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Darkfall: Unholy Wars

Darkfall: Unholy Wars 

General Discussion  » A cautionary tale...

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26 posts found
  Consequence

Apprentice Member

Joined: 7/29/04
Posts: 355

 
OP  7/30/13 9:18:38 AM#1

So last year I preordered DF:UW after playing and enjoying the original DF. I had 2 accounts in my household and both were linked to previous accounts so as to get the discount.

 

However, sometime last fall I realized that this new game wasn't for me. So, just prior to release, I cancelled both my accounts  and the on going subscriptions.  I was concerned at the time that there is no way to delete your credit card information from their system.

A couple weeks ago I noticed a charge for the month of July his my account. I immediately submitted a ticket. My account was still intact, there was no password change and I had not been hacked in any way.  After having them close my ticket 3 times immediately following the initial automated response and for no reason, I finally  got a different automated response saying that there are no refunds, and that the security of the account was my responsibility....etc. The ticket was closed again.

 

I immediately resubmitted that the  account was not hacked, and that even if it had ben hacked the only reason this happened is because when you cancel your subscripion it does not allow you to erase your payment details. 

This is a long story short deal. But, in the end I am here to warn you guys about doing business with this company. I'm not concerned about my money, but I am concered that this VERY dishonest company still has my credit card information in their system and they will not allow me to erase it. So today I reported AV to the fraud department of my Bank(also cardholder.) I will get the money back.

 

I would recommend anyone who, like me cancelled your subscription, to review your CC bills. AV cannot be trusted and once they steal your money they will simply tell you "no refunds"

  Greymoor

Spotlight Poster

Joined: 12/30/10
Posts: 806

7/30/13 2:08:27 PM#2
Then you didn't cancel your subscription, even if you think you did...
  WATSKI

Novice Member

Joined: 3/15/12
Posts: 37

7/30/13 2:14:04 PM#3

EA tried doing that to me after I subbed using Paypal. They refunded me once, claiming it was an error. I took screenshots showing my account was cancelled and made a note of any confirmation numbers they gave me and the conversations between myself and paypal. When they tried to do it to me again, I showed them, then just cancelled my paypal after the refund. Now I have three emails of their system trying to put back on the subscription but can't due to the account being closed.

 

Always pays to be wise in the situations where you feel you can not get personal details back. Could be either party's fault, so the best idea is to always have proof.

Aim Small, Miss Small.

  injenu

Novice Member

Joined: 10/28/11
Posts: 143

Hardcore Masochist (Full Loot FFA PvP player)

7/30/13 2:15:17 PM#4
Yea, they never charged me after I canceled by subscriptions.  Just have to use paypal so there's 2 sides to the equation in regards to having a reoccurring charge. 
  Consequence

Apprentice Member

Joined: 7/29/04
Posts: 355

 
OP  8/01/13 2:09:23 AM#5
Originally posted by Greymoor
Then you didn't cancel your subscription, even if you think you did...

Ok I know this not to be the case, but for arguments sake I will pretend it is the case. So lets assume I did in fact forget to cancel.

 

 

Why, after the game has been out for a few months did they decide to charge me  randomly on for the month of July and only for the month of July? They charged me for a 1 month non reoccurring. If they account had not been deactivated, it would have been a 1 month reoccurring.

 

Also, Why in my correspondence with them, after several attempts on their part to close the ticket, did they agree that the account was cancelled back in April?  In fact, they were treating this incident like it was a hacked account. I do not believe that to be the case, as all my password was intact(before I changed them to be sure) as was my character and his belongings.  However, even if my account was hacked, it brings me to my next point.

 

Why wont they let me delete my credit card information from their accounts page, even without my subscription active I cannot delete that card #? No matter what explanation you come up with for my card being charged, it all comes down to the fact that they would not let me delete my information. I even Submitted a ticket back in April, on that account, asking them why they were not allowing me to delete my information. Like pretty much all ticket submissions, it was closed after an automated response.

 

Not allowing customers to remove their charge information from the site is BEGGING for a disaster.  Sites far more secure than that 1 are hacked every day.

