Hi Jed,

1. please check with PayPal where your money is. May be you worry for nothing as transactions takes time.

2. are you sure you got ban and not just "access denied", which is logical as you don't pay anymore?

3. I know, it's your own choice, but why pay for non-existing (yet?) product?

I hope you'l get your money back soon and will be more careful in a future.

Originally posted by joshbaby03

http://i45.tinypic.com/1zdykab.jpg

 

Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date.  I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end.  This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.

 

Jed

I doubt you ever get a refund and i cant really understand why you got that ban?

In my eyes Aventurine is a corrupt company, remember in Darkfall 1 when Aventurine changed the rules for sieges after a siege were lost by a Zerg that on forums then threatened to rage quit. What happened was that the server went down and the result of the siege was not saved. Aventurine then manually transfered a town the Zerg never won ingame to that Zerg against their own written down rulesetting. Rules were that developers would never interfere with the score of a server down. I bet Aventurine had some players in that whining Zerg.

There is also alot of rumors that Aventurine even though they knew a certain guild were duping they didnt interfere cause they made such good advertising promos for the game. That guild had the most expensive boat when the Zergs didnt even have the material for the smallest. 

The duping guild then made a promo video on sea warfare and i bet Aventurine saw it as a good advertising video that would bring more players to the game.

If you as a player want fair gameplay and no interference from developers then stay away from Aventurine.

I hope you get your refund, but why are you surprised they banned you? That's pretty much SOP for any company. Hell, I asked for (and got) a refund from Pirahna for my MWO founder's sub. Did it amicably, exchanged pleasantries with their CSRs and everything. They still banned my account, although they offered to move my username to a new one.

It's not personal. Don't treat it as such.

A company says that will release a game on a given date but on the last minute (literally) the plan changes and the official statement says that the game is NOT UP TO SHAPE so A BETA will commence. Then the same company gives access to THE BETA only if you pre – purchase the FINISHED PRODUCT (witch obviously is not the one you are getting to TEST) . IF you decide to buy the product you HAVE TO AGREE TO not get a refund cause its stated in the EULA . The same company states that there will be an NDA for the BETA of the so called ready for release game .

After you knew all of the above (or you should) 

What where you thinking ?? 

I am sure that on legal terms you wouldnt be able to get your money back , but then again good luck with that . 

 Despite their claim of a no refund you are still entitled to one within the EU if you put money down as a Pre order,and the product is not officially released yet. As long as it still up as for pre order those who've pre ordered by law within the EU are entitled to have their money back if they change their mind. It still won't stop a company if they decide to black list you from their service since their misleading with info that no refund with pre orders when there are laws that say otherwise within the EU. That thing you sign don't hold water to block you from a refund to money put down on a pre order. Hence they'll give money back when challenged, but black list you out of spite.

Your worrying to soon getting you money back through paypal can take a while.

They key thing here is paypals service agreement with the developer means they will have to refund or paypal will just deduct it from further income before they pay it across to the developer. The developer has no choice they dont get to say no we wont refund.

Paypal is also a pretty agressive company when it comes it dealing with refunds, they have taken numerous companies/ individuals to court to recover big debts.

Basically don't worry i would be really shocked if you dont get your refund within a month.

Also anything in the EULA or agreement signed with the developers has no impact of Paypals agreement with the developer or your agreement with paypal, If they feel they had a case they could try to take you to court once you have your refund (0 chance a small company like this will start multiples court cases for small sums).

Originally posted by phantomghost

Originally posted by joshbaby03

http://i45.tinypic.com/1zdykab.jpg

 

Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date.  I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end.  This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.

 

Jed

Well deserved ban.

 

You requested your money back behind their back, which they state its non-refundable, but I have heard they will refund you if you ask.  Instead you tried to be a pussy about it, and have paypal do it for you, basically by lying and stating the product is not as described when clearly, the product is not released yet, and you are fortunate enough that in the meantime until a launch date is set they allow you to play the beta because you pre-ordered. 

 

Only one in the wrong was you, and I hope you do not receive your money and I am very happy to see you banned.

When a company treats its customers in such a poor fashion, it can never end well. Banning them for asking for their money back because the game isnt as described, and doesnt appear to be releasing any time in the near future even, is behaviour that can only be viewed as being suspicious. The point is, is that at some point in the future when the game is released, if it ever is, at this point i assume nothing as regards to this company, the OP is far less likely to risk buying the game again, and isnt that the point, so rather than the games dubious fanboys getting in a rage over this, isnt it better to accept that at the moment, DF;UW isnt where it should be and allow that there are a number of people out there that may not be willing to wait for a product that may or may not even be released. Also, if what the OP did was wrong, then paypal would not have been able to claim the money back from the company. When MMO companys of the size of DF;UW's rely on word of mouth advertising, this kind of behaviour is counterproductive, like i said, when a company treats its customers in this fashion, it can never end well.

