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I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?
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Loktofeit
 Elite Member
Joined: 1/13/10
EVE in 2013 - DUST 514, CSM8, Fanfest, 10th Anniversary, Uprising, Odyssey. Gonna be a good year :) |
12/30/12 5:04:32 PM#2
I emailed them over a week ago and haven't heard anything either. Resent the email again today to ask for a status.
filmoret: One thing I have never figured out is why the game devs hardly ever fix simple problems that arise. It is like they don't care about the pvp community. Nitth: What makes you so sure its a simple fix? filmoret: Because most of them are. Sometimes its just changing a number in a code string other times its creating a few variables. However none of them should take over a few hours of coding. |
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12/30/12 5:06:31 PM#3
OP you haven't been keeping up much with this game/company/forums?
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12/30/12 7:37:42 PM#4
Thing called christmas. Give it till late next week after new years. The game isn't released yet and there are huge beta issues to workout before focusing on customer support. |
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12/30/12 8:01:52 PM#5
Originally posted by Citalss
I wouldn't worry too much, since you really are not missing anything, but if you stated in more detail what kind of problem you are having maybe a player could help. |
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12/30/12 8:17:05 PM#6
Day? week? month? year?
Who knows. I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support. I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom. |
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12/31/12 12:39:36 AM#7
Originally posted by crysent Not sure what "little projects" you refer to. They only have DFO. Otherrs have had no issues with support. |
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12/31/12 4:58:56 PM#8
took them about a week for one of my supports. that was before the beta was released. id assume they are pretty backed up right now
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Still waiting on reply.
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1/02/13 11:59:53 AM#10
I was billed twice for the pre-order. I sent in a ticket on 12/26 and have yet to hear back. I've sent an additional ticket in today. I'm sure they are busy with game preparations but I may have to run it through my cc to get the $14.95 back. Good luck getting a response! Hopefully someone over there gets back to you soon.
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Hopefully aha
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Loktofeit
Elite Member
Joined: 1/13/10
EVE in 2013 - DUST 514, CSM8, Fanfest, 10th Anniversary, Uprising, Odyssey. Gonna be a good year :) |
1/04/13 11:56:26 PM#12
Originally posted by thinktank001 Account issue. My fault, really. I ordered a second copy so my son could play, and created the account. I have confirmation that the order was processed/paid, but can't find the emails about the account I created and I haven't a single clue what the username or password was for it. Since I created it using my existing email addr, their system only sees my existing DF/DFUW account and not the new one. Really would like to hear back from them because my son is anxious to play. filmoret: One thing I have never figured out is why the game devs hardly ever fix simple problems that arise. It is like they don't care about the pvp community. Nitth: What makes you so sure its a simple fix? filmoret: Because most of them are. Sometimes its just changing a number in a code string other times its creating a few variables. However none of them should take over a few hours of coding. |
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Still waiting -.-
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1/15/13 7:49:41 AM#14
Ah. You see, Aventurine does not do customer support. It's not their style. Nahmean? |
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1/15/13 7:55:56 AM#15
Originally posted by crysent Wich seems to be the same for what ever game company if we to believe most forum posters. I don't often need game support but when I do it ranges from fast reactions to slow reactions, doesn't really matter what company. And sure some might have awesome customer service from gamecompany X but even then I am 100% sure there are people that feel that gamecompany X delivers bad custumer support. As others have asked OP: what's the issue you are having? is it beta related? tech support?, account support? |
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Loktofeit
Elite Member
Joined: 1/13/10
EVE in 2013 - DUST 514, CSM8, Fanfest, 10th Anniversary, Uprising, Odyssey. Gonna be a good year :) |
1/15/13 8:07:59 AM#16
Originally posted by Citalss Same here. filmoret: One thing I have never figured out is why the game devs hardly ever fix simple problems that arise. It is like they don't care about the pvp community. Nitth: What makes you so sure its a simple fix? filmoret: Because most of them are. Sometimes its just changing a number in a code string other times its creating a few variables. However none of them should take over a few hours of coding. |
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1/15/13 8:42:31 AM#17
I've had 2 requests, and both were answered within a day. Those were not sent before the holidays started though.
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Requesting a refund for the game I pre-ordered.
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1/15/13 9:52:29 AM#19
I sent them a 5 mail's almost 3 months ago still nothing
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2/26/13 10:57:01 PM#20
Try using the email: unregistered@aventurine.gr This email is provided within their support website that I was finally able to access:) Good luck!
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