 

You can try to turn this on me, but you will fail because it all comes down to that 1 simple fact. NONE of this  would have happened if my info wasn't stored on the site permanently.

 

It doesn't matter to me, I easily got the money put back in my account with a simple call to my Bank and an honest explanation of what happened. The real problem is now Aventurine's as BoA actually has had multiple comlpaints even before I called them today. So the 2nd largest bank in North America now has  Anenturine on their Fraud list. If you don't believe me, call them if you are a BoA customer.

 

 

 

 

 

 

  Onodrim

Novice Member

Joined: 3/14/11
Posts: 18

8/11/13 4:08:18 PM#6
Lol this is no surprise. These guys are crooks. IMO of course.
  gamekid2k

Novice Member

Joined: 6/24/12
Posts: 363

8/11/13 5:39:21 PM#7
This is all complete BS.  I have multiple DF accounts and never had any discrepancy in my bank statement.  I asked people in my clan and nobody had any kind of billing dispute with AV. 

Now Playing: DARKFALL Unholy Wars "Return to Open World, Full Loot PvP, Conquest in a Sandbox MMO with player driven economy! Just like classic MMOs!"

  Dihoru

Elite Member

Joined: 1/11/06
Posts: 2401

8/11/13 5:42:31 PM#8
Originally posted by gamekid2k
This is all complete BS.  I have multiple DF accounts and never had any discrepancy in my bank statement.  I asked people in my clan and nobody had any kind of billing dispute with AV. 

Come back when you have a decent sample size of non-playing DF players, even if most of your accounts are not subbed AV will still see your bank account or paypal account on their end and, if they do these sorts of things,  would be wiser than that.

  gamekid2k

Novice Member

Joined: 6/24/12
Posts: 363

8/11/13 9:23:49 PM#9
Originally posted by Dihoru
Originally posted by gamekid2k
This is all complete BS.  I have multiple DF accounts and never had any discrepancy in my bank statement.  I asked people in my clan and nobody had any kind of billing dispute with AV. 

Come back when you have a decent sample size of non-playing DF players, even if most of your accounts are not subbed AV will still see your bank account or paypal account on their end and, if they do these sorts of things,  would be wiser than that.

Look in US we have PCI compliance and other rules to protect customer.  EU has similar laws.  No company including AV we be dumb to sneak in charges intentionally.  If they systematically does this, it is guaranteed they will be pretty much out of business and be in prison.  If you feel you got robbed by AV please go ahead take them to the court.  If you have evidence you will win and be compensated instead of making up stores in MMORPG to create Fear Uncertainty and doubt.  Tech AV can come after you with slander charges in US

Now Playing: DARKFALL Unholy Wars "Return to Open World, Full Loot PvP, Conquest in a Sandbox MMO with player driven economy! Just like classic MMOs!"

  xpiher

Elite Member

Joined: 8/22/08
Posts: 3235

8/14/13 5:11:37 AM#10

1) Billing is not handled by AV directly

2) There is a way to delete you credit card information, just delete it and then save. 

3) I find it hard to believe you are just now noticing the charges.


Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher

  User Deleted
8/27/13 1:11:12 PM#11
Originally posted by xpiher

 

2) There is a way to delete you credit card information, just delete it and then save. 

 

That's not true, it will be repopulated the next time you log in.

  Mors.Magne

Elite Member

Joined: 3/02/07
Posts: 1274

8/28/13 10:09:40 AM#12
Originally posted by xpiher

1) Billing is not handled by AV directly

2) There is a way to delete you credit card information, just delete it and then save. 

3) I find it hard to believe you are just now noticing the charges.

I disagree with point 3.

 

As human beings, we are 'programmed' to notice changes. It's quite possible to become used to a small amount of money being taken out of your account every month and not notice.

This is why spies are trained to blend into the environment - we notice differences.

  Thaliost

Novice Member

Joined: 12/08/06
Posts: 89

8/29/13 10:58:23 AM#13
This happened to me once in DF1 times.

Immortals [EU] - Darkfall:UW Clan
http://immortals-online.eu/

  Boognishe

Novice Member

Joined: 9/18/04
Posts: 86

Stay Positive and Love Your Life.

