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Darkfall: Unholy Wars

Darkfall: Unholy Wars 

General Discussion  » What is this companies email? Unable to log in to support to request a refund.

4 Pages « 1 2 3 4 » Search
68 posts found
  Zyzra

Novice Member

Joined: 6/18/07
Posts: 363

12/24/12 9:36:59 PM#21
Originally posted by Zyzra

Darkfail

 

Not sure why this company wouldn't allow a pre-order to be cancelled and money returned, especially before launch.

Very disreputable.

They probably went to the War Z school of game design.

  RocSek

Advanced Member

Joined: 4/12/08
Posts: 59

12/24/12 9:46:03 PM#22

Important: You hereby expressly consent that the supply of Digital Content and the performance of our Services begins immediately after we have sent you our Confirmation Email. In the case of pre-orders, the performance begins when we add the respective license to your account immediately after we have sent you our Confirmation Email.

 

and

 

Aventurine S.A. No Refund Policy for Darkfall Unholy Wars. Darkfall Unholy Wars is a next generation Massively Multiplayer Online Role Playing Game (MMORPG). As an MMO there can be no refunds for downloaded games. We will not offer refunds for purchases made online. Any retail refunds would be at the sole discretion of the retailer where the game is purchased.

 

This likely means you will not recieve a refund. But good luck.

All I heard was... "Well aren't you just a little lolly pop triple dipped in psycho."

  Zyzra

Novice Member

Joined: 6/18/07
Posts: 363

12/24/12 9:50:24 PM#23
Originally posted by RocSek

Important: You hereby expressly consent that the supply of Digital Content and the performance of our Services begins immediately after we have sent you our Confirmation Email. In the case of pre-orders, the performance begins when we add the respective license to your account immediately after we have sent you our Confirmation Email.

 

and

 

Aventurine S.A. No Refund Policy for Darkfall Unholy Wars. Darkfall Unholy Wars is a next generation Massively Multiplayer Online Role Playing Game (MMORPG). As an MMO there can be no refunds for downloaded games. We will not offer refunds for purchases made online. Any retail refunds would be at the sole discretion of the retailer where the game is purchased.

 

This likely means you will not recieve a refund. But good luck.

Right, it wasn't a purchase it was a pre-order. The top part refers to pre-orders but not refunds.  So to me, he pre-ordered, and can cancel, so long as he does not purchase.

  RocSek

Advanced Member

Joined: 4/12/08
Posts: 59

12/24/12 9:56:57 PM#24
Originally posted by Zyzra
Originally posted by RocSek

Important: You hereby expressly consent that the supply of Digital Content and the performance of our Services begins immediately after we have sent you our Confirmation Email. In the case of pre-orders, the performance begins when we add the respective license to your account immediately after we have sent you our Confirmation Email.

 

and

 

Aventurine S.A. No Refund Policy for Darkfall Unholy Wars. Darkfall Unholy Wars is a next generation Massively Multiplayer Online Role Playing Game (MMORPG). As an MMO there can be no refunds for downloaded games. We will not offer refunds for purchases made online. Any retail refunds would be at the sole discretion of the retailer where the game is purchased.

 

This likely means you will not recieve a refund. But good luck.

Right, it wasn't a purchase it was a pre-order. The top part refers to pre-orders but not refunds.  So to me, he pre-ordered, and can cancel, so long as he does not purchase.

But the preorder contains a game which  was already downloaded, which is covered in the second paragraph. And weather this was a pre-order or actualy buying the final release of the game He still made a purchase online which they offer no refunds for.

All I heard was... "Well aren't you just a little lolly pop triple dipped in psycho."

  Zyzra

Novice Member

Joined: 6/18/07
Posts: 363

12/24/12 10:03:36 PM#25
Originally posted by RocSek
Originally posted by Zyzra
Originally posted by RocSek

Important: You hereby expressly consent that the supply of Digital Content and the performance of our Services begins immediately after we have sent you our Confirmation Email. In the case of pre-orders, the performance begins when we add the respective license to your account immediately after we have sent you our Confirmation Email.

 

and

 

Aventurine S.A. No Refund Policy for Darkfall Unholy Wars. Darkfall Unholy Wars is a next generation Massively Multiplayer Online Role Playing Game (MMORPG). As an MMO there can be no refunds for downloaded games. We will not offer refunds for purchases made online. Any retail refunds would be at the sole discretion of the retailer where the game is purchased.

 

This likely means you will not recieve a refund. But good luck.

Right, it wasn't a purchase it was a pre-order. The top part refers to pre-orders but not refunds.  So to me, he pre-ordered, and can cancel, so long as he does not purchase.

But the preorder contains a game which  was already downloaded, which is covered in the second paragraph. And weather this was a pre-order or actualy buying the final release of the game He still made a purchase online which they offer no refunds for.

