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Guild Wars 2

Guild Wars 2 

General Discussion  » Invisible purchased gear…annoying BUG…ANET must fix this ASAP! Paid for gear that won't display...

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58 posts found
  User Deleted
2/15/13 2:44:59 PM#21
Originally posted by Jean-Luc_Picard
Originally posted by Coman

It's actually a bigger deal to me then. So they know this and still have it in there store?

They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

It's an item to purchase, visual or not you paid for it it's not displaying they admitted it was a problem but didn't offer a refund an ETA to when it will be fixed nor have they taken it out of the store, he didn't get what he paid for,  how many times does that have to be repeated?

Do you get mad when you go thru a drive thru and not get what you ordered? same thing.

Imagine a manager at McDonalds saying something like "We know that order efficiency is a problem. Thanks so much for bringing this to our attention!" without remedying the problem with the correct order for free or taking care of the employee that did it wrong and a few months later you still aren't getting orders correctly.

 

  Coman

Hard Core Member

Joined: 8/29/04
Posts: 1958

2/15/13 2:45:30 PM#22
Originally posted by Jean-Luc_Picard
Originally posted by Coman
Originally posted by Jean-Luc_Picard
Originally posted by Coman

It's actually a bigger deal to me then. So they know this and still have it in there store?

They have it in the store because the item exists and is just not displayed! The bug is visual. How many time does one have to repeat it?

Indeed it visual. Is the whole point of fluff not to you know have it visual? I mean that's really the only function of the whole thing and it DOES NOT do that. How often does one need to repeat that.

It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

I really don't want to see your reaction about a really "game breaking" bug.

It's not about the bug. It about someone paying for something that does not work. In my opinion companies should be held accountable just like with real life items. If I buy something I want it to be in perfect order. If one thing is broken I want a new one or repaired even if that one thing is not "Ïtem breaking" and the items would still work as good.  

 

EDIT: To me it just not about this thing, but what would we allow? If the whole thing would not display? If only the shirt displayed it would be ok? 

  Xepherd

Apprentice Member

Joined: 1/11/11
Posts: 105

 
OP  2/15/13 2:46:41 PM#23
Originally posted by Jean-Luc_Picard
It displays the rest of the outfit just fine, just not the head piece.

I was talking more about the bunny ears, which are sold as head gear only (like glasses) it's totally not displaying but still on sale

xepherd Xfire Miniprofile
  Jean-Luc_Picard

Hard Core Member

Joined: 1/10/13
Posts: 2898

There... are... four... lights!

2/15/13 2:52:51 PM#24
Originally posted by Elfahiar
Originally posted by Jean-Luc_Picard
It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

I was talking more about the bunny ears, which is sold as head gear only (like glasses) it's totally not displaying but still on sale

It's annoying, no doubt, but definitely not theft or game breaking. I own glasses which display just fine, so it's really just a localized bug.

You still own the item, and it will be visible as soon as the bug is fixed. All I can say is that if it was me buying some headgear and seeing it's not working, I'd have searched about a bug, and seeing it's just unintended, I'd have waited patiently. As I said, I rather have my town clothe's headgear not working than my weapon damage reduced to 0 or my armor not working properly. At least I can still play the game at 100% efficiency.

Playing now: WoW, Landmark, GW2

Got a refund: Archeage. First refund since I started MMOs.

Top 3 MMORPGs played: UO, AC1 and WoW

Honorable mentions: AO, LotRO and GW2.

"The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.

  aerinndis

Novice Member

Joined: 5/02/12
Posts: 67

2/15/13 2:54:58 PM#25

I think that's pretty bad that it's still for sale in the gem shop when they know it is bugged. I'd be annoyed too if I were you, OP, and I think they should reimburse your gems. I'm not a "hater" of ANet or GW2 by any means, but if I'm understanding the situation correctly, this is crappy customer service.

  RefMinor

Novice Member

Joined: 7/16/11
Posts: 3545

Hipster

2/15/13 2:56:11 PM#26
Originally posted by Jean-Luc_Picard
Originally posted by Elfahiar
Originally posted by Jean-Luc_Picard
It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

I was talking more about the bunny ears, which is sold as head gear only (like glasses) it's totally not displaying but still on sale

It's annoying, no doubt, but definitely not theft or game breaking. I own glasses which display just fine, so it's really just a localized bug.

