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Age of Wushu

Age of Wushu 

General Discussion  » SnailUSA is the worst game company I have ever seen!!!

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73 posts found
  Rzep

Novice Member

Joined: 10/25/09
Posts: 668

3/07/13 7:36:18 AM#21
A nice ranking of these services would be useful. We all know that Snail is terrible, but whats good?
  bcbully

Elite Member

Joined: 3/03/12
Posts: 7677

3/07/13 9:00:26 AM#22
Originally posted by angelknight4

I play Nexon games for 3 years and thought they were the worst. However after playing Age of Wushu for over 3 months, I can finally say SnailUSA is on another level compared to Nexon, they make Nexon looks like a decent company.

 

1, "Switch and Bait" tactic, Snail has done this TWICE. The first is Elite package with permanent horse that said to be TOO POWERFUL, then gave people the worst possible horse after media outrage. Then they took over half a month VIP timer out of Deluxe package and basically force everyone who paid for it to spend all theirs time in BETA TESTING. They said it was "miscommunication" on advertisement, this is a clear case of FALSE ADVERTISEMENT.

 

2. They have a horrible customer service. All their event rewards from in game and from purchase gold, not everyone get it and they would delay responses for months before they said "It has been too long, we can't confirm it". Look at the forum, people keep asking when they will recieve rewards.

 

3. Their response to hacking is "It's your fault, deal with it, not ours problem". People got hack and most of their money transfer to another account, GM basically told them in the face that "not their problem" since it was player's fault despite the hacking come from site affliated with event via Snail. Snail would allow hacker to take your money and would do nothing about it.

 

4. Communication suppression on the forum, if you talk anything negative about the game, GM will either delete your posts, lock your thread or even BAN you for saying anything negative about the game. I myself talk about how horrible their response with the hacking since my friend got hack. The result is 7 days IP BAN.

 

5. The game client is over 1 year old. In fact it has been confirmed to be the same version Snail used to BETA TESTING in Chinese server. All the bugs/errors are the same and they are BETA TESTING it again now with paying customers. This is clearly a milking tactic to release contents as slow as possible while making people pay for their BETA TESTING of the same bugs/errors that they already fixed in China version.

 

6. The game has terrible translation and UI problem. The translation is the same as using Google translator for quick translation. People have been telling them since CBT1, but they think they can fool people into paying for CBT2 with the promises of launch, but then they have "delay launch" later and forced everyone to pay in BETA TESTING. It doesn't take a genius to figure out the game is not ready at all. However, Snail seems to think every players is stupid enough to believe them. Snail never intend to release the game on Feb.1 or mid-March. They just want people to pay for their BETA TESTING with all the bugs/errors that they already fixed in the Chinese version.

 

Just like PWI, Snail will be another company I will avoid. I have set aside my doubt and to try a game manage by a Chinese company, but their actions just leave me in disgust with deceptive market strategy and the way they run thing. Age of Wushu is a decent game with lots of potential, unfortunately Snail will ruin it with the way they do business up until now.

So this is the only problem you have with the game? You don't like the CS though. That's understandable. I've never needed them, every system is do polished. 

  Alamareth

Novice Member

Joined: 1/03/06
Posts: 591

3/07/13 12:08:58 PM#23

Err, lot's of meaningless rage here.  First off, if SnailUSA's databases were not compromised then they owe you nothing.  They are legally obligated to disclose any breach of security nor are they responsible for your account information being compromised by anyone other entity.  That said, they offered many solutions to help individuals protect themselves with unauthorized access to their accounts.  Most of it is common sense, but if anything - this proves that the world needs far more common sense.

As for the feature set and being a "generic" MMO.  I say...what the hell are you smoking.  This is about the only non-generic MMO I've played in years.  It reminds me a little of what people thought of Saga of Ryzom - we want new things, but wait you didn't to MY new thing so I hate it.  HATE IITTTTTT.  MMO gamers these days, pathetic.

False advertisement - you must be one of the trolls from the AoW forums.  They finally get around to banning you?

Customer service IS horrible and they HAVE acknowledged it.  I'd expect to see it get far better as we approach release.  They've said several times that if 72 hours have passed, get customer service involved.  I've personally not had one single issue.  Their customer service was quick, correct, and they fixed my problems graciously.

Totally not true regarding the forums.  What they lock are things that aren't posted in the proper topics (happened to me) and things that CLEARLY VIOLATED THEIR RULES.  For instance, talking about bots.  It's not that they are hiding it, indeed they encourage you to send an email to customer service.  It's the fact that the forums are not the proper place for discussing things like that.  It's not unusual.

Again, they addressed why the client is old.  They aren't able to "shoehorn" in the patches because their localization goes well beyond simple translations.  Yeah, it's a little annoying but I've played games that did the straight translation and its BAD.

UI completely and entirely blows huge nasty chunks.  Good thing they are releasing a patch within a month or two to give it a total facial reconstruction.

So yeah...as I said before - lots of rage, very little knowledge.

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 12:25:48 PM#24
Originally posted by Biskop
Originally posted by Pocahinha
I installed the trial yesterday...and 15 minutes later i deleted that stuff from my hard drive...these damn generic poorly made asian mmorpgs are all the same, its like a factory doing the same product and calling different names to it.