Right right, they being Aventurine.  Not they as in the rest of gaming.  I mean AV can obviously do whatever they want.  It's just up to them how shady they want to look.

 

I mean I've downloaded betas before and been able to get a pre-order money back before release no problem.  Aventurine is just you know different in how badly it wants to grip any money it can.

 

Oh well it's been a few days since beta started and since the official website claimed only a few days were needed to fix some minor issues I'm sure the game is in a release-quality state by now.

  RocSek

Advanced Member

Joined: 4/12/08
Posts: 59

12/24/12 10:05:29 PM#26

I wish him luck and after looking a bit more found this, so maybe there is some hope, but very little

 

 

Aventurine S.A. has a strict policy on refunds.  As outlined in the EULA that accompanies Darkfall Unholy Wars, the user’s license to play Darkfall Unholy Wars is non-refundable and non-transferable.

Refunds can only be considered on an individual basis and proper documentation may be required for approval.  Please keep in mind that our policy is No refunds.  If a refund is issued, the funds will be returned to the same method of purchase (credit card, Paypal, etc.). The funds may take 7-10 working days to be available.  You will need to contact customer support to discuss the issue.

All I heard was... "Well aren't you just a little lolly pop triple dipped in psycho."

  deathshroud

Novice Member

Joined: 11/06/10
Posts: 1392

12/24/12 10:05:52 PM#27
when mortal online released its beta, the company had a no refunds policy but many people managed to get a refund by contacting their bank directly. Obviously they were black listed from buying the prodcut again but some banks started blocking payments to the company on the grounds of thinking the company was false/ a con due to the few people who had contacted their bank over the issue.

there are 2 types of mmo, imitators and innovaters.

  User Deleted
12/24/12 10:09:37 PM#28
Originally posted by Onigod
Originally posted by deathshroud

You can get a refund by getting your bank to reverse charges, if you paid by paypal you can demnad one that way.

 

 

not sure why oyu want a refund though i mean they have delivered on what they said which is a beta version of df uw

They will then never accept a payment from you again.

 

That is not true.  There are plenty of valid reasons to reverse a transaction, none of which result in the company benefiting from blacklisting that person down the road.

Companies are different than people, and it's truly rare for them to ever not be willing to take money from someone regardless of the past (at least in the post-check era of today).

  RocSek

Advanced Member

Joined: 4/12/08
Posts: 59

12/24/12 10:11:35 PM#29
Originally posted by asmkm22
Originally posted by Onigod
Originally posted by deathshroud

You can get a refund by getting your bank to reverse charges, if you paid by paypal you can demnad one that way.

 

 

not sure why oyu want a refund though i mean they have delivered on what they said which is a beta version of df uw

They will then never accept a payment from you again.

 

That is not true.  There are plenty of valid reasons to reverse a transaction, none of which result in the company benefiting from blacklisting that person down the road.

Companies are different than people, and it's truly rare for them to ever not be willing to take money from someone regardless of the past (at least in the post-check era of today).

Sorry, I'm reading though their site now because I'm curious and found this.

If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

All I heard was... "Well aren't you just a little lolly pop triple dipped in psycho."

  User Deleted
12/24/12 10:18:35 PM#30
Originally posted by deathshroud
when mortal online released its beta, the company had a no refunds policy but many people managed to get a refund by contacting their bank directly. Obviously they were black listed from buying the prodcut again but some banks started blocking payments to the company on the grounds of thinking the company was false/ a con due to the few people who had contacted their bank over the issue.

Again, there are no blacklists for when this sort of thing happens, at least not on the company side of things.  I have seen some CC companies prevent you from repurchasing something you previously had reversed, but even that is usually only a 30 day deal, and still designed to protect you in the event of something like identity theft.

Blacklisting people from buying your products is actually not a trivial thing to do, and not many companies are set up for it anyway.  Besides, it's in their best interest to just deal with the chargeback and accept your money again down the road.

 

Lastly, most companies will actually give you a refund if you press them hard enough (call and work your way up the chain).  Having a blanket policy is fine for detering random people from requesting refunds on a whim, but most will work with you if you try.  There are also legal reasons why you might be elegible for a refund regardless of their policy, in relation to the TOS and EULA's.  If they aren't presented before the sale, then you have grounds of requesting a refund based on simply not accepting the licenses.  Even if they are presented up front, they are rarely up to date (particularly the EULA since it's normally just the TOS that requires the checkbox at purchase).  Long story short, you can nearly always get a refund on something if you  are willing to spend a little time on the phone, and don't get emotional about it.

  Wizlock23

Novice Member

Joined: 10/10/09
Posts: 113

12/24/12 10:21:06 PM#31
Originally posted by RocSek
Originally posted by asmkm22
Originally posted by Onigod
Originally posted by deathshroud

You can get a refund by getting your bank to reverse charges, if you paid by paypal you can demnad one that way.