You still own the item, and it will be visible as soon as the bug is fixed. All I can say is that if it was me buying some headgear and seeing it's not working, I'd have searched about a bug, and seeing it's just unintended, I'd have waited patiently. As I said, I rather have my town clothe's headgear not working than my weapon damage reduced to 0 or my armor not working properly. At least I can still play the game at 100% efficiency.

I would rather have a display item on sale for cash to be functional, especially if the company selling it to me knew it was not functional at the time of the sale.

  Distopia

Drifter

Joined: 11/22/05
Posts: 15960

"what a boring life, HATING everything" -Gorilla Biscuits

2/15/13 2:59:50 PM#27
Originally posted by RefMinor
Originally posted by Jean-Luc_Picard
Originally posted by Elfahiar
Originally posted by Jean-Luc_Picard
It displays the rest of the outfit just fine, just not the head piece. And the head piece will be back in a soon to come patch.

I was talking more about the bunny ears, which is sold as head gear only (like glasses) it's totally not displaying but still on sale

It's annoying, no doubt, but definitely not theft or game breaking. I own glasses which display just fine, so it's really just a localized bug.

You still own the item, and it will be visible as soon as the bug is fixed. All I can say is that if it was me buying some headgear and seeing it's not working, I'd have searched about a bug, and seeing it's just unintended, I'd have waited patiently. As I said, I rather have my town clothe's headgear not working than my weapon damage reduced to 0 or my armor not working properly. At least I can still play the game at 100% efficiency.

I would rather have a display item on sale for cash to be functional, especially if the company selling it to me knew it was not functional at the time of the sale.

They could at least put a warning up temporarily until they have the issue sorted out.

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  RizelStar

Novice Member

Joined: 8/12/11
Posts: 2824

We all breathe and we all die.

2/15/13 3:00:14 PM#28

Aside from a lot of hypocritical or unnecessary statements from some of  the guys defending you and some that are attacking you OP, just contact support and also be patient.

A-NET clearly isn't trying to rob you(That was what the title use to have just in different words), if this issue occured with any other developer my response would be the same, even for EA.

I like how defenders didn't see the issue in that statement(That let's be honest is not right in any way what so ever) made, but it's okay let's play the pretend game as usual.

To be honest shit like this happens, I'd be heated to, would I go make assumptions and bring it into a forum that in all honesty can't help...not my thing, maybe for the warning aspect sure, except I'd get right to the point rather than making false statements or crazy exaggerations.

Someone brought up a real life situation, okay let's put it this way, if a one of the many products aren't working as intended, do they stop selling all of the products?!?!?

Though we are talking about a video game, so they notice there is an issue with (Can't say some or many)people, was it all, and did it increase?

If no to those questions then obviousely like all video games with issues like this there will be a patch that will most likely fix the issue.

It's also visual, its' not the sheer fact you bought it and got nothing, it's clearly visual.

I don't have an issue that you are warning people, but the way you yourself stated the shit did give issues, if it was your way on this forum your main goal was to just belittle the company for a mistake just like some of the hypocrites defending you getting on "fanbois" for belittling you which is wrong in itself as well.

I understan your upset but it is not the end of the world, now I can't say no time limit but usually unless A-NET are really dumb, it's going to be fixed.

Hell some only agree with you because they can't comprehend the fact that Ascendent gear can be obtain not just by fractals and isn't even gating content, it's not even a necessity, but they will keep reminding everyone in almost every single thread about the opposite.(I'm just getting into the nitty gritty of the actual main concern, it may have not been literally said but it's the actual issue.)

Note: I use the word some as it's obvious who it is that's really just here on a agenda(check trends of post it's obvious let's not play that game of dumbass), now am I perfect no, is anybody in the entire world perfect? hell no even developers OMFG mind boggling.

I do hope your issue is fixed soon I personally haven't ran into the visual issue myself, good luck OP.

Peace out.