Interesting. Most people who have actually played the game seem to agree that it's full of unique features and doesn't resemble any other game really (EVE being the closest comparison).

But ofc you know better, having played 15 minutes and all. Please tell us more, your expertise and experience is impressive.

As for the OP: he's one of the most dedicated haters over at the official forums, spouting the same whines and complaints over and over again for months now. Perhaps they got tired of seeing it and just banned his *ss, after all most of his compaints have been adressed multiple times so there's not much to discuss. But hey, at least mmorpg.com is here so the "discussion" can continue, lol.

Snail is a greedy company for sure but here's a newsflash: they all are! There are no philantropist good guys handing out AAA entertainment for free, so if you're waiting for any MMO company to behave like saints when it comes to taking your money, don't hold your breath.

At least these guys have delivered an awesome game. Totally worth 10 bucks/month imho, and if by chance I'd feel that they're ripping me off or behaving unprofessionally, I'll just stop paying them. I can still play the game without paying a cent.

And how do you think I am a hater to begin with? I was willing to spend money to buy Deluxe package, I spent over 3 months in BETA TEST. Tell me, oh defender of Snail.

The answer is easy, because broken promises and undelivered rewards couple with oh THEY LIE again and again.

Ahh yes, I spout complain, but let's see THEY ARE ALL REAL. Those complaint are valid and Snail did nothing, people defend them.

Snail is a greedy company and so are many others companies. And your point is? You are telling me because some companies are GREEDY, we shouldn't complaint about it and just pretend nothing happen? Nice logic there.

The game has potential, but telling me the current state of the game full of bugs/errors and forcing to pay for BETA is awesome, you show your true color of Snail's apologist.

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 12:39:27 PM#25
Originally posted by Alamareth

Err, lot's of meaningless rage here.  First off, if SnailUSA's databases were not compromised then they owe you nothing.  They are legally obligated to disclose any breach of security nor are they responsible for your account information being compromised by anyone other entity.  That said, they offered many solutions to help individuals protect themselves with unauthorized access to their accounts.  Most of it is common sense, but if anything - this proves that the world needs far more common sense.

First of all, they are obligate to do something to help player. People are not asking much, but their overall reponses is to refer to an article and that's it. They let's hacker walk around with lots of hack money, how do you like a company that response with this "hacker can hack, we don't care"? The response shows little to no interest to the player is the one that set off people.

As for the feature set and being a "generic" MMO.  I say...what the hell are you smoking.  This is about the only non-generic MMO I've played in years.  It reminds me a little of what people thought of Saga of Ryzom - we want new things, but wait you didn't to MY new thing so I hate it.  HATE IITTTTTT.  MMO gamers these days, pathetic.

Apparently, you need some reading comprehension because I never say any of these thing. You are mixing up other people with what I said, GG

False advertisement - you must be one of the trolls from the AoW forums.  They finally get around to banning you?

Ahh yes, because telling something in Deluxe like 19 days of VIP in CBT2 and 60 days VIP timer start at launch, then change their words after that and basically told everyone that it was a "miscommunication". If that is not FALSE ADVERTISEMENT, I don't know what is.

And you are telling me that telling the truth is a troll, then what are you?

Customer service IS horrible and they HAVE acknowledged it.  I'd expect to see it get far better as we approach release.  They've said several times that if 72 hours have passed, get customer service involved.  I've personally not had one single issue.  Their customer service was quick, correct, and they fixed my problems graciously.

So, when did they acknowledge it? They are deceptive and if you ask any old players, they never give rewards on time, sometimes it take 2-3 weeks. Most of the time they never deliver rewards and the red text box at the bottom of each event is "Support will not be responsible for undelivered rewards".

It seems you don't even know what you are talking about and defend Snail to death.

Totally not true regarding the forums.  What they lock are things that aren't posted in the proper topics (happened to me) and things that CLEARLY VIOLATED THEIR RULES.  For instance, talking about bots.  It's not that they are hiding it, indeed they encourage you to send an email to customer service.  It's the fact that the forums are not the proper place for discussing things like that.  It's not unusual.

And have you said anything negative about Snail so far? I bet you haven't and you have been praising them for everything. Of course they wouldn't delete your posts or do anything to you. You are a poster child, someone would help them out and apology everything for them. VIOLATED THEIR RULES LIKE TALK NEGATIVE ON THEIR BOARD? That's is SUPPRESSION OF COMMUNICATION right there. And I don't talk about bot, they lock enough thread about it to show they care little about bots.

Again, they addressed why the client is old.  They aren't able to "shoehorn" in the patches because their localization goes well beyond simple translations.  Yeah, it's a little annoying but I've played games that did the straight translation and its BAD.

Apology again, what about bugs/errors that already been fixed? They can say anything and you would still believe them. The very fact that the long list of bugs/exploits in Chinese version that are long fixed, they are here now, again you would still apology to them.

UI completely and entirely blows huge nasty chunks.  Good thing they are releasing a patch within a month or two to give it a total facial reconstruction.

So yeah...as I said before - lots of rage, very little knowledge.

Apparently you are the one with little knowledge since obviously all you do is apology and again trying to say "things will be better, just wait". They said new UI is uniquely crafted for US version and yet Chinese version has it first, lol. And everything they said they will fix, it has been MONTHS and those still there. Obviously you are just a Snail apologist with little information and always apology for Snail whenver you can.