8/29/13 11:20:37 AM#14
Originally posted by gamekid2k
This is all complete BS.  I have multiple DF accounts and never had any discrepancy in my bank statement.  I asked people in my clan and nobody had any kind of billing dispute with AV. 

I've never been car-jacked, therefore nobody has ever been car-jacked...

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 16649

8/29/13 11:39:14 AM#15
Originally posted by Consequence

 

It doesn't matter to me, I easily got the money put back in my account with a simple call to my Bank and an honest explanation of what happened.

 

exactly.

And just make sure that they block any transactions from this company "just in case".

  gamekid2k

Novice Member

Joined: 6/24/12
Posts: 363

8/30/13 9:02:52 AM#16
Originally posted by Boognishe
Originally posted by gamekid2k
This is all complete BS.  I have multiple DF accounts and never had any discrepancy in my bank statement.  I asked people in my clan and nobody had any kind of billing dispute with AV. 

I've never been car-jacked, therefore nobody has ever been car-jacked...

Does AV make billing mistake?  Like any company the have a chance of making billing mistakes. But my doctor is worse. People in here are making it sound like AV is running a scam like Bernard Madoff and leaching people left and right as a standard practice.  That is complete BS.

Now Playing: DARKFALL Unholy Wars "Return to Open World, Full Loot PvP, Conquest in a Sandbox MMO with player driven economy! Just like classic MMOs!"

  User Deleted
8/30/13 12:28:09 PM#17
AV has a long history of "billing errors", if it's intentional or ineptitude is rather moot.  It's a risk you take dealing with them.
  User Deleted
8/30/13 6:46:59 PM#18
Originally posted by gamekid2k
Originally posted by Boognishe
Originally posted by gamekid2k
This is all complete BS.  I have multiple DF accounts and never had any discrepancy in my bank statement.  I asked people in my clan and nobody had any kind of billing dispute with AV. 

I've never been car-jacked, therefore nobody has ever been car-jacked...

Does AV make billing mistake?  Like any company the have a chance of making billing mistakes. But my doctor is worse. People in here are making it sound like AV is running a scam like Bernard Madoff and leaching people left and right as a standard practice.  That is complete BS.

Make up your mind!!! You basically called the OP a liar, now you're back peddling saying these things happen.

  gamekid2k

Novice Member

Joined: 6/24/12
Posts: 363

8/30/13 9:01:35 PM#19
Originally posted by Consequence

So last year I preordered DF:UW after playing and enjoying the original DF.

 This is a long story short deal. But, in the end I am here to warn you guys about doing business with this company. I'm not concerned about my money, but I am concered that this VERY dishonest company still has my credit card information in their system and they will not allow me to erase it. So today I reported AV to the fraud department of my Bank(also cardholder.) I will get the money back.


Make up your mind!!! You basically called the OP a liar, now you're back peddling saying these things happen.

So read what OP said above.  He said AV is a dishonest company (as if fraud is intentional) . That is a fat out lie. No where he said it could be an innocent mistake.  I stand by what I said. 

 

Now Playing: DARKFALL Unholy Wars "Return to Open World, Full Loot PvP, Conquest in a Sandbox MMO with player driven economy! Just like classic MMOs!"

  User Deleted
8/30/13 9:16:55 PM#20
Originally posted by gamekid2k
Originally posted by Consequence

So last year I preordered DF:UW after playing and enjoying the original DF.

 This is a long story short deal. But, in the end I am here to warn you guys about doing business with this company. I'm not concerned about my money, but I am concered that this VERY dishonest company still has my credit card information in their system and they will not allow me to erase it. So today I reported AV to the fraud department of my Bank(also cardholder.) I will get the money back.


Make up your mind!!! You basically called the OP a liar, now you're back peddling saying these things happen.

So read what OP said above.  He said AV is a dishonest company (as if fraud is intentional) . That is a fat out lie. No where he said it could be an innocent mistake.  I stand by what I said. 

 

AV IS dishonest, they've (Tasos) been lying to us for years.

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