 

 

not sure why oyu want a refund though i mean they have delivered on what they said which is a beta version of df uw

They will then never accept a payment from you again.

 

That is not true.  There are plenty of valid reasons to reverse a transaction, none of which result in the company benefiting from blacklisting that person down the road.

Companies are different than people, and it's truly rare for them to ever not be willing to take money from someone regardless of the past (at least in the post-check era of today).

Sorry, I'm reading though their site now because I'm curious and found this.

If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

 I have to agree- people who do charge backs and paypal disputes without even trying to contact the company should be handled like any other fraud attempt.  I really see this being a bigger issue looked at in the future , and then enforced more hardcore ...as there is ALOT of people using paypal/chargebacks as a way to ensure there refunds if they do not simply like. 

 

   If you (anyone reading this) had a company and worked your ass off on something - and someone did a chargeback or paypal dispute and took the money back because they "didnt like it"  , yet everything you told them about your product was 100% true ... how would u feel?  seems like companies have no way to protect themselfs from these digital theifs (Op, im not saying this towards you ).  Not saying a buyer should have less ways to dispute problems with a purchase, i just dont think its fair for a person to say "i want my money back" and not have to really explain what the problem is ,or prove it.

  Khelden

Novice Member

Joined: 12/02/09
Posts: 21

12/24/12 10:21:22 PM#32
If you succeed to get a refund, please let us know. I would also like to get one.
  User Deleted
12/24/12 10:22:14 PM#33
Originally posted by RocSek
Originally posted by asmkm22
Originally posted by Onigod
Originally posted by deathshroud

You can get a refund by getting your bank to reverse charges, if you paid by paypal you can demnad one that way.

 

 

not sure why oyu want a refund though i mean they have delivered on what they said which is a beta version of df uw

They will then never accept a payment from you again.

 

That is not true.  There are plenty of valid reasons to reverse a transaction, none of which result in the company benefiting from blacklisting that person down the road.

Companies are different than people, and it's truly rare for them to ever not be willing to take money from someone regardless of the past (at least in the post-check era of today).

Sorry, I'm reading though their site now because I'm curious and found this.

If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

There is a big difference between what they say and what they do.  It's a defensive tactic designed to minimize the chargeback requests in the first place, nothing more.

  Wizlock23

Novice Member

Joined: 10/10/09
Posts: 113

12/24/12 10:25:49 PM#34
Originally posted by asmkm22
Originally posted by deathshroud
when mortal online released its beta, the company had a no refunds policy but many people managed to get a refund by contacting their bank directly. Obviously they were black listed from buying the prodcut again but some banks started blocking payments to the company on the grounds of thinking the company was false/ a con due to the few people who had contacted their bank over the issue.

Again, there are no blacklists for when this sort of thing happens, at least not on the company side of things.  I have seen some CC companies prevent you from repurchasing something you previously had reversed, but even that is usually only a 30 day deal, and still designed to protect you in the event of something like identity theft.

Blacklisting people from buying your products is actually not a trivial thing to do, and not many companies are set up for it anyway.  Besides, it's in their best interest to just deal with the chargeback and accept your money again down the road.

 

Lastly, most companies will actually give you a refund if you press them hard enough (call and work your way up the chain).  Having a blanket policy is fine for detering random people from requesting refunds on a whim, but most will work with you if you try.  There are also legal reasons why you might be elegible for a refund regardless of their policy, in relation to the TOS and EULA's.  If they aren't presented before the sale, then you have grounds of requesting a refund based on simply not accepting the licenses.  Even if they are presented up front, they are rarely up to date (particularly the EULA since it's normally just the TOS that requires the checkbox at purchase).  Long story short, you can nearly always get a refund on something if you  are willing to spend a little time on the phone, and don't get emotional about it.

Im not sure where you are getting your info but this is ef something companies do , they can and will blacklist payment types if someone does a chargeback on them , and will not let you use there product till the chargeback is paid off. I know this for a fact due to working for a few companies who do this . They will tell you that you must payback the chargeback amount before they will allow you to make another purchase with that specific payment method (ill give one expample : Funcom, they 100% do this and enforce it  ---i first hand know this info because my credit card was stolen and someone used it to buy something from them , and because my card was stolen of course i ha to do a chargeback as i did not make this purchase...a year later i tried to play age of conan and purchase some play time and my card was blacklisted with them ..they wanted me to pay them back for the fraud that took place before i could purcahse there products again)

 

just food for thought

  User Deleted
12/24/12 10:28:01 PM#35
Originally posted by Wizlock23
 

 I have to agree- people who do charge backs and paypal disputes without even trying to contact the company should be handled like any other fraud attempt.  I really see this being a bigger issue looked at in the future , and then enforced more hardcore ...as there is ALOT of people using paypal/chargebacks as a way to ensure there refunds if they do not simply like. 