 

  Alamareth

Novice Member

Joined: 1/03/06
Posts: 591

3/07/13 1:19:53 PM#26
Originally posted by angelknight4
Originally posted by Alamareth

Err, lot's of meaningless rage here.  First off, if SnailUSA's databases were not compromised then they owe you nothing.  They are legally obligated to disclose any breach of security nor are they responsible for your account information being compromised by anyone other entity.  That said, they offered many solutions to help individuals protect themselves with unauthorized access to their accounts.  Most of it is common sense, but if anything - this proves that the world needs far more common sense.

First of all, they are obligate to do something to help player. People are not asking much, but their overall reponses is to refer to an article and that's it. They let's hacker walk around with lots of hack money, how do you like a company that response with this "hacker can hack, we don't care"? The response shows little to no interest to the player is the one that set off people.

As for the feature set and being a "generic" MMO.  I say...what the hell are you smoking.  This is about the only non-generic MMO I've played in years.  It reminds me a little of what people thought of Saga of Ryzom - we want new things, but wait you didn't to MY new thing so I hate it.  HATE IITTTTTT.  MMO gamers these days, pathetic.

Apparently, you need some reading comprehension because I never say any of these thing. You are mixing up other people with what I said, GG

False advertisement - you must be one of the trolls from the AoW forums.  They finally get around to banning you?

Ahh yes, because telling something in Deluxe like 19 days of VIP in CBT2 and 60 days VIP timer start at launch, then change their words after that and basically told everyone that it was a "miscommunication". If that is not FALSE ADVERTISEMENT, I don't know what is.

And you are telling me that telling the truth is a troll, then what are you?

Customer service IS horrible and they HAVE acknowledged it.  I'd expect to see it get far better as we approach release.  They've said several times that if 72 hours have passed, get customer service involved.  I've personally not had one single issue.  Their customer service was quick, correct, and they fixed my problems graciously.

So, when did they acknowledge it? They are deceptive and if you ask any old players, they never give rewards on time, sometimes it take 2-3 weeks. Most of the time they never deliver rewards and the red text box at the bottom of each event is "Support will not be responsible for undelivered rewards".

It seems you don't even know what you are talking about and defend Snail to death.

Totally not true regarding the forums.  What they lock are things that aren't posted in the proper topics (happened to me) and things that CLEARLY VIOLATED THEIR RULES.  For instance, talking about bots.  It's not that they are hiding it, indeed they encourage you to send an email to customer service.  It's the fact that the forums are not the proper place for discussing things like that.  It's not unusual.

And have you said anything negative about Snail so far? I bet you haven't and you have been praising them for everything. Of course they wouldn't delete your posts or do anything to you. You are a poster child, someone would help them out and apology everything for them. VIOLATED THEIR RULES LIKE TALK NEGATIVE ON THEIR BOARD? That's is SUPPRESSION OF COMMUNICATION right there. And I don't talk about bot, they lock enough thread about it to show they care little about bots.

Again, they addressed why the client is old.  They aren't able to "shoehorn" in the patches because their localization goes well beyond simple translations.  Yeah, it's a little annoying but I've played games that did the straight translation and its BAD.

Apology again, what about bugs/errors that already been fixed? They can say anything and you would still believe them. The very fact that the long list of bugs/exploits in Chinese version that are long fixed, they are here now, again you would still apology to them.

UI completely and entirely blows huge nasty chunks.  Good thing they are releasing a patch within a month or two to give it a total facial reconstruction.

So yeah...as I said before - lots of rage, very little knowledge.

Apparently you are the one with little knowledge since obviously all you do is apology and again trying to say "things will be better, just wait". They said new UI is uniquely crafted for US version and yet Chinese version has it first, lol. And everything they said they will fix, it has been MONTHS and those still there. Obviously you are just a Snail apologist with little information and always apology for Snail whenver you can.

 

Oh, this is just sad.  Umm...I'll start at the top.

1) No, their obligation is not to "help" you.  It never was.  They are providing a service.  For as long as that service is properly run with no security breaches, they have done their part.  Think of it this way.  You leave your TV outside of your apartment for 2 hours.  When you return to check on it, you find that it was stolen.  Do you go complain to your landlord about their lax security?

2) That wasn't in response to you anyway.

3) Destructors - is that you?

4) They acknowledge in like...every single post?  They are working with their technical team to create more efficient processes and effective tools ect. ect.  You'd have to be intentionally dense to miss those messages.

5) Yes, I've said many negative things about Snail - all the topics are still open.  I was one of the first to complain about the UI and poor localization.  I created several topics about how the multi-boxing system allows for easy exploitation of the constable and bounty system.  The difference is that I don't sound like a raving lunatic.  Your suppression of communication is my orderly forum.  If you've actually GM'd or moderated a big forum, you'd begin to understand why those rules are executed with an iron fist.  If anything, the moderation team at AoW is EXTREMELY lax on their rules.

6) I believe them because it matches what my own experiences with MMORPGs tell me.  If you have never worked on one, or been part of a testing team I wouldn't expect you to understand.  Localization is a freaking HUGE undertaking.  It's not just a matter of translation, they are literally rebuilding the game ground up.  That means many of the bugs have to be resubmitted and recoded in a way that fits into the larger scheme of the localizing process.  They can't just hotfix problems with Chinese patches (although boy, that would be nice).  Their team even explained this in a pretty long post, which most people didn't bother to read.  I'm shocked they even bothered to try.

