while, as I knew it was the kind of game he would enjoy (he's a serious old-school RPG'er). He'd resisted for a long time, but eventually decided to give it a go. Turned out I was right, and once he got in and got used to not having !'s and ?s everywhere, really began to enjoy it.  This was awesome for me, as he and I are really good friends IRL and have always had a blast when gaming together, along with his gf, and some other in-game friends we've met along the way.

His girlfriend decided to check it out as well and, since the game came with a buddy-pass, and because they're pretty much joined at the hip gaming-wise, she decided to install it and give it a try as well.

Her account was banned 1 day later "for suspicious activity". Essentially, she was auto-flagged for RMT.

I found this actually funny at first, knowing her as I do. She's one of the most ardent anti-RMT/Gold-Selling/Buying people you'll meet. She'd kick people from our guilds, without a second thought, upon learning they'd bought gold or any other services, etc. I used to kid that she had  "The Quickest RMT Reporting Finger in The West". So, for her of all people to be tagged as possible RMT was incredibly ironic.

"Their system false flagged you", I explained to her. "Just give them a call, explain what's going on, and I'm sure they'll fix it".

She called. They didn't un-ban her. She explained the situation. She was a brand-new player, didn't really understand the game well and had just been wandering around Windurst trying to figure out the "what and who" of it all. They didn't un-ban her.

The best she got was that she could appeal and they'd get back to her with an answer. She appealed, but never got an answer. She contacted them again to find they'd reached an answer - but didn't bother to inform her of it. The ban would remain in place. As far as they were concerned, she was busted, their system was flawless, and they wouldn't reinstate her account.

I followed up and put in a word for her (I'd been a player for over 7 years in good standing at that point, never a temp ban or warning, etc). I explained the situation, that I knew her, that they were ironically banning someone who'd likely become one of the most active RMT reporters - at least on our server. I was told that they couldn't explain the particulars of the case (which I'd never asked for to begin with), but that all decisions are final.

I explained that I'd been trying for a long time to get these people to play, and now that they were,

She called one more time trying to make another appeal.

She was told they couldn't do anything about it, all decisions are final. However, she could open a new account.

She got disgusted at this, and rightfully so. My friend was also disgusted, and stopped playing as well. He and his girlfriend play the same games together, especially a brand-new one. They weren't disgusted at the fact that she'd have to create a new account, but at how inflexible and arrogant SE's stance was on it of never admitting a mistake. They believed their anti-RMT system was infallible and trusted its arbitrary results over her appeals and explanations.

So, after years (literally) of trying to get my friend(s) to play... when he(they) finally did... it was all ruined by SE's inflexibility and refusal to acknowledge and correct an error.

I was personally embarrassed and pissed off by this, because I'd spoken so highly of them and the game for all that time... and then that happens.

So... point of the story is simply: If SE decided you (or at least your account) was engaged in some illegal activity. You're done. They won't change their minds. Because - at least when it comes to customer service - they're never wrong in their eyes. Moving on is better for you in the long run if you're hoping to avoid inevitable aggravation.

Again,  unless their policies have changed and they've "lightened up" a bit on it.

  grimal

Spotlight Poster

Joined: 9/11/05
Posts: 1833

9/10/13 6:49:32 AM#13
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

That's (A) assuming the OP has either of those phones and (B) the OP wants to use them.

Really, the OP's complaint isn't that his account was hacked, it's about how SE is handling (or not handling) communication attempts by him to them.

If you go to the technical support forums on SE's forums, you will see a lot of posts complaining on the inability to reach SE support and get their issues resolved.

 

Release a game with a very large established fanbase from 10+ years of bnet history when the market was still emerging and the casual base had not yet been established, thus ripe for harvesting a momentious self perpetuating playerbase people never leave because they have X hours invested in their characters, and their friends and everyone else plays anyway. Not discounting Blizzard quality... but WoW's success is as much about perfect timing as it is quality, if not more so. - Derros

  EtahEvol

Apprentice Member

Joined: 11/09/07
Posts: 28

9/10/13 6:49:37 AM#14

Same thing happened to me with Neverwinter but unlike you, I tried for a week to get my account reinstated to no avail. Shitty customer service and no phone number to call for support lead me to say f*ck it. I'll never play one of their games again.

  User Deleted
9/10/13 6:51:46 AM#15
I understand the OP is frustrated, but this kind of thing happens in every MMO. You just have to patiently go through the process. 
  moguy2

Apprentice Member

Joined: 9/20/12
Posts: 351

Wish I had something positive to say =(

9/10/13 6:53:23 AM#16
Do you have a smart phone? I got the SQEX token for mine and it is attached to the accont. I have to enter the code it gives to log in. No one can do that but me.
  Ayulin

Novice Member

Joined: 3/30/13
Posts: 344

9/10/13 6:53:44 AM#17
Originally posted by grimal
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

That's (A) assuming the OP has either of those phones and (B) the OP wants to use them.

Really, the OP's complaint isn't that his account was hacked, it's about how SE is handling (or not handling) communication attempts by him to them.

If you go to the technical support forums on SE's forums, you will see a lot of posts complaining on the inability to reach SE support and get their issues resolved.

 

SE's... "Customer Support" is horrid.

I'd filled out a support ticket back on the 27th or 28th of August. Never got a response. I later found out (not through a follow-up email from SE themselves, but through word of mouth about an update I wasn't even aware of) that they'd closed all opened support tickets, and people who still required assistance should submit a new one and they would get to fixing it.

I re-submitted my ticket on Sept. 1st. It's now the 10th and I've yet to even get so much as a confirmation that anyone's even looking at it.

 

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 4682

9/10/13 6:54:30 AM#18
Originally posted by grimal
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

That's (A) assuming the OP has either of those phones and (B) the OP wants to use them.

Really, the OP's complaint isn't that his account was hacked, it's about how SE is handling (or not handling) communication attempts by him to them.

If you go to the technical support forums on SE's forums, you will see a lot of posts complaining on the inability to reach SE support and get their issues resolved.

 

The problem now is that their support lines are overloaded because we are in the middle of the initial rush period of a New launch.

Try contacting any MMO customer support right after launch during the initial rush or during expansion releases.

Good Luck!

 

PS. Did the OP try to Reach chat support by the way? They are often much quicker to reach.

  Ikeda

Hard Core Member

Joined: 10/07/10
Posts: 1872

9/10/13 6:55:54 AM#19

It's LAUNCH FFS.  Get in line.  Seriously, I tried PWE for STO the week NW came out and it took them 2 weeks to get back to me (right before the Romulus launch).  That was me posting every day, contacting twitter, contacting their office. Trying for an hour and giving up is halfhearted.

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2445

9/10/13 6:58:08 AM#20
Originally posted by JeroKane
Originally posted by grimal
Originally posted by Ikeda
I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

Where does the OP say he used a simple password?

OP - I feel for you.  SE has not handled this launch well in any way shape or form.  I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.

A software authenticator is available for FREE on both iPhone and Android Phones.

These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.

I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.

But both iPhones and Androids are easier to hack than a PC.

 

Good for you, you haven't been hacked (that you know of). As someone says - brute force cracking is often used. The 2ndary authenticator does not guarantee anything.  Use a real tough long password.

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

6 Pages 1 2 3 4 5 6 » Search