 

   If you (anyone reading this) had a company and worked your ass off on something - and someone did a chargeback or paypal dispute and took the money back because they "didnt like it"  , yet everything you told them about your product was 100% true ... how would u feel?  seems like companies have no way to protect themselfs from these digital theifs (Op, im not saying this towards you ).  Not saying a buyer should have less ways to dispute problems with a purchase, i just dont think its fair for a person to say "i want my money back" and not have to really explain what the problem is ,or prove it.

 

The problem is that most companies make it incredibly difficult to get in touch with someone who will even talk to you about a refund.  I have personally received a refund from them (not over this, but over the summer for just a standard DF purchase and sub) because I played the system they created.  If they want to claim chargebacks are fraud, then they need to accept that legetimate avenues for a refund needs to exist as an alternative.  Otherwise, they can suck it up and, at worst, the account they banned over a chargeback just gets remade.

The whole process though is just there to scare people into thinking they have no other option but to accept the loss of money.

  n00biz

Novice Member

Joined: 4/02/11
Posts: 6

12/24/12 10:29:50 PM#36
False, I got a refund with them now pending for 72 hours (including holidays). Sooo many kids on the internet think they know what they're talking about, when they dont =[ GL on your refund!
  User Deleted
12/24/12 10:31:57 PM#37
Originally posted by Wizlock23
Originally posted by asmkm22
Originally posted by deathshroud
when mortal online released its beta, the company had a no refunds policy but many people managed to get a refund by contacting their bank directly. Obviously they were black listed from buying the prodcut again but some banks started blocking payments to the company on the grounds of thinking the company was false/ a con due to the few people who had contacted their bank over the issue.

Again, there are no blacklists for when this sort of thing happens, at least not on the company side of things.  I have seen some CC companies prevent you from repurchasing something you previously had reversed, but even that is usually only a 30 day deal, and still designed to protect you in the event of something like identity theft.

Blacklisting people from buying your products is actually not a trivial thing to do, and not many companies are set up for it anyway.  Besides, it's in their best interest to just deal with the chargeback and accept your money again down the road.

 

Lastly, most companies will actually give you a refund if you press them hard enough (call and work your way up the chain).  Having a blanket policy is fine for detering random people from requesting refunds on a whim, but most will work with you if you try.  There are also legal reasons why you might be elegible for a refund regardless of their policy, in relation to the TOS and EULA's.  If they aren't presented before the sale, then you have grounds of requesting a refund based on simply not accepting the licenses.  Even if they are presented up front, they are rarely up to date (particularly the EULA since it's normally just the TOS that requires the checkbox at purchase).  Long story short, you can nearly always get a refund on something if you  are willing to spend a little time on the phone, and don't get emotional about it.

Im not sure where you are getting your info but this is ef something companies do , they can and will blacklist payment types if someone does a chargeback on them , and will not let you use there product till the chargeback is paid off. I know this for a fact due to working for a few companies who do this . They will tell you that you must payback the chargeback amount before they will allow you to make another purchase with that specific payment method (ill give one expample : Funcom, they 100% do this and enforce it  ---i first hand know this info because my credit card was stolen and someone used it to buy something from them , and because my card was stolen of course i ha to do a chargeback as i did not make this purchase...a year later i tried to play age of conan and purchase some play time and my card was blacklisted with them ..they wanted me to pay them back for the fraud that took place before i could purcahse there products again)

 

just food for thought

Funcom is actually a possible exception because chargebacks hit them harder than other companies due to being considered international.  Banks in the US pretty much don't even ask for a reason if you request a chargeback from a foreign company, plus that company gets on the hook for the exchange rate deal.

Aventurine could also be an exception for chargebacks, although it's moot because you can in fact get a refund through them if you raise enough hell.  The funny thing is, in all situations, you can just create a new account and still use the same CC because the ban is on the account level.

  Khelden

Novice Member

Joined: 12/02/09
Posts: 21

12/24/12 10:33:32 PM#38
Originally posted by n00biz
False, I got a refund with them now pending for 72 hours (including holidays). Sooo many kids on the internet think they know what they're talking about, when they dont =[ GL on your refund!

How did you get your refund ?

  xpiher

Advanced Member

Joined: 8/22/08
Posts: 3304

12/25/12 1:13:24 AM#39
Asking for a refund before the game is out of closed beta phase is dumb. 


Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher

  User Deleted
12/25/12 1:32:14 AM#40

If it were any other game people wouldnt care. The amount of importance you folks put on Darkfall seems...unbecoming.

Give the guy a break its Christmas, ya cynical bastards.

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