7) Tell you what, let me know your in-game name and I'll give you a real reason to quit the game.  Deal?

  Biskop

Novice Member

Joined: 10/06/11
Posts: 731

3/07/13 4:12:10 PM#27
Originally posted by angelknight4

And how do you think I am a hater to begin with? I was willing to spend money to buy Deluxe package, I spent over 3 months in BETA TEST. Tell me, oh defender of Snail.

The answer is easy, because broken promises and undelivered rewards couple with oh THEY LIE again and again.

Ahh yes, I spout complain, but let's see THEY ARE ALL REAL. Those complaint are valid and Snail did nothing, people defend them.

Snail is a greedy company and so are many others companies. And your point is? You are telling me because some companies are GREEDY, we shouldn't complaint about it and just pretend nothing happen? Nice logic there.

The game has potential, but telling me the current state of the game full of bugs/errors and forcing to pay for BETA is awesome, you show your true color of Snail's apologist.

Using caps doesn't make your complaints valid, sorry.

Just move on dude. You're not even disussing things here, you're just raging like a spoiled child with severe entitlement issues, attacking people and calling them apologists and fanboys and liars and whatnot just because they disagree with you.

You seem to think Snail games, a big international company, should somehow care about your personal feelings and also help you secure your personal account information against hackers, which is a pretty naïve view on things (to put it politely). Are you new to online gaming? These companies don't care about you, they only want your money so all you can do if you feel their service is unsatisfactory is take your money somewhere else.

Your creating drama and posting uninformed, emotional bs all over the place just stirs up more interest for the game since people will reply and counter your misinformation. How does that make you feel?

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 4:18:02 PM#28
Originally posted by Biskop
Originally posted by angelknight4

And how do you think I am a hater to begin with? I was willing to spend money to buy Deluxe package, I spent over 3 months in BETA TEST. Tell me, oh defender of Snail.

The answer is easy, because broken promises and undelivered rewards couple with oh THEY LIE again and again.

Ahh yes, I spout complain, but let's see THEY ARE ALL REAL. Those complaint are valid and Snail did nothing, people defend them.

Snail is a greedy company and so are many others companies. And your point is? You are telling me because some companies are GREEDY, we shouldn't complaint about it and just pretend nothing happen? Nice logic there.

The game has potential, but telling me the current state of the game full of bugs/errors and forcing to pay for BETA is awesome, you show your true color of Snail's apologist.

Using caps doesn't make your complaints valid, sorry.

Just move on dude. You're not even disussing things here, you're just raging like a spoiled child with severe entitlement issues, attacking people and calling them apologists and fanboys and liars and whatnot just because they disagree with you.

You seem to think Snail games, a big international company, should somehow care about your personal feelings and also help you secure your personal account information against hackers, which is a pretty naïve view on things (to put it politely). Are you new to online gaming? These companies don't care about you, they only want your money so all you can do if you feel their service is unsatisfactory is take your money somewhere else.

Your creating drama and posting uninformed, emotional bs all over the place just stirs up more interest for the game since people will reply and counter your misinformation. How does that make you feel?

Caps is appropriate if you want to bring out certain words. It seems you don't even know the basic of that.

And I am a spoiled child and yet in the same sentence you claim Snail is a "big international company" and yet have horrible translation and bad customer service. A naive person and an apologist at the same time.

Drama, uninformed how? Tell me, which I said about them are wrong or uniform?

Again, apparently you are not only apologist for Snail, you are a naive person as well. Tell me, which I said about Snail so far that is wrong and uninformed? You seem to throw those words around and yet you offer nothing to prove what I said are wrong.

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/07/13 4:37:38 PM#29
Originally posted by Alamareth

Oh, this is just sad.  Umm...I'll start at the top.

1) No, their obligation is not to "help" you.  It never was.  They are providing a service.  For as long as that service is properly run with no security breaches, they have done their part.  Think of it this way.  You leave your TV outside of your apartment for 2 hours.  When you return to check on it, you find that it was stolen.  Do you go complain to your landlord about their lax security?

You are comparing this to a TV? Seriously, try something different because that example suck. The obligation of a game compoany is to help customer, it may not be their fault, but to say "Hacker can keep the money, we have NO obligation to do anything" is a bad way to do business.

And yes, if my landlord has video survillance and did nothing to help me and refuse to give that video to the police for help. Then yes I would complaint and even sue them of covering for the criminal.

2) That wasn't in response to you anyway.

If that is not  response to me, then why did you type that to me? Are you thinking that you try to put that on me so other people would take me less serious and make your point more valid? That's a dirty tactic to use.

3) Destructors - is that you?

I don't have to say anything to you. I don't even know which apologist you are at Snail's forum. Maybe even GM as he sometimes response from his non-GM account.

4) They acknowledge in like...every single post?  They are working with their technical team to create more efficient processes and effective tools ect. ect.  You'd have to be intentionally dense to miss those messages.

Lol, you mean acknowledge the same problems we have experience for more than 3 months and keep saying, we will do something about it. That's just a talking point, are you intentionally dense enough to believe everything they said?