 

I might get banned for this. - Rizel Star.

I'm not afraid to tell trolls what they [need] to hear, even if that means for me to have an forced absence afterwards.

P2P LOGIC = If it's P2P it means longevity, overall better game, and THE BEST SUPPORT EVER!!!!!(Which has been rinsed and repeated about a thousand times)

Common Sense Logic = P2P logic is no better than F2P Logic.

  Amana

MMORPG.COM Staff

Joined: 1/03/11
Posts: 2417

2/15/13 4:41:48 PM#29
I've cleaned things up in here. Please refrain from attacking one another. 

To give feedback on moderation, contact community@mmorpg.com

  Lovely_Laly

Novice Member

Joined: 11/02/10
Posts: 736

game is also real

2/15/13 5:01:09 PM#30

guys, please stop telling about need of town clothe and such. we have choice to buy *look* or not, so decision belongs to customer.

GW2 forum (I hope you don't need me to insert link) show us in a bug section, that last maintenance (not even update) bough back *old bugs* fixed sometime ago + added new.

I logged in to look how it is and started scratch myself =XD, it was full of bugs, sorry to tell.

NOW about sell non-shown item supposed to give you cool look.

Lets tell I go to boutique *BRAND NAME* (no free publicity from me, soz), and buy there, lets say, a bag. I go out of shop, look my bag: OMG horror! *BN* not shown anywhere!
What I gonna do? YES! I'll go back to the shop and asking for refund.
Why?
beside function I can have with any kind of bag, my *BN* purchase was made partially for show-off said *BN*.
In game outfit has no other function as show-off, so NON shown item is just money payed for NOTHING!
I find it not normal, so they need, IMO, stop sell broken item before it will be fixed.
I think they need to refund OP for item they are unable to deliver and offer to buy it again once all fixed.

I know it's not a drama, just annoying case.

Again it show how *good" custom service is. Hope never find anything like that in real life.

try before buy, even if it's a game to avoid bad surprises.
Worst surprises for me: Aion, GW2

  Toxia

Apprentice Member

Joined: 7/25/09
Posts: 1326

2/15/13 5:09:07 PM#31

This goes to in game purchased items as well. I know at least 10 people in my guild bought the armor boxes from the new laurel vendor, only to have it say "Content has been disabled"

So they wasted their laurels(that you can only get ONE per day) on something that doesnt work.

Fan of the game, not of these business practices.

The Deep Web is sca-ry.

  TwoThreeFour

Apprentice Member

Joined: 3/26/12
Posts: 2149

2/15/13 5:20:41 PM#32
Originally posted by botrytis

It was a known issue with Rangers at least 1.5 weeks ago. A.Net was the one who said NOT to buy because it won't show properly not a player (that was on Reddit and their official forums).  That is all it is. It is not a big deal, yet you went out of your way to make one. I don't get it.....

I agree. Arenanet never promised the item to cause a displayable effect. They got an item and if they expect the effect of the item to be 100% working then they haven't done their homework. Bugs happen, Arenanet didn't break any promise or act "unethical", they gave you the item you bought and they have no reason to give anyone a refund.

 

Next time someone buys anything: stop assuming that they work like you think they do, read what you are actually buying and what your rights are so that you don't complain afterwards.

  Aerowyn

Novice Member

Joined: 2/20/12
Posts: 7969

2/15/13 5:25:16 PM#33
Originally posted by Toxia

This goes to in game purchased items as well. I know at least 10 people in my guild bought the armor boxes from the new laurel vendor, only to have it say "Content has been disabled"

So they wasted their laurels(that you can only get ONE per day) on something that doesnt work.

Fan of the game, not of these business practices.

know someone that had that happen to them but they  got their laurels refunded( took a few days after the ticket).. seems like good buisness practice to me.. this is also a company that was refunding people money for a game AFTER they had played for weeks and reached cap.. 

I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  Vorch

Novice Member

Joined: 9/18/11
Posts: 809

2/15/13 5:38:42 PM#34

* Sucks that it isn't working for you. I'm sorry your town clothes headgear is not displaying.

* They know that there is a problem and it should be rectified in an upcoming patch. Even without an ETA, I would not expect this to persist beyond the 26th.