Originally posted by phantomghost

[mod edit]

^ Clearly did not read the second post =/

Ah, wells. It's a stupid way to run a company anyway. There should be a difference between account access and beta access. Just because the customer does not plan to play the game now, doesn't mean they won't ever. Imagine how many sales WoW gets from people who quit and then returned. You think they still would have come back if there old characters were deleted? Sure, it's only beta, but it sets a precedent...

I have also requested for a refund thru paypal. And my account got permantly banned also even though the dispute is not yet resolved. AV is just a sore loser and unethical company.

Remember when AV keeps saying DFUW is well tested and ready to launch on 12-12-12, but was delayed because of steam and a hard to reproduce bug with disappearing inventory and bank items. I bought the game thinking darkfall is somewhat finished. I was so wrong. 

The item persistent bug can happen to anyone who logout the game. Characters getting stuck in the terrain upon logging everytime. The game world is so empty. Many contents are missing in the beta. The game is so unpolished. Fanboys in the forum are still patting AV on the back saying good job and thanks for working hard to fix the game.

Almost 3 weeks after christmas, we still havent see a patch to the game. Looks like AV is really enjoying their holidays.

Game is going to be shit anyway just like the orignal, it was more than bugs that drove people away the game was just period. As an example anarchy online had one of the buggiest launches in mmo history even today and its still going strong because even at launch it was a good game if you could look past the bugs, where as darkfall/darkfall UW are both pretty much garbage. I suspect darkfall uw, will be dead about 3 months after release. Mostly due to how immature the pvp "community" is today. A game like this just cannot survive in todays market, however if they were to remove the lootable player corpses on any death thing, me and a few friends would be willing to try it out. But due to this one feature alone me ans a bunch of my buddies cannot be assed with darkfall uw. Were nto scared of pvp far from it, but i'd rather spend more time pvping insted of more time replacing my gear. Other games can give this, and are most likely far superior to darkfall uw. Anyway you guys will see what I say is true when the game is dead in about 3 months. Then i'll be back here saying "I told you so".

The fact they are taking pre-orders with no set date is fishy too.

Originally posted by IAmMMO

 Despite their claim of a no refund you are still entitled to one within the EU if you put money down as a Pre order,and the product is not officially released yet. As long as it still up as for pre order those who've pre ordered by law within the EU are entitled to have their money back if they change their mind. It still won't stop a company if they decide to black list you from their service since their misleading with info that no refund with pre orders when there are laws that say otherwise within the EU. That thing you sign don't hold water to block you from a refund to money put down on a pre order. Hence they'll give money back when challenged, but black list you out of spite.

 

Exactly.

Aventurine is not following the EU laws. He should have his refund and the ban should be removed asap. 

Originally posted by GrayGhost79

Originally posted by joshbaby03

http://i45.tinypic.com/1zdykab.jpg

 

Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date.  I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end.  This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.

 

Jed

You have requested a refund from paypal, Anet banned your account... You know what that sounds like to me?

It sounds like you have or are receiving your refund, why would you assume you get to keep your account as well?

Sorry just to make sure others dont get the wrong idea.... its Adventurine not Arenanet.

expect the refund in 5 business days; welcome to the Real World

/thread

Originally posted by Voiidiin

Originally posted by GrayGhost79

Originally posted by joshbaby03

http://i45.tinypic.com/1zdykab.jpg

 

Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date.  I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end.  This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.

 

Jed

You have requested a refund from paypal, Anet banned your account... You know what that sounds like to me?

It sounds like you have or are receiving your refund, why would you assume you get to keep your account as well?

Sorry just to make sure others dont get the wrong idea.... its Adventurine not Arenanet.

Thanks, it's corrected. 

Originally posted by joshbaby03

http://i45.tinypic.com/1zdykab.jpg

 

Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date.  I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end.  This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.

 

Jed

What did you expect?

I'd ban your sorry ass, too, if i were them.

And for trying to give them bad publicity i'd ban any future account related to your personal data, too.

What you did expect. You paid for getting in beta and if you get your money back sure it's enough reason to ban you out from there because you are not paying them.

You should also notice that Darkfall is in beta state, it means it's not ready yet, it's open for people who like to find bugs and report those. It's not meant for playing like released game. You should never start playing beta (or in usual case even just released new) mmo games, if you think it should be bug free and all features included.