5) Yes, I've said many negative things about Snail - all the topics are still open.  I was one of the first to complain about the UI and poor localization.  I created several topics about how the multi-boxing system allows for easy exploitation of the constable and bounty system.  The difference is that I don't sound like a raving lunatic.  Your suppression of communication is my orderly forum.  If you've actually GM'd or moderated a big forum, you'd begin to understand why those rules are executed with an iron fist.  If anything, the moderation team at AoW is EXTREMELY lax on their rules.

Poor UI and poor translation are given fact. Multi-boxing is allowed and you say those are negative? How about the way they do things, because you are not saying anything negative about the way they do things, you are merely point out the facts just as I do. Apparently you don't even understand what negative like FALSE ADVERTISEMENT or SWITCH AND BAITS.

Yes, as GM, they have to suppress communication with an Iron Fist, they don't want people to keep telling others how bad they have done things so far and the best way is to BAN everything negative to their imagine.

6) I believe them because it matches what my own experiences with MMORPGs tell me.  If you have never worked on one, or been part of a testing team I wouldn't expect you to understand.  Localization is a freaking HUGE undertaking.  It's not just a matter of translation, they are literally rebuilding the game ground up.  That means many of the bugs have to be resubmitted and recoded in a way that fits into the larger scheme of the localizing process.  They can't just hotfix problems with Chinese patches (although boy, that would be nice).  Their team even explained this in a pretty long post, which most people didn't bother to read.  I'm shocked they even bothered to try.

Ahh yes, because it is such a HUGE task that they know they are not ready and yet they are willing to lie to players and then force them to pay in BETA TESTING. They know all about bugs/errors and they have those fixes in Chinese version and yet not bother to port it over for a smoother game. What major fixes have they put into the game in the last 3 months? Because it is going at SNAIL PACE.

Your response on this? TOO HUGE of a task that they can't wait and think they can charge people and lie about it?

7) Tell you what, let me know your in-game name and I'll give you a real reason to quit the game.  Deal?

Oh, what are you going to do? PK my char? So talking is not enough, you are threantening me as well? Nice way to solve problem. I barely play the game now, AFK most of the time. I have max everything I want with limited contents.

 

  Biskop

Novice Member

Joined: 10/06/11
Posts: 731

3/08/13 3:17:42 AM#30
Originally posted by angelknight4

Caps is appropriate if you want to bring out certain words. It seems you don't even know the basic of that.

And I am a spoiled child and yet in the same sentence you claim Snail is a "big international company" and yet have horrible translation and bad customer service. A naive person and an apologist at the same time.

Drama, uninformed how? Tell me, which I said about them are wrong or uniform?

Again, apparently you are not only apologist for Snail, you are a naive person as well. Tell me, which I said about Snail so far that is wrong and uninformed? You seem to throw those words around and yet you offer nothing to prove what I said are wrong.

No, overuse of caps is a sign of incompetence at getting your point across and it makes the poster look like an internet noob. 

You are naïve because you expect a multi-million dollar coorporation to care about your personal feelings and to provide basic internet security for you. Your endless rage posts and whines paints the picture of a spoiled brat who thinks repeating the same thing over and over and over again makes him right. 

The issues you raise have been adressed multiple times, both by Snail and by other posters here and on the AoW forums. But just because I'm such a nice guy ima adress them again.

* "Bait and switch": ok so you didn't get your OP perma pony. Get over it already, the Elite package was a great deal and you got lots of entertainment for measly pocket change. As for CB2 being prolonged, has it ever occured to you that there might be other consideration here than your personal feelings on the matter? Like, you know, the game not being ready for OB or launch? You paid money for beta access and a headstart and you got your playtime. You expect full access during a 4 month period (CB2) plus two months more after launch? Please, this is not a non-profit organization we're talking about here. And you're not forced to pay for anything, just like you're not entitled to anything. Just act like an adult about it and go away if you're not happy.

* Pay to win: this has been discussed so much that I cba to delve deeper into it. Most people seem to agree that AoW is not pay to win by any reasonable standard (unless you're willing to call any ftp title, plus GW2 and EVE, pay to win). Let me just point out the irony here: a guy rages about not getting a permanent OP horse in a game where all mounts are time limited, yet at the same time whines about the game being pay to win. I guess it's only pay to win when someone else is winning, right?

* Hacking: yes, some accounts were hacked. It happens. Snail has already stated that their database was not compromised, something they're obliged to disclose should it be the case. There is nothing more they can do, short of making an extremely time-consuming investigation of all accounts on the server, trying to get people's money back. But why should they do that, when the responsibility is not theirs but the individual players' and when there are far more pressing concerns for them to adress? 

Just for the record I'm no "apologist" by any means, I think Snail has a lot to learn when it comes to PR, communication and overall professionality. But I also see the bigger picture here: this is not about me or my personal view on things. Snail are not obliged to listen to me or you or anyone else, they're running a business and providing a service and as customers all we can do is vote with our wallets. I happen to enjoy the game so much that I don't really care about their conduct unless it affects my enjoyment of the game in any serious way, or somehow affects me financially. This has happened to me in other games and believe me, then I'm the first one to resent the company (just look at my post history), but it has yet to happen in AoW.

Also, voicing concerns and giving feedback is one thing. Writing endless, incoherent rants and rage posts about stuff that's already been adressed is something else; it's pointless and it makes you look like a fool for not just moving on when you're dissatisified with the company.