* That said, all my town clothes head gear seems to be working just fine.

* Again, I'm sorry it's not working. Maybe there should be a disclaimer or something, but it's defintely not a gamebreaking issue and should be rectified. I do believe that it should be taken care of in a timely manner and perhaps there will be some sort of compensation, but they are not trying to steal anything from you or be dishonest.

"As you read these words, a release is seven days or less away or has just happened within the last seven days— those are now the only two states you’ll find the world of Tyria."...Guild Wars 2

  User Deleted
2/15/13 8:37:15 PM#35


Originally posted by Elfahiar

Originally posted by strangepower Sorry you feel so entitled to share your personal problems while bashing a whole company in the title of your post. Illogical and emo at the very least; kids these days.
I removed ANET from the topic title, is it better? Sorry, didn't mean to hurt


We know you edited your title and posts numerous times, originally you out right called A-net thieves in your post verbatim. I'm glad you finally figured it out.

As far as the topic goes... I think I am not going to avoid the store as it has never given me a problem and if it did it would not be such a big deal that I would feel the need to post on a public forum as I know from experience these things tend to work out on their own without me attempting to slander a company in any fashion. That's logical as nobody here could possibly help me with any problem in game and it's not emotional as I am not "moved" to convince strangers to see things my way.


P.S. Sorry Amana, I'm not trying to make your job hard...you know me. /respect

  RefMinor

Novice Member

Joined: 7/16/11
Posts: 3545

Hipster

2/16/13 9:37:16 AM#36
Originally posted by TwoThreeFour
Originally posted by botrytis

It was a known issue with Rangers at least 1.5 weeks ago. A.Net was the one who said NOT to buy because it won't show properly not a player (that was on Reddit and their official forums).  That is all it is. It is not a big deal, yet you went out of your way to make one. I don't get it.....

I agree. Arenanet never promised the item to cause a displayable effect. They got an item and if they expect the effect of the item to be 100% working then they haven't done their homework. Bugs happen, Arenanet didn't break any promise or act "unethical", they gave you the item you bought and they have no reason to give anyone a refund.

 

Next time someone buys anything: stop assuming that they work like you think they do, read what you are actually buying and what your rights are so that you don't complain afterwards.

Rubbish, of course fluff clothing should display. This is an item sold in a cash shop, if it doesn't work it should not be for sale, this is a very poor practice, if it does not work, don't sell it.

  Lovely_Laly

Novice Member

Joined: 11/02/10
Posts: 736

game is also real

2/16/13 9:44:51 AM#37

aww I see a great potential here =D

I guess I'll open net-shop and sell you items which JUST does not display, as I never told it would.

With such customers I could buy my own game in no time. =XD

try before buy, even if it's a game to avoid bad surprises.
Worst surprises for me: Aion, GW2

  GrayGhost79

Novice Member

Joined: 8/30/08
Posts: 4889

2/16/13 9:49:05 AM#38
Originally posted by Lovely_Laly

aww I see a great potential here =D

I guess I'll open net-shop and sell you items which JUST does not display, as I never told it would.

With such customers I could buy my own game in no time. =XD

Everyone needs to chill. The reason the items are still being sold and they aren't sending out refunds is because its not a bug with a specific item. The option to hide/unhide headgear became bugged with the most recent patch. It will display for some and won't for others. If it isn't displaying for you, don't freak out, they are working on fixing the bug. 

 

Again, this item is still being sold because the bug isn't affecting everyone. It's only affecting those that had hide helmet selected prior to the most recent patch. 

 

  Maephisto

Novice Member

Joined: 2/15/12
Posts: 653

2/16/13 10:10:55 AM#39

So we are bitching about a pair of bunny ears now?

**GET YOUR PITCHFORKS HERE**

  Icewhite

Made History

Joined: 7/11/11
Posts: 6495

Pink, it's like red but not quite.

2/16/13 10:15:36 AM#40
Originally posted by Maephisto

So we are bitching about a pair of bunny ears now?

**GET YOUR PITCHFORKS HERE**

Inspired a new sig, in fact.

Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

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