  DarkfallFanatic

Apprentice Member

Joined: 12/14/12
Posts: 100

3/08/13 3:40:06 AM#31
Originally posted by angelknight4

And how do you think I am a hater to begin with? I was willing to spend money to buy Deluxe package, I spent over 3 months in BETA TEST. Tell me, oh defender of Snail.

The answer is easy, because broken promises and undelivered rewards couple with oh THEY LIE again and again.

Ahh yes, I spout complain, but let's see THEY ARE ALL REAL. Those complaint are valid and Snail did nothing, people defend them.

Snail is a greedy company and so are many others companies. And your point is? You are telling me because some companies are GREEDY, we shouldn't complaint about it and just pretend nothing happen? Nice logic there.

The game has potential, but telling me the current state of the game full of bugs/errors and forcing to pay for BETA is awesome, you show your true color of Snail's apologist.

LOL nice trolling from a AoW hater. Hey, every game has a couple.

 

Playing the beta card. Well guess what that doesn't fly around here brother, its one of the smoothest and funnest betas I've ever played. Game was already finished pretty much in China before it started in NA. 

 

Throughout the beta I've experienced MINIMAL downtime (servers up 24/7), literally not 1 crash ever, more content than I can test, optimized graphics, and few if any game-changing bugs aside from the translation. 

 

So don't call it a beta when it's more retail-ready than some MMOs I know that have already launched. Go play Mortal Online. That's a real beta post-launch.

 

 

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/08/13 4:13:24 AM#32
Originally posted by DarkfallFanatic
Originally posted by angelknight4

And how do you think I am a hater to begin with? I was willing to spend money to buy Deluxe package, I spent over 3 months in BETA TEST. Tell me, oh defender of Snail.

The answer is easy, because broken promises and undelivered rewards couple with oh THEY LIE again and again.

Ahh yes, I spout complain, but let's see THEY ARE ALL REAL. Those complaint are valid and Snail did nothing, people defend them.

Snail is a greedy company and so are many others companies. And your point is? You are telling me because some companies are GREEDY, we shouldn't complaint about it and just pretend nothing happen? Nice logic there.

The game has potential, but telling me the current state of the game full of bugs/errors and forcing to pay for BETA is awesome, you show your true color of Snail's apologist.

LOL nice trolling from a AoW hater. Hey, every game has a couple.

 

Playing the beta card. Well guess what that doesn't fly around here brother, its one of the smoothest and funnest betas I've ever played. Game was already finished pretty much in China before it started in NA. 

 

Throughout the beta I've experienced MINIMAL downtime (servers up 24/7), literally not 1 crash ever, more content than I can test, optimized graphics, and few if any game-changing bugs aside from the translation. 

 

So don't call it a beta when it's more retail-ready than some MMOs I know that have already launched. Go play Mortal Online. That's a real beta post-launch.

 

 

Spoken like a poster child. Notice the time you post usually around mid-night in US, I can guess where you live.

Remember, I am not the one that playing the BETA card, Snail did for the over the past 3 months with every problems contribute to BETA excuse.

It is funny that you don't mention bugs/errors happen all the time since CBT2 starts 3 months ago. Of course server will always up because the population still too low. The problem people complaint is the customer services and bugs/errors. Those things that already been fixed in Chinese version, but not port over here and thus we are actually reporting the same thing that happened before.

More retail ready? Read Snail's forum lately? Everything it's all about "The game is still in BETA, so this should be expect". It seems you are clueless about what you said. Again, I am not the one that using the BETA excuse, Snail did and all those defender did for over 3 months.

You like to label people, so you are just a Snail's apologist and I suspect Snail is actually paying you for damage control.

  User Deleted
3/08/13 4:20:38 AM#33
^ and the guy above him are the reasons we can't have nice things, one guy's blindly following a obviously broke game while the other can't accept that someone might like what he doesn't. Considering it is a free to play game and people can choose if or when to pay after trying the game I really do not get what the fuss is all about especially considering they've been giving full access beta keys out for some time now.
  SQTO

Apprentice Member

Joined: 11/20/11
Posts: 166

3/08/13 4:32:44 AM#34
Originally posted by Dihoru
^ and the guy above him are the reasons we can't have nice things, one guy's blindly following a obviously broke game while the other can't accept that someone might like what he doesn't. Considering it is a free to play game and people can choose if or when to pay after trying the game I really do not get what the fuss is all about especially considering they've been giving full access beta keys out for some time now.

Obviously Broken ?

AoW runs great without any game breaking bugs. Most peoples complaints are about the payment model, UI and translations. Unless you were being sacastic ?

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/08/13 4:34:19 AM#35
Originally posted by Biskop
Originally posted by angelknight4

Caps is appropriate if you want to bring out certain words. It seems you don't even know the basic of that.

And I am a spoiled child and yet in the same sentence you claim Snail is a "big international company" and yet have horrible translation and bad customer service. A naive person and an apologist at the same time.

Drama, uninformed how? Tell me, which I said about them are wrong or uniform?

Again, apparently you are not only apologist for Snail, you are a naive person as well. Tell me, which I said about Snail so far that is wrong and uninformed? You seem to throw those words around and yet you offer nothing to prove what I said are wrong.

No, overuse of caps is a sign of incompetence at getting your point across and it makes the poster look like an internet noob. 

You are naïve because you expect a multi-million dollar coorporation to care about your personal feelings and to provide basic internet security for you. Your endless rage posts and whines paints the picture of a spoiled brat who thinks repeating the same thing over and over and over again makes him right. 

The issues you raise have been adressed multiple times, both by Snail and by other posters here and on the AoW forums. But just because I'm such a nice guy ima adress them again.

So, a multi-million corporation that couldn't even hire proffessional translator to make a good translation and have the level of translation resemble that of using google translator. It seems you fail to even trying to defend the company.

Again, you didn't read what I said, I am going to stop reading what you said. People are unhappy because Snai's reponse is "Hacker can hack, we DO NOT CARE". That's a way a multi-million corporation work? It will be out of business soon with that attitude.

* "Bait and switch": ok so you didn't get your OP perma pony. Get over it already, the Elite package was a great deal and you got lots of entertainment for measly pocket change. As for CB2 being prolonged, has it ever occured to you that there might be other consideration here than your personal feelings on the matter? Like, you know, the game not being ready for OB or launch? You paid money for beta access and a headstart and you got your playtime. You expect full access during a 4 month period (CB2) plus two months more after launch? Please, this is not a non-profit organization we're talking about here. And you're not forced to pay for anything, just like you're not entitled to anything. Just act like an adult about it and go away if you're not happy.

First of all, I am a Deluxe user, not Elite, so your attack of me not getting the horse is pretty pointless. Snail said the horse was TOO POWERFUL. TOO POWERFUL how? Snail said it and then they give the CRAPPIST HORSE, who here is too stupid to think it is TOO POWERFUL?

Snail said it will be ready by Feb.1, they said that at the start of CBT2 and basically tell everyone that in the advertisment for Deluxe. They know the CBT2 will be long past Feb.1, but they chose to deceive the public so people will pay money for a short headstart. Your logic is already failing here, apologist from Snail. We all know the game is not ready by the long short from the start. However, it seems Snail think everyone is too stupid to even notice that.

FALSE ADVERTISMENT is just that, they said one thing and then change it later with "miscommunication" excuse, GM even admits that. So tell me, over the last 3 months, what has changed that make the game seem to be ready? The answer is NOTHING, everything barely change at all and you think again people are too stupid to not notice that?

* Pay to win: this has been discussed so much that I cba to delve deeper into it. Most people seem to agree that AoW is not pay to win by any reasonable standard (unless you're willing to call any ftp title, plus GW2 and EVE, pay to win). Let me just point out the irony here: a guy rages about not getting a permanent OP horse in a game where all mounts are time limited, yet at the same time whines about the game being pay to win. I guess it's only pay to win when someone else is winning, right?

It seems you have no clue the different between this game compared to other games you just mention. You failed to even know the different and you tell me about PayToWin? This game is TIME PROGRESSION. Unlike those games you mention, I can get to level 80 Guild Wars 2 in 3 days if I play nonstop. However if it is time progression, I would never be able to do that and thus that is the major different. Learn about the game and what I said first.

* Hacking: yes, some accounts were hacked. It happens. Snail has already stated that their database was not compromised, something they're obliged to disclose should it be the case. There is nothing more they can do, short of making an extremely time-consuming investigation of all accounts on the server, trying to get people's money back. But why should they do that, when the responsibility is not theirs but the individual players' and when there are far more pressing concerns for them to adress? 

It's not about the hacking, it's about their responses. How many times I have to type again and again for you to get it? Snail said "Hacker can hack, we will not do anything to stop them because it is all player's fault". That's the response. It is the worst possible thing you can say to people. They have the logs, they know where the money transfer to, but they allow it. It's like having a surveillance system with record of robbery, but the people who watch that tape will not do anything, so what is the point then of having them?

Just for the record I'm no "apologist" by any means, I think Snail has a lot to learn when it comes to PR, communication and overall professionality. But I also see the bigger picture here: this is not about me or my personal view on things. Snail are not obliged to listen to me or you or anyone else, they're running a business and providing a service and as customers all we can do is vote with our wallets. I happen to enjoy the game so much that I don't really care about their conduct unless it affects my enjoyment of the game in any serious way, or somehow affects me financially. This has happened to me in other games and believe me, then I'm the first one to resent the company (just look at my post history), but it has yet to happen in AoW.

Actually, you are an apologist. Snail clearly told people the horse was TOO POWERFUL. Yet somehow you are able to defend them. It is their own words that it was TOO POWERFUL. So, a horse that run at the slowest speed possible in game and worse than the free one you can purchase ingame is TOO POWERFUL.

Again, simple logic like that and you somehow can defend and apology for them. If that is not an apologist, I don't know what is. Or do you think everyone is too stupid to be fool by Snail and their slowest horse that is TOO POWERFUL?

Also, voicing concerns and giving feedback is one thing. Writing endless, incoherent rants and rage posts about stuff that's already been adressed is something else; it's pointless and it makes you look like a fool for not just moving on when you're dissatisified with the company.

Over 3 months, I and others gave feed back and ask them to fix a lot of things. 3 months, that is a long time and yet nothing get fix at all. Snail planned to release the game in Feb.1, However what has change since Dec. 20 to Feb.1 or to March. 8 now? NOTHING AT ALL, everyone is going at SNAIL PACE.

Thanks again for proving my point that you are an apologist. This little quote said it all about everything you said:

I happen to enjoy the game so much that I don't really care about their conduct unless it affects my enjoyment of the game in any serious way, or somehow affects me financially.

The red texts basically said it all. You are an addict to this game and since when is it possible to convince an addict that something is bad for them? It's all about "not happened personally to me, don't care" seem to sum everything up nicely.

  Biskop

Novice Member

Joined: 10/06/11
Posts: 731

3/08/13 4:54:49 AM#36
Originally posted by angelknight4
rant

You're obviously incapable of reading multiple sentences and also not interested in a discussion. Basically your argument comes down to the following:

TOO POWERFUL LIES SWITCH AND BAIT PTW CRAPPIST HORSE BETA FALSE ADVERTISMENT WAAAHHHH

Then somebody replies to your moot points and actually counter them and then you go FANBOY APOLOGIST ADDICT LIAR BOOOH

Do you really expect anyone to take you seriously? Good bye now.

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/08/13 4:58:18 AM#37
Originally posted by Biskop
Originally posted by angelknight4
rant

You're obviously incapable of reading multiple sentences and also not interested in a discussion. Basically your argument comes down to the following:

TOO POWERFUL LIES SWITCH AND BAIT PTW CRAPPIST HORSE BETA FALSE ADVERTISMENT WAAAHHHH

Then somebody replies to your moot points and actually counter them and then you go FANBOY APOLOGIST ADDICT LIAR BOOOH

Do you really expect anyone to take you seriously? Good bye now.

Then tell me, how is the slowest horse be call TOO POWERFUL?

Not somebody, the sameone that happen to apologize to Snail again and again. I talk to lots of Elite player and not one of them think the horse is TOO POWERFUL. In fact some of them already get rid of it.

TOO POWERFUL LIES SWITCH AND BAIT PTW CRAPPIST HORSE BETA FALSE ADVERTISMENT WAAAHHHH

Are they not happening? It's the opposite, it actually happened and they are all truth. So telling the truth is considered ranting now?

  Vindicar

Novice Member

Joined: 2/20/13
Posts: 137

Dun Mock meh engliesh !

3/08/13 4:59:38 AM#38
Originally posted by angelknight4
 

Thanks again for proving my point that you are an apologist. This little quote said it all about everything you said:

I happen to enjoy the game so much that I don't really care about their conduct unless it affects my enjoyment of the game in any serious way, or somehow affects me financially.

The red texts basically said it all. You are an addict to this game and since when is it possible to convince an addict that something is bad for them? It's all about "not happened personally to me, don't care" seem to sum everything up nicely.

 

OMG what kind of pathetic argument is that...

We got it now AngelKnight, you made your point, thx, was cool, now please leave.

You hate the game, You hate snail, understood... wtf you still talking about it ? are we supposed to care about YOU when you clearly have absolutely no respect for what the others might think ?

 

Let it be dood...

Old school french hardcore whiner. Online since T4C.

I was "Namless" and "Daroot" in AO (Rk2)
Recently known as "Vindicar" (Aion (EU), SWTOR (EU), WoW (EU).
Actually Known as "Wundicar" in Age of Wushu (US)

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/08/13 5:02:38 AM#39
Originally posted by Dihoru
^ and the guy above him are the reasons we can't have nice things, one guy's blindly following a obviously broke game while the other can't accept that someone might like what he doesn't. Considering it is a free to play game and people can choose if or when to pay after trying the game I really do not get what the fuss is all about especially considering they've been giving full access beta keys out for some time now.

The majority of people who playing the game is not free player, thus the game is not F2P yet. That's the reality.

Not all beta key work, there are people who have to get multiple keys for it to work and lots of player get those key for alt.

The problem here is again most player who play from the start has to pay to get in and if you actually go into the game and ask, you will realize there are only small amount of free player. Thus again the game is not F2P yet, it is more of B2P/P2P majority now.

  angelknight4

Novice Member

Joined: 9/01/10
Posts: 113

 
OP  3/08/13 5:04:57 AM#40
Originally posted by Vindicar
Originally posted by angelknight4
 

Thanks again for proving my point that you are an apologist. This little quote said it all about everything you said:

I happen to enjoy the game so much that I don't really care about their conduct unless it affects my enjoyment of the game in any serious way, or somehow affects me financially.

The red texts basically said it all. You are an addict to this game and since when is it possible to convince an addict that something is bad for them? It's all about "not happened personally to me, don't care" seem to sum everything up nicely.

 

OMG what kind of pathetic argument is that...

We got it now AngelKnight, you made your point, thx, was cool, now please leave.

You hate the game, You hate snail, understood... wtf you still talking about it ? are we supposed to care about YOU when you clearly have absolutely no respect for what the others might think ?

 

Let it be dood...

The kind of argument where a person is hype about the game and would ignore all the fault and bad behavior from the game company. Never meet an addict in real life?

Again, like I said, what I said in the 6 points is wrong?

Edit: When others tell me that something is obvious craps and somhow the company tell people that it is TOO POWERFUL and they accept it as fact.

What do you think I would say? Oh hey, it is a crap, look like a crap and everyone know it is a crap, but this person tells me somehow that the company is corrected because that craps is TOO POWERFUL.

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